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크리스털 인 이튼타운 여행 후기

2 out of 5
크리스털 인 이튼타운
170 Main Street (Hwy 35), Eatontown, NJ

이용 후기

6.4
평점 10 - 훌륭해요. 741개 이용 후기 중 155개" "
평점 8 - 좋아요. 741개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 741개 이용 후기 중 169개" "
평점 4 - 별로예요. 741개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 741개 이용 후기 중 139개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The evening front desk staff that woork on March 18 2024 needs better customer rep training she was rude and nasty she needs to be replaced
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Theodore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible experience
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Theodore, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Cassandra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
There was cockroaches
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 20일
Hello Cassandra, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Tatjana

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 20일
Hello Tatjana, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Alyssa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were roaches in our room and they said the only way to move us was a picture. But don’t worry I got one but still that’s disgusting and disturbing. At least two big ones and a bunch of small ones.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 8일
Hello Alyssa, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

GOD's BEAUTIFUL

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom sucked.
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 27일
Hello God's Beautiful, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

Matthew

2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 23일
Hello Matthew, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Elysee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was recently updated and it’s comfortable and nice
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 23일
Hello Elysee, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 20일
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Elysee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The crystal inn in Eatontown recently renovated their place and it is a sight to see. Definitely a 10/10, will be coming back.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Elysee, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Very quiet
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 13일
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - 너무 별로예요

Eric

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The “front doors” to the rooms don’t open with key cards So you must use the sketchy back entrance for first floor rooms. The room itself is a dirty jail cell. Nothing was clean. Was afraid to touch anything. Smelled horrible of cigarettes. Hair in the beds that looked like pubes although the manager said was the maids as of that makes it much better. Hopefully can stay far away from this place for good. The guy at the check in was nice and pleasant.
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 10일
Hello Eric, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Samuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Samuel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 31일
Hello Douglas, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 31일
Hello Joseph, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 30일
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

JAMES

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 25일
Hello James, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스
Friendly staff. Felt safe. Will definitely stay again.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 23일
Hello Melissa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
20 dollar with tip each way to town for up to 4 people with theaters, top of the line Italian dining and a brewery among other restaurants. Well worth it to avoid possible run ins with the law or worse.
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 23일
Hello Paul, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 21일
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - 너무 별로예요

Billy

2023년 9월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Billy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Alicia

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower wasn't ver clean. It took forever to get barely warm water. They did not clean our room while we were gone yesterday. But I do have to say that the guy that was on duty the night we checked in was very nice and helpfull.
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 10일
Hello Alicia, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 - 너무 별로예요

Amos 님, Hinesville

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel, together with Expedia Advertised the hotel as 3.5 miles away from JFK airport. After booking, I came to find out that the hotel was more then 40 miles away. I reached out to Expedia and they told me that the hotel refused to issue a refund. I feel like I was Cheated by both Expedia and the hotel.
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 7일
Hello Amos, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, spacious
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Gasendy

Average
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Gasendy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

wendy

2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Wendy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

Vonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Vonda, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 - 별로예요

Patricia 님, Red Hook

Mediocre
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Patricia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

Thomas

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Thomas, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

sidney

2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 14일
Hello Sidney, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - 너무 별로예요

john

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 23일
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 23일
Hello Wayne, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

4/10 - 별로예요

Sara

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was nice looking, the rooms were clean but outdated. We areived on friday and the bathroom light was out and no blanket on the bed but to tired to care. Saturday called and asked for a blanket and was told to use the ac for heat and air and then that she had no had no key to the laundry room and they were booked with no extras. I explained it wasnt extra there isnt one in the room and she said she couldn't do anything about it. The following night, our last night, there appeared blankets on our beds. The breakfast was coffee, two cereals and one stale, and pancakes or toast. Thats all nothing fancy, expensive for the amenities but sufficient for a weekend festival. Beds old and uncomfy but shower pressure was great. Benches outside room for smoking.
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 20일
Hello Sara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Herman

Breakfast was very sad.
Yes, I expected no frills, but: 1- After they said I could renew my Internet rate each night, the next day they instead said they could not and raised it $10/nt = ye olde bait & switch. 2- The breakfast was an absolute joke. As expected, the only plus was the pool
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 10일
Hello Herman, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Kathleen 님, Ridgefield Park

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Uncomfortable beds
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 9일
Hello Kathleen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Valentine

좋아요: 청결 상태
It was adequate.
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 9일
Hello Valentine, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Area is close to my destinations.
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 9일
Hello Joseph, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - 괜찮아요

Emmanuelle

가족 여행
좋아요: 직원 및 서비스
Les employés sont merveilleux et a l'écoute. Le déjeuner n'était pas terribles il y avait crêpe, céréales, café, thé, the glacé et banane. La place est en rénovation.
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 6일
Hello Emmanuelle, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Olivia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2023년 7월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 6일
Hello Olivia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 - 너무 별로예요

Maria

2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 6일
Hello Maria, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

maribel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 4일
Hello Maribel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Michael

2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 26일
Hello Michael, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Rolf

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 6일
Hello Rolf, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Zavier

2023년 8월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 23일
Hello Zavier, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 2일
Hello Mario, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Sarah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Looked very dirty and unclean Construction outside the rooms (floors) not done and looked unsafe
2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 8월 28일
Hello Sarah, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 - 좋아요

Kareem

2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 20일
Hello Kareem, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 - 별로예요

Meghan

2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 16일
Hello Meghan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

THOMAS

별로예요: 청결 상태, 직원 및 서비스
WRONG HOTEL !
2023년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 2일
Hello Thomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.