4 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

바마르 바야르타 올 인클루시브 마리나 앤드 비치 리조트 여행 후기

3.5 out of 5
바마르 바야르타 올 인클루시브 마리나 앤드 비치 리조트
Av. Paseo de la Marina Sur S/N, Marina Vallarta, Puerto Vallarta, JAL

이용 후기

6.8
평점 10 - 훌륭해요. 1003개 이용 후기 중 252개" "
평점 8 - 좋아요. 1003개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 190개" "
평점 4 - 별로예요. 1003개 이용 후기 중 156개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 146개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

ana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cucharachas en las habitaciones, mal servicio y solo puedes acceder a1 restaurante de especialidad
2024년 4월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 15일
Le agradecemos tomar el tiempo en otorgarnos con unos comentarios. Y por lo escrito tuvo percances que se pudo tomar y hacer varias cosas. Siempre es muy importante notificar al jefe en turno oh a un tipo de gerente. Para que puedan apoyar en cualquier mal entendido oh cuando tiene que ver de las habitaciones. Por que para nuestro Hotel el cliente siempre es primero.

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The location is fantastic and the accessibility to both the beach and the marina was great. The service on the other hand was nothing to brag about. Check in was just that - they checked you in, gave you a key and that was it. No welcoming smiles, no welcome drink, no help with luggage or finding your room. We've come to PV several times to other resorts and never has the service been so unimpressive. Our room attendant did not replenish any toiletries and our phone in our room didn't work so every time we needed something we had to go downstairs to the desk and then tell them and back to the room and wait for the amenities to be delivered. Once would have been forgivable but this was literally every day of our 7 night stay. In fact, when we first arrived in the room there weren't even towels. I hate to even write reviews but this time around we brought it to the front desks attention everyday after the 3rd day of no amenities and still repeatedly did not get what we needed, therefore, here is my honest review.
2024년 4월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 22일
We appreciate you taking the time in providing us with some great feedback. And we know that we have room for improvement. So we do regret the situations that you went tthrew. We take every comment very seriouse. And will look into the matter. In any situation we have a great Concierge department that would of helped to find a great resolution. But we appreciate your honesty.

6/10 - 괜찮아요

Bere

좋아요: 청결 상태
2024년 4월에 3박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 11일
Le agradecemos mucho en tomar su tiempo en otorgarnos un comentario. Y esperamos verlos de regreso en sus próximas vacaciones.

10/10 - 훌륭해요

Pouria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely staff and space all around! Highly recommend it for couples and/or families :)
2024년 3월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 10일
We really appreciate you giving us some great feedback and hope to see you with us in the future.

2/10 - 너무 별로예요

sandra liliana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible buffet and breadfast and rooms and bathrooms not updated
2024년 3월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 9일
We apprecaite taking the time in giving us some feedback. We would of liked to helped out in any of this situations. We have a great Conceirge personel that always deals with different situations that might occure. But we do apologize for any inconvince.

4/10 - 별로예요

Mikayla

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location of this resort is stunning, especially with all the yachts along the marina. However, there was little to no daily games/activities on the resort, only 4 employees spoke English which was very challenging if you couldn’t find them and had to ask any other employee. The cleaning crew daily forgot to give us hand towels, shower towels and face cloths. There was small layers of mold in the grout and shower head in the bathroom. The view is what makes the resort nice, but other then that it was quite below any other resorts I’ve ever been to in Puerto Vallarta and I am a yearly traveller to PV.
2024년 3월에 8박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 9일
We appreciate you taking the time in providing some great feedback. But we do apologize for the inconviniance that you might of had. And do take every comment very seriouse.

8/10 - 좋아요

EDUARDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
EXELENTE
2024년 3월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 9일
We appreciate taking you taking the time in giving us some great feedback. We hope to see you with us again in the future.

8/10 - 좋아요

vladimir ivan gutierrez

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
1.- There was a glass missing in the bathroom that was not replaced even though I reported it several times. 2.- lack of waiter service at the pool. 3.- the drinks were generally bad 4.- the food was very good
2024년 3월에 3박 숙박함
답변 제공: Concierge 님, 2024년 4월 8일
We appreciate you taking the time in provinding us with some great feedback. We take every comment and suggestions very seriouse. I will take a look into all thats mentioned. None of this was mentioned to me, so i will personally seek an answer. We thank you for your honest opinion. And we apologize for the inconviance.

8/10 - 좋아요

Carlos

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
2024년 2월에 1박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 3일
Le agradecemos tomar el tiempo en darnos su opinión. Y por su honestidad. Esperamos verlos de regreso con nosotros muy pronto.

6/10 - 괜찮아요

Kelvin

Meh
2024년 3월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 8일
We appreciate you taking the time in providing us your honest feedback. We take every comment and suggestion very seriouse. Because it helps us with identify what change or upgrades we need to focus on.

10/10 - 훌륭해요

Kiran

2024년 3월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 22일
We appreciate you taking the time in giving us a great rating. And hope that your stay with us was delightful. And see you here in your next vacation.

2/10 - 너무 별로예요

Tyler

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to start? I've been to PV 3 times, the west coast 4 times, and Mexico in general 7 times. 5 of those visits were within the last 9 years. This was, hands down, the worst resort I've ever stayed at. For starters, the rooms look nothing like the photos. They're either from another Vamar resort or stolen off Google. The rooms were *extremely* basic, no wifi, a sliding deck door that was broken, a window with a bright light outside of it that had no curtain or blind for it, a toilet that barely flushed, a shower that was clogged and suffered from random drops in water pressure and temperature, dead cockroaches left in the bathroom ceiling lamp cover, and thick dust *everywhere*. One couple we met even had mold all over their bathroom when they checked in. Then there was the god awful facilities and staff. First, the only place with complementary wifi was in the lobby with a tiny seating area for about 15 people. The coffee they offered in the lobby was practically just slightly brown water, *if* they even actually made any - half the time there was no coffee, or sugar, or cream, or mugs. You also were only *ever* allowed one free bottle of water per person in your room. There were supposed to be free refill stations but they were always empty - but you could *buy* another bottle of water at the front desk. Buffet was unsanitary and staff rarely took drink orders. And as soon as you check out, they cut your bracelet - No facility access unless you pay hourly. Horrible.
2024년 3월에 8박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We take very seriouse any inconvinve that you might of had with us. In no shape or form do we take these comments lightly. Checking your reservation stay we dont have any complaints on your behave. We could have helped to correct problems or misconfort we might have been esperiencing. We have extra amenities such as refrigerators or coffee pots. Upon request. We understand that sometimes we have alot of miscomunication and it really affects any stay. So we regret not being able to have the opportunity to solve the inconvinces.

8/10 - 좋아요

Jordan

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience loved the hotel and staff. Would come again in the future
2024년 3월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate you taking the time in providing us with some feedback. And we are so happy that you enjoyed yourselves. And cant wait until we see you here again.

10/10 - 훌륭해요

Bradley Kenneth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of activity for the kids, pools ocean side and harbour side. Friendly staff and large rooms
2024년 3월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate you taking the time in providing some feed back. And we appreciate the honesty because we work extensively in bettering the interaction with our guest. As you seen everyone in outr staff do there very best. So we hope to see you guys in your next stay.

8/10 - 좋아요

Adan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We appreciate for taking the time in giving us some feedback.

8/10 - 좋아요

joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not sure about all the negative reviews. I guess it all depends on what you want. The only thing I could see is the rooms are dated, but were clean and comfortable and everything worked. For us, thats's all that matters because we don't spend a lot of time in our room. The grounds and pools are clean and nice. The service was beyond excellent and polite. The buffet was fine with fresh grill options the nights we ate there. To us this resort was budget friendly so we could go out to some of our favorite restaurants at the marina. The location is excellent being only a few steps from the marina and fishing docks. Having a marina side and ocean side was great also, the best of both worlds. Under a three minute walk between the two. If you are looking for high end furnishings in your room then this may not be the place for you but if you want a nice place to stay with great service, excellent location for a fun time in Puerto then I would say yes. We had a superior balcony room with great views of the marina and boats going in and out.
2024년 3월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
Joe we really appreciate your honesty and all the constructive comments that you provided. Every day as you could see we worked hard in giving you the best experience possible. And we know there is alot of room for improvement. And we are striving for a better interaction with our guest and service. We hope to see you with us in the future.

4/10 - 별로예요

Nelly 님, Yakima

2024년 2월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We appreciate you taking the time for giving us some feed back.

6/10 - 괜찮아요

Lorena Mabel

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The place need some TLC its a bit run down, but the food and staff super good , Antonio at the bar pool was excellent, Enrique, Gustavo, Maria, everyone made us feel so special , service was really good.
2024년 3월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate your honesty and in taking the time in giving us some feedback. We know there is alot of room for improvement. And we do have plans in future renovations. So when you do comeback you will see a big upgrade. So we love when our guest recognize the hard work that our staff does. And we will let Enrique and Gustavo know that you send them the best wishes.

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We appreciate alot in taking the time in providing some feedback.

4/10 - 별로예요

Guillermo

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Las avitaciones muy viejas huelen a humedad
2024년 3월에 3박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 21일
We appreciate the feedback. We would of liked a more brainstorming from you so we can identify where we need to better at.

8/10 - 좋아요

ADRIANA

2024년 3월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 20일
We appreciate your honest rating Adriana. And thank you for choosing Vamar as a destination option.

4/10 - 별로예요

Peter

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unorganized staff and not very friendly (other than our house keeper) Very limited food options, bar facilities were terrible. No bar poolside service other than occasionally around the beach side pools. No wifi in the rooms, no beverages or fridges in rooms either. Great location beside the Marina to go and eat there.
2024년 3월에 10박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 24일
We apologize for the inconviniance that you had. We take every comment very seriouse. Our staff not just reception is going to threw changes and capacitation. To better our interaction with our guest. And we have 4 bars all threw our resort. And our lobby bar area opens at 6 in the afternoon and closes at 1 in the morning. And also you have a great option of requesting a alcoholic breverage in our Marina buffet upon request. About our wifi yes you are in future plans in upgrading our service to provide a much broader converage threw the resort. And about extra amenities such a fridges or silver ware. That totally free of charge but its upon request and we would of gladly helped in this situation. But sometimes there is alot of miscomunication and alot of things can be handled in the best way.

8/10 - 좋아요

Arantza

단체 여행
2024년 3월에 1박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 24일
Le agradecemos por tomar el tiempo y dejarnos su rating.

6/10 - 괜찮아요

Joseph Raymond

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were given the wrong room at first, then they got us the room we ordered. Then had plumbing issues, so we upgraded to the penthouse and still had plumbing issues. The place needs some updating and better cleaning standards. I also didn’t like that there was no fridge available. The food was good and location was great, beautiful views and nice beach.
2024년 3월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 24일
We appreciate your honest opinion. Which we take very seriouse. Because it helps us grown and better our services. We have room for improvement and we know that it takes time to correct things. And about the amenities such a refrigerador or silver ware. We provide them upon request. And we understand that sometimes there is poor comunication. And that is what we want to better so we appreciate the feed back.

6/10 - 괜찮아요

jackie Ann

연인과의 여행
Didn't like the foid and its a long walk to beach. No ATM machines
2024년 2월에 8박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We regeret the bad experiences you might of had. We have different options threw out the resort. Sometimes is lack of comunication that we might have. That people dont have the opportunity to try our different options of restaurants that our resort provides. When it comes to any currency the Hotel itself has money exchange of any currency. So maybe the lack of comunication is a big factor. So we really regret not being able to fix any bad situations.

10/10 - 훌륭해요

Leticia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was very pleasant. We arrived earlier then our check In time and they allowed us to store our luggage. Our room was very comfortable. Our room could use a few minor updates. I love that we had access to the marina and the beach as well. The pools were clean and warm water. The buffet was delicious. The evening entertainment was awesome. Amazing dancers and performers.
2024년 3월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 13일
We appreciate the feedback that you had provided us. Everyday we work hard to better our service. We are proude of our staff because there always treating our guest with the most respect and curtiouse to everyone. And we are so happy that you enjoyed every minute. We hope to see you back with us in the future.

6/10 - 괜찮아요

AMIR

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Poor English No activity or shows Food is so limited
2024년 3월에 3박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We really regret the bad situations that you might of had in your time with us. We take any rating or any constructive critisium very seriouse. We have our to managers who speak fluent English so probably the lack of comunication was a big factor.

10/10 - 훌륭해요

Amy Arlene

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked being near both the marina & the beach, even though it required transportation to get to the downtown area. The staff were excellent- going above & beyond to accommodate us on every level. It was very clean. Really enjoyed the nightly shows in the theater- a fun family activity. Things I missed were a hot tub, bikes to rent & use to get around, ice cream available at the buffet or snack bar
2024년 3월에 6박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
Amy we really appreciate you taking the time in providing us with some feedback. And gives us great joy that noticed our dedication and hard work every member of our staff brings to the table. With out them we wouldnt be where we are today. And we will take into consideration all the extra amenities that you mentioned. See you in your next visit.

2/10 - 너무 별로예요

Esha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate taking the time in providing some feedback. Wish we could of had more specific details in the inconvience that you might of had. So we could of identified what we need to focus and better on.

2/10 - 너무 별로예요

Sukhdev

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I got food poison
2024년 3월에 1박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate taking the time in providing some feedback. And we take very seriouse every comment. We,ve had minor incidents in any food poison cases. But as you well know any outside country resorts may have these type of situations. And in many cases people ate something before arriving. But we do regret not being able to enjoy your one night stay with us.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We apprecaite you taking the time in providing some feedback. We hope to see you guys back with us in your next vacation.

8/10 - 좋아요

Jan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I thought it s/b a lower rating than noted (4*) and was a little aged, but we really liked the place! Pool and deck were fairly quiet and spotlessly clean and like new. We never worried about “saving” chairs. Rooms were spacious (we had to upgrade to get a balcony (160US$). Location is superb! Right on the marina and a short walk across a small road to a very quiet beach. Shopping, etc excellent. We had the grandkids. They loved it. Wifi, as with most Mex resorts was very spotty. I will buy a Mex Sim card next time I go to Mexico to avoid the hassle. Food was fine. Not great like some resorts we’ve stayed at, but fine. Staff were excellent. Very friendly. Ya, we’d stay again (from Canada Mar 24).
2024년 3월에 6박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate you taking the time in providing some feedback and are so happy with your honest comments. Because every day our staff works hard in our interaction with our guest. We know that we have alot of room for improvement. But we know that our staff works hard everyday. So cant wait to have you back as our honorable guest.

10/10 - 훌륭해요

Robert Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eccellente We loved!
2024년 2월에 14박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate you taking the time in providing some feed back. Mr Robert and we hope to see you agian with us.

6/10 - 괜찮아요

Jim

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was affordable and the pools were nice. The liquor options were also quite good. I've been here several times and it doesn't make an effort anymore to engage guests. It's the same music on a short loop by the pool, often way too loud for the crowd and poorly chosen. The shows are also a joke. They used to be at least entertaining. Don't bother with the excursions they offer. Quite poor.
2024년 2월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate your feedback and know that we have room for improvement. And we like the honest constructive comments. Because it helps us grow and identifiy where we need to chamge things. And change what ever miscomfort we had.

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Friendly staff and safe
2024년 3월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate you taking the time in giving us some feedback. And hope to see you with us in the near future.

10/10 - 훌륭해요

Edgar

2024년 2월에 1박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 28일
We appreciate you taking the time in giving us some feedback. Hope to see you guys back in your next vacation.

6/10 - 괜찮아요

Daisy 님, Middlesex

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate any miscomfort that you might of had. We know that there is room for improvement. And we are working hard to upgrade our service and interaction with our guest.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 10박 숙박함
답변 제공: Concierge. 님, 2024년 3월 5일
.

2/10 - 너무 별로예요

Adriana

2024년 2월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 21일
We apologize for any inconviniance that you had. Wish we could of known what inconviniance you had. So we could of looked for a solution.

8/10 - 좋아요

Sara

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
My only complaint was that we weren't given an explanation of what was available at the resort and the kids activities weren't advertised at all. When we found a schedule we had a hard time locating the activity and there was a big language barrier once we were there.
2024년 2월에 7박 숙박함
답변 제공: Jorge Concierge 님, 2024년 2월 26일
We are sorry for the misunderstanding and lack of comunication. We are upgrading our staff with English clases and opportunities to keep studying. To be able to have better cominucation. And be able to have a more personal affair with every guest that we come in contact with. So these type of situations dont happend again.

6/10 - 괜찮아요

James

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old building/rooms, bland food, pictures showed a beech but it’s not on the beach it would be a walk to get there. Service at the main buffet for drinks and clearing the table was almost non existent. Was only there for a night as it was for work and based on my experience I wouldn’t go back.
2024년 2월에 1박 숙박함
답변 제공: Jorge Concierge 님, 2024년 2월 26일
We appreciate all the constructive critisium and we take that really seriouse. Because it helps us to identify where we need more work. Every day there different challenges. But thank you for taking the time to give us the feed back.

4/10 - 별로예요

beverly ann

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Villa was not as depicted in pictures, maybe 20 years ago but today no fridge, no microwave, screaming plumbing, screen door on patio did not lock, dining table was tilted and wobbly. Dust built up under the beds, no cold water or wash cloths. Buffet was just OK, dinner not available until 7:00 pm. Slow dinner service and cold food. Shout out to the maintenance team they responded and very helpful.
2024년 2월에 8박 숙박함
답변 제공: Jorge Concierge 님, 2024년 2월 26일
We appreciate all the constructive critisium. Because it helps us identify where we need to make stronger. We have many future plans to make our installations better.

10/10 - 훌륭해요

Oscar 님, Fultondale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 1박 숙박함
답변 제공: Concierge. 님, 2024년 2월 23일
Dear guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, we'd love to hear them. Looking forward to welcoming you back!

6/10 - 괜찮아요

Heather Joy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There was good and bad about this resort. Good: Staff, location (marina), pools and outdoor areas were very clean. Not so good: The pictures of the rooms online are not close to what the rooms actually look like. It is an older resort, but the problem is the disrepair of the rooms. Our first room had a safe that didn't work (as did several other guests we met). It had black mold around the bathroom taps and shower head, and chunks of plaster out of the walls. The chain on the door was broken, the room only had 1 chair to sit in, and there was no fridge in the room. We were moved to another room, and while it was in somewhat better shape, the patio door was broken. The bottom frame had been pushed in, so the glass was no longer attached to the frame. There was a 1/4" gap between the glass and the frame. One good push and that whole glass door would have come crashing down. Staff was great but ownership really needs to step up their game. The staff are taking the abuse for something out of their control.
2024년 2월에 12박 숙박함
답변 제공: Concierge. 님, 2024년 2월 23일
Dear guest,Thank you for your valuable feedback. We appreciate your positive comments on our staff and facilities. We sincerely apologize for the room issues you encountered, and we are actively addressing maintenance concerns. Your feedback is crucial in helping us improve, and we hope to have the chance to provide you with a better experience in the future.Best regards,

8/10 - 좋아요

tory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 10박 숙박함
답변 제공: Jorge Concierge 님, 2024년 2월 26일
Thank you for your rating and your time. Hope to see you back with us soon.

6/10 - 괜찮아요

Nicole 님, Saint Peter

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was great - Drinks were inconsistent and half the time undrinkable. Very spread out complex from main hotel to the beach access. Reservations for almost everything but the cafe and buffet. Smaller variety at the buffet than other options at other resorts. Cafe needs to improve the food - same sandwich from one day to another guest wasn't consistent. Overall this is a ok place. No chairs at the pools only loungers. Improvement on some items would help a lot.
2024년 1월에 14박 숙박함
답변 제공: Concierge. 님, 2024년 2월 18일
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff. We apologize for any inconvenience you experienced with the inconsistency of the drinks, limitations on reservations, and the variety at the buffet. Your input on the cafe's food quality and consistency is duly noted.We understand your concerns about the lack of pool chairs, and we'll certainly consider improvements in these areas. Your insights are valuable to us as we strive to provide a better experience for our guests. We hope you still had an enjoyable stay overall, and we look forward to the opportunity to welcome you back with enhancements in the future. If there's anything specific you'd like us to address, please let us know.

10/10 - 훌륭해요

Kristyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and amenities. Would highly recommend for the cost!
2024년 2월에 6박 숙박함
답변 제공: Jorge Concierge 님, 2024년 4월 1일
We appreciate your honest feedback. And hope to see with us in the future.

2/10 - 너무 별로예요

Sylvia

2024년 2월에 4박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 21일
We regret all the bad situations that you might of gone threw in your stay. We would of liked if you could of been more specific. So we could of handled any bad situation.

10/10 - 훌륭해요

Angel Ivan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel bonito, las instalaciones están en buen estado, los restaurantes son bastante buenas y la atención en general es muy amable de parte de todos los trabajadores, pasé un muy buen fin de semana en este tema, ya que es muy accesible de llegar desde el aeropuerto pues encuentra a unos minutos, lo recomiendo si buscas algo todo incluido y económico, sin sacrificar comodidad y buen servicio.
2024년 2월에 2박 숙박함
답변 제공: Concierge. 님, 2024년 2월 18일
Nos alegra saber que tu experiencia en el hotel fue positiva. Es genial que hayas encontrado las instalaciones en buen estado, disfrutado de las opciones de restaurantes y recibido una atención amable por parte de los trabajadores. Agradecemos tu recomendación y esperamos que tengas la oportunidad de visitarnos nuevamente en el futuro. ¡Gracias por compartir tu experiencia positiva!

4/10 - 별로예요

Karli

2024년 2월에 2박 숙박함
답변 제공: Jorge Concierge 님, 2024년 3월 21일
We regret the bad situations that you might of went threw. Would of liked if you could of been more specific about your stay. So we could of handled the situation.