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소네스타 ES 스위트 애틀랜타 알파레타 아발론 여행 후기

3 out of 5
소네스타 ES 스위트 애틀랜타 알파레타 아발론
3980 N Point Pkwy, Alpharetta, GA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 611개" "
평점 8 - 좋아요. 1001개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 84개" "
평점 4 - 별로예요. 1001개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 37개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

UNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Gwen 님, 2023년 10월 19일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gwen

6/10 - 괜찮아요

Sangwon

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Gwen 님, 2023년 4월 2일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

10/10 - 훌륭해요

Hyunmi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
청결하게 유지하고 직원들이 친절했습니다.
2023년 2월에 8박 숙박함
답변 제공: Gwen 님, 2023년 3월 8일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아~주 좋았어요 추천
2019년 1월에 2박 숙박함
답변 제공: Anne Pierson 님, 2019년 2월 1일
Thank you for the 10 out 10 review. We appreciate your feedback. We hope to see you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장에 적합한 호텔!
조용하고 친절한 직원들 덕분에 첫 인상이 좋은 호텔입니다!
2019년 1월에 1박 숙박함
답변 제공: Anne Pierson 님, 2019년 1월 15일
Thank you for the 8 out of 10. We appreciate your feedback and hope to see you again.

6/10 - 괜찮아요

Jamie 님, Bonaire

가족 여행
좋아요: 직원 및 서비스
The neighbors above us let their toddler run back and forth for hours. The carpet in our room was dirt - kids feet were black for walking around on it. . The kitchen floor was sticky. Bugs in the bath tub. Had to ask for towels. They wanted to charge us for extra blanket.
2024년 4월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 4월 22일
Upon reviewing your comments, it was obvious that we failed to meet your expectations for your stay. We just recently had all of our carpets professionally clean, so I will follow up about your room in particular. Thank you for choosing to stay with us.

6/10 - 괜찮아요

Krista

연인과의 여행
좋아요: 청결 상태
When we arrived, we were told that the hotel had oversold the king bed rooms, and that we would be “upgraded” to a 2 bedroom suite with queen beds. We didn’t need 2 extra beds, a kitchen, living area, etc for my husband and I to spend the night after a concert. We really just needed the king size bed. I wasn’t happy. However the hotel and room were clean and as expected.
2024년 4월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 4월 21일
Thank you for sharing. We apologize that your suite, though an upgrade, did not meet your travel needs. We will review this with the team to prevent this from occurring in the future.

10/10 - 훌륭해요

Ameia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was one of the best vacation times spent in years. Will definitely return.
2024년 3월에 7박 숙박함
답변 제공: Don - G.M. 님, 2024년 4월 21일
Thank you for your positive comments. We are happy that it was one of the best vacations in years.

8/10 - 좋아요

Glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very convenient and the service was superb.
2024년 4월에 1박 숙박함
답변 제공: Don G - GM 님, 2024년 4월 19일
Thank you for sharing. We are glad that the hotel met your needs and that you experienced superb service.

4/10 - 별로예요

kishore

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
poorly managed property including elevator, laundry etc staff is not friendly.
2024년 3월에 4박 숙박함
답변 제공: Don - G.M. 님, 2024년 4월 4일
We apologize that we failed to provide you with a positive experience during your stay. We take your comments seriously and will work to improve.

8/10 - 좋아요

Jackie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to everything in Alpharetta.
2024년 3월에 1박 숙박함
답변 제공: Don 님, 2024년 3월 24일
Thank you for selecting our hotel.

10/10 - 훌륭해요

Joseph

2024년 3월에 3박 숙박함
답변 제공: Don 님, 2024년 3월 24일
Thank you for choosing to stay with us.

8/10 - 좋아요

Nicholas

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very clean from the moment we walked in the doors. They staff were so friendly and nice which made our stay more pleasant. The rooms were cleaned and full stocked with kitchenware, it was as if we never left home. The breakfast food was delicious and plentiful with many options. The area around the hotel was safe, quiet, clean, and had a ton of eating options. We LOVED Hole in the Wall Sushi and Simon’s Chinese cuisine. Totally recommend staying here and we will most likely stay at other Sonesta properties on our journeys.
답변 제공: Don - G.M. 님, 2024년 3월 22일
We appreciate you sharing your experiences from your stay. We are so pleased that you would totally recommend us. We hope you will return.

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean comfortable and convenient
2024년 3월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 3월 18일
Thank you for the positive remarks. We look forward to the possibility of serving you again in the future.

6/10 - 괜찮아요

lezlee

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable, kitchen stocked with necessities, free showtime was nice. Just could use a furniture upgrade. The sopha was old & worn
2024년 3월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 3월 14일
Thank you for sharing your experience. We will look into your suggestion. Please come again soon.

8/10 - 좋아요

Jasmine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checking in was nice and easy and I enjoyed the complimentary breakfast. Only stayed overnight for 1 night so I didn’t experience all of the amenities
2024년 2월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 27일
Thank you for staying with us. We are glad you short stay was enjoyable. We look forward to serving you when you return.

8/10 - 좋아요

Robert Louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly. Breakfast is included. Close to several business parks if traveling for business.
2024년 2월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 23일
We hope you will return to receive even more "friendly" service. Thank you for sharing.

6/10 - 괜찮아요

Phillip

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property needs to have some remodeling done. Our room the walls had some flaking plaster or something that had just been painted over not fixed. The garbage disposal aread stunk. The eggs didn't look good at all and the sausage was WAY over cooked. We were in the are for a medical appointment. We will choose another hotel next time.
2024년 2월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 22일
Thank you for sharing your experience. We need to improve, so we will work to address these concerns.

8/10 - 좋아요

Mike

가족 여행
Nice
2024년 2월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 20일
Thank you for staying with us. We are glad you had a nice stay. We hope you will return.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 20일
Wow! We love receiving a five out of five. Thank you for choosing to stay with us.

4/10 - 별로예요

Jeanette

별로예요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 12일
The score we earned from you was not up to par. Please know we are continually striving to improved the quality of our operations.

10/10 - 훌륭해요

Suzanne 님, Homosassa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was fine
2024년 2월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 2월 12일
Thank you. We are so happy to receive the highest of ratings from you.

2/10 - 너무 별로예요

Brittany

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is rude and the rooms are not clean. No ash clothes and dirty towels. The sheets were blood stained!
2024년 1월에 1박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 29일
We obviously fell very short of your expectations during your stay. I apologize on behalf of our team. Your experience was not acceptable, and we will review your comments with our team to ensure that we correct our mistakes.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Hotel
Very good hotel, comfortable, clean and reasonably priced
2024년 1월에 4박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 29일
Thank you for sharing your thoughts. We hope you will return soon.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 29일
We are so pleased that you enjoyed your stay. Please return soon.

10/10 - 훌륭해요

Tasia

2024년 1월에 1박 숙박함
답변 제공: Don G - GM 님, 2024년 1월 18일
Thank you for rating your stay with us. We hope you will return.

6/10 - 괜찮아요

Joey

가족 여행
The heating system was extremely loud, to the point it kept me up. Staff could not accommodate moving me to another room as the hotel was full. There was also no housekeeping, and we had to bring our own garbage to a specific area for disposal. The room itself was good, plenty of space. The woman who checked us in was extremely friendly, as was the day manager. Really nice surrounding area.
2024년 1월에 5박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for sharing your experience. We will review your comments with the maintenance team so that we can address those concerns.

6/10 - 괜찮아요

melissa

가족 여행
좋아요: 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for staying with us and rating your stay. We will work to improve moving forward.

6/10 - 괜찮아요

Felicia S

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I stayed 10 nights. Up on check-in, the attendant told me the house rules. I wouldn’t get clean towels unless I brought my dirty ones to the front desk to exchange. It’s like a library swap because they found extra towels in rooms after previous clients checked out. Breakfast is 2 hours, period. Rooms are cleaned every 7 days. The pool is closed for season (it’s January). Laundry is free for guests, first-come-first-served basis. Should have thrown in a “Good Luck”! My room was never cleaned. The toiletries were not restocked. Breakfast was taco buffett, featuring scrambled eggs and mystery meat crumbles. Pancake griddle never worked. Coffee was brown water. Ten days, this rotation appeared. Laundry washing machine broke mid-cycle. The way the manager swung the machine out of its housing compartment looked like he’s done it many times before. That’s why there are “out of order” signs that go up and disappear daily. Temporary fixes for permanent problems. I washed my own towels. I took out my own trash. If I had a vacuum, I would have finished cleaning the entire suite. Parking was safe and free. Twice, I found several room keys in the parking lot that unlocked the front and side doors. The front desk attendant thanked me when I gave them to her. I alerted her that my room had not been cleaned. She kindly told me the manager’s hours. The only time anyone called my room or knocked on my door was to remind me of check out time. It was not quiet nor clean. Good Luck!
2024년 1월에 10박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for sharing. We will use your comments to improve our operations for our guests.

10/10 - 훌륭해요

Bradley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Per friendly
2023년 10월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
It is great to hear that our staff was friendly and accommodating.

6/10 - 괜찮아요

Sumanth 님, CHICAGO

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Stayed here for 2 nights and the property is in prime location. Closer to Avalon mall Alpharetta. Property is pretty old, and you can sense it as they have not upgraded the equipment's. They charge $5 per night per car extra. Room AC was not working, and we ended up moving to another room, Luckily, we did not unpack before realizing the non-working AC. Complimentary breakfast is pretty good and neat. They provide free self-service laundry, but the washer and dryers need maintenance. Front desk is helpful and courteous.
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for sharing your experience. It is clear that we had some missed opportunities during your stay. We will address your concerns with the team in order to improve.

8/10 - 좋아요

wissal

2023년 12월에 6박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for rating your stay. We continue to strive to improve and hope you will return.

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Convenient and a great value. Breakfast was great too.
2024년 1월에 2박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you for sharing. We hope you will return soon.

10/10 - 훌륭해요

Priscilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Don - G.M. 님, 2024년 1월 16일
Thank you. We are glad your experience was positive.

8/10 - 좋아요

Marcelo 님, Guarulhos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was quite good for the payed price, I would say the main problem was the guest from the room upstairs that was stomping hard on the floor all over the night.
2023년 11월에 13박 숙박함
답변 제공: Jorge Gonzalez 님, 2023년 12월 19일
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 - 훌륭해요

Sonal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 7박 숙박함
답변 제공: Jorge Gonzalez 님, 2023년 12월 19일
Dear Sonal,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 - 훌륭해요

Cameron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Jorge Gonzalez 님, 2023년 12월 19일
Dear Cameron,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

2/10 - 너무 별로예요

Peter 님, pound ridge

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
What hotel runs out of coffee for the room, and has none in stock? The absence of housekeeping is one thing, but the failure to supply garbage bags is just nuts. Our hearts go out to the staff as they are caught in the middle. There are plenty of alternatives out there, we suggest you go with one of them.
2023년 11월에 4박 숙박함
답변 제공: Don - G.M. 님, 2023년 12월 5일
Thank you for sharing your experience. I understand your frustration and I apologize for our failure to provide you with the amenities like we should have. We will work to correct this so that this error does not occur again.

2/10 - 너무 별로예요

Susan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible service..
2023년 11월에 5박 숙박함
답변 제공: Gwen 님, 2023년 12월 4일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

8/10 - 좋아요

Ashraf 님, New York

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to the Avalon shopping center and near Alpharetta / Johns Creek. Hotel is a bit dated. Hallways a but musty, sometimes smells like weed. Forced air from heat is very dry. Staff were nice.
2023년 11월에 5박 숙박함
답변 제공: Gwen 님, 2023년 11월 29일
Dear Guest,Thank you for taking the time to share your feedback.Sincerely,Gwen

10/10 - 훌륭해요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Gwen 님, 2023년 11월 29일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 - 훌륭해요

sanaa

2023년 11월에 3박 숙박함
답변 제공: Jorge Gonzalez 님, 2023년 12월 19일
Dear Sanaa,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We had a great stay overall. The location was the best. It was in the middle of everything we planned to visit. Very convenient. The suite was perfect for us. Very clean and comfy. Although they don’t clean up the room everyday, we just asked for the things we liked to replace. The breakfast wasn’t so good. Thanks the only complain I have. But we will stay in this chain next time if we con find it.
2023년 11월에 2박 숙박함
답변 제공: Jorge Gonzalez 님, 2023년 11월 24일
Dear Jenny,Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 - 훌륭해요

Octavya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Gwen 님, 2023년 11월 21일
-Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Gwen 님, 2023년 11월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen

8/10 - 좋아요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
affordable stay in Alpharetta
second time staying there. Can't beat the rates and location. Next to a First Watch for breakfasts, although breakfast is included at the hotel. They do charge for parking which is a little ridicules.
2023년 11월에 2박 숙박함
답변 제공: Gwen 님, 2023년 11월 21일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gwen

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Gwen 님, 2023년 11월 15일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Gwen

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
Not what you would expect.
The name lists this being in Avalon; however, the Avalon section is further up the once you cross over 400. There is a $75 charge for a dog (15 lbs) and a $6 parking fee. There is nothing referencing this on the Hotels.com website.
2023년 11월에 1박 숙박함
답변 제공: Gwen 님, 2023년 11월 15일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gwen

6/10 - 괜찮아요

Thomas

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Staff often unavailable
2023년 11월에 5박 숙박함
답변 제공: Gwen 님, 2023년 11월 15일
Dear Guest,Thank you for taking the time to share your feedback. If you would like to address any concerns or provide more feedback do not hesitate to contact me directly at the hotel. Sincerely,Gwen

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room door locks were being replaced in the whole hotel for 3 days and it should have been a discount for the inconvenience. Also the Wi-Fi connection speeds are horrible. Although the staff is amazing!!
2023년 10월에 14박 숙박함
답변 제공: Gwen 님, 2023년 11월 15일
Dear Guest,Thank you for taking the time to share your feedback. I do understand how inconvenient the new lock installation may have been in all fairness we provided the guest an advance notice this process was taking place. A service request was placed to address the slowness of the WI-Fi. Hopefully these minor issues will not prevent you from coming to stay with us again. Sincerely, Gwen