로비 좌석 공간

퀄리티 인 더블린 I-81 여행 후기

2.5 out of 5
퀄리티 인 더블린 I-81
4424 Cleburne Blvd, Dublin, VA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 313개 이용 후기 중 120개" "
평점 8 - 좋아요. 313개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 313개 이용 후기 중 44개" "
평점 4 - 별로예요. 313개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 313개 이용 후기 중 27개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bonito
2024년 4월에 1박 숙박함

8/10 - 좋아요

Carole

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si je reprends le même chemin pour la Floride je vais y retourner
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Carole,Nous sommes ravis d'apprendre que vous envisagez de séjourner à nouveau avec nous lors de votre prochain voyage en Floride. N'hésitez pas à nous contacter si vous avez des questions ou si vous avez besoin d'informations supplémentaires.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Michael,We are delighted to hear that you found our hotel nice and quiet. Your comfort is important to us. We hope you had a pleasant stay and look forward to welcoming you back soon!

10/10 - 훌륭해요

Hal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast is always good. Have stayed there probably a dozen times. Staff is friendly. Sometimes the sign by the road is not on, making it a little hard to find the entrance road. .
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Hal,We are thrilled to hear that you enjoyed our breakfast during your numerous stays with us. We appreciate your feedback about the sign by the road and will ensure our team is made aware of this for improvement purposes. Should you have any further comments or concerns, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Karla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean and very well taken care of. Gentleman at the desk was extremely nice and helpful. Price for room is great.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Karla,We are delighted to hear about your positive experience at our property. Our team takes pride in maintaining high cleanliness standards and providing excellent customer service. We strive to offer competitive prices to our guests. Your kind words will be shared with our staff. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Paul

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Paul,We appreciate you choosing our hotel for your stay and we're delighted to hear that you had a wonderful experience with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another great stay!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
When we walked in, the receptionist was extremely friendly. The check in process was quick. The room was very clean, and comfortable. It was a great experience and definitely a place we’ll stay again
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello George,Thank you for your positive feedback! We're delighted to hear that you had a pleasant check-in experience and found your room to be clean and comfortable. We appreciate your kind words and look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT CHILD FRIENDLY! I paid for a non smoking room but the entire hallway smelt like smoke, both cigarettes and cannabis. I walked the hallway and every room was labeled nonsmoking. I complained to hotel staff and they seemed complacent and said they couldn’t enforce nonsmoking.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello William, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We understand the importance of a smoke-free environment, and we will address this issue with our team to ensure better enforcement of our non-smoking policy. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Deanna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Deanna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 - 괜찮아요

Raghavendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Raghavendra, We appreciate you taking the time to share your rating with us. If there is any specific feedback you would like to provide about your stay, please feel free to reach out to us directly. Your input is valuable as we continuously strive to improve our services and amenities. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A very good experience.
A nice clean and friendly place to spend the night.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Patricia,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you found our hotel to be clean and our staff friendly. Our team takes great pride in providing excellent service to our guests. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Deanna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Jennifer,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We appreciate your support and look forward to welcoming you back in the future.

8/10 - 좋아요

Mohammed

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Mohammed, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Alison

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice and front desk lady was lovely. Only complaint was, as others have mentioned, the overwhelming smell of stale cigarettes and weed in the hallway. It punches you in the face as you walk in, and permeates into the room. It is still in my nostrils six hours after leaving. Luckily, the lobby and breakfast area were not affected, and we enjoyed our coffee, eggs and waffles.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Alison,Thank you for your feedback on your recent stay with us. We're glad to hear that you found the room comfortable and our front desk staff friendly. We apologize for any inconvenience caused by the odor in the hallway. We appreciate your understanding that we are unable to guarantee scent-free hallways. Nonetheless, we're pleased that the lobby and breakfast area met your expectations, and we hope you enjoyed your overall stay.

8/10 - 좋아요

Angela

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Angela,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are glad to hear that your experience was enjoyable. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Earl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Earl,Thank you for your glowing rating! We truly appreciate your generous feedback and are thrilled to hear that we exceeded your expectations. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back again soon for another outstanding stay.

4/10 - 별로예요

Jeremy

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is like staying in a cheap motel, and you can hear everything that happens in the 4 or 5 other closest rooms to your own. The decor is ugly, and the whole hallway smells overwhelmingly of stale cigarette smoke, despite saying "no smoking" everywhere.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Jeremy, We apologize for any inconvenience you experienced during your recent stay. We strive to provide a comfortable and pleasant experience for all our guests. We take your feedback seriously and will address the issues you mentioned with our team. Thank you for bringing these matters to our attention.

8/10 - 좋아요

Thomas G

2023년 10월에 1박 숙박함
답변 제공: Geraldine 님, 2023년 11월 22일
Thank you for staying with us. We hope to see you again the next time your in the area.

10/10 - 훌륭해요

Debra

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Debra,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great stay at our hotel. It's always our goal to provide excellent service and make our guests feel comfortable. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Priscilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
..recently updated..very reasonable price
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Priscilla,We're glad to hear that you found our hotel recently updated! Thank you for your kind comment about our reasonable prices. We hope to welcome you back soon!

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and room were very clean, and the bed was very comfortable. The only issue was the bathroom sink had terrible water pressure and a very slow drain. This hotel is overall a good value.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Steven, Thank you for your feedback! We appreciate your positive comments about the cleanliness and comfort of our property and rooms. We apologize for the inconvenience with the bathroom sink and will promptly address the water pressure and drain issue. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

David Oram

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello David Oram,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

10/10 - 훌륭해요

Roxanne

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Roxanne,Thank you for your 5-star review! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and are delighted that we exceeded your expectations. We look forward to welcoming you back in the future for another outstanding stay.

6/10 - 괜찮아요

Antoinette 님, Pittsburgh

좋아요: 숙박 시설 상태 및 시설
As a woman traveling alone I didn't like having a room that required me to park out back and schlep my luggage down the sidewalk, unlock an exterior, and lug it up the stairs. Single women should be assigned to rooms safely accessible from the lobby. Also, when I made my reservation I reuested a king size bed and was given a room with two queen beds. I didn't bother to request a move because I was only staying one night, but why was I allowed to choose my room if nobody was going to pay attention to my request?
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Antoinette ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Susan

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Susan,Thank you for taking the time to leave your feedback. We apologize for any issues you may have experienced during your stay. We truly value guest satisfaction and will share your comments with our team for improvement purposes. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 - 훌륭해요

Scheree

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Scheree,Thank you for the perfect rating! We strive to provide excellent service and are thrilled that we met your expectations. We hope to welcome you back soon!

8/10 - 좋아요

Susan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Super friendly staff! Very accommodating! Bed was super comfortable- room was dated and bath tub was needing some talc. Overall not a bad place- the free breakfast was a great bonus! Was not a bad drive to Virginia Tech- super conveniently located off of I-81-
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hi Susan,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

2/10 - 너무 별로예요

Jacob

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad place
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Jacob, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super friendly and helpful
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Stephanie,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. I hope you will return to enjoy a memorable and exceptional experience.

8/10 - 좋아요

Mona

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Mona,Thank you for sharing your positive review! We are thrilled to hear that you had a great experience during your stay at our hotel. We appreciate your feedback and hope to welcome you back soon!

8/10 - 좋아요

Sajan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
Overall it was a comfortable stay.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hi Sajan,To be awarded a high score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 - 괜찮아요

Rania

연인과의 여행
좋아요: 편의 시설/서비스
Issue with check-in when booking thru Expedia according to them. Not sure why the hotel didn’t have my reservations but I believe the hotel never confirmed reservations on email with Expedia. They claimed to been having a glitch for months now. The dates didn’t align as I had booked it a month ago, and the glitch was as from 2-3 months ago, regardless it was corrected but after 30-45 min check in length and 2 days after my 3 day reservation, hotel was telling me I had to pay the third day again or leave. Expedia corrected it yet again after about 1 hour of time, and stress. They made it sound like I had to pay or my stuff will be removed from the room (as I was 30 mins away at my daughters college). The caller from the hotel was not polite. It upset me but I got over it. The hotel was overall nice and clean and good on value.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Rania ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Patrice

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Patrice ,Hello Patrice, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Kathleen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom was not cleaned at all, the sink was dirty from toothpaste and hair was in the bath/shower. The beds looked as if someone had sat on them and I’m not certain the sheets were cleaned.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Kathleen ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Thomas G

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good place to sleep and have a quick breakfast.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hi Thomas G,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 - 별로예요

Michael 님, Loveland

별로예요: 청결 상태, 편의 시설/서비스
Checked in after 12:00am (late checkin) and after turning back a bed cover, discoverer bed had dirty sheets with stains, dog hair and a lose pillowcase rolled up in the middle of bed. Shared with front desk but they said they could not help as had reserved the room through a third party (Expedia). Very disappointing.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Michael ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

6/10 - 괜찮아요

Ellen

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Ellen,Thank you for your feedback. We appreciate your rating and would like to know how we can improve your experience next time.

4/10 - 별로예요

Tonya

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Front staff and foyer were great and clean. Huge contrast to the halls and room! The hallways were damp and smelled of mildew and smoke. The room was dingy and bathroom a bit grimy. Random mystery stains and dirt in dresser and on walls. Even with the ac running, the humidity made everything damp.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Tonya, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 - 괜찮아요

Glenn

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Glenn,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Roberta

별로예요: 청결 상태, 숙박 시설 상태 및 시설
In a word, a dump. In their defense, they seem to be short staffed as demonstrated by everyone seeming to do two or three jobs. (Ex: the desk clerk was mopping and doing laundry in her spare time). There is too much that was unacceptable to mention, mainly in the areas of cleanliness and facility maintenance.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Roberta,Thank you for your review and comments regarding our clerk and your insights regarding our facility. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

Wilson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solid choice and value to overnight. Could use a couple of signs in adjacent parking lot that you have to wander through to find main entrance.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Wilson,Thank you for sharing your experience. We truly appreciate the insight regarding our parking and value. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

Thomas G

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to sleep. The hostess was very accommodating with all of my request.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hi Thomas G,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It’s an older hotel, but the staff is very kind and accommodating.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Guest, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 - 너무 별로예요

LISA

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Room was filthy. There was feces on the bathroom floor. It didn't look like the floor had been cleaned in days. Mold in the closet. Then they wouldn't refund my money. I was there 10 minutes, Will never stay at a Quality Inn
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello LISA,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스
Quick stay
My spouse and I arrived on Saturday 8/19 and stayed for one night. The front desk clerk was friendly and easy to deal with. However, it was after 3 attempts that we were able to get a room that we considered to be safe for our stay. The first room located on the bottom floor was clean and smelled fresh but upon approaching the window to close the curtains for the evening we noticed that the window was partially opened. After several attempts to try and shut the window and lock it to no avail we returned to the front desk and requested another room. We were given another room on the same floor and once again the same problem existed there as well. On the 3rd attempt they were out of first floor level rooms and so we had to accept a room on the 2nd floor. This hotel does not have an elevator, for which the associate apologized for, which is not a problem if you are physically able to traverse the stairs comfortably. But for us it was a challenge but we made it work. The room we ended up with was ok but dated. The bathroom sink offered very little water pressure. The king size bed kind of tilted when you tried to get in. The TV location could be adjusted to a higher place to make viewing more pleasurable and there are no USB ports for charging your devices unless you bring a block with you. Plus there is a chance that you could be awoken in the middle of the night by the Firehouse siren like we were.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello William, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Karla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lady at front desk is fast and friendly. Room is spacious and clean.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 22일
Hi Karla,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again

10/10 - 훌륭해요

Grahame

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fine
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 22일
Hi Grahame,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We weee able to rest peacefully!! Good place.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Emma,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hello Richard,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.