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소네스타 ES 스위트 롤리 더럼 에어포트 모리스빌 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 491개 이용 후기 중 296개" "
평점 8 - 좋아요. 491개 이용 후기 중 121개" "
평점 6 - 괜찮아요. 491개 이용 후기 중 40개" "
평점 4 - 별로예요. 491개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 491개 이용 후기 중 20개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

seungwan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
시설도 깨끗했고 직원도 아주 친절하였습니다
2021년 9월에 1박 숙박함
답변 제공: Melissa Lee 님, 2021년 9월 9일
Thank you so much for your kind feedback on your stay with us here at the Sonesta ES Suites Raleigh Durham Airport. Great to see what we hear, that our staff is friendly and that our hotel is clean for our guest. We will miss you and hope to be able to welcome you back again on your next visit! Kind Regards!

10/10 - 훌륭해요

Jongmoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Melissa 님, 2021년 6월 18일
Thank you so much for the great score on your stay with us! We hope to get to host you again soon. Kind Regards!

10/10 - 훌륭해요

Shelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Shelly, it's wonderful to hear your high praises for the Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled to know that you found our property excellent. We strive to offer an exceptional experience for our guests, and your feedback is a valuable affirmation. Looking forward to your return visit.

6/10 - 괜찮아요

HOPE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really loved the property, the only problem I encountered was the A/C. I set the thermostat to 65 because I have hot flashes and it did not turn on. I was told by the front desk staff that if the outside temp is cool, the AC will not turn on. This was disappointing because I was hot the entire night.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Hope, thank you for sharing your experience. It's lovely to hear you enjoyed the property, and we regret any discomfort you felt due to the heating and cooling system in your room. Our team members are aware of this and we're continually striving to improve our facilities to better serve guests like you. We hope that despite this issue, you would choose to stay with us again. Your comfort is our priority.

10/10 - 훌륭해요

Megan 님, Comstock Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My boyfriend and I had a great stay! We thought the place was very nice
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Megan, it's wonderful to hear that you and your boyfriend enjoyed your time at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted you found our establishment appealing. Thank you for choosing our hotel and sharing your feedback. We can't wait to serve you again on your next visit.

4/10 - 별로예요

KEISHA

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Keisha, it's disheartening to learn that your recent stay didn't meet your expectations. Without specific details, it's challenging to address any issues you may have experienced. Nevertheless, your feedback is important to us and we're committed to improving our services to ensure a better experience for our guests in the future. Please consider sharing specific points of your stay so that we may better understand and address your concerns. Your input is genuinely valued.

10/10 - 훌륭해요

Saravanan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good one
2024년 2월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Saravanan, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and sharing your positive feedback. It brings us joy to know that you had a good stay. We eagerly look forward to your next visit. Safe travels until then!

8/10 - 좋아요

Karol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet and safe area
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Karol, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. Our team strives to provide a relaxing atmosphere in a secure environment, and we're pleased to know you appreciated this. We're looking forward to welcoming you back.

8/10 - 좋아요

Darcy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Darcy, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and for your rating. We're delighted to see that you had a satisfactory stay and we look forward to serving you again in the future. Your satisfaction is our top priority.

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Andre, it's wonderful to see your five-star rating for the Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled you had such a great experience with us and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

barbara

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The woman who works the front desk is simply amazing. So kind and helpful.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Barbara, thanks for sharing your outstanding experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We are elated to hear you found our front desk colleague simply wonderful. Kindness and help are what we strive to offer to our valued guests. We eagerly await your next visit!

10/10 - 훌륭해요

Maria M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was great! Nice clean rooms with plenty of space and for an extra touch, our room had a fireplace. The employees went above and beyond with their hospitality. We will definitely be back. Miss Regina made sure we had everything we need it. Awesome place
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Maria M, it's delightful to hear about your splendid experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We are thrilled you enjoyed the spaciousness and cleanliness of your room and appreciated the charming fireplace. Our team members, particularly Regina, are always ready to go the extra mile to ensure our guests feel at home. It's encouraging to know we were able to live up to those expectations. We eagerly anticipate your return for another spectacular stay.

8/10 - 좋아요

Miranda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This hotel was very convenient to the airport and the size of the suite was wonderful for a family of 5 with three adult sized boys. The separate spaces were wonderful for moving around while everyone slept and two bathrooms was a nice surprise. The breakfast area was really clean and the staff seemed to be attentive to replacing and refilling things as needed. Breakfast choices were adequate. I wish breakfast had lasted a little longer on a weekend. The only reason I didn’t rate the hotel as excellent was I noticed anytime someone nearby left their room, the whole room seemed to shake when the doors closed. Also, the entry door we were told to use to access our room wouldn’t open and we had to find another entry. Additionally, it would have been nice if the sink area in both bathrooms had another door so someone could get ready without disturbing someone in the bedrooms. Overall, I would recommend this hotel and I would definitely be interested in staying here again when flying out of RDU.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Miranda, it's pleasing to learn that you found the Sonesta ES Suites Raleigh Durham Airport Morrisville ideally located for your needs and that our spacious suites added comfort for your family’s stay. We appreciate your kind words about our tidy breakfast area and attentive team members.We apologize for any inconvenience you experienced due to room vibrations when neighboring doors closed and the difficulty with your designated entry door. Furthermore, we're taking into account your suggestion regarding a separate door for the sink area in the bathrooms.It's gratifying to know that you'd consider coming back, and recommend us. Your feedback is valuable, as we continually strive to improve the guest experience. We would love to welcome you and your family back in the future. Thank you for choosing us.

10/10 - 훌륭해요

Marla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was as expected
2024년 1월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thank you for the amazing rating, Marla!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Raleigh Durham Airport Morrisville soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Jacob Neil Leech

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large, apartment like amenities. Quiet rooms and convenient accommodations.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Jacob, thank you for sharing your experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. It's wonderful to hear you appreciated the generous space and amenities our property provides. We're also pleased that you found your accommodations quiet and convenient. We hope to see you again in the future!

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was lovely And the property is lovely the rates are lovely and everything in the breakfast was lovely. I just think that the policy needs to state when you book with Expedia that you have to pay a deposit
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Cheryl, thank you for sharing your opinion. We're delighted that you found your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville and our breakfast offerings to be so enjoyable. We appreciate your feedback on the clarity of our policies, particularly those regarding third-party bookings and deposits. As a property, we strive to ensure complete transparency and will address this for better communication. We hope to welcome you back soon.

8/10 - 좋아요

Shaunta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
We appreciate you sharing this positive rating, Shaunta!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Raleigh Durham Airport Morrisville. We want to share an even more enjoyable experience with you next time.

8/10 - 좋아요

Natasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quite
It was very quite and clean and front desk was great
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Natasha, thank you for sharing your positive experience. At Sonesta ES Suites Raleigh Durham Airport Morrisville, we are delighted to hear you appreciated our tranquil ambiance and cleanliness. It's great that our front desk team made a wonderful impression. Looking forward to welcoming you back for another pleasant stay.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place!
Very friendly staff, clean room. Nice bed and shower. I wish more carts were available. With a two year old I really needed one. During the first four nights I couldn’t find one. On my last day I asked if one could be brought from another building and they were happy to accommodate! Moser trash bags in the room would have been nice and an oven, but other than that I really enjoyed my stay! Will stay again! Clean, safe and friendly
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Christina, it's wonderful to hear that you had a pleasant stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're glad our team members succeeded in providing clean, safe accommodations and attentive service. We note your feedback about the availability of carts and the convenience of additional amenities in your room. Rest assured, we continually strive to improve guest experiences. It's a pleasure to know you would consider us for future stays. Thank you for sharing your thoughts.

8/10 - 좋아요

Hiromi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed the hotel for 6 nights. What I most dislike about this hotel is the card key. Often times I needed to inside and out the card key because of unrecognizable. Most staff are friendly, the room I stayed was clean enough (except some cups in the shelf). Caution before using stuffs in the shelf, some of them were unwashed.
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Hiromi, we're pleased to read that you enjoyed your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We value your feedback on the issue with the card key and will certainly look into making improvements. We're glad that you found our team members friendly and the room cleanliness satisfactory, apart from the slight inconvenience with the cups. We always aim to ensure our guest amenities are in perfect condition. Thank you for leaving us this review, and we look forward to your next visit.

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thanks for sharing this perfect rating, Karen!We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ahmazzzingggg
Gorgeous room, excellent service I will be staying again. Everything was so clean and despite some ruined plans, the lady at the desk was comforting and warm.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Jessica, your commendations about Sonesta ES Suites Raleigh Durham Airport Morrisville truly brighten our day. We are delighted to hear about your satisfaction with our meticulously cleaned quarters and attentive team members. Exceeding guest expectations is central to our mission, and we're thrilled we were able to provide a positive experience, despite some plans not going as intended. We eagerly await your return. Thank you for your review.

10/10 - 훌륭해요

Amy

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Amy, thank you for sharing your feedback. We're thrilled to see you had a five-star experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We strive to make our guests' stay exceptional, and it seems we hit the mark for you. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Dionne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was well maintained and the staff was nice but not overly helpful. The room was clean but in the middle of our stay we woke to ants all over one of the nightstands. We had left trash there the night before but it seemed they'd been looking for a snack. Other than that the stay was good.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Dionne, thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville and for sharing your experience. It's great to hear that you appreciated our well-kept property and cordial team members. However, we regret the inconvenience you faced pertaining to a pest issue. Your comfort is paramount to us and we always encourage guests to promptly report such issues to our team. We're glad that despite this, you had a satisfactory stay. We hope to welcome you back for an even better experience in the future.

8/10 - 좋아요

Marcus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Marcus, thanks for the positive rating! Your feedback demonstrates that you've had a satisfactory experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We look forward to welcoming you back on your next visit.

4/10 - 별로예요

Robert

가족 여행
좋아요: 청결 상태
1) These are NOT Sonesta beds. I slept horribly & Sonesta usually has the most comfortable beds but these weren’t it. 2) there was no handsoap in either bathroom or at the kitchen sink so i had to go back down to the front desk immediately after checking in. 3) the lady at the front desk was lacking in customer service 4) the exterior doors to the buildings are supposed to require a card for entry & these were open so i felt like the buildings could have been more secure.
답변 제공: Customer Service 님, 2023년 11월 21일
Robert, it's regrettable to learn about your less than perfect experience. It is unusual for our guests to run into issues regarding bedding comfort and hygiene necessities provided. Ensuring optimal comfort and safety is our top priority. We'll continue to check and improve our service delivery based on valuable feedback like yours. Additionally, we deeply respect your sentiment about our colleagues' interactions with guests. We'd like to reassure you that this will be discussed with the team to enhance our guests' experience in future. We're hopeful for another opportunity to serve you better.

10/10 - 훌륭해요

TERESA

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 10일
Thank you for the great rating, Teresa!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites Raleigh Durham Airport Morrisville! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 - 괜찮아요

Benjamin 님, Portland

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
Too many people smoking near the entrances, room wasn’t ready even though we checked in well after the required time, key readers were problematic, fire alarm went off during stay causing an evacuation (not their fault but still). Front desk lady was really nice (can’t remember her name).
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Benjamin, we appreciate your feedback. It appears you encountered a few challenges during your visit, such as crowding near the entrances, an issue with the readiness of your room, and intermittent challenges with the key readers. We also apologize for any inconvenience caused by the fire alarm, which while unforeseen, we understand was an unsettling experience. We are, however, glad to hear that you appreciated the warm assistance provided by our front desk colleague. As we improve the overall guest experience, we hope to have the chance to welcome you back.

10/10 - 훌륭해요

Donna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle to the airport was amazing
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Donna, we're thrilled you found our airport shuttle service at Sonesta ES Suites Raleigh Durham Airport Morrisville to be exceptional. Your positive feedback is appreciated. We hope to see you again in the future.

10/10 - 훌륭해요

Janie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Janie, we're delighted to know you had such a high-quality experience at the Sonesta ES Suites Raleigh Durham Airport Morrisville! We're grateful for your perfect review rating and look forward to making your next visit just as wonderful.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff was amazing
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Eric, it is encouraging to know that you had a delightful experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We take pride in our excellent team members who are always ready to assist. Looking forward to your return visit for another exemplary experience.

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
It’s difficult to give a rating because we had such different experiences with staff. We arrived at 4 and were told to come back in an hour or so. That wasn’t possible as we were in town for an event that started at 5. We had hoped to get into our room and quickly change clothes, but we were not able to do that. I understand that the lady at the front desk was not at fault, but the way she handled it was disappointing. A welcoming smile and a simple explanation would have been appreciated. Instead we got no greeting and told to come back later. When questioned, she said they can’t guarantee check in time. We checked in after our event (after midnight) and were told that our room had 2 queens instead of a king and queen like we booked. Angela at the desk was quite helpful and made it right for us. The room was comfortable and clean.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
Sarah, it is appreciated that you took the time to leave such thorough feedback. We're glad to know you found the room comfortable and spotless. We do apologize if your arrival experience did not meet expectations. We are continually looking to enhance guest satisfaction, your feedback is certainly valuable in this respect. It's heartening to know you found one of our team members, Angela, to be supportive; solidarity and guest focus are qualities we encourage in our team. The bed configuration issue you experienced will be noted and will help us ensure smoother experiences moving forward. Thank you for choosing Sonesta ES Suites Raleigh Durham Airport Morrisville, we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

valour

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Valour, thank you for choosing the Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted to know you had a wonderful experience. We hope to welcome you back soon for another enjoyable stay.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful - reception, cleaning, breakfast! The hotel is also spotless. I was very surprised at the size of our room - so much larger than I thought! For a RDU traveller this is perfect! We were visiting family and found there wasn't much to do in the area, and also you're able to hear the airplane traffic. While this wasn't a huge inconvenience, I'd select a different area for a family/social visit. All in all, a wonderful hotel!!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Jennifer, it's splendid to hear that you had a great experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're glad you appreciated our clean environment and the attentiveness of our team members. It delights us to learn that our spacious room surprised you. We understand that proximity to certain amenities can enhance the guest experience and we appreciate your feedback. Despite the minor inconveniences, we hope to welcome you back should your travels bring you again to the area. Safe travels.

10/10 - 훌륭해요

Melinda 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice suite!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
Thank you for the fantastic rating, Melinda!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Raleigh Durham Airport Morrisville! We can't wait to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Thank you for taking the time to leave us an 8/10 rating!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta ES Suites Raleigh Durham Airport Morrisville.

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 1일
Thanks for the 4/5 rating, Sean!We're happy you had such a lovely stay at Sonesta ES Suites Raleigh Durham Airport Morrisville! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - 훌륭해요

COREY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
COREY
NICE STAY
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Corey, it's delightful to hear you had a pleasant stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We aim to provide an enjoyable experience for our guests and we're thrilled to have met your expectations. We look forward to welcoming you back in the future for another nice stay.

6/10 - 괜찮아요

Naomi

좋아요: 직원 및 서비스
별로예요: 청결 상태
The breakfast included is horrible. And they never empty your garbage in your room or clean.
2023년 7월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Naomi, it's regrettable to hear your experiences didn't meet your expectations. We typically receive compliments regarding our inclusive breakfast, and cleanliness is a chief priority for us. Rest assured your points will be shared with our team members to inspire further improvements in our services. We hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 1일
Thomas, it's fantastic to hear that you had a positive experience at the Sonesta ES Suites Raleigh Durham Airport Morrisville. We hope to see you again soon for an even better stay.

10/10 - 훌륭해요

manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel, excellent staff
I've stayed here several times on business. It's clean, quiet and safe. I leave early morning, before breakfast begins so I can't comment on that. The pool is very clean and nice. The best feature is the staff. Angela and her team always greet me with a smile and a genuine concern that everything is "just right". If there's anything they can help with, they do. I've been to 5 star luxury resorts that don't have the same level of attentiveness from their front desk staff. It's always nice to walk into the lobby and know folks there are concerned about your stay. :)
2023년 9월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 9월 11일
Manuel, it's great to hear that your repeated stays at Sonesta ES Suites Raleigh Durham Airport Morrisville have been pleasant. We're glad to know you appreciate the cleanliness, tranquility, safety, and our pristine pool. Your commendation of Angela and the rest of the team is inspiring. Their commitment to providing personalized service truly sets them apart. We truly value your feedback and are thrilled to have you as a regular guest.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staffers are always very accommodating
2023년 9월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 9월 8일
Thomas, thank you for spotlighting the accommodating nature of our team members at Sonesta ES Suites Raleigh Durham Airport Morrisville. We love hearing that our dedicated team could assist you during your visit. We eagerly await your next arrival and the chance to serve you again.

10/10 - 훌륭해요

Tracia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice plaxe
It was very nice. The staff was nice
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 30일
Tracia, it's terrific to read your positive feedback about your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're delighted that you enjoyed the warmth and hospitality of our well-mannered team members. We're eagerly looking forward to your return visit to make your next stay just as pleasant.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect hotel and ammenities
This hotel provided everything we needed for a family stay (4 adults), 4 days. We used the kitchen in the room for many meals. The kitchen was clean, yet we felt the "tools" were sparce. We could have used one more frying pan and a small pan for pasta etc... The pool area was amazing. Temperature and cleanliness of pool and pool area were great. Staff was very friendly. Felicia at the front desk was very sweet and accomodating. She gave us a great welcome when we came. I was only disappointed by the fact that we had to seek out someone for housekeeping things (trash to be emptied, supplies). All else was great.
2023년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 8월 29일
Greetings! It's encouraging to hear that Sonesta ES Suites Raleigh Durham Airport Morrisville was able to accommodate all the needs for your family stay. We're glad to know you made good use of the kitchen in your room and enjoyed our delightful pool area. We also appreciate your kind words about our friendly team members, especially Felicia at the front desk. Regarding your suggestion for the kitchen supplies and housekeeping, we value your feedback and will consider these points to enhance our guests' experiences. We're looking forward to your next stay with us.

10/10 - 훌륭해요

Cyrano

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its comfortable, convenient, Nice rooms.
2023년 8월에 10박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
Cyrano, we are thrilled to hear that you appreciated the comfort and convenience of your stay at Sonesta ES Suites Raleigh Durham Airport Morrisville. We strive to ensure our rooms provide a relaxing environment for our guests. Thank you for sharing your positive experience with us.

10/10 - 훌륭해요

Tanisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is comparable to the quality expected from brands with higher price points. I was pleased with my decision.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 14일
Tanisha, thank you for sharing your wonderful experience at Sonesta ES Suites Raleigh Durham Airport Morrisville. We're thrilled to know that we've exceeded your expectations and that the value we offer resonated with you. We truly appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service!
Angela at the front desk was the BEST!! She went above and beyond to help my parents settle in and be comfortable during their stay.
2023년 7월에 28박 숙박함
답변 제공: Customer Service 님, 2023년 8월 8일
Hello Patricia,Thank you for highlighting Angela's fantastic service at Sonesta ES Suites Raleigh Durham Airport Morrisville. Going the extra mile to assure our guests' comfort is a priority, and it's wonderful to see that reflected in your parents' experience. Looking forward to welcoming your family back again in the future.

8/10 - 좋아요

Jaynam 님, Danbury

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet was not clean, otherwise Good property Good staff. If you are vegetarian like me, no breakfast options.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 1일
Hello Jaynam,Thank you for sharing your feedback. We're pleased to hear that our staff met your expectations. However, we regret to hear about your dissatisfaction with the cleanliness of our flooring and lack of vegetarian breakfast options. We strive to cater to all dietary needs and cleanliness is definitely on top of our list. Your insights will assist us in ensuring we improve in these areas. We hope to have the opportunity to welcome you back at Sonesta ES Suites Raleigh Durham Airport Morrisville to provide a comprehensive stay.

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and property were very nice and the staff was very pleasant and helpful! The only negative thing I have is the room had a strange musty smell
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Ronald, we are elated to hear you found Sonesta ES Suites Raleigh Durham Airport Morrisville and staff up to your standards. We appreciate your reminder regarding room freshness; we always strive to provide an inviting aroma to enhance our guest's comfort. Look forward to welcoming you back soon.

10/10 - 훌륭해요

Brigitte et Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel génial, très typique du sud des USA !
Cet hôtel est très agréable et accueillant ! Le personnel est extrêmement serviable, attentionné et très sympathique ! La piscine est superbe et très agréable aussi! Nous y retournerons avec plaisir. Les suites sont assez vastes et bien conçues !
2023년 7월에 21박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
Merci pour vos commentaires élogieux. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour au Sonesta ES Suites Raleigh Durham Airport Morrisville, en particulier notre personnel attentionné, notre magnifique piscine et nos suites spacieuses. Nous avons hâte de vous accueillir à nouveau pour une autre visite agréable.