Dear ByungyeolThank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Excellence in service is truly one of our strengths and we work with enthusiasm to keep it that way.We regret not having met your expectations.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service

Dear Eunyoung,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We hope you will give us the opportunity and visit us in the near future.

Dear Minsung, It has been a pleasure to welcome you to Grand Park Royal on your recent vacation. We appreciate your valuable evaluation regarding your recent stay. We hope to continue being your preference and it will be a pleasure to see you in the near future. Sincerely,

Dear Guest, We extend the most honest apology to you for not being able to succeed in reaching your maximum comfort during your stay. It would be a pleasure to host your upcoming vacations for you to witness the changes achieved.

Dear Judy, Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Dan, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Asra,Thank you very much for sharing your recent experience in this your home.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.We hope to welcome you again if you reward us with your visit in the future.

Dear AnnaMarie, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Ms HelenThank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence.The feedback we receive from our guests is very useful as it allows us to reinforce our areas of opportunity, such as the ones you tell us about.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.We hope that you continue to choose Cancun as your vacation destination and that we have the opportunity to welcome you again in the future and change your perception of our resort.Sincerely

Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

Dear Oksana,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear StephanieThank you for choosing our Resort for your recent vacation in the Mexican Caribbean.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.Your comment has been sent to our managers to take immediate action and improve our processes. We offer you an apology and promise to continue working to improve our services.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.

Dear Ms AngelaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

Dear Archie RochelleThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Dear Vincy,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.

Dear Luke,Thank you very much for taking the time to share your experience about your stay at Grand Park Royal.Without a doubt, the satisfaction of our guests is our priority.We appreciate your comment, we are sorry that this experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope to have another opportunity to serve you in order to change your perspective on our Resort.SincerelyGuest Service

Estimado Huésped,Muchas gracias por compartir su comentario sobre estos magníficos días en Grand Park Royal.Nos alegra saber que disfrutó de una agradable estancia y transmitiremos encantados sus palabras a todos los equipos que, desde cada departamento contribuyen a que nuestros huéspedes se sientan especiales en sus vacaciones.Nos es grato saber que han disfrutado sus vacaciones, los esperamos en un futuro no lejano.

Dear Christopher, Thank you for sharing your comments regarding your recent stay.We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Yen,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.The feedback we receive from our guests is very useful as it allows us to reinforce our areas of opportunity, such as the ones you tell us about.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

Estimado Juan,Nuestro compromiso es satisfacer las expectativas de nuestros clientes; en esta ocasión no fue posible cumplir los las suyas y lamentamos no haber tenido la oportunidad de tomar las acciones necesarias cuando estuvo hospedado con nosotros. Le aseguramos que compartiremos sus comentarios con los departamentos correspondientes, le agradecemos sinceramente haberlos compartido con nosotros.Esperamos tener una nueva oportunidad de atenderle para así cambiar su perspectiva sobre nuestro Resort.

Dear JuanitaReading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We hope to welcome you again if you reward us with your visit in the future.Sincerely

Dear KendraThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

Dear Anna,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We will be delighted to see you return to Grand Park Royal.

Dear Natasha,Thank you very much for the magnificent evaluation that you have shared.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We hope to welcome you again if you reward us with your visit in the future.

Dear EunkyongThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny Cancún. Sincerely

Dear Venkata Rao,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerlyGuest Service

Estimado Uriel,Es un honor haberle hospedado y saber que disfrutó de la calidad de nuestros alimentos y del servicio brindado por nuestro personal.Será un verdadero placer darle la bienvenida una vez más en su próxima visita.

Dear Linda,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

Dear Javier,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

Dear Marroquin, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear JuanaThank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence.Thank you for taking the time to share your feedback on this site, which gives us the opportunity to evaluate our performance through your feedback and helps us continue to improve our resort.We are sorry to hear that we were unable to meet your expectations. I offer you a sincere apology for the perception of lack of service that you share with us.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope you keep us in mind when planning your next vacation.Sincerely

Dear Allison,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We hope to continue being your preference and it will be a pleasure to see you in the near future.SincerelyGuest Service.

Dear Nancy, Thank you very much for taking the time to share your experience about your stay at Grand Park Royal.Without a doubt, the satisfaction of our guests is our priority.We regret not having met your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service

Dear Paul,Thank you for sharing your comments regarding your recent stay.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.We hope to welcome you again if you reward us with your visit in the future.

Dear Lamont,We are very sorry that this stay was not satisfactory for you, however, we appreciate your comments and for sharing the areas of opportunity that you identified, as this allows us to improve your experience and that of other guests.We hope you give us the opportunity to welcome you back to this your home and that you can enjoy the quality and warmth of the service that has always characterized us.

Dear John, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Estimada Ruby, Fue un honor recibirlos y le agradecemos por compartir sus comentarios con nosotros.La excelencia en el servicio verdaderamente es uno de nuestros puntos fuertes y trabajamos con ilusión para que lo siga siendo. Lamentamos saber que no pudimos cumplir sus expectativas. Le ofrezco una sincera disculpa por la percepción de falta de servicio que nos comparte. Revisaremos el cumplimiento de nuestros exigentes estándares del servicio y trabajaremos internamente para mejorar.Esperamos tener una nueva oportunidad de atenderle para así cambiar su perspectiva sobre nuestro Resort.SinceramenteServicio al Huesped

Dear Dorine,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.

Dear Stanislav,Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We hope to welcome you again on your next vacation in the Mexican Caribbean.

Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

Dear Ebaa,Thank you very much for the magnificent evaluation that you have shared.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

Dear Jiaqian, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Lee,Thank you for sharing your feelings with us.Without a doubt, the satisfaction of our guests is our priority.We appreciate your comment, we are sorry that this experience in our hotel did not fully meet your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope to have another opportunity to serve you in order to change your perspective on our Resort.SincerelyGuest Service

Thank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny Cancún. Sincerely

Dear Harpreet, Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

Dear Ms CarolThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

Dear ChristopherThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

Dear Shelby KIt has been a pleasure to welcome you to Grand Park Royal on your recent vacation.We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.Sincerely