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Reviews of Hotel Gilbert

4 out of 5
Hotel Gilbert
Breite Gasse 9, Vienna, Vienna

Reviews

8.4

Very Good

Rating 10 - Excellent. 14 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at Hotel Gilbert very much! The hotel is very good located with easy transport links and restaurant offer in a short walking distance. The hotel is very pretty, comfortable and clean. The staff was great and very friendly. I'll def would come back.
Stayed 3 nights in Jan 2024

6/10 Okay

Viktoriia

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice property in the center of Vienna! The breakfast was amazing and the staff very kind! The small double room was convenient and with a cozy design! I recommend it and I would love to there again!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Perfectly placed hotel on the edge of the city centre. Right next to museums and Christmas markets. Hotel was very comfortable, had great breakfasts and very polite staff. The hotel gym has all equipment possible and the sauna is great after a day of visiting tourist attractions.
Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Simeon

Stayed 1 night in Jul 2023

10/10 Excellent

Annalise

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Days in Vienna
Hotel Gilbert is in a great location to visit the museums, and music venues of Vienna. It is quiet, but walking distance to both subway and trolley stops. The lobby is very nice with a wonderful restaurant. The rooms are compact but lovely and well designed. The staff were extraordinary. Amy, Dennis, Fredericka, Ahmed, and Elias made us feel at home during our 6 days there.
Stayed 3 nights in Apr 2023

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Really cool brilliantly located spot
Great decor and integrated public space. Restaurant good and staff friendly and relaxed - service sometimes tended toward too relaxed but that’s Vienna.
Stayed 3 nights in Jan 2023

4/10 Poor

Emanuel

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly slow service, loud room and unhelpful staff.
Stayed 13 nights in Nov 2022

2/10 Terrible

shlomit

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience!!!!
Overall terrible service! I specifically asked from advance to have room close to my relatives and on checking in was refused brutally!.more over they insisted to charge me twice !!on my room!!! Saying I made double reservation!.arguing made me almost missing my flight home!!!
Stayed 4 nights in Oct 2022
Response from Marie-Luise Matz - Operations Manager on Jan 11, 2023
Dear guests,thank you for your feedback! What a pity that your stay went like this. At check out you were still very satisfied with all our services. The management itself was there when you left. Then we presented you with your two bookings and you only wanted to pay for one. Completely stressed, you said we would sort it out later because you wanted to catch your flight. Now we are stuck with a bill of over EUR 900.00 and have never heard from you again! Unfortunately, we also have to point out that you seem to have made completely confused bookings, because you simply booked another room but did not pay! The fact that you had two reservations and only paid for ONE of them should not go unmentioned here. We are very sorry for your behaviour towards the hotel and the staff and wish you all the best!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Marie-Luise Matz - Operations Manager on Jan 11, 2023
Dear Luke, thank you for your review! We hope you had a good stay with us and in Vienna! Best regards,

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Team Gilbert on May 30, 2022
Dear Andrew, thank you so much for your kind review! We are always happy to hear what we can improve!

10/10 Excellent

Risto

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Hermann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Second time this year
Stayed 5 nights in Nov 2023

10/10 Excellent

Mario

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Bettina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exzrem unfreundlich
Der angebliche Manager war extrem unfreundlich, letztlich haben wir- noch nie vorgekommen!- unseren Besuch frühzeitig abgebrochen. Bei zwei Buchungen für 2 Nächte hintereinander schafft es das Management nicht, das richtig zu organisieren. Mitten am ersten Tag ein vorwurfsvoller Anruf, warum wir nicht bereits wieder ausgecheckt haben!... Beim Frühstück darf man 15min auf den Kaffee warten, und wenn man ihn dann endlich bestellen darf, dauert es noch einmal zu lange. Um punkt 10.30h wird der Vorgang zum Frühstücksbuffet zugezogen, ohne Vorwarnung, punkt Schluss. Zur Rezeption führen Treppenstufen, da schleppt man die Koffer hoch - nur um dann zu erfahren, dass man sie wieder runtertragen darf zum Lift; oben angekommen, wieder Treppenstufen - für nicht ganz junge Leute und mit schweren Koffern ein Problem. - Insgesamt ein unerfreuliches Erlebnis, der Kunde ist der Bettler hier. Nie mehr wieder... - es gibt genug kundenfreundliche gute Hotels in Wien.
Stayed 1 night in Jul 2023
Response from Stellungnahme zur Bewertung on Jul 27, 2023
Sehr geehrte Bettina,Sie hatten 2 einzelne Buchungen in 2 unterschiedlichen Zimmerkategorien. Unser Hotel war ausgebucht (es gibt durchaus Gäste, die unser Service schätzen). Daraus ergab sich, dass Sie Zimmer wechseln mussten - Sie wurden bereits beim Check in noch einmal darauf hingewiesen, und gebeten, sich an der Rezeption zu melden, für den Zimmerwechsel, was Sie nicht gemacht haben, stattdessen wurden dann unser Lehrling und unser FO-Manager angebrüllt, was wir unmöglich und unzumutbar finden. Trotzdem haben wir Ihnen die von Ihnen gebuchte Nacht in Kulanz zurückerstattet.Mit freundlichen GrüßenMag. Astrid Kahl-SchabanGeschäftsführung

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Raphael

Liked: Staff & service, amenities, property conditions & facilities
Passt
Stayed 2 nights in Mar 2023

6/10 Okay

Nina

Liked: Cleanliness, property conditions & facilities, room comfort
Got potential, but won’t stay there again
Great hotel with potential, but hotel is not catering for hotel guests well. They are very focused on dining guests from the street. If you don’t have a reservation you can’t sit in the downstairs area. They miss a lounge area for the guests of the hotel. The menu are very specialised for dining guests. Not a great breakfast place for hotel guests. A shame as it’s got a lovely atmosphere. Hotel rooms wasn’t insulated well so got woken by babies crying in other room etc
Stayed 3 nights in Apr 2022
Response from Fron Office Team on May 6, 2022
Dear Nina, thank you very much for your feedback! Since we do have small restaurant, it is necessary to have a reservation. We hope to welcome you soon, so we can meet your expectations.

10/10 Excellent

jean-louis, montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool environment, super well located, good food
Stayed 2 nights in Mar 2022
Response from Ashal on Apr 2, 2022
Dear Jean-Louis, thank you very much for your feedback. We are looking forward to welcome you again very soon!

10/10 Excellent

Peter

Stayed 2 nights in Mar 2022
Response from Ashal on Apr 2, 2022
Vielen Dank für deine Bewertung! Wir freuen uns, dich bald wieder bei uns begrüßen zu dürfen.