로비

스프링힐 스위트 바이 메리어트 올랜도 에어포트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 598개" "
평점 8 - 좋아요. 1003개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 64개" "
평점 4 - 별로예요. 1003개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 29개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Caleb

가족 여행
좋아요: 편의 시설/서비스
Breakfast was great. Room was clean. Loved the kitchen!
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Dennis 님, Edmonton

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Echoing sentiments shared by other reviewers, the hotel could benefit from some updates. Nevertheless, it remains a pleasant accommodation overall. The staff is notably friendly, and the breakfast options are satisfactory. Just be mindful that parking on the property is not complimentary and is priced at $15 per day.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Dennis, Thank you for being our guest and for taking the time to review your stay with us. We are pleased to know that your overall experience was satisfying and that you loved our comfortable accommodations. We are also delighted that you enjoyed our delicious breakfast as well as the excellent service provided by our associates. However, we are sorry for any inconvenience you had and that you felt our property needed updating. We will share your comments with the appropriate individuals for our future plans. We appreciate your patience and hope you will revisit us again soon. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable room. One small bit of advice - cleaning products leave a very strong smell in the room. For people like myself who have fragrance allergies it was a little uncomfortable.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly polite about my late check in after my flights were delayed. Thank you for an excellent and easy stay!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Sheryl, Thank you for taking the time to review your stay at SpringHill Suites Orlando Airport. We are pleased to know that we exceeded all of your expectations and that you loved our excellent service. We strive to provide exceptional hospitality to every guests; therefore, we are delighted to read your generous comments. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Oksana Dolfi General Manager

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Melissa, We are happy you chose SpringHill Suites Orlando Airport for your recent visit to Orlando. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Sherri, Thank you for taking time out of your busy schedule to post comments regarding your experience at SpringHill Suites Orlando Airport. We are so pleased you enjoyed our hotel and our wonderful service. We appreciate having you as our guest, and we look forward to welcoming you back on your next trip to Orlando.Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Judith 님, Bridgewater

좋아요: 청결 상태, 직원 및 서비스
Jean was great and very helpful!!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mohammad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is good
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Mohammad, Thank you for choosing SpringHill Suites Orlando Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 편의 시설/서비스
Galinda was outstanding! We've been away 2.5 weeks, multiple hotels/airbnb’s. Galinda made our final night and day SO much easier! Late checkout, stowed bags. Wonderful attention to detail and cared about guests!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Kelly, Thank you for choosing SpringHill Suites Orlando Airport and for your kind comments. We could not be more delighted to read about the special attention you received from Galinda. We are fortunate to have her as a member of our team, and it comes as no surprise to see the dedicated service she demonstrated to you during your stay. She will be very happy to know you mentioned her in the review. It was a pleasure hosting you, and we hope to be your hotel of choice whenever your travels bring you this way. Sincerely, Oksana Dolfi,General Manager

8/10 - 좋아요

Paul

The hotel is very clean but very dated in the rooms.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Paul, Thank you for making SpringHill Suites Orlando Airport a part of your trip to our city. A clean and welcoming environment is essential for a great guest experience, and we are glad you had a comfortable visit with us. We are pleased you liked our location, but we are sorry you felt our accommodations left much to be desired. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Oksana Dolfi,General Manager

10/10 - 훌륭해요

James

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear James, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Orlando Airport; we hope to see you again soon. Sincerely,Oksana Dolfi,General Manager

10/10 - 훌륭해요

Sonja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We experienced both great and not so great customer service from the front desk. Check in was hectic and the clerk did not understand wanting to split the bill for the room between our party. But then we experienced some of the Best service ever from,Nuj, she was so friendly and professional even with the phones ringing. Took time to notice that our check out time was before the breakfast service and offered to have a breakfast bag ready for our shuttle to the airport at 4 am the next day. What a wonderful surprise! .
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Sonja, Thank you for the generous review. Your perfect rating brought a smile to all of our faces. We are delighted Nuj was able to make up for the issue you had experienced upon check-in and that her dedicated and exemplary service made for a great stay. We appreciate your recognition and look forward to welcoming you again. Sincerely,Oksana Dolfi,General Manager

6/10 - 괜찮아요

Theresa

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is older and could use an update. I hated the carpet in the hallways. With rolling luggage it is difficult to maneuver. The room was clean and the staff very helpful.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Theresa, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry our hotel fell short of your expectations. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Oksana Dolfi,General Manager

10/10 - 훌륭해요

Ligita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were greeted by a very friendly young lady to made our check in very fast and easy. We arrived quite late and were very tired. The room was nice with very co.forta le beds.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Ligita, Thank you for providing us with your gracious feedback. We are thrilled that you received thoughtful and and excellent service upon arrival from one of our front desk associate and that you enjoyed the comfort of your well-appointed room. We appreciate you being a guest at SpringHill Suites Orlando Airport and look forward to welcoming you again. Sincerely,Oksana Dolfi,General Manager

10/10 - 훌륭해요

Akinbowale

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
답변 제공: General Manager 님, 2024년 4월 4일
Dear Akinbowale, Knowing you enjoyed every aspect of your stay at SpringHill Suites Orlando Airport is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back the area.                                Sincerely,Oksana Dolfi,General Manager

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got off the cruise ship at 8:30 in the morning and we’re at the hotel by about 9:15 AM but obviously could not check in until 3 PM. We were greeted and invited to have breakfast, use the pool and our room was actually ready by 10 AM! The girl at the front desk was in training and was exceptional
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Heather, We are glad you decided to stay at SpringHill Suites Orlando Airport recently after your cruise. We welcome many cruise passengers like yourself, so we want to make sure that their stay is relaxing and comfortable, so we were delighted we could to read that you thoroughly enjoyed your experience with us. We hope to host you again on your next cruise vacation.                                                        Sincerely,Oksana Dolfi,General Manager

8/10 - 좋아요

ERIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Eric, Thank you for choosing SpringHill Suites Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Springhill Suites was welcoming when our flight was canceled for 2 days. The facility is clean and the staff are friendly. The pool was a bonus for our daughter.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Jennifer, Thank you for taking the time to let us know how much you enjoyed SpringHill Suites Orlando Airport. We were glad to read that we took good care of you and your family. Our entire team works hard to provide impeccable accommodations and outstanding service for our guests, so we appreciate your kind words recognizing their efforts. It was also a pleasure learning our excellent amenities enhanced your stay. We look forward to welcoming you and your family again on your next visit to Orlando. Sincerely, Oksana Dolfi,General Manager

4/10 - 별로예요

Jennifer

가족 여행
We stayed in this hotel simply for our last night before flying home and we wanted to be near the airport. Our night of sleep was absolutely terrible. The beds are hard and the pillows are flat as a pancake. Really disappointed with the uncomfortable sleeping situation. There are tons of hotels in this same area. Stay somewhere else.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Jennifer, Thank you for choosing our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep; therefore, we apologize that you found your mattress to be uncomfortable. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your visit as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will change your mind and give us another opportunity to provide you with the exceptional experience you deserve.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport. It had good dining nearby.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear David, Thank you for taking time out of your schedule to post this wonderful review about SpringHill Suites Orlando Airport. It is great to read how much you appreciated our convenient proximity to several restaurants and the airport. We enjoyed accommodating you, and we hope you will stay with us again next time.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Lisa

가족 여행
I wanted to give a special thanks for allowing my family to check in early when we arrived from our cruise ship. It was extremely appreciated and excellent customer service!!!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Lisa, Thank you for taking the time to let us know about your stay at SpringHill Suites Orlando Airport. We are glad that your visit with us was a great ending point for your travels and that we could make your entire family happy with the services we provide. We hope you had a lovely time on the cruise and would love to welcome you again for your next cruise. Sincerely, Oksana Dolfi, General Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Matthew, Thank you for taking time out of your busy schedule to post your excellent rating regarding your experience at SpringHill Suites Orlando Airport. We are so pleased you enjoyed our hotel and our wonderful service. We appreciate having you as our guest, and we look forward to welcoming you back on your next trip to Orlando.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Judie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is good, just keep in mind that parking is not free here.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Judie, Thank you for taking time out of your busy schedule to post comments regarding your experience at SpringHill Suites Orlando Airport. We are so pleased you enjoyed our hotel and our wonderful service. We appreciate having you as our guest, and we look forward to welcoming you back on your next trip to Orlando.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with large rooms and great breakfast - location is across from large shopping center and close by playground for kids
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Brad, We are pleased you had an excellent stay at SpringHill Suites Orlando Airport. We appreciate you letting fellow travelers know how much you enjoyed your time here. Thank you for mentioning our fresh, comfortable, and clean accommodations and that our location worked out very well for what you wanted to do during your visit. It was a pleasure having you as our guest, and we hope to see you again very soon.Sincerely,Oksana DolfiGeneral Manager

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Kathleen, We are delighted you enjoyed your stay at SpringHill Suites Orlando Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was a pleasure having you, and we look forward to welcoming you again. Sincerely, Oksana Dolfi, General Manager

2/10 - 너무 별로예요

Lizbeth

연인과의 여행, 출장 여행
별로예요: 청결 상태
Dirty everywhere, nasty!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Lizbeth, Please accept our sincerest apologies on behalf of our team for not meeting your expectations during your stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. We hope you will consider giving us another opportunity to serve you in the future.Sincerely,Oksana Dolfi,General Manager

8/10 - 좋아요

Pamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was super good
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Pamela, Thank you for sharing your feedback regarding your recent stay at SpringHill Suites Orlando Airport. We are delighted to know that you enjoyed our delicious breakfast offerings. We look forward to welcoming you back in the future. Sincerely, Oksana Dolfi, General Manager

10/10 - 훌륭해요

Roseanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Micheal greeted us and was SO welcoming that we went to breakfast early to see him before his shift was over
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Roseanna, Thank you very much for taking the time to share your comments regarding your stay at SpringHill Suites Orlando Airport. We are so pleased to know that Michael went out of his way to attend to your needs. Your review will be shared with him to acknowledge a job well done. We appreciate your kind remarks, and we look forward to seeing you the next time you are in Orlando. Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스
Just a quick stay for a quick nap as our flight got delayed. Rooms were clean and tidy and check on was great, even offered a free cookie and bottle of water during process.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Kim, Thank you for sharing your generous review of SpringHill Suites Orlando Airport. We are thrilled to know you had a great stay and that our seamless check-in service and well-maintained guestrooms enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back again.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 직원 및 서비스
Ok hôtel. Older than expected
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Marie, Thank you for choosing SpringHill Suites Orlando Airport and for your high rating. We are glad to know that your overall experience was pleasant. However, we are sorry that you felt our property needed updating. We will share your feedback with the appropriate department for our future plans. We appreciate your patience, and we hope you will revisit us. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Patricia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Orlando Airport, and we look forward to welcoming you back soon. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Cheryl

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For our one night stay everything was convenient and comfortable. We were able to walk to a movie and there were several dining options. Excellent service!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Cheryl, Thank you for posting a review of your experience at SpringHill Suites Orlando Airport and sharing how much you enjoyed our hotel as well as our location. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We look forward to seeing you the next time you are in Orlando. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Steven

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Steven, Thank you for the perfect rating. We are thrilled we met your expectations for an exceptional retreat at SpringHill Suites Orlando Airport. We hope to have the pleasure of doing so again on your next visit to Orlando.Sincerely, Oksana Dolfi General Manager

6/10 - 괜찮아요

Jason

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our layover flight was cancelled so we only needed a room for the night so we chose Springhill Suites because it had complementary support shuttle and breakfast. Once we retrieved our baggage from the airport we called the hotel to request the shuttle but Everytime we called they would pick up and immediately place us on hold. I waited on hold for 15 minutes. My wife, a friend and I all were calling the hotel and Everytime they would immediately place us on hold. We finally gave up after 30 minutes and 20 calls and got an Uber so now we are out another $20. We got to the hotel 20 minutes after our last call to the hotel and there wasn’t a single guest in the lobby. The receptionist said they had a lot of people before we got there and we told them that they should at least acknowledge the phone call and not just place us on hold. She didn’t seem to care too much. My family travels a lot and we almost always stay at Marriott properties but this was a total fail!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Jason, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced with our shuttle service. Your feedback is crucial to our improvement, and we regret that we fell short of your expectations. We acknowledge the frustration caused by the difficulty in reaching us and the subsequent need to use alternative transportation. This is not the level of service we aim to provide, and we are addressing this issue with our team to ensure a more efficient and responsive communication process. Your loyalty as a frequent guest is highly valued, and we apologize for the disappointment during your stay. We appreciate your understanding and hope for the opportunity to regain your trust during your future travels. Sincerely, Oksana Dolfi General Manager

6/10 - 괜찮아요

nick

좋아요: 청결 상태, 직원 및 서비스
Air con needs repair
Generally good, but room had the noisest air conditioning ever. Couldn't hear the tv when it was on. Couldn't be bothered saying something as I was only staying one night and had an early departure. Staff were great and courteous. Also no grab and go breakfast.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Nick, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the air conditioning unit. Your comfort is of utmost importance, and we regret not meeting your expectations. Rest assured, your concerns will be addressed with our maintenance team to ensure the overall guest experience. On a positive note, we are pleased to know that you enjoyed our accommodating service. We appreciate your insights regarding breakfast and hope to have the opportunity to welcome you back soon.Sincerely, Oksana Dolfi General Manager

8/10 - 좋아요

Jon Bjorn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall good
Very nice. Good place to rest between flights.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Mr. Bjorn, Thank you for choosing SpringHill Suites Orlando Airport. Even though it was a brief stay, we are happy you were pleased with your comfortable accommodations. It was a pleasure having you as our guest. We look forward to seeing you again!Sincerely, Oksana Dolfi General Manager

6/10 - 괜찮아요

James

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear James, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Melanie

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Melanie, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Orlando Airport. We look forward to your return and wish you all the best with your future travels.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front was very professional and friendly
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Carlos, Thank you for choosing SpringHill Suites Orlando Airport and for your great review. It is wonderful to know that your stay was nothing other than perfect. We are blessed to have a dedicated team of professionals, and we love hearing that our front desk associates thoughtful hospitality exceeded your expectations. Thank you again for your feedback and we look forward to your next visit! Sincerely, Oksana Dolfi General Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Airport shuttle full for departure
Stayed here for an overnight layover and was counting on the 24 hour shuttle service to the airport. When checking in at 9:45 pm I was told the shuttle was full and had to pay for an Uber. The 24 hour shuttle was the main reason for staying at this hotel. There was no attempt to help us get to the airport at 3:30 am. Also driver was recklessly driving on the way to the hotel that I was getting car sick. UNSAFE AND FRUSTRATING
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
"Dear Valued Guest, Thank you for your feedback. Please accept our sincere apologies for the issue you have outlined about our shuttle driver. We are also very sorry for the inconvenience and frustration you experienced due to the unavailability of the shuttle service. We will share your comments appropriately. Thank you again for your patience in this matter, and we hope you will give us another chance to regain your trust.Sincerely, Oksana Dolfi,General Manager

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Luis, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Orlando Airport, and we look forward to welcoming you back soon. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Chrystin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crash pad with longer term potential
We crashed here on a family trip over Christmas break. The hotel accommodated my request for a sofa bed as well as had a quick and responsive shuttle to and from the airport that runs 24/7. It was a great experience and if needed, I would definitely stay here longer.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Chrystin, Thank you for choosing SpringHill Suites Orlando Airport and sharing your feedback. We are delighted to hear that your experience was exceptional and that you found our shuttle service to your liking. We look forward to welcoming you back in the future. Sincerely, Oksana Dolfi General Manager

6/10 - 괜찮아요

Brad

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sincerely, Oksana Dolfi General Manager 님, 2024년 1월 2일
Dear Brad, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 - 좋아요

Muhammad 님, Twinsburg

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear Muhammad, Thank you for choosing SpringHill Suites Orlando Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back the next time you are in the area. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Jeffrey, We are thrilled you had an excellent visit at SpringHill Suites Orlando Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Happy Holidays and Happy New Year!Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Sarah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Orlando Airport. We look forward to your return and wish you all the best with your future travels. Happy Holidays and Happy New Year! Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Rebecca

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Rebecca,Thank you for choosing Springhill Suites by Marriott Orlando Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Xmas Sleep Over
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Kevin, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic Christmas vacation at SpringHill Suites Orlando Airport. We hope to have the pleasure of doing so again on your next visit to the area. Happy Holidays and Happy New Year! Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

Tammy

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Tammy, Thank you for the generous rating of SpringHill Suites Orlando Airport. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city. Happy Holidays and Happy New Year! Sincerely, Oksana Dolfi General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Guest, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at SpringHill Suites Orlando Airport, and we look forward to welcoming you again soon. Happy New Year! Sincerely, Oksana Dolfi General Manager