스위트, 침실 1개 | 객실 내 금고, 책상, 다리미/다리미판, 무료 WiFi

캔들우드 스위트 뉴욕 시티-타임스 스퀘어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 363개" "
평점 8 - 좋아요. 1003개 이용 후기 중 380개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 121개" "
평점 4 - 별로예요. 1003개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 71개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

jinhee

2023년 11월에 1박 숙박함
답변 제공: LMP- Manager 님, 2023년 11월 6일
jinhee ,Thank you for leaving us your past stay feedback. I do apologize for the 2/10 recent stay review. Please let us know what went wrong in your one night stay with us so this can be addressed.

4/10 - 별로예요

HO SOON

2023년 10월에 6박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Dear HO SOON, Thank you for your rating regarding your recent stay. Our staff strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage.Warmest regards,Laurie MiskoGeneral Manager

2/10 - 너무 별로예요

HONG SEOK

2023년 9월에 6박 숙박함
답변 제공: LMP- Manager 님, 2023년 10월 9일
HONG SEOK,We are sorry your stay was not satisfactory. If you could please go into detail why a 2/10 rating for your stay with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels I'd never recommend to anyone
This hotel is a place without many of the things it should have. 1. When we first got the room, the door didn't open with the card key. Someone came to fix the door, but he couldn't and we were kept waiting without being able to go out. Also, the refrigerator space was empty and there was no refrigerator installed. The closet door didn't open either. In short, the room was not supposed to have guests, but they assigned us to it. 2. The hotel does not clean the room daily, so you have to ask for towels when you need them. When we asked for towels, she said they would bring them right away. After 1 hour and 15 minutes, she still hadn't arrived, so I called again and she said two more minutes. After that, I called two more times and was told two more minutes each time, but they still didn't bring me a towel for over 3 hours, so I went out dinner. During this process,, the woman at the front desk got annoyed with me. 3. the WiFi is frequently disconnected and very inconvenient to use. 4. There are 2 elevators, but one is not working.
2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 5월 26일
Dear Guest, We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the unsatisfactory service you encountered. We are also sorry that the accommodations were not up to your expectations and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Warmest regards,Laurie MiskoGeneral Manager

8/10 - 좋아요

HEESOEK

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
직원들의 친절이 시설의 나쁨을 다 닾을정도입니다
2023년 1월에 8박 숙박함
답변 제공: LMP- Manager 님, 2023년 1월 23일
HEESOEK,Thank you for your review.

4/10 - 별로예요

s yeon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
주방시설이 있지만 그릇은 넉넉하지않아요. 후라이팬 1개. 남비 1개 있구요 접시 컵 몇개. 식칼 도마 없어요. 6박7일동안 청소는 해달라 해도 한번도 안해줬구요 물은 375ml인가? 하루에 두개만 줍니다. 타올은 달라면 주지만 침대커버는 본인이 직접 바꿔야됩니다. 밤에 히터 소리도 시끄러워요.주방 있는 숙소 찾아서 가긴 했지만 별로에요.딱한가지 온수는 잘나와요.
답변 제공: General Manager 님, 2022년 12월 1일
Dear Yeon,Thank you for being our guest and taking the time to review your recent stay. We regret not meeting your expectations with the assigned accommodation and for any inconvenience caused here, and we have shared your comments appropriately to ensure a much better guest experience. We are also sorry for any service shortfalls you experienced. Your feedback is valuable as it helps us improve moving forward. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay.Warmest regards,Laurie Misko,General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 8월에 1박 숙박함
답변 제공: LMP- Front Office Supervisor 님, 2021년 9월 21일
Anonymous, Thank you for giving a rating but if you would like to let us know specifically why a 2 out of 10 we would be glad to address your concerns

8/10 - 좋아요

Sul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함
답변 제공: LMP- Front Desk supervisor 님, 2020년 10월 23일
Thank you for your review!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천
기대보다 좋았어요. 노후됐으나 관리잘되고있고 직원들 친절하고요. 위치너무좋구요.
2019년 8월에 5박 숙박함
답변 제공: Erika, Manager 님, 2019년 8월 22일
Thank you for staying with us!

10/10 - 훌륭해요

SEUNGJIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 5박 숙박함
답변 제공: Erika, Manager 님, 2019년 5월 12일
Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cosy place and good location but not kind staff.
It was cosy and comfortable place. But staff at the hotel was not kind and they didn't respond in our request well. Location was very close to the Time square and 5th avenue so it was very nice to look around midtown by walk.
2017년 11월에 7박 숙박함

10/10 - 훌륭해요

SUN YOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결
깨끗한 방과 편안했습니다
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

Danielle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant stay. I loved having the kitchen option. I plan to stay again in the future.
2024년 3월에 3박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 26일
Dear Danielle, Thank you for choosing the Candlewood Suites New York City-Times Square for your visit to our city and for sharing your review. It is great to hear that you had an enjoyable stay and our kitchenette was perfect for your needs! We truly appreciate your positive feedback and are honored that you plan to stay with us again. We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value reasonably priced.
2024년 3월에 3박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 26일
Dear Jeffrey, Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. It is lovely knowing that you found our hotel reasonable. We are thrilled you enjoyed your stay, and your comments were a pleasure to read. Please come back and visit us soon!Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Mitch

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is well located in Midtown Manhattan, close to Times Square and the Metro. Room was well equipped and hotel staff were very friendly and professional.
2024년 3월에 5박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 25일
Dear Mitch, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent review! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are glad you thoroughly enjoyed your stay with us and liked our excellent location close to Times Square and the Metro, well-equipped rooms, and friendly service. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager

2/10 - 너무 별로예요

Kenny 님, New York

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty
2024년 3월에 7박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 24일
Dear Kenny, Thank you for staying with us and sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience and regret any cleanliness issues you encountered. We have shared your feedback with our housekeeping team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Chantel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Ughratdar 님, 2024년 3월 22일
We appreciate you taking the time to share your experience with us, wish we see you sooner again.

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is nice and the room seemed newly renovated and very pleasant to stay there. 39th Street near 9th Ave does have some homeless people and construction occurring. Nothing dangerous, just a bit unsettling - but that's NYC in some places.
2024년 3월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 21일
Dear Andre, It is lovely to hear how much you enjoyed your Candlewood Suites New York City-Times Square stay. We're particularly pleased that you liked your room. We have noted your feedback about the location and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back shortly!Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

David

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien, solamente no mide 33m2 como indica en la descripcion
2024년 3월에 6박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 19일
Dear David, Thank you for your review. We are pleased you enjoyed your overall stay and will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience and hope to have another opportunity to welcome you back to our hotel. Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location. Staff seemed nice. Check in process pretty easy. Not bad overall.
2024년 3월에 4박 숙박함
답변 제공: LMP- Manager 님, 2024년 3월 18일
Thank you for past stay review! We greatly appreciate you for taking the time to let us know you had a great stay,

8/10 - 좋아요

KENNETH 님, SOUTH SAN FRANCISCO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 17일
Dear KENNETH, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

May

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff in clean, safe, quiet hotel; central to transportation, Broadway, Times Square and lots of dining options.
2024년 3월에 3박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 15일
Dear May, Thank you for your glowing review of Candlewood Suites New York City-Times Square! We're thrilled to hear that you enjoyed our friendly and helpful staff, clean and safe accommodations, and convenient location. Your satisfaction is our priority, and we hope we have the chance to welcome you back in the near future!Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 15일
Dear Melody, Thank you for choosing Candlewood Suites New York City-Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Bam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is good♥️♥️💯💯
2024년 3월에 2박 숙박함
답변 제공: LMP- Manager 님, 2024년 3월 14일
Bam,Thank you so much for leaving us your recent stay feedback and rating. We are absolutely glad everything was good during your stay with us. W hope to have you stay with us again in a future visit to NYC.

8/10 - 좋아요

Ruben dario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good cha
2024년 3월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 13일
Dear Ruben dario, We appreciate you leaving a generous review regarding your recent visit to Candlewood Suites New York City-Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. rWarmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Wilmine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was overbooked so did not get the room that I originally paid for and the young lady that check me in was rude but everyone else we encounter was very nice. Hotel was in a great location, walking distance to restaurants and subway station. Had a great time overall
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Thabo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Times Square was just a few steps away, service was exceptional, room was clean and had a great view
2024년 3월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 11일
Dear Thabo, Thank you for choosing Candlewood Suites New York City-Times Square! We are delighted you enjoyed our exceptional service and were impressed with your clean room with a fantastic view. Being steps away from Times Square is our guest's favorite, and we are glad it adds to your experience. Your positive feedback is appreciated, and we hope to welcome you back for another wonderful stay.Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Chantel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient and great kitchenette
2024년 3월에 4박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 11일
Dear Chantel, We are glad you found Candlewood Suites New York City-Times Square convenient, and the kitchenette met your needs! Your positive feedback is appreciated, and we hope you had a delightful experience. Should your travels bring you back to the area, we'd be honored to host you again for another enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

yuval

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice
2024년 3월에 4박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 9일
Dear yuval, We're thrilled you had a pleasant stay at Candlewood Suites New York City-Times Square! Your satisfaction is our priority, and we're delighted everything met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful stay soon!Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Libin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Emplacement en plein cœur de Manhattan et le personnel très à l’écoute .
2024년 2월에 3박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 5일
Dear Libin, We are delighted to know how happy you were with the location and the staff! Thank you for choosing Candlewood Suites New York City-Times Square, and we look forward to welcoming you back soon.Warmest regards,Laurie MiskoArea General Manager

2/10 - 너무 별로예요

Daniel

별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 3월 2일
Dear Daniel Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

ROXANNE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would like to say something about the laundry situation. I'm glad that it is a free service. However, I have never felt stressful just doing the laundry because some of the washers and dryers are not fully functional. and no instructions given which is which can be used.I spent 3 hours in the laudry room for just free shirts and pants. My 2nd experience was one of the staff was loading the hotel's pillowcases and was about to start the washing and I politely asked him if I could use one of the washer since he occupied the two washer at the same time. He oblided however his actions contradicted because he unloaded all the pillow cases in harsh throwing way on the floor. I dont know what his problem but his action was not appropriate. I am completely aware that he was trying to do his washing job and finish all the chores. I felt bad of his action. I didnt ask his name though. I strongly recommend to the management that they have to put specific time for guest laundry time and staff laundry time since we are both sharing same laudry room. or improve their laundry room and let the guest pay for small fee and use that payment for improvement of the room.
2024년 2월에 10박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 25일
Dear ROXANNE, Thank you for sharing your experience at Candlewood Suites New York City-Times Square. We appreciate your feedback regarding our laundry facilities and apologize for any inconvenience you experienced. Ensuring the functionality of our washers and dryers is a priority, and we will address any issues promptly. Your suggestion regarding designated guest and staff laundry times is noted. We value your input as it helps us enhance the guest experience. Thank you again for bringing this to our attention, and we look forward to welcoming you back so we can provide you with a better experience.Warmest regards,Laurie MiskoArea General Manager

6/10 - 괜찮아요

joycelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room not ready upon check in.
2024년 2월에 3박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 25일
Dear Joycelyn, We appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We are grateful for your patience and also your constructive feedback. Reviews such as yours are invaluable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

Nakagawara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 23일
Dear Nakagawara, We are pleased to receive your generous rating for Candlewood Suites New York City-Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location and great staff
2024년 2월에 3박 숙박함
답변 제공: LMP- Manager 님, 2024년 2월 22일
Eric,Thank you so much we appreciate you for your recent stay review!

8/10 - 좋아요

Shareta

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed it
2024년 2월에 3박 숙박함
답변 제공: LMP- Manager 님, 2024년 2월 22일
Shareta,Thank you for feedback.

10/10 - 훌륭해요

Valentina

좋아요: 청결 상태
2024년 2월에 6박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 21일
Dear Valentina, We are thrilled you had an excellent stay at Candlewood Suites New York City-Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Manatchaya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter needs to go to NYC often for auditions and we have stayed at many hotels in the area. The Candlewood price point is excellent...the service was amazing. She had to travel herself this trip since I got Covid last minute and she had no problems at this hotel at all. It was safe, it was a great location and the employees were wonderful. This is our new go-to hotel.
2024년 2월에 4박 숙박함
답변 제공: LMP- Manager 님, 2024년 2월 18일
Manatchaya,Thank you for choosing Candlewood Suites again for your return trip to NYC. We are glad everything was as you remembered and expected. We hope you continue to stay with us and we hope you have a wonderful day.

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
2023년 12월에 9박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 11일
Dear Eduardo, It was a pleasure having you as our guest at Candlewood Suites New York City-Times Square. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back very soon.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

Cecilia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 10일
Dear Cecilia, On behalf of our team at Candlewood Suites New York City-Times Square, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Warmest regards,Laurie MiskoArea General Manager

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was superb, Especially Polanco, who kept me informed by text about all policies and the late arrival of my roommate. The rooms were clean and well-stocked. The kitchenette was supplied with all the necessary items for our 2-day stay. Including coffee. All in all, yes, a perfect stay. I plan on making this our regular stay in NYC.
2024년 2월에 2박 숙박함
답변 제공: LMP- Manager 님, 2024년 2월 5일
James,Thank you so much for your recent stay review! We appreciate your feedback and are glad our staff communicated with you properly. We cant wait to see you again, hope you have an amazing day!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
To much inmigrantes around the property..
2023년 12월에 7박 숙박함
답변 제공: Area General Manager 님, 2024년 1월 30일
Dear Daniel, We are happy you chose Candlewood Suites New York City-Times Square for your recent visit to the city. We're committed to providing a welcoming environment for all guests, and we hope your stay was comfortable. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

cecil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, amenities, cost
2024년 1월에 1박 숙박함
답변 제공: Area General Manager 님, 2024년 1월 23일
Dear Cecil, It is a pleasure to read your fantastic review of the Candlewood Suites New York City-Times Square. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit New York City.Warmest regards,Laurie MiskoArea General Manager

8/10 - 좋아요

cecil

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Price, location and product offering
2024년 1월에 4박 숙박함
답변 제공: LMP- Manager 님, 2024년 1월 23일
Thank you for your rating and review! We appreciate you.

10/10 - 훌륭해요

CECILIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: LMP- Manager 님, 2024년 1월 23일
Cecilia,Thank you for your 5/5 rating! We hope you had an amazing stay.

8/10 - 좋아요

cecil

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to all places
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear cecil, Thank you for highlighting the convenient location of Candlewood Suites New York City-Times Square. We're pleased you enjoyed the proximity to various places during your stay. Your positive feedback is much appreciated, and we look forward to welcoming you back for another enjoyable experience in the heart of the city!Warmest regards,Laurie MiskoGeneral Manager

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were helpful and friendly 24 hour free coffee, tea and hot chocolate In room kitchen well appointed Mattress was great and best sheets, super soft Convenient to Times Square, Broadway, Javits and great restaurants It’s NYC, so rooms are always smaller but it was big enough for a couple for 10 days
2024년 1월에 9박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Laura, We're delighted to hear about your positive experience at Candlewood Suites New York City-Times Square! It's fantastic that you found our staff helpful and friendly. We're pleased you enjoyed the well-appointed in-room kitchen, great mattress, and super soft sheets. The convenient location near Times Square, Broadway, Javits, and restaurants adds to the overall positive experience. Thank you for choosing us!Warmest regards,Laurie MiskoGeneral Manager

8/10 - 좋아요

Genoveva

2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Genoveva, We are thrilled you had an excellent stay at Candlewood Suites New York City-Times Square, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoGeneral Manager

10/10 - 훌륭해요

MIHAELA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic place!
2024년 1월에 6박 숙박함
답변 제공: Area General Manager 님, 2024년 2월 24일
Dear MIHAELA, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager

2/10 - 너무 별로예요

Anna Maria

단체 여행
별로예요: 직원 및 서비스
As soon as we arrived at the hotel, the receptionist denied there was a deposit paid under our name and asked us for the full payment of the rooms. While we were arguing about the problem, I received an SMS which said that my credit card had just been charged for the whole amount of the room. This transaction was effected by the receptionist herself without any request of consent. I only realized it thanks to the message I received. I showed the message to her and, as I was really angry, she said she had just made a mistake (???????????). My question is: what kind of mistake is charging an amount of money without the consent of the client? She had simply picked up the details of the card I used for the booking on Expedia. At that point we were really angry so the receptionidst phoned the manager who asked the receptionist make a photocophy of our credit cards (??????????). We refused so we had to wait more than an hour for the manager to come back (this happened after a nine-hour flight from Milan to JFK). She didn't let us go into the rooms simply because we didn't want our cards to be photocopied. I would like to stress the fact that we had already paid in advance a deposit for the first night. The manager finally arrived and apologised (not enough for keeping us waiting for more than an hour) and found the transaction for the deposit. At the end she authorized a refund and we paid only for the remaining nights. But the overall experience was really negative.
2023년 12월에 6박 숙박함
답변 제공: LMP- Manager 님, 2024년 1월 9일
Anna Maria,Thank you for giving us your experience of check in. The issue with the reservation was that you did not inform the front desk hat there were two reservations that were being checked into. The reason why we asked for the copy of the card was for you not to wait which is a choice you decided on your own making your wait time longer since I got in later that evening. Your choice was to wait after what we suggested. The situation was a misunderstanding and I myself had apologized for this when I personally checked you in when I arrived at the property. We appreciate you for remind us there is always time for improvement.