스튜디오, 더블침대 2개, 금연 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 멤피스 저먼타운 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 822개 이용 후기 중 203개" "
평점 8 - 좋아요. 822개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 822개 이용 후기 중 152개" "
평점 4 - 별로예요. 822개 이용 후기 중 118개" "
평점 2 - 너무 별로예요. 822개 이용 후기 중 156개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Chandler

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Compared to my previous visits at a dozen other hotels in the city, Extended Stay is the fist place where I watching feel safe enough to walk to and from work. Its very quiet and peaceful with little to no crowds. My only small gripe about is their breakfast in the moring. They only have a few granola bars and muffins, but the coffee is pretty decent
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Chandler, Thank you for choosing Extended Stay America for your stay in the city! We're thrilled to hear that you felt safe and comfortable during your walks to and from work. Our quiet and peaceful environment is designed to provide a serene atmosphere for our guests. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We're glad you enjoyed the coffee! We look forward to welcoming you back for another peaceful stay. Safe travels!Sincerely,Hotel Management

10/10 - 훌륭해요

Fredrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Yashonna 님, Jackson

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
PLEASEEE don’t do stay at this hotel . Me and 8 other people car got broken into Friday night . & nothing was done bout the whole situation NO REFUND OR NOTHING. soo please don’t stay at this hotel .. & expedia need to take this hotel off the list.. DO NOT STAY AT THIS HOTEL.. it’s NO cameras outside the building it’s in a good area but the guys they break into cars don’t care bout the area … Thanks
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Yashonna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

10/10 - 훌륭해요

Kristen

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Dear Kristen, We are thrilled to hear that you had a great experience at Extended Stay America! Your satisfaction is our priority, and we are delighted that everything meets your expectations. Thank you for choosing us, and we look forward to hosting you again soon for another fantastic stay!Sincerely,Hotel Management

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Marcus

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gal at the desk was very helpful friendly . Nice room.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Michelle, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady who checked me in ,was awesome,she was so sweet!
2024년 1월에 1박 숙박함

4/10 - 별로예요

Kaliah

10/10 - 훌륭해요

Carlos

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in, my room door was secured. Anyone could just walk in at anytime. I was switch to another room but door key card wouldn't work. So I was switch to a third room. Room was not best but okay. I will not be staying there again.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Carlos, Thank you for choosing Extended Stay America for your visit. We apologize for your disappointing experience but are glad that our staff was able to make it up to you. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

6/10 - 괜찮아요

Phillip

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Well Below Expectations
The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 18일
Dear Phillip, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

4/10 - 별로예요

Dustin

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Bad service
Waited for 30 mins at the desk to get checked in. Nobody ever to be found nearby the desk. Same situation when checking out.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Dustin, Thank you for taking the time to write a review. We are sorry for the discomfort caused due to the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kionte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week.
2023년 9월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 30일
Dear Matthew, Thank you for reviewing your stay. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

10/10 - 훌륭해요

Ariel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything great
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 2일
Dear Kenneth, Thank you for including Extended Stay America in your travel plans. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 - 좋아요

Lashana

2023년 8월에 7박 숙박함

8/10 - 좋아요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Minor issues
Disappointed with the lack of breakfast choices and we had quite a few ants in our room. No problems with the staff, however. All very nice.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very disgusting. It was very dirty towels and wash rags were dingy broom was nasty tub was cut caved in. There was no dishes. The cabinets have been wiped out. The fridge hadn’t been wiped out. I came and L 12 o’clock and my room card wouldn’t let me add the outside door to get into the hotel. I called the hotel and the staff member was sitting in her car smoking Kept hanging up on me because she was too lazy to walk inside and rekey my card it was a terrible experience zero out of 10 would not recommend
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Kevin, Thank you for being our guest. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Please accept our every assurance that we will be working to address the concerns outlined in your review with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Andre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They lied and told me they were sold out!!!
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 6일
Dear Andre, Please accept our sincere apology for your concerns with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management

8/10 - 좋아요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

KEVIN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing like opening up an OCCUPIED room
I usually do not leave feedback, but this was a terrible experience. The young man at the counter said two words, "Checking In?" That's it...took my license...processed everything...gave me key cards...didn't even point me to the elevator. After long day of travel, I went to the room that was assigned and keyed in. IT WAS OCCUPIED. I got a new room. Room smelled like smoke, television didn't work, cob-webs in the bathroom. Very disappointed.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear Kevin, Thank you for sharing feedback on your stay. We are sorry for your disappointing experience with the service and the room not being as clean and prepared as expected. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jeffery

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Out of 5 stars, 0.5. No utensils in a full kitchen. Countertop and desk stains. Room smell, bathtub a death trap; floor very slick. I will never stay there again.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 6일
Dear Jeffery, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 - 괜찮아요

Lance

연인과의 여행, 반려동물 동반 여행
The room itself is alright. A little outdated. If you need to work remotely forget it. The internet was slow and intermittent daily.
2023년 5월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 15일
Dear Lance, It is good to know you had a satisfactory time with us. However, we are sorry for not meeting all your expectations. Our guests count on continuous access to our complimentary Wi-Fi; therefore, we apologize for the short service interruption during your stay. Our technical team is already at work and fixed the concerns. Please return and enjoy the hotel experience the way you want. Sincerely,Hotel Management

8/10 - 좋아요

Jamishela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, the hotel was good. Check-in was easy and fast. The room had a small kitchen in it. The sheets were clean and the bathroom was clean. I liked that they provided plenty of towels. We chose the hotel because of the location. There were a lot of restaurants to choose from and places to shop.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 13일
Dear Jamishela, We appreciate your positive feedback about your stay at Extended Stay America. We are glad the check-in process was easy for you and that you found the small kitchen in your room convenient. Cleanliness met your expectations, and ample towels were provided for your comfort. Our location offers nearby restaurants and shopping, making it a convenient and accessible stay. Thank you for choosing Extended Stay America, and we look forward to welcoming you back.Sincerely, Hotel Management

2/10 - 너무 별로예요

Alexandria

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Tyron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Joyce

좋아요: 청결 상태
We didn’t know that there would be no ice available.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 24일
Dear Joyce, Thank you for taking the time to share about your stay. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope you will stay with us again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

David

출장 여행
Meh.
Building is showing its age. Strange smell in the hall and in my room. Bed was okay. It was a place to sleep but that is about the best I can say for it.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 4일
Dear David, Thank you for reviewing your recent visit to our hotel. Although the issues you described are not typical for us, we sincerely regret not meeting your expectations. We will address your concerns with our team to ensure a more satisfying stay for our guests moving forward. We hope you consider this an isolated incident and revisit us so we can show you the exceptional experience we typically provide.Sincerely,Hotel Management

2/10 - 너무 별로예요

Gassan

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Life Saver
My daughter needed a place to stay asap. Quick and easy. Thank you!!
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 1일
Dear Guest, Thank you for reviewing your experience with Extended Stay America. We are delighted to learn that you were pleased with the timely, convenient service and accommodation we provided to your daughter. It is always a pleasure to read reviews like yours as we continually strive to deliver a seamless and comfortable experience to every guest staying with us. We hope you will continue to choose our hotel for future visits, and we look forward to welcoming you.Sincerely,Hotel Management

10/10 - 훌륭해요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Brad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

kristi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No notice of evacuation note on the door. Had to go to another hotel. Need refund
답변 제공: Hotel Management 님, 2022년 12월 30일
Dear kristi, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Please feel free to reach out to us at the hotel so we can review your charges and assist you further. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

AMANDA

연인과의 여행
We reserved and paid for this hotel only to arrive to locked doors and a hand written note saying everyone had been evacuated. There was a number listed to call, but no one answered. Id really like my 92 bucks back
답변 제공: Hotel Management 님, 2022년 12월 28일
Dear AMANDA, Thank you for choosing us. We are sorry for the inconvenience caused when you arrived to check-in. Please allow us to look into the matter, and we request you give us another chance to host you again.Sincerely,Hotel Management

4/10 - 별로예요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff was extremely nice and helpful. The shower had mold in it, the air conditioner did not work, room smelled of cigarette smoke. Shower needed a non-slip mat.
답변 제공: Hotel Management 님, 2022년 12월 8일
Dear Elizabeth, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

6/10 - 괜찮아요

Aron

별로예요: 객실의 편안함
2022년 11월에 3박 숙박함

2/10 - 너무 별로예요

Julia 님, Monroe

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was expecting a 3-star accomodation. There were homeless people in the parking lot. One of them even approached me asking if I would share my room with her. Place is dark, dirty and tattered. Seemed to operate more as a public assistance operation. Lock on my door did not securely keep the door from opening. Key cards did not work. I was there just long enough to book a room with a more safe and safe and secure property.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 25일
Dear Julia, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We welcome the opportunity to prove ourselves again as your trusted hotel in the area.Sincerely,Hotel Management

4/10 - 별로예요

Lorena

2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Kimberley

가족 여행
별로예요: 직원 및 서비스
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Isela

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Jamey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함

10/10 - 훌륭해요

Vivian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Martin

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Margarita

좋아요: 직원 및 서비스
convenient location. very helpful and attentive staff.
2022년 8월에 4박 숙박함

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place to stay while in Memphis
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 25일
Dustin, thank you for being our guest and posting your review. It is delightful to know you enjoyed your time at Extended Stay America and that we exceeded your expectations. We look forward to welcoming you back soon. Sincerely, Hotel Management

2/10 - 너무 별로예요

Miranda

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Danielle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

4/10 - 별로예요

Susan

2022년 7월에 1박 숙박함