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인터컨티넨탈 웰링턴, IHG 호텔 여행 후기

5 out of 5
인터컨티넨탈 웰링턴, IHG 호텔
2 Grey Street, Wellington

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 999개 이용 후기 중 675개" "
평점 8 - 좋아요. 999개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 69개" "
평점 4 - 별로예요. 999개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 19개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Joonwoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Teina 님, 2020년 1월 26일
Dear Anonymous, Thanks for your feedback. We appreciate you choosing to stay with us during your visit to Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
수영장이 고장이어서 아쉬웠고, 직원들은 전체적으로 친절하였습니다.
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Joo hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Teina 님, 2019년 12월 12일
Dear Joo, Thank you for your review. The team and I appreciate you staying with us during your recent visit to Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience We hope you will visit us again very soon Best regards, InterContinental Management Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
위치가 아주 좋았고요. 근처 다운타운이 함께 있어 식사하러가기도 좋았습니다. 또한 한국대사관도 가까이에 있네요
2019년 4월에 2박 숙박함
답변 제공: Teina 님, 2019년 5월 5일
친애하는 익명 님, 검토해 주셔서 감사합니다. 최근에 웰링턴을 방문하는 동안 우리와 함께 머물기를 원해서 기쁩니다. 귀하의 경험을 공유 할 시간을내어 주셔서 감사합니다. 귀하의 의견은 우리에게 매우 귀중한 정보임을 알려드립니다. 우리는 귀하와 같은 피드백을 사용하여 고객 경험을 지속적으로 향상시킵니다. 우리가 곧 우리를 다시 방문하기를 바랍니다. 친애하는, 인터 콘티넨탈 경영진

8/10 - 좋아요

HEYSUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 2박 숙박함
답변 제공: Teina 님, 2019년 1월 30일
Dear Heysun, Thank you for your comments. The team and I appreciate you choosing to stay with us during your time in Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm regards, InterContinental Management Team

2/10 - 너무 별로예요

Heuiseok 님, 서울

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
가성비 낮음
객실 청결에 문제 있음. 가격대비 안좋음.
2018년 12월에 4박 숙박함
답변 제공: Teina 님, 2018년 12월 27일
친애하는 Heuiseo, 솔직한 검토에 감사드립니다. 귀하의 최근 체류가 기대에 미치지 못해 사과드립니다. 의견을 보내 주시면 감사 드리며 계속해서 서비스를 개선 할 수 있도록 팀과 공유하겠습니다. 우리는 더 나은 경험을 제공 할 수 있도록 미래에 다시 당신을 환영 할 기회가 있기를 희망합니다. 진정으로, 인터 콘티넨탈 매니지먼트 팀

10/10 - 훌륭해요

YOUNGDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행이어서 편리한 장소 편안한 서비스 괜찮은 아침..단지..킹사이즈 침대 하나로 3가족이 사용하는게 조금 불편했네요..가능하면 더블사이즈 침대방이 좀 더 많으면 어떨까 생각입니다.
2018년 6월에 2박 숙박함
답변 제공: Teina 님, 2018년 6월 14일
친애하는 영도, 당신의 의견에 감사드립니다. 최근에 웰링턴을 방문하는 동안 우리와 함께 머물기를 선택했습니다. 시간을내어 귀하의 경험을 공유해 주셔서 감사합니다. 그러나 방문시 발생한 불편과 3 명의 킹 사이즈 침대 1 대에 대한 기대치에 미치지 못해서 사과드립니다. 귀하가 좋아하는 리뷰는 개선해야 할 부분을 타겟팅 할 수 있으므로 매우 가치가 있습니다. 나중에 참조 할 수 있도록 귀하의 의견은 모든 관련 부서로 전달됩니다. 우리는 손님으로서의 당신을 소중하게 생각하며, 훨씬 더 나은 경험을 제공 할 수있는 기회를 다시 만날 수 있기를 바랍니다. 진정으로, 인터 콘티넨탈 경영진

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Teina 님, 2018년 4월 18일
Dear Anonymous, Thank you for your lovely comment. I am please you chose to stay with us whilst in Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 - 좋아요

Lou Ann

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.
2024년 4월에 3박 숙박함

8/10 - 좋아요

Chloe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Jordie 님, 2024년 4월 17일
Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Jordie 님, 2024년 4월 13일
Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Zureen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property grreat service close to shops food is good highly recommend this hotel
2024년 3월에 1박 숙박함
답변 제공: Jordie 님, 2024년 3월 26일
Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Lovely decor, super helpful staff.
2024년 3월에 2박 숙박함
답변 제공: Jordie 님, 2024년 3월 26일
Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Te-Ao

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.
2024년 3월에 2박 숙박함
답변 제공: Jordie 님, 2024년 3월 20일
Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 - 좋아요

Mark 님, Marina del Rey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.
2024년 1월에 3박 숙박함
답변 제공: Jordie 님, 2024년 3월 9일
Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Bruce

2024년 3월에 2박 숙박함
답변 제공: Jordie 님, 2024년 3월 26일
Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Kimberley 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Jordie 님, 2024년 3월 2일
Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Myles

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great staff
2024년 2월에 2박 숙박함
답변 제공: Jordie 님, 2024년 2월 23일
Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.
2024년 2월에 5박 숙박함
답변 제공: Jordie 님, 2024년 2월 19일
Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Jordie 님, 2024년 2월 7일
Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

alyna 님, Porirua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.
2024년 1월에 1박 숙박함
답변 제공: Jordie 님, 2024년 1월 30일
Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Emmanuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bay veiw
2023년 12월에 3박 숙박함
답변 제공: Jordie 님, 2024년 1월 30일
Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Maia

2024년 1월에 1박 숙박함
답변 제공: Jordie 님, 2024년 3월 20일
Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Mahina 님, 2024년 1월 20일
Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 - 훌륭해요

Stephen

2024년 1월에 2박 숙박함
답변 제공: Jordie 님, 2024년 2월 7일
Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Jason

연인과의 여행
2024년 1월에 1박 숙박함
답변 제공: Mahina 님, 2024년 1월 20일
Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 - 좋아요

Sandeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed experince
A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.
2024년 1월에 2박 숙박함
답변 제공: Jordie 님, 2024년 1월 9일
Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 - 훌륭해요

Henrilene

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.
2024년 1월에 4박 숙박함
답변 제공: Jordie 님, 2024년 1월 9일
Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 - 좋아요

Kathleen

2023년 12월에 6박 숙박함
답변 제공: Mahina 님, 2024년 1월 20일
Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 - 괜찮아요

Jeffrey

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.
2023년 12월에 3박 숙박함
답변 제공: Jordie 님, 2023년 12월 31일
Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

TONI

2023년 12월에 1박 숙박함
답변 제공: Jordie 님, 2023년 12월 31일
Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Raj

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jordie 님, 2023년 12월 31일
Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Don 님, Winnipeg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 9박 숙박함
답변 제공: Jordie 님, 2023년 12월 31일
Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Edward 님, Colorado Springs

2023년 12월에 4박 숙박함
답변 제공: Jordie 님, 2023년 12월 20일
Dear Edward,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Damien

2023년 12월에 1박 숙박함
답변 제공: Jordie 님, 2023년 12월 20일
Dear Damien,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

William

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The best
2023년 12월에 2박 숙박함
답변 제공: Jordie 님, 2023년 12월 20일
Dear William,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 - 괜찮아요

SHUHEI

가족 여행
좋아요: 직원 및 서비스
The quality is good overall but adequate for the price we paid. The concierge was superb though.
2023년 12월에 4박 숙박함
답변 제공: Jordie 님, 2023년 12월 12일
Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Annie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location
2023년 12월에 2박 숙박함
답변 제공: Jordie 님, 2023년 12월 20일
Dear Annie,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a perfect location. Easy walk to a variety of restaurants and shopping. Staff was super friendly. The rooms were quite spacious.
답변 제공: Jordie 님, 2024년 2월 19일
Dear Kristin,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jordie 님, 2023년 12월 20일
Dear David,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

6/10 - 괜찮아요

Sonoko

연인과의 여행
별로예요: 직원 및 서비스
We stayed in room 524. The body wash pump in the bathroom was broken so no soap would come out. The position of the soap is rather dangerous, it makes the floor of the bathroom where you step out, soapy and slippery. Overall presentation was good but the design isn't the greatest. When I pointed the broken body wash pump at time of check-out, there were 3 people behind the desk at the time. Not one of them apologised for the inconvenience caused, one just said "thanks, I'll pass it on". I've worked in 5 star resorts myself in the past and this is not the kind of customer service expected in 4-5 star accommodations. Also, it was unclear whether the coffee pods in the room were complimentary or charged as it's placed alongside with the room service foods. It would be a good idea to label them complimentary if they are. And for the price we paid for the room, I was shocked to see 'long life milk" in the room opposed to a jug of fresh milk. I'm pretty certain most people would prefer the normal milk than the long life.
2023년 11월에 1박 숙박함
답변 제공: Jordie 님, 2023년 11월 30일
Dear Sonoko,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We will certainly be looking into both the soap dispenser and staff reaction to the issue immediately.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Karen 님, Annapolis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel with an amazing breakfast!
2023년 11월에 3박 숙박함
답변 제공: Jordie 님, 2023년 11월 29일
Dear Karen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 - 훌륭해요

Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jordie 님, 2023년 11월 21일
Dear Jo,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 8박 숙박함
답변 제공: Jordie 님, 2023년 11월 21일
Dear Anna,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Amisha 님, sydney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place great customer service and breakfast
2023년 11월에 1박 숙박함
답변 제공: Jordie 님, 2023년 11월 12일
Dear Amisha,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

6/10 - 괜찮아요

Olivier

출장 여행
좋아요: 청결 상태
Not worth it.
Disappointed in the hotel. I specifically booked for the swimming pool, but only upon checkin I heard that gym/pool are not accessible die to renovation works. In the morning, I’m not guided to the table at breakfast and no one asks if I want coffee or tea. There are no free bottles of water in the room, you have to ask at concuerge every time… I stay with IHG hotels weekly and this time I was really disappointed. The rooms are ok, but quite dated.
2023년 10월에 3박 숙박함
답변 제공: Jordie 님, 2023년 11월 2일
Dear Olivier,Thank you for your comments. The team and I appreciate you staying with us during your recent visit to Wellington and thank you for taking the time to share your experience.. Please know that your feedback is extremely valuable to us and use feedback such as yours to continuously improve our guest experience. We hope you will visit us again soon Best regards, InterContinental Management Team

10/10 - 훌륭해요

Joel Castillo

2023년 10월에 2박 숙박함
답변 제공: Jordie 님, 2023년 11월 2일
Dear Joel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are wonderful- definitely returning
2023년 10월에 1박 숙박함
답변 제공: Jordie 님, 2023년 10월 9일
Dear Andrea,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back.Warm regards, InterContinental Management Team