외관

더 밀우드 - 어 부티크 호텔 여행 후기

3 out of 5
더 밀우드 - 어 부티크 호텔
1375 El Camino Real, Millbrae, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1009개 이용 후기 중 569개" "
평점 8 - 좋아요. 1009개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 75개" "
평점 4 - 별로예요. 1009개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 29개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 20일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

DONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This Hotel was very clean and comfortable
It was very clean, and feel comfortable. I recommend this hotel.
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 10일
Dear guest, Thank you for the positive rating. We are glad that you found our accommodation clean and comfortable, and we hope everything was in order and you had easy access to your essentials. We appreciate you recommending The Millwood to prospective guests, and we look forward to having you back many more times in the future.Kind Regards,Vijay Patel General Manager

6/10 - 괜찮아요

HYUNCHUL

출장 여행
물도 유료라 조금 심망.
2022년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 7월 27일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

6/10 - 괜찮아요

Se

2022년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 4월 26일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again. Best Regards, Customer Care Team

8/10 - 좋아요

Jang Mok

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Near the airport, and nice bus service to airport
2019년 8월에 1박 숙박함

8/10 - 좋아요

Donghyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: General Manager 님, 2019년 10월 9일
Thank you for taking the time to review your recent stay with us, and for awarding us such a fantastic rating. We are pleased that your stay with us was so successful and we hope to have the pleasure of welcoming you back again very soon. Kind Regards, Vijay Patel General Manager

6/10 - 괜찮아요

Gon Woo

좋아요: 청결 상태
2019년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 16일
Dear Gon Woo, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 2일
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 2일
Dear guest, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식 구성이 좋네요.
체크인할 때 좀 깐깐하게 굴고, 방도 평범한 미국식 모텔이라 그냥 그렇다고 생각했는데 다음날 아침 조식 셋팅된 거 보고 마음이 싹 풀렸습니다. 사람 마음 여는데 음식만한 게 없다는 생각을 다시 한 번 하게 됐네요.
2019년 6월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 7월 8일
We appreciate you staying with us recently, and taking the time to leave your review. It sounds as if our hotel was ideal for your needs, and we hope to welcome you back again should you visit this area again. Kind Regards, Vijay Patel General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
혼자 3박을 묵었는데 무섭지 않고 좋았습니다. 조식이 제공되어서 아침을 든든히 먹을 수 있어서 좋았어요.(특히 와플) 방이 엄청 넓진 않고 수영장이나 그런 부대시설이 없긴 하지만 포근하게 있다가 가기 좋았습니다. 공항 근처라서 더 좋았고 근처에 safeway, walgreens, trader joe's 뭐 다 있어요. 추천합니다
2019년 6월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 3일
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

10/10 - 훌륭해요

Jangwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 3일
Dear Jangwoo, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시트가 안 갈아져 있고 옆방등 주변 소리가 다 들림
2019년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 3일
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

10/10 - 훌륭해요

Pornnapha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 28일
Dear guest, Thank you for your recent stay at The Millwood and for sharing your thoughts about your experience through a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Ashley

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beautiful glass walls were very unique. I always love coming here because they’re always super clean with simple rooms. Perfect value for the cost.
2024년 3월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 25일
Dear Ashley, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you appreciated the beautiful glass walls and the high cleanliness standards of our rooms, and it's gratifying to know that our accommodation offered you perfect value for money - many thanks for supporting our product! Your continued patronage is greatly valued, and we remain dedicated to providing exceptional products/services to make every interaction with us pleasant and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Maria

연인과의 여행, 출장 여행
The hotel it's cozy, clean, and it's quite as well!
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 23일
Dear Maria, Thanks so much for awarding us a perfect score! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and calming stay experience. We hope your stay was enjoyable and you had a great night's sleep at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for making The Millwood your preferred choice in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 23일
Thank you for reviewing your recent stay at The Millwood and giving us a positive review, Michael! We appreciate you sharing your 5-star experience with us and the community and are thrilled you had a great stay with us. It was a pleasure to host you, and we hope to have you back soon for another enjoyable experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding Service and stay
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 13일
Many thanks for the 5 out of 5 rating, David! It is a pleasure to read about your recent experience at The Millwood, and we are thrilled that you had an outstanding stay at our hotel. As we hold ourselves to exemplary service standards, it's most rewarding to hear that you received exceptional service from our team. Your feedback inspires us to keep pushing forward and continue striving for excellence in all that we do. We look forward to having you back with us soon for another memorable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

You Mi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean great hotel. Will be back to stay again!
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear guest, Thank you for sharing your rating of our hotel in Millbrae. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you had a great impression of The Millwood and found our facility clean and the staff friendly. Your kind words are humbling, and we appreciate your gracious comments greatly. It brings us great joy to know that you intend to stay with us again, and we can't wait to have you back soon so we can share another 5-star experience with you. Thank you for your business and your support. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Rudy

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean environment
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 8일
Dear Rudy, Many thanks for rating your recent stay at The Millwood with five stars. Providing our guests with clean and comfortable accommodations is our top priority, and we are happy to hear you noticed and appreciated the clean environment of our hotel - thank you for acknowledging our cleanliness standards! We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Anna 님, shibuyaku

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 4일
Thank you for the 5 out of 5 rating, Anna - it's much appreciated! It was our pleasure to host you, and we are so pleased you had a positive experience at The Millwood. We hope everything was in order and you had easy access to your essentials. We eagerly await your next visit and look forward to sharing another memorable experience with you upon your return. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Flordeliza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 29일
Dear Flordeliza, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We are pleased to learn you had a positive overall experience at our hotel, as reflected in your 4/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving for excellence, and your insights are helpful. Should you have any suggestions or feedback, please feel free to share. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenience to mills hospital
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Dear David, Thank you for choosing The Millwood for your stay in Millbrae. It was a pleasure to host you, and we are pleased to know our location was convenient for you. We also hope your stay was comfortable and you enjoyed the restful boutique experience we aim to provide our guests. Thank you for staying with us on this journey. We eagerly anticipate your return for another 5-star experience. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff, clean room
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Dear Mary, We appreciate your choice to stay at The Millwood and are grateful for the perfect 5/5 rating. As we are committed to high customer service and cleanliness standards, we are thrilled to hear that you found our staff helpful and the room clean. It was a pleasure to host you, and we look forward to seeing you again soon for another positive experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Steve

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Steve, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Caroline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in process was very quick and easy. The room was very clean. Definitely a place I'll stay in again the next time I have an overnight layover.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 16일
Dear Caroline, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. As we always strive to exceed our guests' expectations of comfort, cleanliness, and convenience, it's gratifying to know that you appreciated the cleanliness of your room and that you had a quick and easy check-in experience. Hearing that we remain your accommodation of choice here for any upcoming overnight layover truly makes us happy, and we look forward to welcoming you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

6/10 - 괜찮아요

Rita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room itself was very clean with a very nice bathroom. But it is really just a converted motel with rooms around a large parking lot and the dining options are extremely limited, mainly frozen burritos or cuppa soup, which can be heated in the microwave and there were only a couple of restaurants which are a relatively long walk away in what appears to be a light industrial area. One problem with my room was the coffee maker, a real necessity in the morning, did not work, and it took two staff on two separate occasions to come in and try and fix it, and once “fixed “overflowed. The staff was nice enough to bring me a cup of coffee. On the positive side, the staff were all very nice and made sure the taxi I requested was there on time. There is also a nice breakfast that starts at 6:30 but you better be there really early it goes pretty fast.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 8일
Dear Rita, Thank you for staying with us on this journey and for taking the time to share your recent experience at our hotel. We are glad to hear you liked the bathroom and appreciated the cleanliness of the room, and it's nice to know that our staff left a positive impression on you with their excellence in customer service. At The Millwood, we want all aspects of your stay to be exceptional, so we are somewhat disappointed that certain elements of your visit failed to exceed your expectations. We regret the inconvenience caused due to the issue you experienced with the coffee maker in your room. We can assure you that the coffee maker has now been fixed and thoroughly checked by our maintenance team. We do appreciate that you have acknowledged the service provided by our staff in relation to your concern, and we hope you enjoyed the cup of coffee. Regarding the dining options, we value your feedback and will keep your comments in mind as we are constantly working on improving our product/service for the betterment of the guest experience. As for the location, our guests usually love our convenient location as it offers easy access to the 101 Bayshore Freeway, Interstate 280, BART (Bay Area Rapid Transit), and Caltrain for time-saving commuting to San Francisco or Silicon Valley and is close to the airport, too. Furthermore, our hotel is ideally situated in a walkable city with restaurants, fast food, shopping, and golf courses. It's unfortunate that our great location did not particularly appeal to you. Thank you for considering our accommodation for your stay in Millbrae and for taking the time to post your review. We appreciate both and hope to have another opportunity to host you more successfully in the future. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Anne Alwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Dear Anne, thank you for the 5 out of 5 rating - it's much appreciated! It's great to know that you had a positive experience at The Millwood, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super cute spot. Slept well, ate good and staff was friendly :)
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
We are delighted to read your 5-star review, Karina - thank you! It's great to hear that you loved our accommodation and found the staff friendly, and we are pleased to know that you had a restful night at our hotel. We also hope you enjoyed our food offerings. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you at The Millwood. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Koral

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 1일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staying at the Millwood was great. I was easy to check-in and the rooms were to be expected. It is super convenient to get to SFO airport and only took me 5 minutes in the morning which is the biggest plus.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear Alan, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are so glad to hear that the rooms lived up to your expectations, and it's great to know that our location was convenient for your travel to the airport. We are also happy to read that you had an easy check-in experience and that you had a great stay with us - this is exactly the kind of feedback we strive to receive from our guests! It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Enjoy your travels, and thank you for choosing us!Kind Regards,Vijay Patel General Manager

6/10 - 괜찮아요

elizabeth

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Myra

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very attractive, clean, comfortable
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Myra, We appreciate that you have taken the time to let us know how you perceived The Millwood, and we are thrilled to read about your impression of our hotel - thank you for your kind words and support! We are glad that you enjoyed our clean and comfortable accommodations, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Harish

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
A modest stay that works on a budget. Great food served at the breakfast.
2024년 1월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Dear Harish, Thank you for choosing The Millwood for your stay in Millbrae. We appreciate you taking the time to review us and are pleased to learn you had a positive overall experience at our hotel. We are glad our accommodation fits your budget, and it's great to know that you enjoyed our breakfast offering. We also hope everything was in order and you had a pleasant and comfortable stay with us. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Rachelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very sweet motel / inn that I’ve stayed several times now. The staff are so nice and the rooms are immaculate. They’ve tried to think of every comfort. Special regards to RJ at the front desk who helped when I was sick this time.
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Many thanks for the wonderful review, Rachelle! It is always a pleasure to receive positive feedback from our valued guests, and we are truly grateful for your kind words and 5-star rating - thank you! At The Millwood, it is our mission to provide superior customer service and make every possible effort to ensure our guests' comfort and satisfaction, so it always feels great when our efforts are appreciated. We are glad that you found the rooms immaculate, and it's great to know that our staff left a positive impression on you. We are also pleased to hear that our front desk personnel provided you with excellent service during your stay. We'll make sure we pass your kind words along to RJ, who we know will be delighted to read your comment. Thank you for your continued patronage. Your support is invaluable to us, and we remain committed to continue working hard to make every interaction with us exceptional and memorable. On behalf of our entire team, we wish you good health and safe travels. Hope to see you again soon!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Thank you for the 5 out of 5 rating, Vanessa! It's great to be at the receiving end of such a wonderful rating, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we look forward to having you back at The Millwood many more times in the future. Enjoy your travels & Happy New Year! Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

John

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Many thanks for the 5 out of 5 rating, John - it's greatly appreciated! We are so glad you had a positive experience at The Millwood, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & Happy New Year! Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Jay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Dear Jay, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We appreciate your honest review and are pleased to hear that you had a positive overall experience at our hotel. Your complete satisfaction is our ultimate goal, so if there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Have a safe trip, and thanks again for choosing us!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Dear Jay, Thank you for choosing The Millwood for your stay in Millbrae and leaving us a positive rating. We really appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our ultimate goal, so if there's anything specific you'd like to see more of, please don't hesitate to let us know. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Cameron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Cameron, Thank you for choosing to stay at The Millwood and leaving us a positive rating. We really appreciate your business and your review. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Jean-Michel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien
2 sejours dans ce motel proche de l'aeroport, en 2019 et en 2023.... Chambre calme et confortable et excellent petit dejeuner
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Jean-Michel, It is great to receive feedback from you regarding your recent stay at The Millwood, and we are pleased to hear that you had a positive overall impression of our accommodations. We are glad that you enjoyed our breakfast offering and the quiet, comfortable room, and we hope everything was in order and you had easy access to your essentials. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We appreciate your continued patronage and hope to have the pleasure of serving you again in the future. Have a safe trip, and see you again very soon!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Timothy J

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 8일
Dear Timothy, Thank you for the positive rating. We really appreciate it. We hope your stay at The Millwood was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Our guests' complete satisfaction is our top priority, and your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Kind Regards,Vijay Patel General Manager

2/10 - 너무 별로예요

xiaodi

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 20일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charming , comfortable , and convenient Great area with everything & anything you need.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Kristine, We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are pleased to hear that you found The Millwood charming, comfortable, and convenient - thank you very much! We are glad you loved the hotel's location, and we hope your stay was relaxing and you had easy access to everything you needed. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our services. We look forward to the opportunity to welcome you back in the future and ensure that your next stay with us is a 5-star experience. Have a safe trip!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think I will stay there again in future.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Sarah, Thank you for staying at The Millwood and leaving us a 5-star review. We really appreciate it. We hope everything was in order and you had easy access to your essentials. We are happy to hear that you'd consider staying with us again, and we can't wait to exceed your expectations every time you choose us. Safe travels, and see you again very soon!Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dry clean, safe and quiet. Modern building and room. Great price and breakfast was enjoyable. Will use again for sure
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 28일
Martin, we are delighted to read your 5-star review - thank you so much for the kind words! We are glad you enjoyed our breakfast offering and clean, quiet, safe, and modern accommodations, and it's nice to read that our price suited you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at The Millwood many more times in the future. Do travel safely, and see you again very soon!Kind Regards,Vijay Patel General Manager

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young staff at the reception desk were lovely and helpful.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 27일
Dear Denise, Thank you for choosing to stay at The Millwood and taking the time to share your feedback with us. We are overjoyed to read your comment about our helpful reception staff, and we will be sure to pass your kind words along to our front desk personnel, who we know will be delighted to read your comment. We also hope your stay was comfortable and you had easy access to everything you needed. If there’s anything specific you’d like to see more of, please don’t hesitate to let us know. We look forward to having you back soon for another pleasant stay during your next trip to the area. Thank you for the positive rating. Your feedback is greatly appreciated.Kind Regards,Vijay Patel General Manager

10/10 - 훌륭해요

Laurie Ann

2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Dear Laurie, Thank you for the 5-star review - it's much appreciated! We hope your stay was comfortable and you enjoyed your time at The Millwood. We are glad to have met your expectations on this visit, and we can't wait to welcome you back for another memorable experience. Have a safe trip, and thanks again for choosing us!Kind Regards,Vijay Patel General Manager