실내 수영장

힐튼 가든 인 세코커스/메도우랜즈 여행 후기

3 out of 5
힐튼 가든 인 세코커스/메도우랜즈
875 State Route 3 East Service Road, North Bergen, NJ

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 479개" "
평점 8 - 좋아요. 1002개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 124개" "
평점 4 - 별로예요. 1002개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 62개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Mikyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was great kind and the bus to Manhattan was close which was great.
답변 제공: General Manager 님, 2018년 5월 23일
Dear Mikyong: I would like to thank you for taking the time to post a review of our hotel after your recent stay with us and thank you for your kind score and comment. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you staying with us while on your trip away from home and we hope you will stay with us again the next time you visit our area.

10/10 - 훌륭해요

Younglan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean. Nice room. Perfect
2017년 12월에 6박 숙박함
답변 제공: General Manager 님, 2018년 1월 8일
Dear Younglan: I would like to thank you for taking the time to post a review of our hotel after your recent stay with us and thank you for your kind score and comments. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you staying with us while on your trip away from home and we hope you will stay with us again the next time you visit our area.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location is challenging at times. I missed the entrance on the first loop and had to take a long turn including a toll on 95. Other than that it's a nice stay.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sherrys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet area clean and nice
2024년 4월에 1박 숙박함

8/10 - 좋아요

stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to catch a bus into New York. Nice breakfast
2024년 4월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 4월 10일
We're so glad you had such an enjoyable time with us at Hilton Garden Inn Secaucus/Meadowlands! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day.

6/10 - 괜찮아요

Sara

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was fine, bed was comfy and the room wasn’t too loud with the surrounding area. A little awkward to drive into if you don’t know where you’re going. Walked in and toilet was continuously running so I had to fix the flapper/water level. Issues with the shower either being boiling hot or freezing cold and would randomly loose water pressure. Nightstand next to bed was very sticky and had blue residue like something had been spilled and not cleaned up. Staff was very nice
2024년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 10일
We appreciate your feedback. We're glad you were able to have a pleasant stay with us at Hilton Garden Inn Secaucus/Meadowlands! We appreciate your praise for staff, and we will make sure to discuss improvements regarding our service with the water pressure here at this location. We shall be doing some investigation. We look forward to the opportunity to host you for a more positive experience soon.

6/10 - 괜찮아요

Sophorn

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I reserved a baby crib, I took the time to write a message to the hotel. When I arrived, no baby crib was available.
2024년 3월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 4월 5일
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for our needs.
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 4월 3일
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback.

2/10 - 너무 별로예요

marva 님, Baltimore

Great
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 31일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4/10 - 별로예요

Alicia

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor pool was not open and that was one of the main reasons I booked this hotel since they have an indoor pool. Now my children are not happy since they cannot go swimming. Then as soon as we arrived the staff first told me my service animal was not allowed in the room due to his breed. I told them that’s discrimination and they called an had my service dog approved from another manager. That should’ve never happened on the first place and I have never had any problems with any other hotel before regarding my service animal.
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 31일
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us

10/10 - 훌륭해요

Thomas

가족 여행
Everyone was so nice and helpful, very clean and delicious breakfast and dinners
2024년 3월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 3월 31일
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 - 훌륭해요

Nelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was as expected except pillows didn’t offer any support. Bedding was very comfortable. Towels also were soft and fluffy. It was very convenient to have microwave, cooler and coffeemaker. Bus 190 to Manhattan was at walking distance, stop next to Home Depot.
2024년 3월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 3월 27일
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think breakfast should be included with all rooms. The staff was very nice and helpful
2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 27일
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come! For breakfast, Hilton Garden Inn's do not have it included but other brands like Hampton Inn.

10/10 - 훌륭해요

Dilmurod

2024년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 31일
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 - 훌륭해요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 3월 6일
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

6/10 - 괜찮아요

Ronald

2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 2월 2일
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

10/10 - 훌륭해요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you so much for this incredible five star review! The pleasure was all ours to have had the opportunity to engage, and serve you while you were with us. It means so much that we can all stay safe while providing exceptional service for guests like YOU! Please know that you are always welcomed, and that our doors are always open to you! See you soon!

8/10 - 좋아요

Josh

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good location but old.
Good: price was great, close to the city (bud was super easy in and out bed was comfy. Gave it the stars because of the price and easy in and out to city and dream works park. Bad: old and smelled. Food was expensive for the breakfast when lots of places give it free. Pool area was small and Hot tub didn’t work. Never said anything about that beforehand. Shower leaked all night and there is Nothing around the hotel without having to drive which is a bit of a pain and it’s tricky to get to. Don’t miss the turn into the hotel or you’ll be driving around a while. Right off the Highway so it’s noisy. I wanted a cheap place with an easy way into the city and this was it. 3.50 each way and dropped you right off and Times Square. So for me it worked but it wasn’t a 4 star hotel.
2024년 1월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 - 괜찮아요

MANUEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스
답변 제공: Jennifer 님, 2024년 1월 17일
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The workers went the extra mile to make us feel welcome and cared for.
2023년 12월에 16박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel was well worn. No places to eat or drink within walking distance.
2024년 1월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you so much for this lovely review! We try every day to make guests feel welcomed and taken care of. Thanks for the kind words and compliments to the staff. I'll be sure to pass the praises along. We hope to see you again soon when you return to Hilton Garden Secaucus/Meadowlands.

10/10 - 훌륭해요

Yannik

2024년 1월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you so much for this lovely review! We try every day to make guests feel welcomed and taken care of. Thanks for the kind words and compliments to the staff. I'll be sure to pass the praises along. We hope to see you again soon when you return to Hilton Garden Secaucus/Meadowlands.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I was annoyed that the hot tub was broken as it was the reason i chose that hotel. A warning would have been nice.
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 - 괜찮아요

Karilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff were amazing! But there was no exhaust fan in bathroom and no hot water in the mornings…. Had to shower at night. TV was glitchy. Super quiet at night and slept well.
2023년 12월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

8/10 - 좋아요

Gowri

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Entrance sign is not visible and I missed it and took another 10min to come back as it is close to exit.
2023년 12월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
We appreciate your patronage and your sincere feedback. I'm very sorry for your poor arrival experience; please forgive us. We aim to provide sincere hospitality and clearly missed the mark. Your feedback has been reviewed by our team to foster improvements. For this reason, we hope that you will reconsider a return visit. We'd love the opportunity to serve you better. Once again, thank you for your patronage and feedback.

2/10 - 너무 별로예요

Sivapiragasam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 - 너무 별로예요

Eric O

별로예요: 청결 상태, 직원 및 서비스
This was the most difficult hotel to find. The 800 number was unhelpful. I called the number listed on my reservation and they were the most unhelpful and useless people in the entire world. I asked for the direct number to the hotel and they refused to give it to me. I asked a landmark to try and make my experience better and they refused. Wow! I will never use the Expedia to book hotels again!
2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 - 훌륭해요

Tanya

2023년 12월에 1박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
Thank you so much for this incredible five star review! The pleasure was all ours to have had the opportunity to engage and serve you while you were with us. It means so much that we can all stay safe while providing exceptional service for guests like YOU! Please know that you are always welcomed, and that our doors are always open to you! See you soon!

2/10 - 너무 별로예요

Diana

2023년 12월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
A great stay for a quick trip into the city.
2023년 12월에 2박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 - 훌륭해요

Kent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here and rode the bus into NYC. The short walk to the bus stop was easy, and the bus schedule was convenient. Getting around in NYC from the transit center was easy.
2023년 12월에 3박 숙박함
답변 제공: Jennifer 님, 2024년 1월 17일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

6/10 - 괜찮아요

Luis Eduardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cant accumulate hilton Honors points due doing reservation through expedía i
2023년 12월에 4박 숙박함
답변 제공: Jennifer 님, 2023년 12월 10일
Accumulating points on a reservation to get Hilton Honors points will have to book through Hilton.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful....front desk and waitress.
2023년 11월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 11월 29일
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good: Clean and comfortable Less good: difficult to drive in and out
2023년 11월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 11월 28일
It's wonderful you and you enjoyed your stay at Hilton Garden Inn Secaucus/Meadowlands so much! We strive for excellence, so we're thrilled the family appreciated not only our service and clean accommodations, but also our location and amenities! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

john

2023년 11월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 12월 5일
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodating you for many years to come!

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 11월 15일
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. We strive to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately our first interaction with the front desk was not a positive one. The room wasn’t very clean - bedding was fine but marks on the walls and floors were questionable. The shower had great water pressure which was awesome. The cable wouldn’t let us play majority of channels and they charged my card twice on error which i realized midway through trip and has to be now later fixed. The rest of the staff, cleaning crew included were so helpful and friendly! The beds were very comfy and the little shop downstairs was helpful! Comfy and welcoming seating area in the lobby. Overall stay wasn’t too bad.
2023년 11월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 11월 8일
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

6/10 - 괜찮아요

Staci

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hotel staff was friendly. The room had an odor in bathroom and was not convenient for transportation or Dining options
2023년 11월에 3박 숙박함
답변 제공: Jennifer 님, 2023년 11월 7일
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 11월 7일
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

4/10 - 별로예요

Carlos

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 11월 2일
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Mitzie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice although I thought free breakfast came with it but it’s not included in room it’s a separate charge
2023년 10월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 31일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 - 훌륭해요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jennifer at the front desk was Amazing!!! She was very personable and kind. She went above and beyond with answering all of our questions and pointing us in the right direction to Time Square :)
2023년 10월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 10월 31일
Thank you for your wonderful review! We are thrilled that you loved absolutely everything we have to offer. As you noticed, our staff takes great pride in making all of our guests feel special, so they will appreciate all of your kind words. We are excited to host you again in the future so we can prove we are committed to guest satisfaction all day every day.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 31일
Thank you for your wonderful review! We are thrilled that you loved absolutely everything we have to offer. As you noticed, our staff takes great pride in making all of our guests feel special, so they will appreciate all of your kind words. We are excited to host you again in the future so we can prove we are committed to guest satisfaction all day every day.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seems like an older property but very clean and comfortable
2023년 10월에 2박 숙박함
답변 제공: Jennifer 님, 2023년 10월 25일
It's excellent you enjoyed your time at Hilton Garden Inn Secaucus/Meadowlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Marvin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jennifer Almonte 님, 2023년 10월 24일
It's excellent you enjoyed your time at Hilton Garden Inn Secaucus/Meadowlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

4/10 - 별로예요

Donna 님, Atlanta

2023년 10월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 11월 11일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!
2023년 10월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 10월 17일
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!