스쿠터/모페드

호텔 RL 클리블랜드 에어포트 웨스트 여행 후기

3.5 out of 5
호텔 RL 클리블랜드 에어포트 웨스트
25070 Country Club Blvd, North Olmsted, OH

이용 후기

6.8
평점 10 - 훌륭해요. 1003개 이용 후기 중 294개" "
평점 8 - 좋아요. 1003개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 158개" "
평점 4 - 별로예요. 1003개 이용 후기 중 123개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 180개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Ted hyo

2023년 3월에 1박 숙박함

8/10 - 좋아요

Joon Hwan

2022년 10월에 2박 숙박함
답변 제공: General Manager John McCartney 님, 2022년 11월 7일
Thanks for the great rating.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Younghoon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들이 친절해서 좋았습니다.
2022년 4월에 1박 숙박함
답변 제공: Management at the Radisson North Olmsted 님, 2022년 5월 2일
Thank you for taking the time to rate our hotel.

2/10 - 너무 별로예요

Renee

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were given the room keys three different times and had to go up and down three times when they didn’t work. And lady at desk front was sleeping and irritated at us. Finally gave us a new room but very inconvenient.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 26일
Dear Renee,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any issues with the room key during your visit and we'll work to ensure that an experience like the one you described doesn't happen again in the future. Thank you, and we hope you'll consider giving us another chance in the future.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well worth the price
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

James

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
A property under new ownership. Good price, clean. Someone smoking marijuana through out hotel this morning including front lobby? I brought up to employee? Might be employees?
2024년 3월에 2박 숙박함

4/10 - 별로예요

Elisha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this hotel specifically for the 24 hour shuttle service to the airport as listed,however upon checking in the girl was newer and said I had to request the shuttle in the morning. At 4am we headed to lobby to be told the shuttle didn’t start until 8am! Our flight was at 6 so we had to drive and pay to park at the airport. The hotel is old and gross,not somewhere I’d stay at again.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 6일
Dear Elisha,Your feedback is appreciated, and we apologize for any miscommunication about our shuttle service. We will speak with our team about relaying this information to our guests during the check-in process. However, I hope that you rested well before your continued travels. Thank you for reaching out, and we hope to see you in the future for a better experience.

10/10 - 훌륭해요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
King size room with a foyer, 2 separate sinks and a fold out couch. It ferls like your living in a efficiency. I have been there four times and I’m looking forward to staying many times in the future. Oh, and the breakfast selections are DELICIOUS!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location, great service with airport transportation!!
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

ARACT FABIAN

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 5박 숙박함

8/10 - 좋아요

Gail

Front desk staff helpful and courteous.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were on the third floor and it was extremely hot. Tried to turn the air on but it did not work.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place, the staff was excellent!
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Stephanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Baron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoy the staff. Everything was perfect. The shuttle was on time everything went smooth love going to this place. This is my fourth time going here so every time I come in town I’m using this location.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
close to my family
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ying

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well i must say don't desk was very nice and atintive and we didn't have to wait for a room...im glad they will be doing some renovation should be a real nice place
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really good
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Carl

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Josué Ramón

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Erin

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was nice but the beds were not comfortable at all. The pullout sofa was awful. But the rooms were clean and quiet and the deal we got was great!
2023년 11월에 3박 숙박함

8/10 - 좋아요

EDITH

Limited dinning and god location
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Kim

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed at this property several times. It is in need of major renovations. Ceiling in the bathroom was cracked and pieces looked like they were about to fall. Sliding doors were loud and heavy. The staff was amazing and the breakfast was great.

6/10 - 괜찮아요

Kathleen

2023년 10월에 7박 숙박함

2/10 - 너무 별로예요

James

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Online it says Radisson it’s not and they have no shuttle like they say. Stay away
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed with my family during the week. It was quiet and had everything we needed. The room itself could use some updating but everything was clean.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

4/10 - 별로예요

Tert

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside ground area was dirty and most outside doors would not open with your key card. The lobby was nice, but my room (king); was outdated/old furniture. It looked nothing like the images online when I was booking. Room had a small odor. I didn’t like how many guests with dogs here.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

8/10 - 좋아요

Francisco

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Bien
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

6/10 - 괜찮아요

Tyron

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hope not have to go back here
The guy at the register was not nice and welcoming at all. Kind of made me feel a bit scared to ask question. He looked pissed and intimidating
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

6/10 - 괜찮아요

Kristy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Close to shopping and restaurants. Property was average. Had a problem with refrigerator but it was replaced. Shower was really loud. Had some noisy neighbors above me but overall for a night stay it wasn't to bad. I'd have no problem staying again.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

Zoe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it! Everything was awesome, clean room, nice people!
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We checked in and right back out. The hotel bathroom was moldy, room smelled musty, the sheets were stained. Waiting to see if they refund me since we stayed 5 min and left because of how terrible it was.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

8/10 - 좋아요

Anita

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first room we checked into smelled like smoke, althoigh it was a non-smoking room. The staff changed pur room without any problem, and our room was good from there. The hotel is an older hotel, but the beds were good and we had everything we needed. The staff was very accommodating.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

James

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stop and resting the night before a Cleveland Browns game. Lots of choices with shopping and restaurants
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

Kay

2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

6/10 - 괜찮아요

Ryan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

6/10 - 괜찮아요

Kenji

좋아요: 직원 및 서비스
特になし。
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

4/10 - 별로예요

Carolyne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We ended up staying only 1 night at the hotel instead of 3. Upon check-out on October 4th 2023, Carlton told us he had refunded Expedia for the 2 remaining nights. On the night of October 3rd, being so dissatisfyed with the room, I chated online with Ahmed from Expadia. He had me wait while talking to the hotel. When he came back, he said we could not be refunded. We want the refund that Radisson Hotel gave back to Expedia as Carlton, the front desk guy confirmed with us.
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 3일
We are very sorry to hear you were disappointed with your stay. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

8/10 - 좋아요

Jennifer 님, washington

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was clean but needs an update
2023년 10월에 1박 숙박함
답변 제공: Mai B. 님, 2023년 10월 4일
Thank you for your feedback. We will be addressing your concerns.

6/10 - 괜찮아요

Sandra J

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
They allow pets
2023년 10월에 1박 숙박함
답변 제공: Mai B. 님, 2023년 10월 4일
Thank you for your feedback.

6/10 - 괜찮아요

Sabina

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The walls were dirty. The sink was cracked a bit. It wasn’t the cleanest room. It was alright but could have been better for the price we paid for.
2023년 9월에 1박 숙박함
답변 제공: Mai B. 님, 2023년 10월 4일
Thank you for your feedback. We will be addressing your concerns.

8/10 - 좋아요

Cheryl

The property is convenient to the Cleveland airport and dated but clean. Nice staff.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

4/10 - 별로예요

Jeff

가족 여행
별로예요: 직원 및 서비스
Horrible Check In Experience....
It started with a late night arrival. I drove 5 hours for a professional football game the next day in Cleveland. So that I would not need to look for a room late when I arrived, I booked a room through Hotels.com, I received a confirmation number and presented it at the check in counter when I arrived. 40 minutes later, my grandson and I got the keys to our room. Though Your employees found my reservation, they could not locacte payment from Hotels.com after calls to them and other delays, your employees figured it out, it was there all the time. I received no discount, no complimentary breakfast, nothing other sorry this took so long. Bad experience, I will not stay with you in the future.
2023년 9월에 1박 숙박함
답변 제공: Mai B. 님, 2023년 10월 4일
Thank you for your feedback. We will be addressing your concerns.

2/10 - 너무 별로예요

Kimberly

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do yourself a HUGE favor and DO NOT STAY HERE! Hotel is in terrible disrepair. Terribly Understaffed! One person at 10:30 at night checking in 25 guests. No restaurant on property as description states. Breakfast offering is a total joke. Beds are small, pull out sofa beds are covered in stains, mattresses are falling apart and springs are poking through. Linens are stained and torn, mold on the walls in hallways, bathrooms AND rooms. Wallpaper is peeling off walls, bleach stained carpet in hallways, light fixtures with broken glass and barely hanging on the walls. Carpets are FILTHY!! Doorknobs loose and almost coming off doors. The hallways/main areas of hotel are HOT AF, NO ventilation and smells like straight up weed and plug in air freshener chemicals to try to cover it up. This hotel should be condemned!! We had a 4 night stay booked (prepaid through Travelocity). At check in, we were told pool was closed. That was a deal breaker since I had grandkids who were expecting to swim. Another woman came to the front desk and told me that the pool was actually open (it had opened a few hours prior), so we decided to check in since the lobby area was at least average at best. BIG MISTAKE! We checked out first thing next morning with the promise that our money for the balance of stay would be refunded only to find out that Carlton (front desk mgr) LIED and would not approve it with Travelocity. Pool was also closed again next morning. Go to Hampton Inn down the road. trust me
답변 제공: Mai B. 님, 2023년 9월 27일
Thank you for your feedback, my sincere apology that this stay experience was not to your liking. Your comments will help us improve and focus on what is important. We are working diligently to correct the issues you've described.

6/10 - 괜찮아요

KeXin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
房间外面的响声有点大,隔音不好。很难入睡。
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

10/10 - 훌륭해요

Charles

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Thank you for your feedback. Please be aware that the hotel is now under new ownership and is beginning a 3+ million renovation and conversion to SONESTA, A Luxury Full Service Brand. We sincerely hope to have the opportunity to serve you again in the future!

8/10 - 좋아요

Sheri

2023년 9월에 5박 숙박함
답변 제공: Mai B. 님, 2023년 9월 26일
Thank you for choosing Radisson Cleveland Airport. We appreciate your feedback about your recent stay. We are glad to hear you enjoyed your stay with us, and we look forward to seeing you again.