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타노아 아파트먼트 여행 후기

3.5 out of 5
타노아 아파트먼트
Votualevu Road, Namaka, Nadi

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 111개 이용 후기 중 42개" "
평점 8 - 좋아요. 111개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 111개 이용 후기 중 16개" "
평점 4 - 별로예요. 111개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 111개 이용 후기 중 9개" "

7.2/10

청결 상태

8.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at the property late. checked in room.Safe not working,closet door off railing.Let front desk know,was promised to have it fixed next day.Was fixed three days later.On the 5th day found cockroches in the kitchen and around the fridge door around the casket.reported to front desk nothing was done.The towels had holes in them.Had to go to front desk to collect towels.No bath mats.Had to beg for them.The apartment is old but not cheap.No mantanance is being done.I will not stay in this place again even if offered free.
2023년 10월에 8박 숙박함
답변 제공: Management 님, 2023년 11월 8일
Bula Jonathan,Thank you for feedback. We are sorry for all the inconvenience caused. Feedback has been shared with the team and we have addressed all the areas that needs improvement.You have a happy holidays.Regards

8/10 - 좋아요

Marie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always met with a smile. Free transfers to airport and to Tanoa International Hotel. Room was spacious, with great views to the Mountain Ranges.
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 13일
Bula Marie ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 - 훌륭해요

Jasmindar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 9일
Bula Jasmindar ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

2/10 - 너무 별로예요

Brad

2023년 10월에 1박 숙박함

8/10 - 좋아요

Ayako

가족 여행
별로예요: 편의 시설/서비스
A shuttle took ages to pick us up from the airport 😔
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Bula Ayako,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport, supermarket and restaurants. Great to have well priced self contained appartments. Very comfortable beds. A great base in Nadi.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 - 훌륭해요

Andrew

2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 17일
Bula Andrew ,thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

10/10 - 훌륭해요

Tanai

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful stay and very clean
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 8일
thank you very much Tanai for you feedback. will share this with our team and hope to see you again staying with us in future

6/10 - 괜찮아요

Rajendra

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Cockroch under nith the bed And smelling like petrol in the room cant sleep whol night lot of noise
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 8일
Bula Rajendra,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quite out of the way for walking and no restaurant on-sight (fine if you get transport and/or cook yourself). Staff are friendly and helpful. Layout is spacious like a one bedroom apartment (with 2 queens and 2 singles in a loft) rather than a hotel room, but in an older style. Nothing modern about it, but that was fine for us.
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 24일
Bula Ashley, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel.We hope to welcome you back in the near future.

10/10 - 훌륭해요

Heni

2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 8일
hank you very much Heni for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 - 별로예요

Amina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Excellent location. Bed and bedding not inviting. Old stools. Floor felt dirty and gritty. No tea towels. Old cutlery.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 15일
Thank you so much for the feedback. We do appreciate your time and giving positive feedback. please note our building is currently under painting.we have in plan for the beds and linens soon to be replaced and for the cutleries please note everything from the plates, cups, fry pan, bowls, side pates cooking spoon, cooking pots, knife and other cutleries are just bought ago. Once again, we really appreciate your time, and we will be really glad to welcome you back to our apartment again.

10/10 - 훌륭해요

John Paul

2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 28일
Thank you for your feedback

8/10 - 좋아요

Krishan

별로예요: 숙박 시설 상태 및 시설
provide breakfast and dinner
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 3일
Bula Krishan, Thank you for sharing your wonderful experience. Please be advise our concept is Apartment self-contain unit with cooking facilities for Breakfast and Dinner we would be happy to suggest our sister property Tanoa International Hotel

10/10 - 훌륭해요

Akanesi

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend Tanoa Apartment as your place to stay while you in Fiji. Just love the service they provided and the rooms are clean and most inportantly..the price is super cheap if you booked in at the right time on their special rates.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 30일
Bula Akanesi,Thank you for sharing your wonderful experience. We hope to welcome you back in the near future.

4/10 - 별로예요

Paul

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Very basic accommodation - No wifi service and lack of information on arrival - had to ask for towels. No coffee in the room and no food service.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 30일
Bula Paul,Thank you for sharing your feedback. we are sorry we didn't meet your expectation. We are looking into areas highlighted as we speak and hope to be given another chance to do it right in your next visit.

2/10 - 너무 별로예요

Sean

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were clean. The rest of the place was dirty and stained. 3 messages to the hotel requesting airport pickup were unanswered. The shower didn't work. The kitchen was dodgy and without milk for tea. And there was a lot of noise coming from outside our room throughout the night.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 30일
Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. we as a team have looked into the Issues highlighted and we are addressing it as we speak. We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future

6/10 - 괜찮아요

Graham

출장 여행
좋아요: 청결 상태, 객실의 편안함
Rather tired
The hotel is rather tired and the service is pleasant but lacks attention to detail. No towels in my room when I arrived, no remote for the TV, security safe not working. I asked for fresh towels on the evening of my second day but they never arrived. The shuttle driver was very helpful once you figure out how the system works.
2023년 6월에 3박 숙박함
답변 제공: Management 님, 2023년 6월 30일
Thank you very much for your feedback. Sincere apologies for the inconvenience during your stay. We will definitely be discussed this with our Team.

2/10 - 너무 별로예요

Irene

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly & helpful the place is old & run down cockroaches scuttling on the kitchen bench cold tap on shower didn’t work only hot tap did. No glasses or cutlery in the kitchen. Would not recommend this place to anyone
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 25일
Bula Irene George, Thank you for taking out your time to give us a review about your stay. Firstly, i apologies that you were inconvenienced during your stay. The glasses are placed on the cupboard above the fridge and cutleries in the drawer beneath the sink.We as a team have looked into the Issues highlighted and we are addressing it as we speak.We would love to change your experience and we hope that you may allow us to do so.Looking forward to welcoming you back to Tanoa Apartment in the future.Ulamila & Team

4/10 - 별로예요

Partima

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rented an apartment. Broken stove,missing knobs, walls with stains, door not very secure. Dirty floors, i had no intention to cook, but if wanted to then wont be able. kitchen had limited pots n pans, spoons. No towels. Asked at reception, then for them. Wifi available only in reception area. For breakfast had to go to another building by shuttle. Upon return, shuttle broke down somewhere and would take 1h, luckily I was able to arrange. Made other arrangement and checked out after 2 nights, original booking was for 7 nights.
2023년 4월에 7박 숙박함

10/10 - 훌륭해요

Mahendra

좋아요: 청결 상태, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: TANOA 님, 2023년 5월 12일
Thank you for your feedback

4/10 - 별로예요

Shabrina

별로예요: 청결 상태
Rooms were old and AC and fans were not working properly didnt have utensils to make teas and stuff rooms were not even ready when we checked in they gave us a different room
2023년 1월에 3박 숙박함
답변 제공: management 님, 2023년 1월 25일
Bula Vinaka Shabrina, We sincerely apologized for the inconvenient caused on your stay.We appreciate feedbacks from our guests because it helps in improving our service.Your feedback has been shared with the team and we will work as a team to ensure your next stay with us is more comfortable and pleasant.

2/10 - 너무 별로예요

Vikas

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no WiFi except a hotspot in the lounge where there is only 4 seats! The appliances in the room are old and therr was no cutlery.
2022년 11월에 1박 숙박함
답변 제공: management 님, 2022년 11월 20일
Bula Vinaka Vikas,We appreciate feedbacks from our guests because it helps in improving our service.We apologize for the inconvenient caused. Your feedback has been shared with the team and we will work as a team to ensure your stay with us is more comfortable and pleasant.Vinaka.

8/10 - 좋아요

Zhe

2022년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 28일
Thank you for your feedback

4/10 - 별로예요

James

2022년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 28일
Thank you for your feedback

10/10 - 훌륭해요

Renon

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area with shops and eateries within walking distance. Very friendly service from receptionists to securities.
2022년 8월에 1박 숙박함
답변 제공: management 님, 2022년 8월 25일
Thank you very much Renon for you feedback. will share this wilth our team and hope to see you again staying with us in future

4/10 - 별로예요

Geoff

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
So called apartments had literally no utensils. Basically an over priced, dirty dump.
2022년 7월에 1박 숙박함
답변 제공: management 님, 2022년 7월 15일
Thank you very much for your feedback

10/10 - 훌륭해요

David

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was great and property was clean
2022년 7월에 1박 숙박함
답변 제공: management 님, 2022년 7월 15일
thank you very much for the feedback. we hope to see you back with us

2/10 - 너무 별로예요

Aiyaz

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing !! The place is falling apart
2022년 4월에 1박 숙박함

8/10 - 좋아요

shunil

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 28일
Thank you for your feedback

2/10 - 너무 별로예요

JAMES 님, THOMASTOWN

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never been more disappointed. Property is so run down and dirty. Our room was filthy. We found used masks, condoms, socks, toothpaste and rubbish under the sofa. There was blood stains on the mattress. Stains all over the carpet. The room smelled disgusting. Cockroaches in the fridge. The microwave was disgusting. Stove had stains. My list goes on. I complained to reception. They didn't want to refund our money. I asked to speak to the manager and they said he was sleeping. No one cares so we just checked out. Someone should do something about this.
2022년 1월에 2박 숙박함
답변 제공: Management 님, 2022년 1월 17일
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태
Lovely staff, plenty of room
2021년 12월에 1박 숙박함
답변 제공: Vinit 님, 2021년 12월 16일
Thanks you very much for the positive feed back

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely not going there again. Stayed in the one bedroom apartment. Terrible cooking facilities and utensils/cutlery. Very dirty and inadequate. Not like the photos online at all. Swimming pool was always full of noisy children and very dirty. Bathroom had a lot of mould and the couch had stains and dirt on it.
2019년 12월에 3박 숙박함
답변 제공: Management 님, 2020년 1월 17일
Thank you very much for the feedback. we have noted the issue highlighted ad will definitely work with our team closely. we would happy to welcome you back with us

10/10 - 훌륭해요

Cagi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stuff.very polite and good services,location was close to venue of the place our 50th golden Jubilee and close to all families
2019년 11월에 5박 숙박함
답변 제공: Management 님, 2020년 1월 17일
Thank you very much Cagi for the positive feedback. we would be very happy to welcome you back with us to stay

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The property was very good but cleanliness and maintenance has to be improved
2019년 7월에 15박 숙박함
답변 제공: Management 님, 2019년 8월 26일
Thank you very much for the positive feedback. we will definitely work towards housekeeping team a well as maintenance for provide best services

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only an over night stay. The shuttle bus from airport was handy and also used it to go over to the Tanoa Hotel for dinner.
2019년 7월에 1박 숙박함
답변 제공: Management 님, 2019년 7월 30일
thank you very much for the feedback

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great Location. Building getting old, some amenities like WiFi not available in rooms. T V reception not the best
2019년 7월에 3박 숙박함
답변 제공: Management 님, 2019년 7월 30일
Thank you very much for the positive feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No food no air condition services so poor but expensive
2019년 5월에 1박 숙박함
답변 제공: Management 님, 2019년 5월 30일
Bula Vinaka sorry for the inconvenience. we do provide cooking facilities as its a Apartments but we do provide options from our sister property Tanoa International for dinning services. . The Air-conditions are provided in the rooms. Sorry to hear that your experience with us. will work with our team to get Aircon checked. hope to see you again with us

4/10 - 별로예요

Reggie 님, Melbourne

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Quite run down, carpet upstairs had a blood stain. Sofa bed was sunken in the middle. It was quite cheap and the staff did try to be helpful to make up for general conditions.
2019년 4월에 1박 숙박함
답변 제공: Daniel Roy 님, 2019년 4월 16일
Bula Reggie Thank you for feedback. I am working with our team to address the issues you highlighted. Once again, we appreciate hearing from you as it is vital for our continuous improvements. Vinaka Daniel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great accmodating staff, priced right and treated well
2019년 2월에 2박 숙박함
답변 제공: Vinit 님, 2019년 2월 26일
Bula Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. Hope to welcome you back to stay with us

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Scenic and it has a pool ideal for the hot Nadi weather.
2019년 1월에 1박 숙박함
답변 제공: Vinit 님, 2019년 2월 17일
thank you very much for sharing your experience with. we are really happy that you enjoyed your stay. hope to welcome you back with us.

6/10 - 괜찮아요

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별로예요: 직원 및 서비스
I like the location and service. But the rooms and Kitchener needs upgrading.
2018년 10월에 12박 숙박함
답변 제공: vinit 님, 2019년 2월 26일
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements.

2/10 - 너무 별로예요

Reddy 님, Sfo , Ca

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place needs a new manger who knows how to operate the place..Room given had blood stains on bed sheets, mold on shower curtain, dirty shower tiles , dirty kitchen, fridge and stove , old utensils and much more. Constantly had to ask for clean towels and amenities .Maintance personal did not fix broken fan and window latch which was told to fix after check in.I would not have stayed more than one night if I had not prepaid..Housekeeping staff Ela was very helpful . Expedia should not rate this place more than one star..Worst than motels.
2018년 10월에 7박 숙박함
답변 제공: Vinit 님, 2019년 2월 26일
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful

4/10 - 별로예요

bob 님, sydney

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 8월에 1박 숙박함
답변 제공: Vinit 님, 2019년 2월 26일
Bula Bob Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. . Vinaka

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort with friendliness
The room comfort was good and the staff really friendly and nice and very helpful. The pool was out of action so this was disappointing. The was no wifi and that was also difficult
2018년 7월에 10박 숙박함
답변 제공: Daniel Roy, General Manager 님, 2018년 8월 7일
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements. We apologize for the pool outage as we had found a big leak and had to carry out urgent repairs. This was unforeseen. I have taken you comments on WIFI and see how we can provide this. Vinaka

4/10 - 별로예요

Meena 님, Wellington, New Zealand

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The swimming pool was under maintenance which I wasn't told, had to tell so many times to have room cleaned and sometimes they said ok but didn't turn up. Sane bedsheets were just tidied up instead of changing it because there was marks that was there, towels smell, was not in a standard that I expected.
2018년 7월에 12박 숙박함
답변 제공: vinit 님, 2018년 7월 24일
thank you very much Meena for your feed back. I apologies for the inconvenienced caused during your stay. I will talk to my Team. Hope to welcome you back to stay with us

4/10 - 별로예요

Kelly 님, singapore

좋아요: 청결 상태
별로예요: 직원 및 서비스
Would not recommend.
First of all, there are three different tanoa hotels, this is the LEAST advertised and signed. Finally, arrived at the correct place (apartments on a hill), and reception was not there for a good 20 minutes. No number to call. Just had to wait. Talked to some fellow travellers, they had just gotten bed bugs from the place. Told the staff to check the room for bed bugs and they looked at me like they didn’t understand anything. After checking in, the staff left my photocopied ID on the counter and left the room. Had to check the bed for bed bugs myself, did not get them, but lost sleep thinking about them. 10/10 would not stay again.
2018년 3월에 1박 숙박함
답변 제공: Vinit Narayan 님, 2018년 5월 3일
thank you very much for the feedback. we apologies for the Bad experience that caused during your stay. we would be really to have you back with new team and make your stay very joyful.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay
Room was basic but we expected that with the price. The staff are friendly and location isn’t too far away from activities most pick up from the hotel but for one cruise we had to walk to the neighbour hotel. Not a problem for us, but it is up hill. Overall good stay.
2018년 1월에 5박 숙박함
답변 제공: Vinit 님, 2018년 5월 23일
thank you very much for the feedback. We are glad that you have enjoyed your stay with us.

8/10 - 좋아요

Robert 님, Oak Harbor, Washington

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Hotel After a Long Flight
The hotel is well situated. It is older, but clean and comfortable.
2017년 11월에 2박 숙박함
답변 제공: Vinit 님, 2018년 5월 23일
thank you very much Robert. we are glad that you have enjoyed your stay us.

8/10 - 좋아요

Kallle 님, Hamburg

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Flughafennahes ruhiges und günstiges Hotel
Lage und Preisleistungsverhaeltnis ist gut. Kein Restaurant und WiFi
2017년 11월에 6박 숙박함
답변 제공: vinit 님, 2019년 2월 26일
Bula Mark Thank you for your comments. It is vital for us to hear from our guests for our continual improvements