LCD TV, 비디오 게임기, 유료 영화
예약 가능 여부 확인

메인스테이 스위트 세인트 루이스 - 갤러리아 여행 후기

2.5 out of 5
메인스테이 스위트 세인트 루이스 - 갤러리아
8011 Galleria Parkway, Richmond Heights, MO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 589개 이용 후기 중 238개" "
평점 8 - 좋아요. 589개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 589개 이용 후기 중 82개" "
평점 4 - 별로예요. 589개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 589개 이용 후기 중 51개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great!
We all loved this hotel! all staff members were so kind and our room had enough space!

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
These were like studio apartments. There is a lot of room a full kitchen and the bed was really comfortable.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Antonio

별로예요: 청결 상태
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Annmarie

가족 여행
The card key didn’t work each day I tired and had to go back to the office. Very inconvenient.
2024년 2월에 2박 숙박함
답변 제공: Chris - Regional Director 님, 2024년 2월 28일
Hello Annmarie, I am so sorry that happened to you. We know that it's an issue that we have to resolve. I'm happy to say that the property will begin a refresh in April of this year, and all new locks are on that scope. We are very thankful that you chose to stay with us and I hope you don't let this experience dissuade you visiting us again in the future.

2/10 - 너무 별로예요

Chalonda

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Donisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet,front desk worker James was awesome
2024년 2월에 2박 숙박함
답변 제공: mfratta 님, 2024년 2월 19일
Hi DonishaThank you for your review, we loved to hear you enjoyed your stay with us. We hope to see you soon in the near future. We will be happy to serve you!

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 편의 시설/서비스
Water pressure not very good, also appeared to be short staffed (not unusual) during holiday. Towels and linens were not changed during 4 day stay. Gave it average rating, not great, not terrible.
2023년 11월에 4박 숙박함

8/10 - 좋아요

Nikos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Convenient location and friendly staff but rooms are dated.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff was kind and friendly. Other guests made too much noise late at night in the parking lots.
2023년 11월에 2박 숙박함

4/10 - 별로예요

russell

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room had a bar of soap that had been used. The night I was there a party went on all night in an upstairs unit. Poorly trained desk staff. A hold for incidentals that is still on my card a week later because my check out wasn’t processed properly. Good location but I won’t be staying here again.

10/10 - 훌륭해요

LUIS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Just an ok hotel stay. Not all the appliances worked and the tv channel selection was poor.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Needs maintenance
The HVAC unit made loud noises all night which kept us up and the light in the kitchen didn't work
2023년 11월에 1박 숙박함

8/10 - 좋아요

Byung-Hoon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best part in this hotel was the breakfast.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was very relaxing. Staff members were nice and helpful. When we visit St Louis again this is were we will stay!!!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Shellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

AUDREY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found the staff to be exceptionally friendly and helpful, going beyond what was required to make our stay so peaceful and relaxing.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Carolyn

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Martha 님, Mount Pleasant

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Denette

가족 여행
별로예요: 청결 상태
The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Ranada

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Emmalee

가족 여행
좋아요: 편의 시설/서비스
Was a nice place to stay felt like home and felt safe and secured
2023년 9월에 1박 숙박함
답변 제공: s 님, 2023년 10월 3일
We are happy you enjoyed your stay with us.

8/10 - 좋아요

Barry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Living room area to relax and watch tv
2023년 9월에 1박 숙박함
답변 제공: 3 님, 2023년 10월 3일
We hope we can welcome you back soon.

2/10 - 너무 별로예요

Tierra

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Oxana Nicole 님, Fort Walton Beach

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend
2023년 9월에 2박 숙박함
답변 제공: a 님, 2023년 10월 3일
We are so sorry about the parties. This is not normally what goes on here we have a one warning policy after the first warning you are told to leave with no refund. Vwery sorry about your experience,

8/10 - 좋아요

Elizabeth W.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: e 님, 2023년 10월 3일
We are happy you enjoyed your stay.

4/10 - 별로예요

Karen

Not well lit around buildings and had to park a long distance from my car until they changed my room due to a key card issue. Not a good experience overall.
2023년 9월에 1박 숙박함
답변 제공: q 님, 2023년 10월 3일
I am sorry about the lighting, I have not had a complaint about it yet, but will have engineering go around building to see what we can do to increase visibility.

4/10 - 별로예요

Reva

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It was ok.. but not booking again..
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Michele

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
What happened to the beautiful properties of Marri
The room was filthy. This is not at all what I have come to expect of Marriott. I was very disappointed and so not be staying there again. The doors were nasty. There was so much filth, beyond dust on the vents, lamp shades. There were bugs. It was gross. I felt like I was staying in a cheap hotel.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Pam

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Tenisha

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Nice place and stay but there needs to be better
Upon entering the room there were balled up paper and old water bottles in the windows, under the bed in the second bedroom And there where tons of fake money all over the place which made fun for the kids to find but I was having a fit because only the Lord knows where it had been.
I was a housekeeper and all pullout beds were pre made but this is how this bed was
2023년 9월에 1박 숙박함

8/10 - 좋아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy dwelling
Inside definitely looks better than the outside!! Everything was clean, bed was comfortable. No complaints. Would book again.
2023년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 8월에 4박 숙박함

4/10 - 별로예요

Mausumi

출장 여행
별로예요: 직원 및 서비스
We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ying

좋아요: 청결 상태, 직원 및 서비스
Clean, staff were helpfull.
2023년 8월에 2박 숙박함

4/10 - 별로예요

Sunghyun

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Sochie

2023년 7월에 2박 숙박함

8/10 - 좋아요

cindy

2023년 7월에 3박 숙박함

4/10 - 별로예요

Laura

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
The bathroom floor had cracks in the laminate. There was dust everywhere. I don’t understand how it has the rating that it did. Breakfast we completely gone and was not restocked by 9am on Friday and Saturday. You would think with it being a marriot it would have a certain standard.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Suzy 님, chicago

별로예요: 숙박 시설 상태 및 시설
Beds in all our families rooms were original so need to be replaced. Furniture worn. If updated would be a great place to stay.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Jacob

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Angela

단체 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Unfortunately there was no breakfast available for both days we were there. This was one of the reasons we booked here.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Luis f

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We expected a room with a separation as shown in the picture. We selected it based on the picture, but it was totally different. It didn’t have pillows and bedsheets for the third party so I went to the lobby to get extras. Other than that, it was a quiet place to stay in.
2023년 7월에 1박 숙박함
답변 제공: r 님, 2023년 7월 20일
We are happy it was a quiet and peacefull stay for you.

2/10 - 너무 별로예요

Missy 님, colorado springs

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were very dirty and worn. There were holes in walls and ceilings. Stains were on walls. The entire space was dusty. Standing dust on lift ledge and ceiling fan. There were stains on comforter. Rooms were very old and in need of a complete gut and renovation. I was very disgusted and disappointed. I won’t ever stay here again and I dont think I will use Expedia to book my future hotel stays.
2023년 6월에 3박 숙박함
답변 제공: r 님, 2023년 7월 20일
We are very sorry about your poor stay I have spoke to the department heads and advised them to start retraining the housekeepers and to make sure they inspect each room before marking it ready to rent.

4/10 - 별로예요

Cyndy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had traveled for 2 weeks and this is the only hotel that we would not go back to. We had reserved a room for 3 travelers. We only had 2 bath towels. There we no extra linens or pillows for the pull out bed. There was a fitted sheet already on the pull out bed but it looked used. We only had a half a roll of toilet paper. At breakfast, they had run out of coffee. The property is very aged.