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홀리데이 인 익스프레스 & 스위트 디트로이트 - 파밍턴 힐스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 632개 이용 후기 중 294개" "
평점 8 - 좋아요. 632개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 632개 이용 후기 중 76개" "
평점 4 - 별로예요. 632개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 632개 이용 후기 중 28개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Reeta 님, 2014년 1월 18일
We appreciate you giving us a 5-Star Review and for staying at our hotel. We hope you enjoyed your stay!

10/10 - 훌륭해요

Hani

Great place
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Hani, it's wonderful to know you've had such an amazing time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We strive to provide our guests with outstanding experiences, and we appreciate your positive words. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jeremy, it's fantastic to hear that you've had such an enjoyable experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Thank you for your positive feedback – your support is greatly appreciated. We look forward to welcoming you back for another exceptional stay in the future.

8/10 - 좋아요

E Carmen

단체 여행
별로예요: 편의 시설/서비스
Nothing unique.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
E Carmen, thank you for your feedback. At Holiday Inn Express & Suites Detroit - Farmington Hills, we strive to offer memorable experiences. We'd love to hear more about what we could improve to make your stay even more special in the future.

10/10 - 훌륭해요

Rawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is friendly and helpful. Amenities are great. Amazing hot breakfast.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Rawa, it's heartening to read your positive comments about the service, amenities, and breakfast at Holiday Inn Express & Suites Detroit - Farmington Hills. Our team of professionals always aims to provide thoughtful attention and elevating hospitality. We're especially thrilled that our hot breakfast made a lasting impression. Your kind words are appreciated, and we eagerly look forward to your next visit.

2/10 - 너무 별로예요

Destiny

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front dest was not trying to help me at all
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Destiny, we're truly disappointed to hear about your recent encounter at the front desk. Offering helpful, courteous assistance to our guests is a top priority for our team members. Your feedback has been noted, and will be reviewed to ensure we continually strive to exceed expectations. We hope to host you again in the future for an improved experience.

10/10 - 훌륭해요

Vicki

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was great, breakfast was soooooo good!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Vicki, it's wonderful to hear your positive feedback about your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We are thrilled that you found our hotel to your liking and greatly enjoyed our delicious breakfast. We look forward to welcoming you back soon for another top-notch experience.

10/10 - 훌륭해요

Violet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would stay there again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Violet, it's delightful to know that your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills was pleasing enough to plan a return visit. Your vote of confidence is truly appreciated by our entire team. We're eagerly anticipating your next stay with us.

4/10 - 별로예요

Carter

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
We appreciate the feedback, Carter.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Julie

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Julie, thank you for choosing to stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're pleased to hear that your overall experience was positive based on your rating. We appreciate your feedback and hope to accommodate you again on your next visit.

10/10 - 훌륭해요

Destiny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything but the refrigerator in the room
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Destiny, it's fantastic to hear that you largely enjoyed your time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. It seems there may have been some issues with the mini-fridge. We do strive to keep all amenities in top working condition, so your feedback is of great importance to us. We appreciate you choosing our location and would be thrilled to welcome you back in the future!

10/10 - 훌륭해요

Destiny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Destiny, it's wonderful to hear you had a great experience at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your feedback and hope to welcome you back again soon.

10/10 - 훌륭해요

yousif

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Thank you for the fantastic rating, Yousif!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel! We can't wait to see you again soon.

8/10 - 좋아요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thanks for the 4/5 rating, Julia!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Kristopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Power was out and staff was really nice
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Kristopher, it's fantastic to hear that you had a positive experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're glad you found our team members exceptionally kind, as they are constantly striving to provide top-notch service. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Ebonie

I wish I could give it 3.5 stars. Not bad. Not the best! I checked in around 4 and they had to see if a room was cleaned/available. The rooms need a deep cleaning. My bathtub was dirty. There’s grime around/under the rim of the bathroom sink (which is a horrible type for constant cleaning). Breakfast was good. I wish they served eggs with no cheese and had Almond milk.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Ebonie, it's unfortunate to hear that your experience was not up to par. We apologize for any inconvenience you encountered during check-in and any shortcomings related to the cleanliness of your room's bathroom. We take such feedback very seriously and continuously strive to enhance the cleanliness of our rooms. Your suggestion regarding breakfast alternatives, such as cheese-free eggs and almond milk, has also been noted for future improvements. We hope to have another opportunity to offer you a more satisfying visit in the future.

10/10 - 훌륭해요

Reginald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Reginald, thank you for choosing Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel for your stay. We're delighted to know your experience was exceptional. Kudos to our team for making your stay memorable. We look forward to welcoming you back soon for another outstanding experience.

10/10 - 훌륭해요

Danielle

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am so grateful to the front desk employee who assisted me on Friday morning. Every staff member we encountered was kind and friendly. The breakfast was presented well and with care as was the dining area. The space was clean which is super important to me. I will definitely book this hotel for future visits.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Danielle, it's delightful to hear about your recent stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Your acknowledgment of the welcoming behavior of our front desk team member warms our hearts. We're also pleased to know that you found our dining options enjoyable and our premises spotless. It's always our priority to provide a safe and clean environment for our guests. We eagerly await your future visits.

10/10 - 훌륭해요

Patrick

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Patrick, it's fantastic to hear you had a top-rate experience at Holiday Inn Express & Suites Detroit - Farmington Hills! We truly appreciate you choosing us and hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Dorcas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Dorcas, thank you for choosing to stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your rating and are glad you had a satisfying stay. We hope to see you again soon and strive to ensure your future stay earns the perfect rating!

2/10 - 너무 별로예요

Derrick

가족 여행
별로예요: 숙박 시설 상태 및 시설
100tter across the street
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Derrick, it's unfortunate to hear that your stay did not meet your expectations. It's always our goal to provide a comfortable and satisfying experience for guests. We would appreciate any further feedback you may have to improve our services.

10/10 - 훌륭해요

Alfred

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Alfred, it's wonderful to hear you had an exceptional experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Thank you for choosing to stay with us and for your fantastic rating. We can't wait to welcome you back on your next visit!

10/10 - 훌륭해요

Rawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is super friendly and helpful. The rooms are spacious and clean. Highly recommend this place.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Rawa, thank you for your delightful feedback. At Holiday Inn Express & Suites Detroit - Farmington Hills, we take pride in the amicability and efficiency of our team members and the cleanliness of our rooms. We appreciate your strong recommendation and we look forward to welcoming you back during your next visit to the area.

10/10 - 훌륭해요

Leigha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Leigha, thank you for taking the time to rate your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're thrilled to see you had a remarkable experience with us. We hope to welcome you back again on your next visit to the area.

10/10 - 훌륭해요

Jazilyn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Jazilyn, we are thrilled to hear that you had a wonderful experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your concise yet powerful review, and we hope to welcome you back in the near future.

10/10 - 훌륭해요

Dr.Arash

Excellent
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Dr.Arash, it's wonderful to know you found Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel, to be excellent. We're looking forward to welcoming you back for another exceptional stay.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Dawn, thank you for your top rating! At the Holiday Inn Express & Suites Detroit - Farmington Hills, we strive to deliver an exceptional experience for our guests. Your score tells us that we're succeeding in that effort. We look forward to your return visit soon.

10/10 - 훌륭해요

Haidar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its a great hotel and great staff very clean and quiet, nice breakfast, fast internet, parking was available, there is also a convenient store just at the corner, I will come again
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Haidar, it's wonderful to hear you had an exceptional stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're thrilled you enjoyed our outstanding cleanliness, delightful breakfast, fast internet and available parking. We're also pleased you found convenience in our nearby store. We eagerly anticipate your next visit!

10/10 - 훌륭해요

Dorcas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Teena

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Thomas 님, Libertyville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was clean and room was ready
2023년 11월에 1박 숙박함

4/10 - 별로예요

Patrick

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
rough night!
The room was clean. however the hotel booked some girls hockey team ; and they spent the night wrestling in thier rooms which woke people up frequently. Complaints did not hlep. would not stay at another holiday inn
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Terrance R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kelli

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean, staff were very friendly.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Real Boy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Weekend getaway
Hotel was clean and quiet at night. Large room and bathroom. Service was great and breakfast was not bad.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Melba

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

HIROAKI

2023년 9월에 4박 숙박함

2/10 - 너무 별로예요

Lisa

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The worst service ever received
Never will I book a business colleague here! Checked in and received a handicap accessible room. Did not require that so asked for a regular room with a tub. Hotel refuses to move rooms citing they were sold out the following day not the day we checked in. Told me if you book on 3rd party sites you get the cheapest leftover room. Left message for the manager and no call back. Very embarrassing to host my out of town colleague at this hotel.
2023년 9월에 4박 숙박함
답변 제공: Reeta P. 님, 2023년 10월 2일
Hello Ms. Lisa, Thank you for submitting a review for our hotel, and for all your feedback. We at the hotel take pride in our customer service, and our team. We try our best to ensure that all of your booking needs are met. Unfortunately, when you booked your reservation, you selected an accessible king bed room type, and you were honored that room type. We will not know whether you need this room type or not. It was brought to our attention, after checking in to the room by your colleague to change the room type. We have been sold out from Thursday- Sunday, due to a Hockey and volleyball tournaments that were booked since June of 2023. On Saturday, 09/30/2023, Front desk supervisor explained everything and made it clear how we got the booking, and I (General Manager, Reeta P.) called and spoke with you few minutes prior to you posting your feedback and provided you via email with your itinerary from Expedia showing the room type you selected at the time of booking. If another type was available at the time it was brought to our attention, we would be more than happy to assist you and your guest to change your room type. We apologize for any inconvenience this may have caused and we hope that we can meet your expectations, the next time you stay with us. Please do not hesitate to reach out to me for any questions and concerns. Sincerely Yours, Reeta P. General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Ismo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mary 님, Lancaster

2023년 9월에 2박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was typical for Holiday Inn Express. Highlight was that food at breakfast was very good. Only complaints were that carpet in room was still wet from recent cleaning, and wall mounted thermostat for HVAC was broken.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was near many restaurants and easy access to the interstate. Our room on the second floor was clean but the noise coming from the 3rd floor was very disruptive and we had a very bad night trying to sleep. We shared our concerns with management and it stopped for a short time and then carried on through to the early morning. It just seemed like very poor sound barrier between floors.
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

ALAA

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Brian 님, Tucker

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean. Safe area. Easy check and check out
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John 님, Wheeling

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was the best ever. the young man at checkin went out of his way to make us happy
2023년 8월에 2박 숙박함