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레지던스 인 바이 매리어트 리치먼드 웨스트 엔드 여행 후기

3 out of 5
레지던스 인 바이 매리어트 리치먼드 웨스트 엔드
2121 Dickens Rd, Richmond, VA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 348개 이용 후기 중 165개" "
평점 8 - 좋아요. 348개 이용 후기 중 95개" "
평점 6 - 괜찮아요. 348개 이용 후기 중 39개" "
평점 4 - 별로예요. 348개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 348개 이용 후기 중 29개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Elizabeth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Run down part of the common area had been in a fire. Needs maintenance
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Sarah

2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Reagan 님, Saranac Lake

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Filthy and run down
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet well reserved
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to put sheets onto pullout couch myself. Door to room did not open or close well - had to push really hard. Breakfast was meh.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Beverly

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty the furniture is old with stains.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

John 님, SCHWENKSVILLE

출장 여행
별로예요: 청결 상태
This was in a strange area. The buildings were laid out oddly. The room next to me were long term, ie living there as an apartment, which is fine except when they were fighting and repeatedly slamming the door. I would have said something at the front desk but the guy entering the unit with a cigarette hanging out of his mouth gave me a dirty look both times. The area didn't seem very safe. Property outside was shoddy. Gym room had a broken treadmill and trash on the floor. No towels or water or anyway to turn down the AC blowing directly on the working treadmill. You had to walk outside to get to the gym and breakfast.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cheng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was a little bit worried about this hotel after I saw so many bad reviews. However, it turns out it was more than I expected. The only thing is that the rooms are a little bit old, but they are spacious and clean. The hotel is safe because it has a new fence built. The breakfast is awesome. The staff are friendly and helpful. Overall it was a great stay for my family.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Greg

2023년 12월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient to family I was visiting and easy access. Great breakfast included. A little dated but very clean and comfortable
2023년 12월에 3박 숙박함

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
Property needs updating. The A/C compressor was LOUD.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

DENNIS

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

George

2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Lucas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay anywhere else - rude staff, bugs, and broken
It has been a long time since I’ve had a stay this bad. To start I was given the wrong room. When I mentioned it to the manager, she made every excuse in the book. She refused to answer the basic question of “why was I put in the wrong room”. The room had the wrong bed, a broken shower. The two basic things you need to be accurate in a hotel room. I asked for a reduction in my nightly rate because of the error and issues. The manager refused stating that she could not give me a reduction. Instead, she relocated me to another room. The manager said if I want a reduction I need to communicate with the general manager. I emailed him and as of writing this post still have not heard from him. The second room was worse than the first. There were bugs flying around, cracks in the marble, another broken bath tub/shower, cracks in the walls and ceiling, and the front door would not properly close. When I went to check out the front desk clerk (not even the manager) was able to reduce my rate. However, only by 15%. This means the previous manager lied and the general manager ignores these issues. I called the scheduling company for help and when they spoke to the front desk, no notes were left for hotel personnel about why my room was changed. Even the scheduling company could not get in contact with the general manager. Due to the false advertising and extreme problems with the room, something else really needs to be done. The hotel was falling apart and have an infestation of i
2023년 11월에 2박 숙박함

4/10 - 별로예요

Juanita

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The lock on the door stuck. I was locked in my room twice and the hotel phone didn't work to call the front desk. If I hadn't had my cell phone with me, I would have been in trouble. The facility was also worn and tired looking.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Valerie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

RC

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was like being in jail. I had to ask the desk for EVERYTHING. I stayed for a week specifically for the kitchen. There were NO pots and pans. The saucepan I was given had rodent droppings. I only had 2 washcloths and towels for a while week. After 4 days I asked for clean sheets to be put on my bed. They gave me the sheets to do it myself. The couch had stains on it. The floor was sticky. It is obviously a voucher hotel for the homeless
2023년 10월에 6박 숙박함

8/10 - 좋아요

Julie

2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Vincent

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ronaldo

좋아요: 편의 시설/서비스
Felt like home. Very clean and comfortable
2023년 9월에 2박 숙박함

4/10 - 별로예요

Hector

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No cambian la ropa de cama ni toallas, y se los pedí en dos ocasiones y aún así no lo hicieron en mis 9 noches de hospedaje.

8/10 - 좋아요

Peter

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Corinne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

8/10 - 좋아요

Lu Ann

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was attending a conference in Richmond and this room was perfect. It was clean, mostly quiet with a comfortable bed, a great kitchen and a nice work-living area.

10/10 - 훌륭해요

Keith

연인과의 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean and great staff.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Bobby

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property
2023년 7월에 1박 숙박함
답변 제공: John 님, 2023년 7월 6일
Thank you for taking the time out of your day to leave us a review! I hope you will choose us again in the future!

4/10 - 별로예요

Heidi

2023년 6월에 2박 숙박함
답변 제공: John 님, 2023년 7월 6일
Hi Heidi,Would you mind giving us a call to discuss your recent experience? +1 (804) 285-8200

10/10 - 훌륭해요

Kristen

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very easy access to & from Interstate 64. Staff very helpful & accomadating.
2023년 6월에 6박 숙박함

2/10 - 너무 별로예요

John

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Marriott should be embarrassed by this location
The tv and phone didn’t work. When first reported, the front desk lady said there was no one to fix it. The next day, the guy fixing it changed the box the tv and cables. Nothing. He gave up. So we were in a place with cheap products, especially the toilet paper, a noisy AC, footsteps from the unit above, and staff cursing and yelling at each other early on a Sunday morning. I do NOT recommend this former condo that was superficially modified into a hotel, seemingly after it fell into disrepair. There was mold, smells, rotting infrastructure and the aforementioned lack of services. The photos did NOT show the reality and the service was worse than that. It was as if they got uncaring, stone faced people off the street, with no concept of customer service to manage a decrepit location. Marriott should be embarrassed by this location. It isn’t a dignified place to be and certainly does not live up to the reputation of a national chain. I will never trust a Marriott booking ever again after this.
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Sang Hee 님, Falls Church

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was great. Room had pull out bed with no sheets in the room. Stains in the carpet.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Laurie

2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Margaret

2023년 5월에 2박 숙박함

8/10 - 좋아요

Tony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Really run down. A dump.
The conditions of our room was awful — peeling paint, mold, holes in the ceiling, cracked mounding, etc. Staff was friendly but could not make up for the completely run-down condition of the physical space. Do not stay here until they completely renovate the units.
2023년 5월에 3박 숙박함

8/10 - 좋아요

Brendan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Patricia

좋아요: 직원 및 서비스
The pull out couch, when opened (which they did not provide sheets and blankets for them - and when requested refused to make up the couch for us!) was too big for the limited space in unit. You could not pass by as the couch took up all the walking space only creating a six inch wriggly by space or awkwardly climb over the couch! In the case of a fire, this would be a death sentence as anyone on other side of couch (in bedroom or bathroom) would not have accessibility to escape unit. Also, unit was in an industrial area on a back street and parking lot was under construction so limited parking. Did not feel safe in evening when going to car with drug deal being handled outside my vehicle - was scared for my child!
2023년 4월에 1박 숙박함

4/10 - 별로예요

Thomas

별로예요: 편의 시설/서비스
John and Bari were the highlight of the hotel. But we had a bad experience with a toilet that was inoperable for three days- just unacceptable. The property was rough on the edges- wear and tear and maintenance was poor. Room floor was a bit gritty. Surprised at all of this since it was a Marriott property.
2023년 4월에 4박 숙박함

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: John Smith 님, 2023년 5월 9일
I appreciate you taking the time out of your day to share your thoughts on your visit. I will certainly share them with my team, as they enjoy hearing from the people who matter the most—you! We look forward to serving you again in the future!Sincerely,John Aron SmithAssistant General ManagerResidence Inn Richmond West Endjohn.smith@highgateselectservice.com(804) 285-8200

4/10 - 별로예요

Laura P.

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Deborah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Residence Inn Richmond 님, 2023년 4월 5일
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your satisfied experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

cindy

2023년 2월에 3박 숙박함
답변 제공: Residence Inn Richmond 님, 2023년 4월 5일
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing your satisfied experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice price for the amenities. Good breakfast buffet. Easy access to the freeways and restaurants in Richmond.
2023년 2월에 1박 숙박함
답변 제공: Residence Inn Richmond 님, 2023년 3월 10일
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the necessary department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and motivating our team. We hope to welcome you again soon.

4/10 - 별로예요

shay

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This facility has no bath towels at all. They only have hand towels! I asked 2 times for regular towels and was given hand towels both times. The refrigerator, heat, and noise from upstairs is VERY loud. Do not stay here if you are sensitive to noise. Also, every time the heat came on it was so forceful that it blew the bathroom door closed and would cause items to blow around in the bathroom! The breakfast was awful and the room had several issues such as exposed piping and a filthy service closet that was open. There was a can of spray cooking oil on the floor by the bed. Unless you are trying to save money and need the cheapest possible hotel, do not stay here.
2023년 2월에 2박 숙박함
답변 제공: John 님, 2023년 2월 23일
Hi,Thank you for bringing this to my attention because your experience falls far short of our expectations. I shared your concern with the associates, and as a teachable moment, we discussed our standards and reviewed opportunities for improvement in the services we provide. I am confident that taking these necessary steps will ensure that vour experience is an isolated incident. I hope you will choose to stay with us again if your travels bring you back to the area.Sincerely,John Aron SmithAssistant General ManagerResidence Inn Richmond West Endjohn.smith@highgateselectservice.com(804) 285-8200

6/10 - 괜찮아요

Ellen

2023년 2월에 1박 숙박함
답변 제공: John 님, 2023년 2월 23일
Hi,Thank you for bringing this to my attention because your experience falls far short of our expectations. I shared your concern with the associates, and as a teachable moment, we discussed our standards and reviewed opportunities for improvement in the services we provide. I am confident that taking these necessary steps will ensure that vour experience is an isolated incident. I hope you will choose to stay with us again if your travels bring you back to the area.Sincerely,John Aron SmithAssistant General ManagerResidence Inn Richmond West Endjohn.smith@highgateselectservice.com(804) 285-8200

6/10 - 괜찮아요

Herm

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Our checkin was pretty easy. The fellow that checked us in (lost his card but remember his middle name was Aron) was very helpful and upgraded our room to a penthouse due to a lack of clean and available rooms. He was a joy, and the rest of this review has nothing to do with his friendliness, kindness or professionalism. The penthouse appeared to be cool and the set up had me and my mate thinking of future family vacations. However, upon closer inspection, the penthouse was not at all clean. The kitchen floors and cabinets were sticky, the ceiling fan had a nice thick coat of dust on it, there was what appeared to be strawberry jelly on one of the lamps upstairs, there was dark yellow urine under the upstairs toilet seat, the floors had pet hair and human hair, there was also long, straight, brown human hair under the upstairs bed covers (it should be noted that my mate is bald with a curly beard and I have short locked hair)… I could go on and on about the cleanliness of the room, but I’ll stop there. The kitchen had coffee, but no coffeemaker, dish detergent, but no sponge or cloth, and no paper towels. Also, there was one trash can, in the entire penthouse, that was located in the upstairs bathroom. There was clear water damage on the wall and evidence of the property trying to identify a leak in the sprinkler system, by blue streaks coming from the pipe. Finally, the bottom lock in the door could not be turned and the safety latch at the top has loose screws. The End.
2023년 2월에 1박 숙박함
답변 제공: Residence Inn Richmond 님, 2023년 3월 10일
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the necessary department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and motivating our team. We hope to welcome you again soon.

6/10 - 괜찮아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff were friendly but the property had multiple things that were not working, eg heating, door locks low on battery, etc that required me to change rooms once, walk to the office multiple times late at night in the freezing cold, etc.
2023년 2월에 2박 숙박함
답변 제공: John 님, 2023년 2월 23일
Hi,Thank you for bringing this to my attention because your experience falls far short of our expectations. I shared your concern with the associates, and as a teachable moment, we discussed our standards and reviewed opportunities for improvement in the services we provide. I am confident that taking these necessary steps will ensure that vour experience is an isolated incident. I hope you will choose to stay with us again if your travels bring you back to the area.Sincerely,John Aron SmithAssistant General ManagerResidence Inn Richmond West Endjohn.smith@highgateselectservice.com(804) 285-8200

6/10 - 괜찮아요

Afua

출장 여행, 가족 여행
Services especially room service. You have to call for days and weeks to get clean towels
2023년 1월에 21박 숙박함
답변 제공: John 님, 2023년 2월 23일
Hi,Thank you for bringing this to my attention because your experience falls far short of our expectations. I shared your concern with the associates, and as a teachable moment, we discussed our standards and reviewed opportunities for improvement in the services we provide. I am confident that taking these necessary steps will ensure that vour experience is an isolated incident. I hope you will choose to stay with us again if your travels bring you back to the area.Sincerely,John Aron SmithAssistant General ManagerResidence Inn Richmond West Endjohn.smith@highgateselectservice.com(804) 285-8200