표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 757개 이용 후기 중 393개" "
10 - 훌륭해요
393
평점 8 - 좋아요. 757개 이용 후기 중 255개" "
8 - 좋아요
255
평점 6 - 괜찮아요. 757개 이용 후기 중 68개" "
6 - 괜찮아요
68
평점 4 - 별로예요. 757개 이용 후기 중 31개" "
4 - 별로예요
31
평점 2 - 너무 별로예요. 757개 이용 후기 중 10개" "
2 - 너무 별로예요
10
8.6/10
청결 상태
8.6/10
직원 및 서비스
8.6/10
편의 시설/서비스
8.2/10
숙박 시설 상태 및 시설
7.2/10
친환경
이용 후기
10/10 - 훌륭해요
naz
2024년 1월 18일
naz
2024년 1월에 4박 숙박함
답변 제공: Team ULTIQA 님, 2024년 1월 21일
Hi Naz,Thank you so much for rating your stay with us. Every feedback is valuable to us Kind Regards,
2/10 - 너무 별로예요
Melissa
2024년 1월 18일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
On the 4th day of our 6 night stay,the main bathroom started leaking yellow liquid from the ceiling and light fixture. Maintenance did remove the light and fill the hole with rags and leave a bucket on the vanity which continued to leak for another 6 hours. That left us one ensuite for 5 adults. Checked out 2 days later and still waiting to hear from the manager regarding partial refund for not having full use of facility. After 25yrs will not be going back.
Melissa
2024년 1월에 6박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2024년 2월 13일
Hi Melissa, We extend our deepest apologies for the maintenance issue in one of your apartments bathrooms. As these things are unforeseen and out of our control, I am pleased to hear a member of the team rectified the situations as best as possible. We'd love to have you back for an improved experience, please reach out if you decide to book again so we can ensure a better stay for you. Best regards,ULTIQA Beach Haven Team
2/10 - 너무 별로예요
실제 이용하신 고객
가족 여행
2024년 1월 16일
별로예요: 청결 상태, 객실의 편안함
Like a tinder date the photos didnt match reality
I've never seen a hotel room look so little like what was promised in the photos. An absolute rip-off. Be warned - I was informed by reception that "because the building is so close to the beach, we consider all our rooms to be seaview" - well if one pitches their head out the window at the right angle this may well be true but that is of little conciliation when you've paid an outrageous price to secure a room that actually faces the sea. What was promised versus what was delivered should be illegal.
실제 이용하신 고객
2023년 12월에 5박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2024년 1월 18일
Hi there, Thank you for taking the time to share your thoughts. We'd like to extend our apologies for the disappointment you faced regarding your allocated apartment. As the building is over 30 years old, our Standard apartments are close to their original form and have not had many modifications in comparison to our Superior and Premium apartments. As apartments are categorized as per their interior status, heights and view aspects are as per request which guests pop on their booking for us to accommodate to. Our E apartments offer lovely south east views from the living room. We can only hope to welcome you back for an improved experience in the future, feel free to reach out directly if you are to book again so we can ensure a pleasant stay for you. Warm Regards,ULTIQA Beach Have Resort
8/10 - 좋아요
Milcho
가족 여행
2024년 1월 13일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is in the top 4 apartments at Broadbeach 50m from beach and 50m from Restaurants. The lifts are fast and not much waiting has two great pools. The exterior has been refurbished also apartments are refurbished new tiles and bathrooms. The size off top level apartments is huge. Only negative is the cleaning crews do not pay attention to dust on tables, bedside furniture and aircon units full off dust also the fans and verandahs not cleaned.
Milcho
2024년 1월에 5박 숙박함
답변 제공: ULTIQA Beach Haven Resort 님, 2024년 1월 14일
Hi Milcho,Thank you for sharing your feedback as it is very important to us. We are happy our location is convenient and we are constantly working on to make sure everyone is putting the maximal effort in striving towards improvements and success. Kind regards
6/10 - 괜찮아요
Aaron
2023년 12월 29일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Aaron
2023년 12월에 8박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2024년 1월 12일
Hi Aaron, Thanks for taking the time to review your stay! We hope to welcome you back soon :)Warm Regards,ULTIQA Beach Haven Resort
6/10 - 괜찮아요
Matthew
2023년 12월 26일
Matthew
2023년 11월에 5박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 28일
Hi Matthew, Thank you for taking the time to leave us a review. We apologise for any disappointment you faced and hope to welcome you back again for a 5/5 improved stay! Feel free to reach out to directly when booking again so we can be sure to look after you! Kind regards,ULTIQA Beach Haven Team
10/10 - 훌륭해요
Matthew
아이를 동반한 가족 여행
2023년 12월 22일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 11 nights with the wife and two children and it was our second time staying at this hotel, the pool is great for little kids and we love the location.
Matthew
2023년 12월에 11박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2024년 2월 11일
Hi Matthew,Thanks for leaving as a review! We're so pleased that you and your family enjoyed your stay, we look forward to welcoming you back soon :) Kind regards,ULTIQA Beach Haven Resort
8/10 - 좋아요
Angela
단체 여행
2023년 12월 21일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Angela
2023년 12월에 2박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 28일
Thanks for taking the time to leave us for a review Angela, we hope to see you again soon!Kind regards,ULTIQA Beach Haven Team
10/10 - 훌륭해요
John
가족 여행
2023년 12월 20일
좋아요: 청결 상태, 객실의 편안함
John
2023년 12월에 14박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 28일
Thank you for your 10/10 review John, we look forward to welcoming you back again :)Best Regards,ULTIQA Beach Haven Resort
4/10 - 별로예요
Richard
2023년 12월 10일
별로예요: 숙박 시설 상태 및 시설
Richard
2023년 12월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 13일
Hi Richard,Thank you for sharing your review of your recent stay. We hope to welcome you back soon! Kind regards,ULTIQA Beach Haven Resort
4/10 - 별로예요
martin
2023년 12월 10일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location but room is very poorly furnished with broken and shabby furniture
martin
2023년 12월에 4박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 13일
Hi there Martin, Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Kind regards,ULTIQA Beach Haven Resort
8/10 - 좋아요
Toula
단체 여행
2023년 11월 12일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location
Toula
2023년 11월에 4박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 12월 6일
Hi there Toula,We thank you for your review of your recent stay with us here at Beach Haven, we hope to see you again soon! Kind regards,ULTIQA Beach Haven Team
8/10 - 좋아요
Arnold 님, EARLWOOD
2023년 10월 30일
좋아요: 편의 시설/서비스
Nice stay
Arnold
2023년 10월에 4박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 31일
Hi Arnold, Thank you for your review of your recent stay with us. We're pleased to hear you enjoyed yourself, we look forward to welcoming you back in the future!Best regards,ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Pete
2023년 10월 30일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great Location
Pete
2023년 10월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 31일
Hi Pete, Thank you for your review! We're so pleased you enjoyed your stay, especially our fantastic central location. We look forward to welcoming you back :) Best Regards,ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Amanda
가족 여행
2023년 10월 29일
좋아요: 청결 상태, 객실의 편안함
Haven by the sea
Spacious 2 bedroom apartment with clear sea view just one block from the main Broadbeach shops and restaurants. Outdoor pool area great, with sun loungers and large BBQ area. Indoor pool area under renovation. Will definately stay here again.
Amanda
2023년 10월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 31일
Hi Amanda, Thank you for your amazing 10/10 review! We're so grateful to hear you enjoyed every aspect of your stay! We look forward to welcoming you back to Beach Haven in the future!Warmest Regards,ULTIQA Beach Haven Resort
4/10 - 별로예요
Trent
2023년 10월 16일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No aircon in the bedrooms and the ceiling fan didn't work. Costs a lot for nothing special.
Trent
2023년 10월에 2박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 17일
Hi Trent,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort
6/10 - 괜찮아요
Toby
가족 여행
2023년 10월 14일
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Amazing staff! Very helpful but there’s no much they can do when the building is sold out and Expedia got details wrong so the staff can’t change rooms etc. To explain: the Expedia listing was incorrect - there is no air conditioning in the bedrooms on the “standard 2 bedroom” rooms. That is a mistake and it meant a very hot stay for me and my family. Apparently only the non-“standard” 2 bedrooms have air con throughout, but that’s not what the Expedia listing says. But the staff were so friendly and understanding at our frustration! I will definitely return, but I’m angry at Expedia!
Toby
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 17일
Hi Toby, Thank you so much for feedback on our customer service, providing exceptional service is what we strive for so your appreciation means a lot to us. We're so sorry for the inconvenience you faced during your stay, we are taking the necessary steps to have the listing amended to avoid this happening in the future so once again we thank you for your feedback that has prompted us to do so. We hope to welcome you back for an improved experience soon! Warmest Regards,ULTIQA Beach Haven
4/10 - 별로예요
Sydney
가족 여행
2023년 10월 2일
별로예요: 숙박 시설 상태 및 시설
not happy
Sydney
2023년 9월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Dear Sydney,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely, ULTIQA Beach Haven Resort
4/10 - 별로예요
Luke 님, Hughesdale
가족 여행
2023년 9월 24일
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The wifi in this apartment is horrible. It is so bad we can’t even watch tv - it cuts out every 10-15 seconds.
Last night we were trying to watch the football preliminary final and had to leave to watch it at a pub. Tonight we are trying to watch a movie - it’s impossible. Really poor.
Luke
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Hi Luke,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Jill
가족 여행
2023년 9월 22일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect position for beach views
Jill
2023년 9월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Hi Jill,Thank you for choosing our resort and for sharing your positive experience! We hope to be your preferred choice in Broadbeach and are here to assist you with any future stays. Feel free to reach out to us anytime.Sincerely, ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Mele Lepolo
아이를 동반한 가족 여행
2023년 9월 18일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to check in and out and great for families
Mele Lepolo
2023년 9월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Dear Mele,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort
8/10 - 좋아요
Kerrie
가족 여행
2023년 9월 17일
좋아요: 청결 상태
Not given the room I’d requested
Kerrie
2023년 9월에 5박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Hi Kerrie,Thank you for your feedback. We're sorry your allocated room wasn't as per your request. We do our best to accommodate to all requests but unfortunately it isn't always possible for a number of reasons. We hope to have the chance to welcome you back with an improved experience.Kind regards, ULTIQA Beach Haven Resort
8/10 - 좋아요
Chris
가족 여행
2023년 9월 13일
좋아요: 청결 상태, 객실의 편안함
Great holiday
Our stay was nice, had an issue with the foxtel which was fixed quickly by staff. Been here a few times and will be back again. Stayed in 19B
Chris
2023년 9월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Dear Chris,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort
4/10 - 별로예요
Marice
단체 여행
2023년 9월 10일
별로예요: 청결 상태, 객실의 편안함
Unusable amenities and dirty
When we booked there was no mention of the indoor pool, spa and sauna being out of action due to renovations. I paid a pre
Out for the use of these facilities, and was only made aware of them being out of use when I checked in. Also the furniture was very old and worn . The lounge was very uncomfortable and the dining chair seat pads were broken. There was 1cm of thick dust all the way around the edge of the two bedrooms carpet. The was a build up on dirt and dust under the lounge suite also. Certainly was not value for money!
Marice
2023년 9월에 2박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Hi Marice,Thank you for your honest review. We apologize for the inconvenience you faced and want to assure you that we're working diligently to address the issues you've mentioned. Your feedback helps us grow, and we hope to demonstrate our improved service on your next visit.Regards, ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Joy
2023년 8월 28일
좋아요: 청결 상태, 객실의 편안함
Wedding Nights were extra special
Absolutely amazing!! The team at Ultiqa Beach Haven were so lovely and accomodating from the beginning.
We had picked this place for our pre-wedding & wedding nights stay and were fortunate to be upgraded to one of the best floors in the building! Incredible views of the ocean and the sunset.
Apartment was super clean and had everything we needed.
Honestly made our wedding memory so much more special.
Thank you so much, we were over the moon with our stay. Highly recommend this place.
Joy
2023년 8월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 8월 30일
Dear Joy,Thank you so much for your kind words! We are delighted to hear that you had a fantastic time at our resort for your wedding. Our team works tirelessly to create memorable experiences for our guests, and your positive review reaffirms our commitment. We can't wait to welcome you back for another wonderful stay!Warm regards, Kelly - Reception
8/10 - 좋아요
Robert
가족 여행
2023년 8월 22일
별로예요: 청결 상태
The views and heated outdoor pool were amazing.
The couch in our room was dirty and stained, and there were blood stains on our sheet.
Robert
2023년 8월에 5박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 10월 3일
Dear Robert,Thank you for sharing your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Sincerely, ULTIQA Beach Haven Resort
10/10 - 훌륭해요
mark
2023년 8월 21일
좋아요: 청결 상태, 객실의 편안함
mark
2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Thank you for your 10 Star review of your recent stay at Ultiqa Beach Haven
8/10 - 좋아요
LESLEY
가족 여행
2023년 8월 7일
좋아요: 청결 상태, 편의 시설/서비스
Beach Haven is very close to the beach and shops. Also plenty of restaurants nearby to choose from. Nicely appointed apartment with a great view.
LESLEY
2023년 8월에 3박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 9월 30일
Hi Lesley,Thank you for choosing our resort and for sharing your positive experience! We hope to be your preferred choice in [Location] and are here to assist you with any future stays. Feel free to reach out to us anytime.Sincerely, ULTIQA Beach Haven
8/10 - 좋아요
Margrete
가족 여행
2023년 8월 3일
좋아요: 청결 상태, 편의 시설/서비스
Very helpful staff, lovely view, easy access to dining, beach, shopping
Margrete
2023년 7월에 5박 숙박함
답변 제공: Ultiqa Beach Haven 님, 2023년 9월 30일
Dear Margrete,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back soon.Best Regards, ULTIQA Beach Haven Resort
10/10 - 훌륭해요
Diane
가족 여행
2023년 7월 17일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The greeting from Kelly on reception was amazing very switched on and accomodating to arranging extra nights and a portacot. Recommend highly and will definitely be staying here again.
Diane
2023년 7월에 5박 숙박함
8/10 - 좋아요
Jeremy 님, Bracken Ridge
아이를 동반한 가족 여행
2023년 7월 16일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, close to Broadbeach Mall, Beach, Casino, Pacific Fair and multiple dining options. What I didn't like is that it was a bit noisy at times and the people upstairs seem to stomp around the apartment all day.
Jeremy
2023년 7월에 2박 숙박함
10/10 - 훌륭해요
brigid
가족 여행
2023년 7월 11일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic views. A great place to holiday. Pools and tennis court along with bbq area were great for our family. Great reception staff.
brigid
2023년 7월에 5박 숙박함
6/10 - 괜찮아요
Rebecca
가족 여행
2023년 7월 9일
좋아요: 청결 상태
Rebecca
2023년 7월에 2박 숙박함
6/10 - 괜찮아요
Jane
2023년 7월 4일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
Jane
2023년 6월에 3박 숙박함
6/10 - 괜찮아요
Sel
단체 여행
2023년 6월 27일
Our stay was pleasant but disappointed with the room we were given, we booked the superior room and wasn't anything like in advertised photos..
Sel
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 29일
Thank you for your review of your recent stay at Ultiqa Beach Haven. I am sorry you were not happy with your allocated apartment during your stay - I have emailed you personally in relation to your review.
10/10 - 훌륭해요
Donna
2023년 6월 21일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location close to shops, restaurants, g link
Beautiful views, great friendly staff
I would most definitely stay there again
Donna
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 29일
Thank you for your 5/5 star review. We look forward to seeing you again.
6/10 - 괜찮아요
Kathleen
2023년 6월 3일
No AC in the room
Kathleen
2023년 5월에 3박 숙박함
8/10 - 좋아요
Adam
2023년 6월 2일
Adam
2023년 5월에 2박 숙박함
8/10 - 좋아요
Damian
2023년 5월 23일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Damian
2023년 5월에 2박 숙박함
10/10 - 훌륭해요
Andrew
가족 여행
2023년 5월 5일
좋아요: 청결 상태, 객실의 편안함
Modern & well equipped unit. Great views considering it was only level 11. Reception were polite, efficient and helpful. Would definitely stay again.
Andrew
2023년 4월에 3박 숙박함
6/10 - 괜찮아요
Sue
연인과의 여행
2023년 4월 26일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dated and not equipped very well for prices charged.
Sue
2023년 4월에 5박 숙박함
8/10 - 좋아요
Genevieve
가족 여행
2023년 4월 18일
좋아요: 청결 상태, 객실의 편안함
Genevieve
2023년 4월에 3박 숙박함
10/10 - 훌륭해요
frank
가족 여행
2023년 4월 18일
좋아요: 청결 상태, 객실의 편안함
frank
2023년 4월에 5박 숙박함
10/10 - 훌륭해요
Travis
2023년 4월 13일
Travis
2023년 4월에 2박 숙박함
10/10 - 훌륭해요
Samuel
2023년 4월 2일
Samuel
2023년 3월에 2박 숙박함
10/10 - 훌륭해요
E
출장 여행
2023년 3월 28일
좋아요: 청결 상태, 객실의 편안함
E
2023년 3월에 4박 숙박함
10/10 - 훌륭해요
Malcolm
가족 여행
2023년 3월 6일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located, wonderful views, delightful apartment and plenty of dining options available
Malcolm
2023년 2월에 5박 숙박함
8/10 - 좋아요
kylie
가족 여행
2023년 3월 6일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice sized property with good amenities in a great location.
kylie
2023년 2월에 2박 숙박함
8/10 - 좋아요
salvatore di
단체 여행
2023년 3월 5일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our upgraded apartment, the only disappointments was that we had to keep asking for clean bath towels. Pools and BBQ area was excellent, pool water was kept at 26c lovely. So close to an amazing array of restaurants and the beach was across the road. We would not hesitate to book this resort again.
salvatore di
2023년 2월에 6박 숙박함
10/10 - 훌륭해요
Barry
단체 여행
2023년 2월 11일
좋아요: 청결 상태, 객실의 편안함
Broadbeach Stay
Good room and comfortable apartment. Met all our needs. Clean and comfortable. Nice pool and amenities.