조감도

호텔 카로 여행 후기

4 out of 5
호텔 카로
164A Barbu Vacarescu street, 2nd district, Bucharest

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 136개 이용 후기 중 58개" "
평점 8 - 좋아요. 136개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 136개 이용 후기 중 19개" "
평점 4 - 별로예요. 136개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 136개 이용 후기 중 4개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Caro Team 님, 2024년 2월 12일
Dear Andreea,We're pleased to see your rating of 4 out of 5 for our hotel. It shows us we're on the right track to providing an excellent stay for our guests. We are continuously striving to deliver a memorable experience, and every feedback helps us do just that. We hope to have the opportunity to welcome you back, always aiming for that perfect score.Until we meet again, Caro Team

10/10 - 훌륭해요

Theodosios

2023년 12월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 12월 20일
Dear Theodosios, We're thrilled to know that you've had an excellent experience with us. Your 10 out of 10 rating truly warms our hearts. It's our constant endeavour to deliver the best, and your feedback is a testament to our efforts. We hope to continue providing you with such satisfying experiences in the future.Best regards,Caro Team

10/10 - 훌륭해요

Caner

2023년 11월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 12월 20일
Dear Caner,Your perfect rating brightens our day! We strive to deliver excellent service and your feedback is a testament to our efforts. We hope to serve you again soon. Best Regards,Caro Team

10/10 - 훌륭해요

Caner

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 12월 20일
Dear CanerYour perfect rating brightens our day! We strive to deliver excellent service and your feedback is a testament to our efforts. We hope to serve you again soon. Best Regards,Caro Team

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Caro Team 님, 2023년 11월 13일
Dear Adam,What a pleasure it is to hear such positive feedback! Your perfect score of 10 out of 10 is truly heartening. Our hotel strives to provide our guests with an exceptional experience, and your satisfaction is the measure of our success. We hope to have the opportunity to welcome you back soon at Caro Hotel!Best regards,Caro Team

8/10 - 좋아요

Alejandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 10월 31일
Dear Alejandra,Your feedback is much appreciated. It's wonderful to hear that you had a positive experience at Caro Hotel. We strive to provide an excellent level of service and comfort for our guests. Your rating of 8 out of 10 is a testament to this commitment.We hope to have the opportunity to welcome you back for another enjoyable stay. Best regards,Caro Team

10/10 - 훌륭해요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last stop before flight home! Beautiful hotel!
Chose hotel for our last night before flying back to the USA. Hotel had everything! Pool, gym, restaurant, bar, and close to airport! Shuttle was available. Parking also.
Outside
Bedroom
Beds
Balcony
2023년 10월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 10월 31일
Dear Sandra,It is wonderful to hear that you had a memorable stay at Caro Hotel. We are delighted that our amenities, including the pool, gym, restaurant and bar, were up to your expectations. Our proximity to the airport and the availability of a shuttle service is indeed a convenience that our guests value highly.Should your travels bring you back to Bucharest, we would be more than happy to host you again. Safe travels back to the USA.Best regards,Caro Team

6/10 - 괜찮아요

Ioannis

출장 여행
좋아요: 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Caro Team 님, 2023년 10월 24일
Dear IoannisYour rating suggests there is room for us to improve. It is our constant endeavour to deliver the best services to all our customers. We are sorry to hear that your experience did not match your expectations. Please accept our sincerest apologies for any inconvenience you may have experienced. While we wish we could rectify the issues you faced, we are unable to do so due to limited information. However, we assure you that your feedback is significant to us and we are committed to using it as an opportunity to learn, grow, and improve.We hope for an opportunity to serve you better in future. Kind regards,Caro Team

10/10 - 훌륭해요

iulian

가족 여행
좋아요: 편의 시설/서비스
The room was very clean, smelled fresh, looked like a luxurious place for a good price. The hotel staff was helpful if we need it, that made us to comeback again. The hotel has a good location, giving us access to places around where we need it to go.
2023년 9월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 9월 26일
Dear Iulian,Your wonderful feedback has truly made our day! It is delightful to hear that you found a luxurious place and rooms to be clean, fresh. Our team takes pride in ensuring our guests enjoy a comfortable and memorable stay, so your positive comments about our helpful staff are greatly appreciated.We're also pleased to know that our strategic location added to the convenience of your stay, providing easy access to the places you needed to visit. Your kind words serve as a great motivation for our team.We eagerly anticipate your next visit and promise to offer another delightful experience.Best Regards,Caro Team

8/10 - 좋아요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ανακαινισμένο δωμάτιο με ωραίο design. Τελειο gym.
-Το κυρίως κρεβατι ήταν ανετο. -Υπηρχε προσβαση σε ενα ανετο και υπερσυγχρονο γυμναστηρίο. -Η καθαριοτητα ηταν καλή, όταν γινοταν. Δηλαδη ειχαμε πει στην πρωινη καθαριστρια να ερθει σε 20 λεπτα, οταν θα φευγαμε απο το δωματιο και τελικα οταν επιστρεψαμε το απογευμα το δωματιο δεν ειχε καθαριστει. Η απογευματινη καθαριστρια ηταν πολυ ευγενικη και ηρθε αμεσως ομως. -Γενικα το προσωπικο ηταν πολυ φιλικο και ευγενικο. -Το δωμάτιο για οικογένεια με τεσσερα ατομα ήταν λιγο μικρο αλλα ηταν πολυ ομορφο και ανακαινισμενο. - Ανετο πάρκινγκ - Αξιοπρεπες πρωινο
2023년 8월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 9월 1일
Dear Stella,Your detailed review is much appreciated. It's heartening to hear that you enjoyed the comfort of the bed and our gym facilities. We're also pleased that you found our staff to be friendly and kind, as we strive to provide exceptional service to all our guests.We apologize for any inconvenience you may have experienced with the cleaning schedule. We'll ensure to make our process more efficient for our guests' convenience. Your feedback about the size of the room and the breakfast is noted. We're glad you found the room beautiful and the parking comfortable. Thank you for choosing to stay at Caro Hotel. We look forward to welcoming you back in the future.Best Regards,Caro Team

8/10 - 좋아요

Edis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Caro Team 님, 2023년 8월 1일
Dear Edis,Thank you for taking the time to write about your experience at the Caro Hotel. We appreciate your feedback and we are so glad to hear that you enjoyed your stay overall and gave us an 8 out of 10. We strive to provide the highest quality of service and hospitality to all our guests and we take all feedback into consideration in order for us to continue improving our standards. We are sorry if there was any aspect that did not meet your expectations during this visit, but we hope that you will come back soon and give us another chance. Thank you again for choosing the Caro Hotel!

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 7월 15일
Dear Martin,Thank you for your wonderful feedback and 10 out of 10 rating! We strive to provide a warm and welcoming stay for our guests, and we're glad to hear that we made your experience with us a pleasant one. We pride ourselves in the quality of service we offer at Caro Hotel, and it's great to see that our hard work is appreciated. Thank you again for taking the time to share your experience with us - it's always nice to receive such positive feedback.

8/10 - 좋아요

Ioannis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Premium rooms are excelent. Regular ones which are not innovated no.
2023년 6월에 4박 숙박함
답변 제공: Caro Team 님, 2023년 6월 13일
Dear Ioannis,Thank you for your feedback regarding our premium and standard rooms. We value your comfortable stay as our priority and are glad to hear that you enjoyed the premium rooms. We are always looking to further improve our guest experience, and we will take your comments into consideration when innovating our standard rooms. Thank you again for taking the time to review us.

10/10 - 훌륭해요

emmanuel

2023년 5월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 6월 6일
Dear Emmanuel,Thank you so much for your positive review! We are thrilled to hear that you had an enjoyable stay with us at the Caro Hotel. It is our goal to provide a top-notch experience and great customer service, and we are glad to know that we achieved that for you. Your feedback is greatly appreciated and it will help us to continue to improve our services. Thank you again for staying with us!

8/10 - 좋아요

Alon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, BF and GYM are good. Good service in BF and the restaurant. Room (old part) : need to be renovated.
2023년 5월에 3박 숙박함
답변 제공: Caro Team 님, 2023년 6월 6일
Dear Alon,Thank you for taking the time to review our hotel. We are glad to hear that you appreciated our location, breakfast, and gym facilities. We strive to provide a quality experience for all of our guests, and we apologize that standard room did not meet your expectations. Our goal is always to ensure that your stay at Caro Hotel is comfortable and enjoyable. Thank you again for taking the time to share your experience with us.

10/10 - 훌륭해요

Xing

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Caro Team 님, 2023년 5월 9일
Dear Xing, Thank you so much for your positive review! We are delighted that you enjoyed our services. At Caro Hotel, we strive to provide all of our guests with a pleasant and memorable experience. We look forward to welcoming you back in the future

10/10 - 훌륭해요

Yun-Liang

2023년 4월에 4박 숙박함
답변 제공: Caro Team 님, 2023년 4월 24일
Dear Yun-Liang,Thank you so much for your wonderful review of our services! We are delighted to hear that you had such a positive experience with us and enjoyed your stay. It is our goal to provide the highest quality services to all of our guests, and we are glad that you felt it was achieved. Thank you for taking the time to share your feedback - it is greatly appreciated.

6/10 - 괜찮아요

Mihai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Blue room isn’t premium
2023년 4월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 4월 11일
Dear Mihai, Thank you for taking the time to review your experience with us. At Caro Hotel, we recognize that everyone is different and that every traveler expects something different from their stay. That's why we aim to provide our guests with personalized services that meet their individual needs and preferences. For this reason, we made a note for the next stay to allocate the room with a different design than the blue one.We hope you will return in the future so we can have another opportunity to make your stay more enjoyable.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Loud music
Very noisy at night, several people/rooms played Louis Music and talked loud
2023년 4월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 4월 11일
Dear guest, Thank you for taking the time to share your feedback with us. We apologize that you were disturbed by noise coming from other guests during your stay. At Caro Hotel, we strive to ensure our guests have a pleasant and peaceful stay. If you ever return in the future and need more assistance with any disturbances, please do not hesitate to get in contact with our staff so that we can do our best to make your stay more comfortable. Hope to see you again.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very high tech and modern. Only 10 minutes walk from the shopping mall and the lovely Nor restaurant. This is the second time we have stayed here and we will return. Lovely hotel
2023년 2월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 3월 10일
Dear Michelle,Thank you for your kind words! We are delighted to hear that you have enjoyed your stay with us at Caro Hotel twice now and that you plan to return. We strive to create an environment of comfort, and it is wonderful to see that we have achieved this for you. We hope that you will continue to enjoy your visits with us in the future, and thank you for sharing your experience.

10/10 - 훌륭해요

Mehmetali

2023년 2월에 1박 숙박함
답변 제공: Caro Team 님, 2023년 3월 10일
Dear Mehmetali,We are delighted to hear that you have enjoyed your stay with us at Caro Hotel. We hope that you will continue to enjoy your visits with us in the future, and thank you for sharing your experience.

10/10 - 훌륭해요

Robert

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Alexandru

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 1월 30일
Dear Alexandru,Thank you so much for taking the time to share your thoughts with us. We are delighted to hear that you enjoyed your stay with us and found our location and services to be up to your standards. We hope to welcome you back again in the future.Regards.

6/10 - 괜찮아요

Stefan

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
We booked for three adults and we've got a sofa in the room suitable for children. Not strong enough and not comfortable. Very disappointed. As well, the parking was paid at the full price, considering the 4 star hotel category, we should get some discount because we stayed in hotel.
2023년 1월에 2박 숙박함
답변 제공: Caro Team 님, 2023년 1월 30일
Dear Stefan,Thank you for your review, we greatly appreciate the time you have taken to provide us this valuable information and shown us where we need to improve. We regret that the sofa was not as comfortable as we intented it to be and apologize for any disappointment this caused. We hope you will give us the opportunity to turn your experience around.

8/10 - 좋아요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Caro Team 님, 2023년 1월 30일
Dear Edward, I would like to thank you for your time to share your thoughts on your personal experience at Caro Hotel.We are glad to hear that you enjoyed your stay with us. See you next time!

8/10 - 좋아요

Robert

2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Aurora

2022년 9월에 3박 숙박함

4/10 - 별로예요

Cornelia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room's airconditionning not working inspite of hot night The room lay very very far from Entrance-receptiom. The room was equipped for one person- towels-soft required pillow- sandals - dressing gown
2022년 9월에 1박 숙박함

8/10 - 좋아요

Gabriel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Abigail

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

Mihai

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good location, bad hotel.
The Business rooms are old and in a very very bad condition. The bed in very uncomfortable and they offer very cheap and small pillows. The shower cabin is full of mold. The breakfast was good and the staff was kind and friendly.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Andreea

2022년 6월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Old property
Old facility, it needs a renovation I've changed also my room because the hot water didn't work.
2022년 5월에 3박 숙박함

8/10 - 좋아요

Tolga

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the worst hotel
This is the worst hotel I've ever stayed in. It couldn't be worse.
2022년 3월에 3박 숙박함
답변 제공: Teodor Dolache 님, 2022년 4월 7일
Dear guest, Thank you for taking the time to leave us this review. Please accept our apologies for not being able to offer you a better experience.With your courtesy, we would like to have a detailed conversation about your stay, in order for us to improve our services. Please feel free to contact us anytime at Marketing@carohotel.ro Wish you a wonderful day!

4/10 - 별로예요

Simona

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel has a great location. It seems there were some renovations done, but the room I had was old and stuffy. The “king” bed were two twin beds stuck together with a mattress topper on. I would suggest to call ahead and request a newly renovated room. I did not use any amenities so I cannot comment on that.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

avraham

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Lea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff from the reception people, starting with Bogdan, and ending with the guys in the restaurant: polite, fast, professional, efficient. We use it every time we are in Bucharest, and in spite of few little issues we are happy every time to be back. Overall great stay - good beds, nice climate equipped rooms, good size bathrooms, clean and airy.
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Roxana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful
I think this is the most beautiful hotel in Bucharest! Very clean, stylish, was one of the best stays in this city.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Ivan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place
Great accommodation, it would be great if they would offer free parking too!
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with good restaurant and health club. Staff friendly and helpful. Good position half way between airport and centre, close to business district.
2021년 10월에 3박 숙박함

4/10 - 별로예요

Leo

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Second and final visit
This review is specifically for the second stay my girlfriend and I had in Bucharest on our trip to Romania which started and ended in Bucharest both at Hotel Caro. Positives: The various parking lots on site had plenty of spots - easily the biggest plus. The AC and Wifi worked well. Negatives: I listed the booking for 2 people but there were only enough towels provided for 1 person so we had to request more (same problem as our first visit). Initially we only got 1 key card as well (same problem again). Considering you need a key card to activate the lights, thermostat, etc. (annoying set up BTW) it was another inconvenience to have to get a 2nd key card. Now for new issues. We didn't get free parking this visit - minor issue but still annoying. The fridge hadn't been cleaned out from the previous guest which grossed both of us out and made us worry what else hadn't been cleaned which would be an issue in normal times let alone during a pandemic. Finally the woman at the front desk was rude to my girlfriend. My girlfriend speaks both Romanian and English while I only speak English. I told the woman at the front desk my girlfriend speaks for both of us but she was dismissive towards her which bothered me. Overall: This experience was noticeably worse than the one we had at the start of our trip which was only mediocre then. This cemented we won't be back the next time we are in Bucharest.
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Leo

좋아요: 객실의 편안함
별로예요: 청결 상태
Mediocre
This review is specifically for the first stay my girlfriend and I had in Bucharest on our trip to Romania which started and ended in Bucharest both at Hotel Caro. Positives: I was able to check in early like requested. The person working the front desk enabled us to get free parking for most of this stay and the various parking lots on site had plenty of spots - easily the biggest plus. The room and bathroom both looked clean. The AC worked well. Negatives: I listed the booking for 2 people but there were only enough towels provided for 1 person so we had to request more. Initially we only got 1 key card as well. Considering you need a key card to activate the lights, thermostat, etc. (annoying set up BTW) it was another inconvenience to have to get a 2nd key card. The restaurant we ate at on site was also the worst meal we had the entire trip. Overall: The experience was ok but for the price I expected something better. Next time we are in Bucharest we'll try a different hotel.
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel Caro
Good service, confort, my room was quiet, but the hotel is pretty old.
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Однозначно рекомендую!
Чудовий готель в усіх аспектах. Твердо тримає свій рівень! Однозначно рекомендую!
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

ADRIAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Welcoming hotel, nice rooms, nice athmosphere...
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not the friendliest or fastest check in. Staff didn't seem to want to help with anything.
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함

8/10 - 좋아요

Jean-Philippe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Not the best stay...
The new renovated part of the hotel is ok, but small things happened that ruined our mood, like doors to the floor not opening when swiping the access card. Our room hasn't been cleaned, the towels haven't been changed. After three days we asked about cleaning. The answer was that cleaning happens only on request (but nobody informed us at check in and there was no information about this in the room). We did not have hot water for 1,5 days and had to take cold showers... not really the comfort expedcted from a 4-star hotel.
2021년 7월에 3박 숙박함