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아주라 그린스 리조트 여행 후기

4 out of 5
아주라 그린스 리조트
2 Activa Way, Hope Island, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 472개 이용 후기 중 227개" "
평점 8 - 좋아요. 472개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 472개 이용 후기 중 52개" "
평점 4 - 별로예요. 472개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 472개 이용 후기 중 7개" "

8.6/10

청결 상태

7.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

JIWON

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
아이들과 다시 놀러오고 싶네요.
가족이 와서 즐기기엔 좋습니다. 작은 풀장이 있어서 놀기도 편하고요. 그러나 홀리데이라 직원 통화는 녹음을 이용해 다음날 직원들이 처리해줬어요. 시설은 아주 청결했으나 좀 오래된 느낌이예요. 아이들고 멀리 안가고 콕박혀서 쉬기엔 좋아요. 샤워기 화장실 손잡이등이 오래 되었네요. 그외엔 저는 다시 오고 싶어요.
2018년 12월에 2박 숙박함

4/10 - 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had booked a night away with family in one of their two-bedroom apartments, expecting one bedroom with a queen bed and the other with two single beds. Upon arrival we learned that they had placed in a different room, with two queen beds. Instead of giving us the room we booked, we were given a single bed squeezed in next to the queen bed in the master suite as a solution. We also discovered that the freezer seal was broken, resulting in the freezer drawer being frozen shut. We had to hack at the ice to break it away to get into the freezer, after which it began leaking all over the floor. Their solution was to masking tape the freezer door shut. The washing machine was also so mouldy, it smelled to high-heaven and was unusable. As was the drier. The clothes airer was broken and there were paint chips and marks on the walls, and paintings that were once hung were sat on the floor in the living room. There weren't many toiletries available in the bathroom other than soap and shower gel, and there was no dishcloth available to use in the kitchen. What was available was thrown into the cupboard randomly and in a mess. The kitchen utensils and crockery was dirty and also strewn around the kitchen in random places. This apartment was lovely, but not set up as a holiday rental at all. Luckily we made do for just one night, but if we rented this for a week we'd have asked for our money back. I don't recommend booking here.
2024년 2월에 1박 숙박함
답변 제공: Liz 님, 2024년 4월 4일
Hello Sarah,We are so sorry to hear that you had issues with your stay. The fridge is fixed soon after your departure. Sorry this wasnt fixed the day you reported due to repairer availabilities. All your other comment was given to management to review and we will action to improve our guest experience. Once again, thank you for staying with us.

6/10 - 괜찮아요

Jeanne

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
First off we love how spacious the unit was, and that there’s 2 bathrooms (1 for every room) and a toilet room. The lounge room is nice and cozy and the laundry is working as expected so we didn’t end up carrying wet clothes after the trip. The only thing we hope to be improved in the future is the state of the carpet outside the unit. We are not sure if it’s only by chance or that when we stayed it wasn’t cleaned yet but the hallway smelled like a wet dog. We stayed in building 1, level 3 for reference.
2024년 1월에 2박 숙박함
답변 제공: Liz 님, 2024년 4월 4일
Thanks Jeanee,We have passed this feedback to Body Corp.

2/10 - 너무 별로예요

Sana

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff members need to be trained how to deal with guests. Poor service I don’t recommend it at all
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, full facilities, close to everything, spacious. My kids love the swim pool and spa. Good place to stay and for sure come back next time.
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Nick

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Should have been awesome but the room wasn't ready on time and the Wifi was unavailable which meant no internet or TV for the kids. It looked like there was a wifi unit but it had chords plugged into it, nor to the foxtel or tv. I tried calling reception but it was 5pm by the time the room was available and no answer when calling reception. When I told reception the next morning they didn't seem to care. We specifically organised this 2 bedroom apartment so that we could have a break from the kids, but instead they had nothing to do all evening.
2023년 12월에 1박 숙박함
답변 제공: Liz 님, 2024년 1월 10일
Hi Nick,We are so sorry the hear that you had issue with the internet during your stay. After investigating the issue, it was noticed that the UPS has storm damage during Christmas storm. We apologise for the incoveniences.Hope to see you again.

8/10 - 좋아요

Angelo

좋아요: 청결 상태, 편의 시설/서비스
Beautiful place ,nice pool and spa , very good parking spot , a little bit far away from the beach, the apartment very good but not so very clean.
2023년 12월에 3박 숙박함
답변 제공: Liz 님, 2024년 4월 4일
Hello Angelo,Thanks for your review! We will work on the cleaning for the rooms.

10/10 - 훌륭해요

Bridy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool area. Easy parking. Short drive to theme parks and shopping centre.
2023년 12월에 6박 숙박함
답변 제공: Liz 님, 2024년 1월 10일
Thank you Bridy!

8/10 - 좋아요

Monty Monita 님, Kalgoorlie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Huajun

좋아요: 청결 상태, 객실의 편안함
Amazing apartment style stay in a resort area
Place was huge, 2 bed 2.5 bath place with a full kitchen, living room and laundry room. The patio was really nice to sit on in the morning to eat breakfast while looking over a nice neighborhood. Parking is gated and underground with an elevator up to the room's floor.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Adam

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Heidi

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Renee

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Megumi

단체 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Norman

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious 2 bedroom apartment with secure access and secure parking. Well appointed kitchen and 2 comfortable queen bedrooms each with ensuite.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room sizes were excellent and the pool within the complex was clean, tidy and quiet.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Debbie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot but apartment I had was very run down and needed a lot of work- expensive for the condition of the apartment
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Happy ! nice and clean, roomy!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here before, great place. I will be back
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Sharlene

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, they really looked after us, safe, good people everywhere.
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Stuart

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay around Hope Island and Sanctuary cove. There was a mix-up with bedding on check-in however that was fixed very quickly. The pool area was great and the showpiece. The room was spacious and well-equipped. 10 mins to Theme parks by car. We walked most days to the Sanctuary Cove marina. Supermarkest and eating places close by. Not sure about public transport as we hired a car. Would definitely stay here again. Easy Drive to the outlets.

8/10 - 좋아요

Keith

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good location and quite
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely interiors and spacious
2023년 10월에 7박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Thank you for your review.We look forward to seeing you again soon

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Big spacious rooms. Quiet area with a beautiful outlook
2023년 9월에 2박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Thank you for your review.We look forward to seeing you again soon

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Two bedroom unit was very large and spacious. Wifi was appalling!
2023년 9월에 1박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Thank you for your review.We look forward to seeing you again soon

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was lovely!!👌
2023년 9월에 2박 숙박함

4/10 - 별로예요

Leanne

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The apartment was quite spacious but run down with stains on carpet and marks on walls.
2023년 8월에 1박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Hi Leanne,Thanks for your review. This unit has scheduled replacement of new flooring this month.

10/10 - 훌륭해요

KAZUMO

2023년 8월에 1박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Thanks Kazumo.

8/10 - 좋아요

Mahesh 님, adelaide

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice to have the extra bit around the property but didnt like the room as it was quite dirty and holes everywhere
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Bruce

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property and facilities.
2023년 8월에 2박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Thank you Bruce.

10/10 - 훌륭해요

Gabriel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
Good
2023년 8월에 2박 숙박함

8/10 - 좋아요

Gordon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The unit we stayed in was great. We went to the outback spectacular and this resort was nearby.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Alicia

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I would not recommend this resort…. Condition of the “Deluxe Executive Suite” was far from deluxe. It was so run down… stained carpets, damage to ALL walls and old furniture. For the premium price we paid for 1 night…it was far from value for money!! The only good point about this place is the location.
2023년 8월에 1박 숙박함
답변 제공: Liz 님, 2023년 10월 7일
Hi Alicia,The unit has schedule renovation and we are sorry for the unsatisfied experiences.

6/10 - 괜찮아요

Natalie

가족 여행
좋아요: 편의 시설/서비스
Overall our stay was OK. Our room and furniture was quite dated, even though on booking I was told we would receive a renovated room. There were bugs in the kitchen, some items/rubbish in cupboards not removed prior to our arrival, and our request for more blankets or doonas was unable to be fulfilled over our 5 day stay. Otherwise great location, facilities and parking.
2023년 7월에 5박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Hi Natalie,Thanks for your time to write us a review. The issue with the unit you stayed has addressed with all parties and management. We have lot owner are doing another renovation and we aim to improve our guest experience again in the near future.Thanks again!

10/10 - 훌륭해요

Haydz

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place close to everything
2023년 7월에 7박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thanks Haydz,Hope to see you again soon.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to Stay
2023년 7월에 1박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Chris!We hope to see you again soon.

10/10 - 훌륭해요

jane

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at reception was very approachable and helpful. Everything you need is in the apartment. Clean.
2023년 7월에 5박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Jane!We look forward to seeing you again soon.

10/10 - 훌륭해요

Francois

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean & spacious unit
2023년 7월에 3박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Francois!Hope to see you again.

8/10 - 좋아요

Erin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Comfortable with all amenities.
2023년 7월에 4박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Erin,I would love to hear if there is anything we can improve. Feel free to contact us either by call or email.

8/10 - 좋아요

Vijay

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked it so that its nearby main theme parks like movie world, wetnwild, dreamworld all are within 10 mins drive.. i booked 2 bedroom apartment, it was so spacious and had 2 bathrooms connected to rooms and one powder room outside.. kids had lot of place to run around.. spa was also good.. only catch i found was not refundable fares even when i booked 3 months advance. Not sure if thats the case at all times..
2023년 6월에 4박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Dear Vijay,Thank you for your review. We are glad to hear you enjoyed your stay.Regarding refund policy, it was made when you booked. I trust you booked non-refundable rate. Feel free to speak with us next time if you need to return.Cheers.

10/10 - 훌륭해요

Janelle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Although the furniture could do with an update, it was a great place to stay. Heaps of room in the apartment. The bedrooms are very large and there was more than enough room for a family of 4. The kitchen and laundry were clean. Parking was very convenient. We really enjoyed our stay.
2023년 6월에 9박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Janelle!We will ensure the room are cleaned properly!

10/10 - 훌륭해요

amiee

2023년 6월에 4박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Amiee!

8/10 - 좋아요

Perchyne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like how quiet the place.
2023년 6월에 1박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thank you Perchyne,We look forward to seeing you again.

10/10 - 훌륭해요

Lee

2023년 6월에 1박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Thanks Lee!Hope to see you again!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problems were the room was not cleaned in our 4 day stay and the front desk was never open to get more milk etc. great room really spaciest and quiet
2023년 6월에 5박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Hi Jason,We are sorry that you didn't get the extra milk. Our phone line is 24hours. Reception opens 9am - 4:30 daily!

10/10 - 훌륭해요

Cyril

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
a little noisey people stomping around above us noise coming through to floor would not stay in that apartment again
2023년 6월에 5박 숙박함
답변 제공: Liz 님, 2023년 8월 8일
Hi Cyril,We will have a quiter one for you for your next stay!

8/10 - 좋아요

James Fredrick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a well presented resort and the apartment in particular was, spacious, clean and modern. Some items like the sliding doors were very difficult to open and close. The TV was difficult to operate with some technical problem.
2023년 6월에 3박 숙박함