외관

노보텔 맨체스터 웨스트 여행 후기

3 out of 5
노보텔 맨체스터 웨스트
Worsley Brow, Worsley, Manchester, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 398개" "
평점 8 - 좋아요. 1001개 이용 후기 중 421개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 112개" "
평점 4 - 별로예요. 1001개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 23개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

yuhwa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Janet

출장 여행
Limited menu for vegetarians, very carbohydrate based
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 1박 숙박함
답변 제공: MLP 님, 2024년 4월 16일
Perfect score, thanks Tim

6/10 - 괜찮아요

Audrey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is good. The rooms were comfortable. Breakfast was excellent. However ,we fined in the restaurant on our first night. It was poor, overpriced and not very tasty. The slimmest piece of overcooked salmon on bland rice. My linguine was swimming in oil. Tasteless. I had to ask for some pesto sauce. We had to send the wine back to the bar as it tasted sour .The decor was dark and dreary with no atmosphere. . We fined at the pub next to the hotel for our other 2 nights. Would only stay for B&B in future.
2024년 3월에 3박 숙박함
답변 제공: MLP 님, 2024년 4월 1일
Oh dear, sorry that you didn't find our food to your liking. Our menu is served from fresh ingredients, cooked by our qualified chefs, to order, again we are sorry that you did like it, it's not usuaqlly the case. You are correct the Green King pub next to us serves great pre prepared food.Happy to read your other positive comments, thank you for taking the time to review us. We do hope that you will come back to us in the future.

8/10 - 좋아요

Bryan

2024년 3월에 1박 숙박함
답변 제공: MLP 님, 2024년 3월 11일
Thanks for the review score Bryan, hope we will see you again.

10/10 - 훌륭해요

Anita

2024년 3월에 1박 숙박함
답변 제공: MLP 님, 2024년 4월 1일
Great score, thank you so much.

10/10 - 훌륭해요

Helen

2024년 2월에 1박 숙박함
답변 제공: MLP 님, 2024년 3월 21일
5 out of 5, thank you so much Helen.

8/10 - 좋아요

Bruce

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2024년 1월 11일
Hi Bruce,Thank for your review, looking at your scores we are glad to know you had a good time, we will try harder to improve our services and facilities to get a perfect score next time.Looking forward for your next viist.Kind Regards

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay many times at Novotel Manchester west always very happy
2023년 12월에 2박 숙박함
답변 제공: MLP 님, 2023년 12월 25일
Thanks Peter, realy pleased that you enjoyed your stay again. We appreciate you taking the time to review us.

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed as a family for an evening. stayed as it was close to picadilly gardens for xmas shopping. Little disappointed that they hadnt informed us that we wouldn't be able to eat between certain hrs as they had xmas parties at the hotel. Not enough pillows on the bed
2023년 12월에 1박 숙박함
답변 제공: MLP 님, 2023년 12월 25일
Thank you for taking the time to review us.I'm sorry that you wanted to eat over the busiest hours of the year for us, I'm afraid that was unavoidable. Just so you know for next time, a quick call to the front desk and we can provide many extras, including pillows.

10/10 - 훌륭해요

Hollie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and clean
2023년 12월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 12월 12일
Dear Hollie,Thank you so much for your kind words and for taking the time to review your stay with us at Novotel Manchester West.We are delighted that you felt our hotel was clean, staff friendly. Here at Novotel, we strive to provide our guests with the best experience possible, and we are so pleased that this was your case.We look forward to welcoming you back soon!Kind Regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ok for business - M60 noise takes the shine off
Ok if passing through. Food was big standard hotel fare. Chain pub just at the entrance which would be similar.
2023년 12월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 12월 9일
Dear Guest,Thank you for taking the time to review your recent stay with us at Novotel Manchester West. We are glad you found our hotel suitable for business needs and that the food met your expectations. We understand that the noise from the M60 may have detracted from your stay. At Novotel, we strive to provide a pleasant environment for all of our guests, and we apologize if that was not achieved during this particular visit. We appreciate your feedback, and we hope you give us another opportunity to provide a more enjoyable experience in the future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 12월 6일
Dear Michael,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.We will definitely look to improve our service and facilities so we could have a perfect score form you next time.Looking forward for your next visit.Kind Regards

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Once again a comfortable stay. So easy to get to just off the motorway and so convenient for the wonderful RHS Bridgewater.
2023년 11월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 28일
Hello Bill,Thank you for taking the time to share your experience at Novotel Manchester West. We are glad that you found the hotel convenient visiting RHS garden's and off the motorway.We are also delighted that our staff were polite and helpful. Your feedback is invaluable to us and we will continue to strive towards providing the best service possible.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel and great staff
2023년 11월에 3박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 27일
Dear John,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Looking forward for your next visit.Kind Regards

2/10 - 너무 별로예요

bryn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m sorry to say but we had a really bad experience with yourselves , the room was untidy and hairs on the bed also there was one toilet roll that looks like it had been thrown on the floor and left behind the toilet . Also in the evening when returned to the hotel there was some abusive and intrusive men at the bar that was really intoxicated and offending with no staff around to calm them and fix the situation , all in all this was a terrible experience sorry .
2023년 11월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 24일
Dear bryn,Thank you for taking the time to share your recent experience with us. We appreciate all feedback from our guests and take it very seriously. At Novotel Manchester West, we strive to create a safe and comfortable environment for all our guests. We are sorry that your stay did not live up to our high standards, and we understand that the behaviour of other guests can influence your experience. Our team is committed to ensuring the safety and comfort of our guests at all times. We hope you will give us another chance in the future so that we can show you what a pleasant stay at Novotel Manchester West looks like. Sincerely,

8/10 - 좋아요

Ross

2023년 11월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 20일
Dear Ross,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring are delighted that you enjoyed your stay with us.Looking forward for your next visitKind Regards

8/10 - 좋아요

Sharon

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and the room was spacious staff were friendly and welcoming
2023년 11월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 13일
Dear Sharon,Thank you for your kind words about Novotel Manchester West. We are delighted to hear that you found our hotel to be clean and the room spacious. Our friendly and welcoming team also make a great contribution to ensuring that our guests enjoy their stay with us. We strive to provide a first-class experience for all of our guests and we are grateful for your feedback. We look forward to having you as our guest again soon! Kind regards,

8/10 - 좋아요

Merhala

가족 여행
좋아요: 직원 및 서비스
Convenient location
For me, this is a convenient place to stay. The location is suitable, and it has adequate room service. The wooded area is nice. Heating is not very good.
2023년 10월에 4박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 8일
Dear Merhala, Thank you for your review of Novotel Manchester West. We are so pleased to hear that you found our location suitable and the room service adequate. We are delighted that you also enjoyed the wooded area around us. We value all of our guests’ feedback, and we regret that we were unable to provide a satisfactory experience when it comes to heating. At Novotel Manchester West, we strive to provide the utmost comfort and convenience for our guests, and we will use your feedback to evaluate how we can better serve you in the future. Thank you again for taking the time to leave your review. We hope to welcome you back soon! Sincerely,

10/10 - 훌륭해요

Tsz Choi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 6일
Dear Tsz Choi,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.Looking forward for your next visit.Kind Regards

10/10 - 훌륭해요

Kamala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 25일
Dear Kamala,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.Looking forward for your next stay with us.Kind Regards

10/10 - 훌륭해요

Fraser

2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 20일
Dear Fraser,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and are delighted that you enjoyed your stay with us.Look forward for your next visit.Kind Regards

8/10 - 좋아요

Peter

2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 11월 6일
Dear Peter,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and we are delighted that you enjoyed your stay with us, we will work hard to get a perfect score next time.Kind Regards

10/10 - 훌륭해요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 5일
Dear Gary,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 star scoring and we are delighted that you enjoyed your stay with us.Look forward for your next visit.Kind Regards

10/10 - 훌륭해요

Rosalind

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 6일
Dear Rosalind,Thank you for a perfect score of your recent stay with the Novotel Manchester West, we are so glad that you've enjoyed your stay and we look forward for your next visit.Kind Regards

10/10 - 훌륭해요

E D

2023년 10월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 6일
Dear E D,Thank you for a perfect score, we are glad to know that you had a good time during your stay with us.We look forward for your next visit.Kind Regards

10/10 - 훌륭해요

Rosalind

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Stayed 2 night weekend with friends. Lovely room and breakfast was excellent. Ideal place to visit RHS Brdgewater.
2023년 9월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 5일
Dear Rosalind,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us. Thank you for your kind words about our rooms and breakfast, we are glad that it was to your liking.Looking forward for your next viist.Kind Regards

8/10 - 좋아요

Lydia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab hotel close to Trafford centre
We stayed at the Novotel for one night, the room was really spacious and I particularly liked that the children had a good size double bed rather than one of those small single beds. The hotel was very clean, it had everything we needed in the room and the breakfast was lovely and plentiful. It’s literally only 8mins from the Trafford centre, which was £10 in a taxi. Would definitely stay again and highly recommend.
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 2일
Dear Lydia,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall clean, a few marks in the bath. Room too warm and difficult to cool down
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 25일
Dear Anonymous,Thank you for you review of your recent stay with us. Thank for your kind words about our cleanliness and please be assured that your feedbacks have been taken onboard for us to help improve our services and facilities.We hope to see you again.Kind Regards

10/10 - 훌륭해요

Miss

2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 25일
Dear Miss,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 Star scoring and we are delighted that you enjoyed your stay with us.Hope to see you again soon.Kind Regards

4/10 - 별로예요

Malcolm

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Disappointed
The toilet wouldn’t flush and it has been “broken “ for a while. My husband fixed it with a temporary fix, every time you flushed my husband had to redo the fix or the water just kept running through
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 21일
Dear Malcolm,Thank you for taking time to provide us with feedback on your recent experience at the Novotel Manchester West. Please accept our sincerest apology for your experience and be assured that this experience does not represent our usually high standards of service.We have shared this feedback with our maintenance team and taken the necessary corrective action to ensure no similar recurrence in the future.It is our hope that you will return to stay with us again when visiting the area.Kind Regards

10/10 - 훌륭해요

Bernhard

2023년 9월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 10월 9일
Dear Bernhard,Thank you for reviewing your recent stay with the Novotel Manchester West. We are so happy to see your 5 Stars scoring and are glad that you've enjoyed your stay.We look forward for your next visit.Kind Regards

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great other than smell of dope.
2023년 9월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 19일
Dear Mark,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and our sincere apologies about the smell, this is investigated with our Hk team to know more details.We hope that this will not deter you to visit us in near future.Kind Regards

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay from start to finish. Lovely accommodation and very friendly, helpful staff, nothing was too much trouble. Lovely breakfast buffet too.
2023년 9월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 12일
Dear Jill,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about the team, food & service, we know they will be thrilled to see your feedback for delivering great service during your visit to the hotel.We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the areaKind Regards

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel
Excellent Hotel, Great location, very easy to get to. Very nice hotel all over. lovely rooms and very clean. Excellent stay
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 12일
Dear Michael,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

10/10 - 훌륭해요

jemma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, good breakfast and comfy rooms
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 11일
Dear Jemma,Thank you for your time and reviewing us your recent stay with us. We are so glad that the hotel, rooms, cleanliness and breakfast were up to the standard and to your liking and you enjoyed your stay.We look forward for your next visit.Kind Regards

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ALL VERY GOOD THE ONLY THING THAT COULD BE IMPROVED IS THE SPACE BETWEEN THE BED AND THE WALL.
2023년 9월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 11일
Dear Brian,Thank you for taking time and giving us a review. We are so glad that you enjoyed your stay and our sincere apologies in regards to the spacing, We could tell you for sure that our maintenance team has already started working on this and it will take us few weeks to get the whole hotel done.Hope this will not deter you to visit us again in near future.Kind Regards

10/10 - 훌륭해요

sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 4일
Dear Sarah,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your 5 Star rating and we are delighted that you enjoyed your stay with us.Looking forward for your next visit.Kind Regards

10/10 - 훌륭해요

Gary 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, reasonable rates
2023년 8월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 8일
Dear Gary,Thank you for the review of your recent stay with us, we are so glad you enjoyed your stay especially our location was to your liking.Hope to see you again soon.Kind Regards

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly helpful staff , clean rooms , food was fabulous will definitely stay again ,thankyou from karen barclay, Scotland
2023년 8월에 3박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 8월 31일
Dear Karen,Thank you for taking the time to leave a review, it means a lot to the team. We are glad to hear you enjoyed your room and food and had such a lovely stay with us, we will certainly pass along your feedback to the team.Kind Regards

8/10 - 좋아요

Ian

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
A enjoyable stay. Easy parking, good location, good grounds, friendly staff, bar open in the large lobby and a standard buffet. Will need a refurbishment soon as probably has not had a major refurb in 20 years. To keep upto the market these days they should probably rip out most tubs and have walk in showers with overhead and hand showers (shower controls are currently very english and foreigners find them confusing) GPO’s with USB’s should be added beside bed. Would not stop me from staying again though.
2023년 8월에 2박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 8월 31일
Dear Ian,Thank you for taking time to review your recent stay with us, we are glad that you've enjoyed your stay and thank you for your constructive feedback, will make sure this is looked at.Hope this will not deter you to visit us again in near.future.Kind Regards

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good business hotel
Great location with friendly staff
2023년 8월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 9월 5일
Dear Thomas,Thank you for taking the time to leave a review, it means a lot to the team.We are glad to hear you had such a lovely stay with us and we will certainly pass along your feedback to the team.Looking forward for your next visit.Kind Regards

4/10 - 별로예요

Jason

2023년 8월에 2박 숙박함
답변 제공: MLP 님, 2023년 8월 16일
I wish we knew why only 4 out of 10 Jason, anyway apologies for whatever it was you thought we didn't get right.

6/10 - 괜찮아요

CLAIRE

아이를 동반한 가족 여행
Hotel is ok for 1 night
2023년 8월에 1박 숙박함
답변 제공: MLP 님, 2023년 8월 16일
That's a bit of a dissapointing score, not sure what wasn't quiet what you were expecting, we always try to make everyones stay as good as it possibly can be.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great little hotel for a couple of nights stay. The room was clean, comfortable and spacious and the reception/bar area was attractive and welcoming. The buffet breakfast was excellent with a good choice of both hot and cold items and great coffee. There is a lovely pub (the John Gilbert) next door which is well worth a visit too. I would definitely stay again.
2023년 7월에 2박 숙박함
답변 제공: MLP 님, 2023년 8월 16일
Thanks Stephanie, really appreciate your positive review, very pleased that you enjoyed your stay.

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: MLP 님, 2023년 8월 16일
Perfect score, Thanks Trevor

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding in Manchester
The hotel was conveniently located for where we wanted to go. The car park is a bit small when busy but we did not pay for it so canot complain. Everything went well.
2023년 7월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 7월 26일
Dear Guest,Thank you for a perfect review, we are so glad that the location was very convenient for you and we wish that we will see you again in near future.Kind Regards

10/10 - 훌륭해요

Ann

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great stay, even though only one night. Staff very smart, helpful and polite. Made to feel very welcome. Will stay again when visiting RHS Bridgewater.
2023년 7월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 7월 10일
Dear Ann,We very much appreciate your review regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback especially about our team and we will share your comments with our team and are sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards

4/10 - 별로예요

Scott

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Eye lashes on the mirror
Disappointing stay this time but has been great in the past. Room was tired and cleaners missed 2 false eyelashes on the mirror. Restaurant and bar staff not as helpful as in the past in particular restaurant clearly wanted us to go as soon as possible.
2023년 6월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 7월 10일
Dear Scott,Thank you for taking time to provide us with feedback on your recent experience at the Novotel Manchester West. Please accept our sincerest apology for your experience and please be assured that this experience does not represent our usually high standards of service and cleanliness.We have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future.It is our hope that you will return to stay with us again when visiting the area.Kind Regards

10/10 - 훌륭해요

steve

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay with our family. We had 3 rooms
2023년 7월에 1박 숙박함
답변 제공: Novotel Manchester West 님, 2023년 7월 5일
Dear Steve,Thank you for your review after your recent stay with us at the Novotel Manchester West. We sincerely appreciate your scoring and comments, we are delighted that you enjoyed your stay with us.Kind Regards