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베스트 웨스턴 화이트 하우스 호텔 여행 후기

3 out of 5
베스트 웨스턴 화이트 하우스 호텔
27-31 Upton Road, Watford, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 992개 이용 후기 중 370개" "
평점 8 - 좋아요. 992개 이용 후기 중 374개" "
평점 6 - 괜찮아요. 992개 이용 후기 중 141개" "
평점 4 - 별로예요. 992개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 992개 이용 후기 중 50개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Allah

I asked king bed. There were 2 single beds joined up It very uncomfortable to sleep in the middle I was told it zip mattress not sure what they were saying
2024년 4월에 1박 숙박함
답변 제공: Casandra 님, 2024년 4월 14일
Dear Allah, thank you for taking the time to review your recent stay. I am sorry that we did not meet your expectation in some of the areas of your stay. We will look into this to see if any improvements can be made. I hope you will consider staying with us again. Best regards,

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to park in another carpark. Hotel's was full
2024년 4월에 1박 숙박함
답변 제공: Pranali 님, 2024년 4월 13일
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali

10/10 - 훌륭해요

Abbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
2024년 4월에 1박 숙박함
답변 제공: Pranali 님, 2024년 4월 13일
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely
답변 제공: Pranali 님, 2024년 4월 4일
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali

6/10 - 괜찮아요

Teresa

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Free parking is a bonus, staff are very friendly and helpful. The bathroom needed a thorough clean! Have stayed twice now and each time I've been told to dial 0 for reception on the phone in my room but never had a phone both times staying in different rooms.
2024년 3월에 2박 숙박함
답변 제공: Casandra 님, 2024년 3월 20일
Dear Teresa, Thanks for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards,

10/10 - 훌륭해요

Charles

좋아요: 숙박 시설 상태 및 시설
Lovely staff
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 19일
Dear Charles, Thanks for your 5 out of 5 review and positive comments on the staff. We are happy that you enjoyed your stay with us and we hope to see you again soon. Kind regards,

8/10 - 좋아요

Stency

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 19일
Dear Stency, Thank you for reviewing your recent stay at our property. We hope to welcome you back again. Kind regards,

8/10 - 좋아요

Ben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was clean and the bed was comfy. However the shower was either scolding hot or freezing cold and the hotel is in need of modernisation.
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 19일
Dear Ben, Thanks for your review. We are happy that you enjoyed your stay with us. We have taken notes about the shower and we will see if any improvements can be made. I hope you will consider staying with us again. Best regards,

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 19일
Dear Lisa, Thank you so much for your review. I am pleased to hear that you had a very nice stay with us. We hope to be welcoming you back soon. Kind regards,

8/10 - 좋아요

Abbi

2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 30일
Dear Abbi, Thanks for your review. We hope you will come back and see us again soon. Kind regards,

10/10 - 훌륭해요

Corey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and really lovely staff.
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 14일
Dear Corey, Thanks for your excellent review. We hope you will come back and see us again soon. Kind regards,

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall the. service and accommodation met my needs . And cost of all this was very favourable too .
2024년 2월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 6일
Dear Margaret, Thank you for the excellent online review. We hope to be welcoming you back soon. Kind regards,

4/10 - 별로예요

Ieva

좋아요: 직원 및 서비스
Noise in the building (weird humming/drilling all night), noisy radiators and poor soundproofing didn’t result in a good night’s sleep
2024년 3월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 6일
Dear Ieva, thank you for taking the time to review your recent stay. I am sorry that we did not meet your expectation, we will look into this to see if any improvements can be made. I hope you will consider staying with us again. Best regards,

10/10 - 훌륭해요

Tyrone 님, Haughton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceeded my expectations. Should be a 3-star at a minimum and I would even give it a 4-star rating.
2024년 2월에 4박 숙박함
답변 제공: Casandra 님, 2024년 2월 10일
Dear Tyrone. Thanks for taking time to review your stay with us and the excellent rating. We hope to see you again soon. Kind regards,

8/10 - 좋아요

Yana

2024년 2월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 21일
Dear Yana, Thank you for reviewing your recent stay at our property. We hope to welcome you back again. Kind regards,

10/10 - 훌륭해요

Syed

2024년 2월에 1박 숙박함
답변 제공: Casandra 님, 2024년 3월 21일
Dear Syed. Thanks for taking time to review your stay with us and the excellent rating. We hope to see you again soon. Kind regards,

6/10 - 괜찮아요

Rosemary

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The accommodations are very basic, but clean. My shower was not easy to use. No working fan in the loo. The parking situation isn't idea. However, the staff were amazing. Absolutely could not have been better!
2024년 1월에 2박 숙박함
답변 제공: Casandra 님, 2024년 2월 3일
Dear Rosemary, Thank you for taking the time to review your stay. We are pleased that you find the staff friendly. I hope that you will consider staying with us again. Kind regards,

10/10 - 훌륭해요

Denzle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just liked the room were very clean nice and tidy definitely will come again
2024년 1월에 1박 숙박함
답변 제공: Casandra 님, 2024년 1월 28일
Dear Denzle, Thanks for giving us excellent review. We look forward to seeing you again. Kind regards,

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good as always
답변 제공: Tarun 님, 2024년 1월 23일
Dear, Darren. Thank you for taking time for online review. We are pleased you find good as always. We hope to be welcoming back soon.

8/10 - 좋아요

Simon

2024년 1월에 1박 숙박함
답변 제공: Casandra 님, 2024년 1월 18일
Dear Simon, Thank you so much for taking the time to review your stay. Looking forward to welcoming you again.

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함
답변 제공: Tarun 님, 2024년 2월 7일
Dear, John. Thank you for taking time for online review and giving excellent rating. We hope to welcome back again soon.

6/10 - 괜찮아요

Terence

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Needs updating
Reception was very new and clean, the breakfast was excellent and freshly prepared. The rest of the hotel was dated and needed a update, the bed was extremely uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 16일
Dear, Terence. Thank you for taking time for online review. We pleased you enjoy breakfast and sorry for did not meet your expectation of some area. Hope you welcoming back again.

8/10 - 좋아요

Julie

좋아요: 직원 및 서비스
Overnight stay
Location brilliant,rooms ok bathroom needs updating
2024년 1월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 16일
Dear, Julie. Thank you for taking time for online review. We pleased you like location and overnight stay. We assured to address about bathroom for updating. We looking at forward to welcoming you again.

10/10 - 훌륭해요

michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Tarun 님, 2024년 1월 10일
Dear, Guest. Thank you for giving excellent review. We looking at welcoming you back.

10/10 - 훌륭해요

vickie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous 👌
2024년 1월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 10일
Dear, Guest. Thank your for online review. We are pleased to hear you have fabulous stay. We looking at welcoming back again.

4/10 - 별로예요

Sarah

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good experience
Room too hot, had to have windows open the whole time, so no sleep due to noise from road. Room very dated, mold on net curtains plus hole in them, stains on carpet, appliance checks 6 months out of date. Howver, desk staff were very helpful, reception & bar area was modern & clean. Stayed in a few Best Western Hotels up & down the country this is definitely at the bottom of the list. The only good thing was the location.
2024년 1월에 2박 숙박함
답변 제공: Massimo 님, 2024년 1월 12일
Dear Sarah,Thanks for your review. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Rest assured I have addressed the issues you have mentioned to the relevant teams. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,

10/10 - 훌륭해요

Hatul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Tarun 님, 2024년 2월 7일
Dear, Hatul. Thank you for taking time for online review and giving 5 out of 5. We hope to welcoming you back again.

10/10 - 훌륭해요

Hatul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Hutul, Thank you for your feedback and for giving us 5/5. We hope to welcome you back again.

10/10 - 훌륭해요

Hatul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Hutul, Thank you for your feedback and for giving us 5/5. We hope to welcome you back again.

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great little hotel
Excellent value for money stay in a good location for town centre
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Alan. Thank you for taking time and give excellent review. we hope to welcome you back again.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything about both the property and its very convenient spot in Watford. ALL the staff are kind and helpful beyond words.
2023년 12월에 3박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Margaret. Thank you for taking time to online review. We are pleased, you enjoy your stayed and find helpful staff and location.

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived late and the night staff was fantastic. Really welcoming and helpful
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2023년 12월 23일
Dear Guest, Thank you for your feedback and for giving us excellent rating with comment for our helpful and fantastic staff and we hope to welcome you back again.

10/10 - 훌륭해요

Maxine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Casandra 님, 2023년 12월 21일
Dear Maxine, thank for your review. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another lovely stay. Kind regards,

2/10 - 너무 별로예요

Christine

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2023년 12월 20일
Dear Guest, Thank you for for your feedback. We do apologise we did not meet your expectations on this occasion. Hope you back again to give chance for your better stay.

2/10 - 너무 별로예요

Axelle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was charged extra £5 £or "kigsize bed' instead of twin singles.. .all tgey did was push the 2 single beds together & pretended it was a kingsize...Awful!
2023년 12월에 1박 숙박함
답변 제공: Massimo 님, 2023년 12월 21일
Dear Axelle, thanks for your review. I am sorry that we did not meet your expectations in some other areas of your stay. We appreciate your feedback and we will use your comments to improve service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,

8/10 - 좋아요

Jonathan

출장 여행
좋아요: 직원 및 서비스
The Reception Staff were Outstanding. Friendly, Professional and Fun. The Room was NOT worth the Room Rate asked. However, after redeeming my Expedia Points, though I would have liked to keep those for my annual holiday, the Price I actually paid was fair.
2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2023년 12월 20일
Dear guest, Thank you for taking the time to write this review and positive comments on the staff. I have taken note some of the issues that you have mentioned during your stay and rest assured they will be addressed. We hope to be welcoming back soon.

2/10 - 너무 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Floor being laid all afternoon and then again 1st thing thing in The morning, we had an interconnected room with people we didn’t know, could hear everything, the bath Matt provided in the room was filthy really dirty made me feel sick, and people smoking drugs in the hotel smoking area in The evening just outside our window, when we left I wasn’t even asked if everything was ok, just u wanna check out, bye!!
2023년 12월에 1박 숙박함
답변 제공: Massimo 님, 2023년 12월 21일
Dear Chris, thanks for taking the time to write a review. I am sorry that we did not meet your expectations in some other areas of your stay. I have taken notes and rest assured, this will be addressed. We appreciate your feedback and we will use your comments to improve service. Best regards,

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Tarun 님, 2023년 12월 20일
Dear, Sir. Thank you so much for taking the time to leave an excellent rating. Looking forward to welcoming you again.

10/10 - 훌륭해요

Hatul

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Hutul, Thank you for your feedback and for giving us 5/5. We hope to welcome you back again.

6/10 - 괜찮아요

CHRIS

2023년 12월에 1박 숙박함
답변 제공: Tarun 님, 2024년 1월 6일
Dear, Chris. Thank you for taking time for online review. We hope to welcome you back again.

10/10 - 훌륭해요

Youssef

2023년 12월에 2박 숙박함
답변 제공: Tarun 님, 2023년 12월 20일
Dear, Guest. We are incredibly grateful that you took the time out to leave us a excellent review.

8/10 - 좋아요

Phil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and quiet night, restaurant has a good selection of food a=of a good standard. The breakfast team were helpful and the receptionist very welcoming.
2023년 11월에 1박 숙박함
답변 제공: Casandra 님, 2023년 12월 5일
Dear Phil, thank you for your feedback. I am pleased that you enjoyed your stay and received a polite and helpful service from our team. We hope to welcome you back again. Best regards,

4/10 - 별로예요

Lorna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed. The carpet looked filthy, stained so I was so pleased I had my slippers with me. There was no soap in the dispenser by the shower. Fortunately the bed linen was clean.
2023년 11월에 1박 숙박함
답변 제공: Tarun 님, 2023년 12월 20일
Dear guest, Thank you for taking the time to write this review. We have noted your comment for issue during your stay and We must assure they will address these. Hope you consider to back again.

10/10 - 훌륭해요

Susan

2023년 12월에 1박 숙박함
답변 제공: Casandra 님, 2023년 12월 5일
Dear Susan, thank you for your feedback. I am pleased that you enjoyed your stay and received a polite and helpful service from our team. We hope to welcome you back again. Best regards,

4/10 - 별로예요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Limited parking options and despite hotel offering a voucher for the Gade car park, the voucher did not work. The bathroom was old and the heating was on high and couldn’t be turned down. The shower head fitting was faulty and fell off so the shower head struck my head. However the staff were lovely and friendly
2023년 11월에 1박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 4일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,

10/10 - 훌륭해요

Rosemary

좋아요: 편의 시설/서비스
I have stayed there on several occasions and the Staff are always friendly and most helpful.
2023년 11월에 2박 숙박함
답변 제공: Pranali 님, 2023년 11월 29일
Dear guest, thank you so much for taking the time to leave us 5 out of 5 review. Our entire team is proud to have made this experience memorable for you. Once again, thank you for your feedback, we hope to welcome you back again. Best regards, Pranali.

10/10 - 훌륭해요

Hatul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: Jane 님, 2023년 11월 22일
Dear Guest, thank you for taking the time to complete the online questionnaire. I am pleased that you enjoyed your stay and hope you will consider staying with us again. Best regards,

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jane 님, 2023년 11월 21일
Dear Guest, thank you for taking the time to review your recent stay with us. We value your feedback and hope to welcome you back again. Best regards,

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Jane 님, 2023년 11월 21일
Dear Guest, thank you for your feedback, I am pleased that you enjoyed your stay with us and we hope to welcome you back again. Best regards,

8/10 - 좋아요

Frank

2023년 11월에 1박 숙박함
답변 제공: Pranali 님, 2023년 11월 20일
Dear Guest, thank you for taking the time to review your stay with us. We hope to welcome you back again in the future. Best regards, Pranali