안뜰

홈우드 스위트 바이 힐튼 프레즈노 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 853개 이용 후기 중 473개" "
평점 8 - 좋아요. 853개 이용 후기 중 215개" "
평점 6 - 괜찮아요. 853개 이용 후기 중 84개" "
평점 4 - 별로예요. 853개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 853개 이용 후기 중 38개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

JUNG HO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
프레즈노 키친이 있는 호텔 강추!
키친이 달린 호텔입니다. 충분한 식기와 전기쿡탑 전자레인지 식기세척기 냉장고 가 갖춰져 있어 요리도 해먹을수 있었습니다. 요세미티 입구에서 좀 떨어져있어 한시간 가량 더 운전해야 하지만 큰 도시에 있어 편리합니다. 코스트코가 5분거리입니다. 아마 그래서 코비드 임에도 불구하고 거의 풀부킹 상태였던것 같습니다. 안전 상태도 아주 좋습니다.
2020년 6월에 1박 숙박함
답변 제공: Lflores 님, 2020년 6월 30일
We are so happy that you enjoyed your stay here at Fresno Homewood Suites Fresno! We look forward to your next visit!

10/10 - 훌륭해요

CHEOL JAI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 1박 숙박함
답변 제공: Lflores 님, 2020년 6월 8일
Thank you for your 5 star review Anel! We look forward to your next visit here at Homewood Suites Fresno!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel against cost vs benefit
2019년 8월에 2박 숙박함
답변 제공: Lflores11 님, 2019년 10월 14일
Thanks for staying with us! We appreciate you feedback!

10/10 - 훌륭해요

SUN KYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

8/10 - 좋아요

hyoseob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: owner 님, 2018년 8월 14일
Thank you for the review, We hope you enjoyed your stay with us!

10/10 - 훌륭해요

sang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절한 호텔 .
전체적으로 매우 친절하고 주변이 조용하고 깨끗 합니다.식당도 가깝고, 쇼핑센타도 가까워서 좋았어요.특히 호텔 프론터가 매우 친절 했어요.
2017년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel
넓은 객실, 청결한 화장실과 욕조, 주방시설 등 매우 만족

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Lagoon 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 최고의 만족도
넓고, 쾌적한 방. 공짜 맥주. 저렴한 가격까지. 최고였음.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
밥을 해먹을 수 있어서 좋음.
음식 조리가 가능하여, 밥 해먹기가 좋음.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Tommie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was welcoming and the suite has a great layout and nice kitchen. Would stay there again.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lois And Darrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really like and enjoyed the tranquility of the property
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yasmín

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo exelente
2024년 3월에 1박 숙박함
답변 제공: Homewood Suite Management 님, 2024년 4월 10일
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us!

10/10 - 훌륭해요

Nazanin 님, Modesto

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 3월에 1박 숙박함
답변 제공: Homewood Suite Management 님, 2024년 4월 10일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Jenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean. Rooms and beds were comfy.
2024년 3월에 1박 숙박함
답변 제공: Homewood Suite Management 님, 2024년 4월 10일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Devon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always stay here when in town
2024년 3월에 4박 숙박함
답변 제공: Amrita 님, 2024년 3월 15일
Thank you so much for your kind words! We work hard to make sure our guests feel a part of our small family at the Homewood Suites! We hope to see you again soon!

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Homewood Suite Management 님, 2024년 3월 3일
Thank you for your recent stay at our hotel! Along with a five-star review! We hope you felt at home, and we can’t wait to welcome you home again soon!

8/10 - 좋아요

Maricela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Amrita 님, 2024년 2월 22일
Thank you for your feedback and four-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

6/10 - 괜찮아요

Shoua

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall, our stay in Fresno was fine. The breakfast lobby was spacious, and the food was good. The hotel itself was quiet. However, there were some unexpected issues. Drove 6 hours to Fresno and we were ready to check at the designated time. Our hotel room was not ready at 3pm for check in. This was a first-time experience for us; I've never encountered a situation where a hotel room wasn't ready at the specified time. We were informed that the previous guest had a late check-out and were asked to return in 45 minutes. There was no apology or compensation offered for the inconvenience. Additionally, when we returned for check-in, I was surprised to find that we had to pay for parking. Maybe I missed the parking fee information online? This was our first experience of having to pay for overnight parking at a hotel suite. Considering our room wasn't ready at check-in time, I expected this fee to be waived or be compensated in some way, but no such offer was made. As a result, we'll explore other hotel options next time.
2024년 2월에 1박 숙박함
답변 제공: Amrita 님, 2024년 2월 22일
Thank you for staying with us and taking the time to share feedback about your experience. We apologize for not being able to check you in to your suite in a timely fashion. We do our best to ensure rooms are ready by 3 PM but it looks like we fell short. The 10 parking fee is listed on the website and helps offset the price of overnight security that we have on property. We understand your frustration and are grateful for your feedback. Thank you again for sharing your experience, and we hope to have another chance to provide a better encounter in the future.

10/10 - 훌륭해요

Javier 님, ORINDA

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious room
2024년 2월에 1박 숙박함
답변 제공: Amrita 님, 2024년 2월 22일
Thank you for taking your valuable time to submit a great review for our hotel. Your kind comments are greatly appreciated. We hope to have the opportunity to welcome you back again.

10/10 - 훌륭해요

KUENITOLINI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
답변 제공: Amrita 님, 2024년 2월 5일
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had a great stay and look forward to your next stay with us!

10/10 - 훌륭해요

Ida

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 1월에 1박 숙박함
답변 제공: Amrita 님, 2024년 2월 5일
Thank you so much for your kind words! We work hard to make sure our guests feel a part of our small family at the Homewood Suites! We will make sure your kind words are shared with the team as well. We hope to see you again soon!

10/10 - 훌륭해요

Tommie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel to Fresno quite a bit and I have to say this is one of my favorite places to stay. It is quiet, the staff is friendly and helpful and the property is well maintained. I would definitely recommend this hotel for business travel as well as families.
2024년 1월에 2박 숙박함
답변 제공: Amrita 님, 2024년 1월 24일
Thank you very much for your detailed review of your recent stay with us. We truly value our guests, so it is always good to hear that we have obtained our goal of making your stay memorable and enjoyable. We look forward to your next visit!

10/10 - 훌륭해요

Christine

가족 여행
2024년 1월에 2박 숙박함
답변 제공: Amrita 님, 2024년 1월 24일
Thank you for your feedback and 10/10 rating! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 - 좋아요

ayumi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ジェットバスはとてもいいですが、そこにもシャワーがあると掃除できるので助かります。
2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2024년 1월 12일
Thank you for your feedback and four-star review! All showers in our jacuzzi suites are located on the right side of the bathroom, close to the door. We do apologize for not clarifying that for you upon check-in. We hope to welcome you back again soon!

10/10 - 훌륭해요

Brandon

2024년 1월에 1박 숙박함
답변 제공: Homewood Suite Management 님, 2024년 1월 31일
Thank you for your five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Ida

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing rooms
2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2024년 1월 8일
Thank you for taking your valuable time to submit a great review for our hotel. Your kind comments are greatly appreciated. We hope to have the opportunity to welcome you back again.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2024년 1월 8일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

2/10 - 너무 별로예요

joseph

2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2023년 12월 28일
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.

10/10 - 훌륭해요

Coby

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Amrita 님, 2023년 12월 20일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Yajaira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2023년 12월 19일
Thank you for taking the time to rate our hotel based on your latest stay with us! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Jennifer

답변 제공: Amrita 님, 2024년 2월 22일
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

10/10 - 훌륭해요

Heather

2023년 12월에 1박 숙박함
답변 제공: Amrita 님, 2024년 1월 8일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Bhushan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking is not free
2023년 11월에 1박 숙박함
답변 제공: Amrita 님, 2023년 12월 1일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

ERIKKA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 11월에 1박 숙박함
답변 제공: Amrita 님, 2023년 11월 25일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 - 좋아요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Amrita 님, 2023년 12월 1일
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We look forward to your next stay with us!

4/10 - 별로예요

Heather

별로예요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Amrita 님, 2023년 11월 24일
Thank you for taking the time to share your rating for your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We hope you will consider staying with us in the future.

8/10 - 좋아요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean and spacious rooms. Good location near restaurants and a CVS. Can always count on Hiltons for comfort.
2023년 11월에 2박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 11월 20일
Thank you for your praise of the hospitality offered by all of us at Homewood Suites by Hilton Fresno. We are happy you enjoyed not only our friendliness, but also our comfortable accommodations, excellent amenities, and central location. We are committed to ensuring a great experience for each guest, and we thank you for letting us know we were successful. Safe travels!

2/10 - 너무 별로예요

Nallely

2023년 11월에 1박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 11월 18일
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your rating and we hope you will come back and stay with us again to provide a better experience for you and your family.

8/10 - 좋아요

LaShaye

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice stay
Staff super nice but always had to wait for service because they are checking in customers. My room had roaches .. came out when lights where off. Nice place but need to work on the bug problem
2023년 11월에 2박 숙박함
답변 제공: Homewood Staff 님, 2023년 11월 6일
Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. On a positive note, we are glad to read you had a pleasant experience with our staff. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.

10/10 - 훌륭해요

Sarem

2023년 10월에 1박 숙박함
답변 제공: Amrita 님, 2023년 11월 24일
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 - 훌륭해요

Beatrice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 11월 1일
Thank you for your five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

4/10 - 별로예요

Robbie

2023년 10월에 1박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 11월 20일
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

6/10 - 괜찮아요

v

좋아요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Amrita 님, 2023년 10월 4일
Thank you for taking the time to rate your most recent stay with us. We do hope you will stay with us another time so we can provide you with a much better experience.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great hotel, not so much about my room.
The hotel staff and overall hotel was nice. Then kids enjoyed the hot breakfast in particular. I was just disappointed in our actual room. We checked in late and I had a fussy baby or I would have asked for a different room. The baseboard was hanging off by the door that we moved it was safety of my infant around the room. The cushions on the couch had a hole and was coming apart. The curtains in the room were broken so when attempting to get dressed in the morning I had to do it in the bathroom as we were next to a parking lot and I could not close it. There was water damage on the ceiling in our room and the ironing board was broken. I was disappointed in the room but the staff were nice and the lobby and other areas looked nice and modern.
2023년 9월에 1박 숙박함
답변 제공: Amrita 님, 2023년 9월 27일
Thank you for reviewing your recent stay. We are sorry to know you were not entirely satisfied with the condition of the guestroom, and we have taken note of your comments as we are continually striving for ways to improve. On a positive note, we are happy you had pleasant interactions with our wonderful staff. We appreciate your patience and hope you will give us another opportunity to provide you with a much better experience.

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was excellent
2023년 9월에 1박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 9월 18일
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us again!

8/10 - 좋아요

Tina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Nice Chain
I noticed the bathroom floor was dirty.
2023년 9월에 1박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 9월 14일
Thank you for your feedback of your recent stay with us. We are very sorry to hear that you were unhappy with the lack of cleanliness in our bathrooms. It is our goal to exceed the expectations of our guests. We are actively working with our (housekeeping/maintenance/front desk) staff to prevent this from happening again in the future. We hope that if your travels bring you back to the area, that you will consider staying with us again so that we can provide you with the Hilton experience you expect and deserve.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, nice employees.
2023년 9월에 2박 숙박함
답변 제공: Homewood Suite Staff 님, 2023년 9월 10일
Thank you for your feedback! We take a lot of pride in providing clean rooms, and top-notch service. We hope you visit us again soon!