외관

베이몬트 바이 윈덤 휠러 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 휠러
1410 S Alan L Bean Blvd, Wheeler, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 134개 이용 후기 중 42개" "
평점 8 - 좋아요. 134개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 134개 이용 후기 중 23개" "
평점 4 - 별로예요. 134개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 134개 이용 후기 중 12개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

SANDRA

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No vending machines working, the pool was torn apart and not working and has been down for over a year. Outside side door stayed unlock. Building needs updated
2024년 3월에 1박 숙박함
답변 제공: Stacy 님, 2024년 3월 19일
Thank you for staying with us. We are still working on things for the hotel. I do hope you will stay with us again.

2/10 - 너무 별로예요

KIMBERLY

2023년 12월에 1박 숙박함
답변 제공: Stacy 님, 2023년 12월 28일
Good afternoon Kimberly I apologize that your stay was terrible. Please feel free to let me know the things that are in my control to fix. I do hope you will stay with us again.

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The receptionist was competent however my reservation was not as promised. I asked for two rooms side by side on the first floor. They put my son upstairs because the people in the room he was supposed to stay in decided to extend their stay. I feel they should have moved those people to the upstairs room versus voiding my reservation. The pool and hot tub were closed as well as the elevator. There had been a fire and a lightening strike on the elevator memory board. No fault of the hotel manager just annoying for customers.
2023년 12월에 2박 숙박함
답변 제공: Stacy 님, 2023년 12월 25일
I do again apologize for your son being on the second floor. When I checked your son in he was Ok with it. I try to keep the women on the first floor to make it easier for them. I apologize for not putting you on the second floor where you could of been next to your son. Thank you for being so understanding about the pool and hot tub. I do hope you will stay with us again.I hope you have a Merry Christmas and Happy New Year.

10/10 - 훌륭해요

Troy E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Little awkward that the vending machines were down. Beyond that nice property, I like the tall ceilings and the tall shower heads
2023년 11월에 1박 숙박함
답변 제공: Stact 님, 2023년 12월 12일
Troy,Thank you for your review. Please know the next time you stay with us we do have snacks and soft drinks and water at the front desk. We hope to see you again.

6/10 - 괜찮아요

Hugo

출장 여행
별로예요: 청결 상태, 객실의 편안함
Front desk upon arrival wasnt very professional
2023년 11월에 1박 숙박함
답변 제공: Stacy 님, 2023년 11월 25일
I am very saddened to hear that about my staff. I do hope you will stay with us again. I have addressed this issue with my staff. Thank you for letting me know.

6/10 - 괜찮아요

Connie

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Not great/Not terrible
Surprised to find a Wyndham hotel in such a small town.
2023년 10월에 1박 숙박함
답변 제공: Stacy 님, 2023년 10월 31일
Thank you for staying with us. Please drop me a message and let me know what issues there were.

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
별로예요: 청결 상태
Stacey was very helpful - she was the best part of my stay. At first, I thought .y room looked clean. But after finding about 5 large dead beetles that may have been cockroaches in my room and more throughout the hotel, I was quite grossed out.
2023년 9월에 1박 숙박함
답변 제공: Stacy 님, 2023년 9월 16일
Amanda, I am so sorry about the beetles and crickets tha we are having an issue with. I do hope that you will stay with us again when you are out this way. I do hope you had a safe trip.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not up to standard
It was disappointing to have the fitness center being renovated. I noticed the Wyndham website said it and the pool were unavailable about a month prior to my stay but the statement about the fitness center has been removed, so I expected to find it open. Also the elevator was out of order. I was not provided a password to the WiFi and no one was at the reception desk each time I tried to ask. The room was clean, but I found a cockroach in the room on my last night which I managed to remove and then another one in my last morning. They need to spray for bugs or not put people in rooms close to the pool renovation.
2023년 8월에 3박 숙박함
답변 제공: Stacy 님, 2023년 8월 31일
Dear GuestI am so very sorry for the difficult issues during your stay with us. Thank you for letting me know so I can assure that these problems are being taken care of. I do hope that you will stay with us again when you are in the area.Stacy Goldberg General Manager

8/10 - 좋아요

Coreen

2023년 7월에 1박 숙박함
답변 제공: Stacy 님, 2023년 8월 31일
Dear Guest. Please feel free to let me know the good and the bad during your stay with us. I hope you do stay with us again.Stacy GoldbergGeneral Manager

10/10 - 훌륭해요

Susan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We ran into bad weather (from the tornados) & the staff help with accommodating items to keep us from losing all our belongings in the back of our truck.. The winds lifted our cover up & was slamming it against the cab..
2023년 6월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2023년 7월 8일
I am so glad to hear that you were safe and so happy that my staff was able to help you so your belongs were safe. Hope you will stay with us again.

2/10 - 너무 별로예요

Chad

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Stacy 님, 2023년 7월 5일
Good morning ChadI am sorry to see that you gave us a 2. If you would take the time to send me an email on the issues that did not make your stay a 10 i would greatly appreciate it. I do hope that you will stay with us again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Verify pool avail; being renovated 28June'23
Hotel is fine but it's under renovations and the pool was not available 28 June'23.
2023년 6월에 1박 숙박함
답변 제공: Stacy 님, 2023년 7월 5일
Thank you for letting us know about your stay. We do hope you will stay with us again. Have a great day.

4/10 - 별로예요

robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2023년 6월 20일
Robert,I am sorry to see that your stay with us was not up to the standards we strive to meet. I do hope you can let me know more about your stay so i can attempt to fix it. I do hope you will stay with us again.

8/10 - 좋아요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2023년 6월 20일
Angie,Thank you for staying with us. Please feel free to let me know what we can do to improve your stay with us in the future.

2/10 - 너무 별로예요

Craig

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was very disappointed by this hotel. I read other reviews and thought okay they say it was clean so that’s good. It was very close to where I needed to be and it was a Hyatt brand so how bad could it be. I was scared to go to sleep. I thought something would crawl on me and bite me. Dead bugs on the floor. The rooms are extremely dark and not enough light. The wall colors don’t help. This makes the baites hotel look like the Waldorf Astoria. Never again!
2023년 5월에 1박 숙박함
답변 제공: Stacy 님, 2023년 5월 18일
Good Morning, could you give me a call back to discuss your stay. I see you listed it as a Hyatt brand so I would like to make sure you have the right hotel.Stacy GoldbergGeneral Manager

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Stacy 님, 2023년 5월 18일
Good morning,Please feel free to give me a call so we can discuss your stay with us.

10/10 - 훌륭해요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GREAT CUSTOMER SERVICE
Great customer service. We didn't get in until 4:30 am and they held the room for us. Great customer Service.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kitty

2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff was friendly, the room fine but due to a fire in the fall the pool was not open. I think it should have been noted on the website.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Julia

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The tv doesn’t work, no water in the shower or toilet to flush and loose title in the barthroom
2023년 1월에 1박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The place was well kept and clean, and the staff was very friendly and helpful, but there wasn't any satisfactory breakfast or even any drinking water due to Wyndham not allowing the staff to go out and get what they needed when the supply distribution slowed
2022년 1월에 1박 숙박함

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Breakfast was very poorly prepared. Food was cold. Waffle machine dirty and not plugged in.
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

SETH

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Made reservations at this property, arrived to the lobby empty. My husband and me sat in lobby, rang bell, tried to call the phone (which was a constant busy signal).. was left with no where to stay because the hotel was left unattended and absolutely worst experience of our lives!!!
2021년 12월에 1박 숙박함

4/10 - 별로예요

Mikella

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Made a reservation and I go to check in and the guy had to check 7 rooms before he found a clean one to use. Ended up the key service was down so I didn’t even get a key and the check in guy had to use the master key to open my door and he just kept my door propped open for me. The side door was also propped open to the hotel so it was just unsafe for a traveler who goes by myself. Tv also didn’t work in a suite room.
2021년 12월에 1박 숙박함

6/10 - 괜찮아요

Daniel

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad entrance to parking lot for a trailer. Needs sign to direct to back lot parking.
2021년 10월에 1박 숙박함
답변 제공: Stacy 님, 2021년 11월 15일
I do apologize for you trouble parking. Thank you for letting me know.

6/10 - 괜찮아요

Melody

2021년 10월에 1박 숙박함

4/10 - 별로예요

Katharine

2021년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Cynthis

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The beds are rock hard. The staff cannot answer a ssimple question.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice & convenient!
2021년 8월에 1박 숙박함

8/10 - 좋아요

Dorothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just an overnight stay
When we checked in, the front desk personnel was very helpful and friendly. When we got to our room, the AC wasn’t working properly so we called the front desk. He came to see if he could fix it but could not and gave us a room upgrade and helped us carry all our stuff to the new room. The next morning they ran out of milk and actually went to the store to pick up more for us. They went above and beyond to make sure our stay was nice. The hotel was clean and well taken care of. We enjoyed our stay.
2021년 8월에 1박 숙박함

4/10 - 별로예요

Angela

2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Liked that's in Wheeler. Seemed like it was run on a shoe string.
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 1박 숙박함

10/10 - 훌륭해요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2021년 5월 29일
Thank you for staying with us. We look forward to seeing you again.

6/10 - 괜찮아요

Yashi

가족 여행
2021년 5월에 2박 숙박함
답변 제공: Stacy Goldberg 님, 2021년 5월 29일
Thank you for staying with us. We do hope you will stay with us again. Have a great day.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2021년 5월 29일
Thank you for staying with us. We look forward to seeing you again. Have a great day.

10/10 - 훌륭해요

Ted

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Stacy 님, 2021년 5월 9일
Thank you for staying with us. Please give us a call when you are back in the area. Look forward to seeing you again

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great!
2021년 3월에 1박 숙박함
답변 제공: Stacy 님, 2021년 5월 9일
Thank you for staying with us. Look forward to future visits.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

4/10 - 별로예요

Shonda 님, Moore

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is clean, nice room...however there wasn’t enough hot water to take a decent shower. The pool was closed, the hot tub has never worked and the fitness room was closed. Very disappointing when we are still paying full price for all amenities to be included!
2020년 10월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2020년 11월 13일
I apologize that your stay with us was not up to our standards. The hot water issue was resolved. I do hope you will stay with us again. Please give me a call and I will take care of you personally. Stacy Goldberg

8/10 - 좋아요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a few minor issues, but manager and staff made it right. Very nice and courteous. Will be back for sure!
2020년 10월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2020년 11월 13일
Katherine, thank you for your kind words. Also a big thank you for being so patient with us while we fixed the issues. Look forward to seeing you again. Stacy

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not what I expected the room that was reserved was a total mess and was given another room and was not totally ready
2020년 10월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2020년 11월 13일
I sincerely apologize that your stay with us was not up to our standards. I do hope you will stay with us again and give us a chance to show you our hospitality.

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Even though the COVID limited some of the services, I was pleased with what they provided for us.
2020년 9월에 3박 숙박함
답변 제공: Stacy Goldberg 님, 2020년 9월 21일
Thank you Jill for your comments. We look forward to seeing you again. Stacy Goldberg

8/10 - 좋아요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 8월에 1박 숙박함

8/10 - 좋아요

Mindy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
no breakfast though advertised
Good overall- advertised breakfast, but did NOT serve any food (they said due to Covid concerns). They would not offer a discount due to the change in service.
2020년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was bearable the staff do not care about this property at all.
2020년 7월에 1박 숙박함
답변 제공: Stacy Goldberg 님, 2020년 7월 13일
i apologize for your room not being up to standards. Please give the hotel a call I would like to talk to you regarding your room. Please ask for Stacy. Thank you.