야외 수영장, 06:00 ~ 23:00 오픈, 카바나(요금 별도), 수영장 파라솔

워터스톤스 호텔 여행 후기

4.5 out of 5
워터스톤스 호텔
Off International Airport Approach Road, Marol, Andheri - East, Mumbai, Maharashtra

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 314개 이용 후기 중 136개" "
평점 8 - 좋아요. 314개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 314개 이용 후기 중 50개" "
평점 4 - 별로예요. 314개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 314개 이용 후기 중 21개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Seungsoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is always the best in Mumbai.
2020년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 2월 22일
Dear Guest, Greetings from Waterstones Hotel & Club, At the outset, allow me to thank you for the perfect star rating and kind commendation. We are looking forward to your continued patronage as always.

8/10 - 좋아요

SeungBeom

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
인도에서는 꽤 괜찮은 호텔
시설은 인도에서는 수준급입니다. 다만 욕실 물이 잘 안내려가고 보이는곳 외에 안보이는 곳은 신경을 덜쓰는 것 같습니다. 프런트 직원들 응대가 느리고, 디파짓 환불이 바로 안되고 15일이나 걸리는 호텔은 처음입니다.
2018년 10월에 3박 숙박함
답변 제공: Kapil Kapoor 님, 2019년 1월 11일
Dear Guest, Thank you for taking the time to share your valuable feedback on this travel forum. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall services at our hotel. I have shared your ratings with my entire team. Your appreciations are huge motivation and encouragement for us at Waterstones. We will continue to strive to add more value and comfort to your future stays. We value your patronage and look forward to welcoming you again at Waterstones Mumbai. Warm Regards, Kapil Kapoor

10/10 - 훌륭해요

JIHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good to stay
It was nice stay. I had a little trouble with tap-to-shower switching nob though.
2018년 9월에 1박 숙박함
답변 제공: Kapil Kapoor 님, 2019년 1월 11일
Dear Guest, Thank you for your feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Indeed our rooms are quite spacious and every floor has a unique theme based on the various elements of nature. Your concerns have been shared with the respective department for immediate action. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai. Warm Regards, Kapil Kapoor

10/10 - 훌륭해요

Kyoungtae Cho 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheaper and nice hotel near Mumbai
Nice hotel with luxury fitness and swimpool

10/10 - 훌륭해요

Ji Man

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough to stay.
Everything is perfect and good enough to stay. Good price and comfortable bed. One thing I regret is location. Not easy to find.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
인도에서 모던한 호텔을 만나서 반가왔어요^^
가격은 조금 세지만 인도에서 모던한 호텔을 만나서 반가왔어요.. 주변이 아직 공사중이라 조금 불편했지만 전반적으로 새롭게 리모델링한 깨끗한 호텔이었어요 길가에 있는것이 아니라 안에 들어가 있어서 찾는데는 조금 불편했어요. 직원들 모두 친절하고 좋아서 다음에 또 가고 싶어요

10/10 - 훌륭해요

wendy

2022년 3월에 2박 숙박함

10/10 - 훌륭해요

wendy

2022년 3월에 3박 숙박함

10/10 - 훌륭해요

prashant

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Minyoung

2022년 2월에 2박 숙박함

6/10 - 괜찮아요

Seungsoo

2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Vidhi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good experience
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Asif

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good
Recommended. 5 star
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Ankit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

John

2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

Charanbir

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
NOTHING!!!!
2022년 1월에 2박 숙박함

6/10 - 괜찮아요

SANCHETA

2021년 12월에 2박 숙박함

10/10 - 훌륭해요

kaustubh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is very close to airport. Airport shuttle was prompt. The staff is very courteous. One must try the restaurant here , the food is delicious. Loved the ambience. Will surely visit again.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Milind

2021년 12월에 8박 숙박함

6/10 - 괜찮아요

Sanjay

2021년 12월에 4박 숙박함

8/10 - 좋아요

umesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good. Pretty satisfied. The only comment Getting WiFi Was a struggle. That is what I didn’t rate it as excellent
2021년 12월에 9박 숙박함

2/10 - 너무 별로예요

Gaurev

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Had one of the worst experience visiting this property. No doubt the property is clean, but, they don’t have proper staff to care of it. The management is so pathetic that they even charge for WATER which not even the biggest brands in the world do. I visited this place with my family and had booked 2 rooms, thinking that the property would be nice and our stay would be good, however, it was the worst experience, specially from the staff which is not at all responsive. There are only few selected persons who were helpful, apart from that would not recommend this place specially to families..
2021년 12월에 3박 숙박함

10/10 - 훌륭해요

AASHIK

2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Pavitra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great time. Staff was very hospitable. Food was amazing.
2021년 12월에 2박 숙박함

4/10 - 별로예요

Swapnil

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The service is terrible
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kunal

2021년 11월에 6박 숙박함

2/10 - 너무 별로예요

Ansh

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap Hotel disguised as a 5 Star
Cheap facility being disguised as a 5 Star. I have stayed in 5 stars before not like this one. Better to go with a proper brand. For starters, the service was bad. Food was beyond horrible and cold. Took them forever to bring appetisers and even when they arrived they were stone cold. Room interiors were not of a 5 star standard. I could barely categorise it as an expensive OYO.
2021년 11월에 4박 숙박함

2/10 - 너무 별로예요

Nahush

2021년 11월에 2박 숙박함

4/10 - 별로예요

Garima

단체 여행
별로예요: 직원 및 서비스
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Sona

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The place is different from the pictures.
2021년 11월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good place, good food but needs updated decor.
Food and dining room staff were amazing. Lobby manager Karan went out the way to help us. Front desk check in staff was good, checkout staff person was rude! Needs learn more politeness to be in hospitality business. Rooms badly need updated decor and need to be more functionally efficient.
2021년 11월에 4박 숙박함

10/10 - 훌륭해요

Ambuj

2021년 10월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 10월 20일
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

2/10 - 너무 별로예요

Kaivalya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hospitality, bad service
Hospitality was worse. There was no hot water, no wifi. Staff was not friendly at all. Overall worst experience. Would not recommend this hotel to anyone.
2021년 9월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 9월 10일
I would like to take this opportunity to thank you for taking the time out to write a review, further to your experience at the Waterstones Hotel. I regret to know that you did not have a satisfactory stay experience on your recent visit to the hotel and several of our systems did not deliver. I have shared your feedback with my team to ensure that the issues are redressed and you receive the highest level of service on your next visit. We value your patronage and look forward to welcoming you back soon.

10/10 - 훌륭해요

KIKOMEKO

2021년 8월에 3박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 9월 19일
Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.

4/10 - 별로예요

Jigna

가족 여행
Hospitality sucks at this place.,..service poor...
2021년 8월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 8월 20일
Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 6월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 6월 26일
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 6월 26일
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 - 훌륭해요

Vipul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 6월 13일
Dear Mr. Vipul, We are truly delighted that our facilities and services were up to your expectations. We at waterstones hotel, Mumbai look forward for your next visitation.

10/10 - 훌륭해요

Vishal

2021년 6월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 6월 9일
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Place
2021년 5월에 1박 숙박함
답변 제공: General Manager- Waterstones Hotel & Club 님, 2021년 5월 29일
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

10/10 - 훌륭해요

Puja

2021년 2월에 1박 숙박함
답변 제공: Arindam Chakraborty 님, 2021년 2월 24일
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay just missed swimming pool as It was not for use due to some restriction else everything was good
2021년 2월에 3박 숙박함
답변 제공: General Manager 님, 2021년 2월 11일
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 - 좋아요

Yashas Suguna Venkatesh

2020년 12월에 2박 숙박함
답변 제공: Arindam Chakraborty 님, 2021년 1월 3일
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
liked the room and service and the staff were good
2020년 11월에 1박 숙박함
답변 제공: Arindam Chakraborty 님, 2020년 11월 25일
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

6/10 - 괜찮아요

JOSE

출장 여행
2020년 9월에 1박 숙박함
답변 제공: General Manager 님, 2020년 10월 2일
Dear Guest, Greetings from the Waterstones Hotel & Club!! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

10/10 - 훌륭해요

AndrewY 님, Accra Ghana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was easy to locate. Service was excellent ..
2020년 9월에 1박 숙박함
답변 제공: General Manager 님, 2020년 10월 2일
Dear Guest, Greetings from Waterstones Hotel & Club!! At the outset, allow me to thank you for the perfect star rating and kind commendation. We are looking forward to your continued patronage.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good stay option near International airport
Amazing stay , really liked the property as well. Nice spacious rooms . A really place to be recommended
2020년 7월에 2박 숙박함

6/10 - 괜찮아요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worthless WiFi
Perfect stay except for totally worthless WiFi. The healthclub facility is fantastic and the hotel is ok.
2020년 2월에 4박 숙박함
답변 제공: Front Office Manager 님, 2020년 3월 1일
Dear Mr. Daniel, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that the constructive feedback about the WIFI will be taken into consideration. Kindly accept my sincere apologies for the inconvenience. Your comments about our club & hotel are indeed heart-warming. Thank you once again for giving us this opportunity to host you. And we look forward to welcome you back in near future

2/10 - 너무 별로예요

Grace

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overrated & Overpriced Hotel
I have no idea why this hotel is so highly rated. The room was grubby & uncomfortable and the bathroom was falling apart. Main areas of the hotel also felt dirty and very dated. We took an overpriced hotel taxi 30 minutes away to met friends in JuHu on an agreed price however then upon checking out we had to argue a bill showing a 2 hour ride. The only redeeming part of our whole experience were the lovely staff in the Chinese cuisine restaurant we grabbed dinner at one of the two nights & the pool/gym facility in a separate building. I would recommend a trip to use these facilities if you are in the area however not to stay at the hotel. I feel cheated out of my money.
2020년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2020년 2월 22일
Dear Ms. Grace, Greetings from the Waterstones Hotel & Club !! Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel. We indeed cater to many guests with different stay requirements and our endevour is to ensure best discounted rates are extended to all our guests and for this very reason we have engineered different packages. Also, the transportation rates are in accordance with market trend. Next time you stay with us, I would like to see only smiles and no frowns. I would request you to kindly get in touch with our Front Office Manager, Prithviraj on "prithviraj.yadav@waterstoneshotel.com" who would be glad to customize a package as per your precise requirements.

2/10 - 너무 별로예요

Ashley

별로예요: 직원 및 서비스
Never will return to this hotel
Checked in and no booking could be found! Took 30 minutes to arrange a room. They wanted me to pay again which I refused to do so. Got a smoking room but wanted to smoke outside by the pool but was sent to a dingy corner area hidden away from the pool or to smoke in the car park as if being alienated! Then at the restaurant I had to stand in a corner outside near the kitchen like a naughty boy. Was told that my package included a transfer to to the airport but when I ordered they asked me to pay though after me complaining they did give me it free Usually stay at the Leela but thought I would give this hotel a try but NEVER AGAIN. Rooms were not to my liking and staff were mostly arrogant except the charming restaurant manager who was very apologetic about my issues. So next visit I shall go back to the Leela where I can smoke by the pool, and smoke in designated areas where ash trays are provided in full view of the pool
2020년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 2월 22일
Dear Mr. Ashley, Greetings from the Waterstones Hotel & Club !! At the outset, please accept my sincere apologies for the inconvenience caused to you as we couldn't locate your booking. There was a system glitch and hence it took us few minutes to get to a solution by contacting expedia. Also, I would like to apprise you that, we have designated smoking areas and most of our property is with non-smoking zone and for this very reason we do not allow guests to smoke near the swimming pool. Always at your service team Waterstones Hotel & Club.