로비

수퍼 8 바이 윈덤 유니버설 시티 여행 후기

2 out of 5
수퍼 8 바이 윈덤 유니버설 시티
200 Palisades Dr, Universal City, TX

이용 후기

6.4
평점 10 - 훌륭해요. 1004개 이용 후기 중 241개" "
평점 8 - 좋아요. 1004개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 155개" "
평점 4 - 별로예요. 1004개 이용 후기 중 141개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 220개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

jason

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot
2024년 3월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello Jason, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Alex, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was great
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Jason, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 - 별로예요

EDGAR

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Edgar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Hoa

연인과의 여행
좋아요: 편의 시설/서비스
It quite convenient for my trip to stay at this motel. The only one thing I do not appreciate is dirty bath tubs. Maybe they are cleaned!!! but they look yucky to me. these bath tubs are so old! Omg it’s time for replacement. I have to wear flip flops to take a shower. Lol
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Hoa, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Brittany, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 - 괜찮아요

VALINDA

좋아요: 직원 및 서비스
Decent for an overnight stay. It’s nothing fancy but personally would not stay there again. Check in/out was quick.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Valinda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Abel

출장 여행
좋아요: 청결 상태, 직원 및 서비스
No break fast
2024년 3월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Abel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Jason, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Adrian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

sandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the price
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Sandra, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 - 괜찮아요

Victoria

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They main boss lady is very nosy i had my window open and was inside and she pressed her face up to my window looking inside. And same lady was also banging on my door and gave my daughther attitude asking if we were leaving yet but we had already extended our stay! There is also roaches and they dont do anything about it
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Victoria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

scott

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice mattresses although they were more elevated than a normal bed. Our room had a sagging shower rod so the curtain didn't stay closed well causing a wet wall and floor. The hairdryer also had a blown fuse and did not work. There were no breakfast items in the lobby though rooms had a coffeemaker. Nice, clean, and safe budget-conscious hotel,
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 3일
Hello Scott, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Marsha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The housekeeper was the best
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Marsha, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 - 너무 별로예요

jeremy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, drily, dirty!
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 28일
Hello Jeremy, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙌
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Ronald, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Shawna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Shawna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Ronald

출장 여행
Good
2024년 2월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Ronald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Shanell

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Shanell, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

Manuel

좋아요: 청결 상태, 직원 및 서비스
La propiedad tiene falta de mantenimiento, las camas muy altas, la llave de la tina en mal estado, por lo demás el hotel es aceptable
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Manuel, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - 좋아요

Victoria

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe at night
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 4일
Hello Victoria, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 - 괜찮아요

Arturo

2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 7일
Hello Arturo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Tomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 4일
Hello Tomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Michael

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 27일
Hello Michael, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Luis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La cobija de la cama tenía un agujero por quemada de cigarro, la mayoría de las sábanas tenían mancha, el personal fue grosero al salir de la habitación.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 27일
Hello Luis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 23일
Hello Jason, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price, not horrible. All of the coffee and drink dispensers in the lobby were out of order. Gap all the way around door of the room. Pretty quiet and well lighted parking lot.
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 17일
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

V.LaNeal

2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 6일
Hello V. LaNeal, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Suanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night's sleep in no-frills place!
Super 8 was a good night's stay. It is an older property, but the price was great! It is a no-frills motel, which i was looking for (didn't need breakfast or anything like that since i was visiting fam!), but it was comfortable, shower & water pressure were good, the king room was very comfy, plenty of wall plugs for phone and laptop (which i didn't bring!). The only down side for me, being 5'3" lady was the bed was HIGH! =)~ With bad knees, that was my only issue, but not their fault at all!! And did have an issue of my key not working the 2nd day - so had to go to the office to get those redone. But nice office, got those taken care of. Thank you for a good night's sleep!
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 17일
Hello Suanne, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 - 훌륭해요

Ximena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
bien
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Ximena, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Victor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nationwide Masonry and Stucco Inc
Good Place to stay
2023년 11월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Victor, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 - 괜찮아요

Nick

출장 여행
좋아요: 직원 및 서비스
Need to get movie show lol
2023년 11월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello NIck, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Juana

2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Juana, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - 너무 별로예요

Jordan

2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Jordan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Andreas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ADA: STAY AWAY
This property does not care about persons with disabilities. I got turned away with my service animal. They wanted me to show an "ID CARD" for my service animal? Absolute ADA violation. This business should be ashamed. Good that banks can get your money back, cause hotels.com wouldn't help at all
2023년 11월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Andreas, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

4/10 - 별로예요

Troy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fridge didn't work. Staff at desk was very rude and unprofessional
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Troy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its an older property, but room was clean and area was quiet.
2023년 11월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello Alice, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - 괜찮아요

Jose

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was ok. Somewhat half renovated. Saw several roaches in the bathroom periodically.
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Jose, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 - 훌륭해요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable price
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 31일
Hello Alvin, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Hoa

연인과의 여행
좋아요: 편의 시설/서비스
The room smells good when I first open the door but it’s only last for a few minutes then it starts to smell bad. Definitely not a pleasant smell. They put the new caulking over on top of old one! It looks pretty bad to the point I am not sure if I should take a shower LOL I stayed at this property several times before and we were ok with it. Just got a bad one this time.
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 27일
Hello Hoa, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Gregory

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 21일
Hello Gregory, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Deissy

2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello Deissy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 - 별로예요

Leah

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No coffee in the room. Hair dryer non functional No guide for the tv One tiny bar of soap for two guests No shampoo
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 17일
Hello Leah, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

Linda

2023년 10월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 4일
Hello Linda, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Alvin

2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 27일
Hello Alvin, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 - 훌륭해요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 4일
Hello Jenny, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 - 너무 별로예요

Krystal

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 4일
Hello Krystal, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 1일
Hello Valued Customer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 - 좋아요

Renae

출장 여행
좋아요: 편의 시설/서비스
This time it was quiet and peaceful
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 27일
Hello Renae, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 - 괜찮아요

Renae

출장 여행
For the most part it was peaceful some of the guest were loud but overall it was a nice stay
2023년 9월에 7박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 23일
Hello Renae, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.