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페어필드 인 앤드 스위트 바이 메리어트 멤피스 올리브 브랜치 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 736개 이용 후기 중 485개" "
평점 8 - 좋아요. 736개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 736개 이용 후기 중 49개" "
평점 4 - 별로예요. 736개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 736개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised with this hotel, since I usually stay at Hilton or Holiday Inn. The dining room and staff were very nice. The beds and bathroom were clean and comfortable. The breakfast was fairly good. The only problem was that Expedia sent me the wrong name of the hotel, so I expected to be staying in Tennessee, but I was glad enough to end up in Mississippi.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Deborah, Thank you for reviewing your stay at Fairfield Inn & Suites Memphis Olive Branch. We are thrilled to know you had a great experience and that you were pleased with our courteous associates and beautiful dining room, as well as well-kept, relaxing accommodations. It was a pleasure hosting your visit, and we hope to see you again whenever your travels bring you our way. Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

6/10 - 괜찮아요

Hillary

Room was decently clean. Lobby and other areas were dirty.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Hillary, Thank you for taking the time to comment on your recent visit. We are disappointed to know that the cleanliness of our public areas didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this to our attention, and we will address this with our associates appropriately. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to Memphis.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very welcoming. Rooms were comfortable! Nice hotel!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Debbie, Thank you for being our guest at the Fairfield Inn & Suites Memphis Olive Branch. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our warm front-desk hospitality and comfortable accommodations. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Jill

연인과의 여행, 반려동물 동반 여행
Receptionist at the counter was great. Room is really nice. 👍
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Jill, Thank you for your kind words. We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We also appreciate you mentioning how our well-appointed accommodations enhanced your time with us. We look forward to seeing you again soon at Fairfield Inn & Suites Memphis Olive Branch.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Christy 님, Lavaca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for the night with family
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Christy, Thank you for choosing to stay with us at Fairfield Inn & Suites Memphis Olive Branch and for sharing your wonderful feedback. We are delighted to know that you had an excellent experience, and we are also grateful to you for recommending us to future guests. We look forward to welcoming you back soon on your next visit to Memphis.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no problems!
2024년 3월에 1박 숙박함
답변 제공: General Manager, 님, 2024년 3월 14일
Dear David, We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch during your time in the city. It was a pleasure having you, and we hope to see you again on your next visit to the area.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

6/10 - 괜찮아요

Cameron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Cameron, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed we did not provide you with the exceptional stay we want for every guest. We hope to have another opportunity to welcome you back soon.Hospitably Yours, Lavinzia KingGeneral Manager

6/10 - 괜찮아요

Nishanth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Nishanth, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Hospitably Yours, Lavinzia KingGeneral Manager

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk staff was very rude and not accommodating whatsoever. Our room # was in the 200’s When we complained that the 2nd floor smelled very strongly of marijuana and asked if we could switch floors, the clerk didn’t apologize or kindly reply she’d be happy to help. Instead she just kept telling us not to go in the room (which we hadn’t) then said “oh so you’re complaining cause you smelled it in the hall? Well I put you on the other end.” As if she already knew about the marijuana situation…but also I walked the entire hall & it was overwhelming with weed odor everywhere. I asked if we could have another room on another floor and she rudely said she didn’t have any. I said that’s fine we could just cancel and she said “you can’t, you’ve already checked in.” I said “well I thought this was a no smoking hotel (pot included)” and so if they didn’t have another room we’d need to cancel, but again she said we couldn’t. She typed on the computer for a couple minutes then mysteriously handed us a room key to the 3rd floor. I thought she didn’t have any other rooms available??!! At this point, I didn’t feel safe staying all night there with our daughter and promptly asked Expedia to help us cancel for a refund. We immediately left the hotel. But unfortunately, the manager refused to issue a refund! For a weed hotel! Frustrating too because we just needed a clean, quiet night to stay on our way home from a wedding. Common courtesy goes a long way. Disappointed in Marriott.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear John, Thank you for taking the time to evaluate your visit. We apologize for the experience you had while visiting our hotel with your daughter, and we can understand the frustration this caused. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations and are sorry about how our associates handled the situation, as this does not represent our high hospitality standards. We strive to provide warm and thoughtful hospitality to all our guests; therefore, we apologize for the behavior of one of our front desk associates. We will address this with the appropriate individuals as we are committed to improving our guest services and are grateful for your valuable feedback. Furthermore, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach out to them directly. We regret you could not stay with us and hope you will give us another opportunity to make a better impression. Safe Travels.Hospitably Yours, Lavinzia KingGeneral Manager

6/10 - 괜찮아요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room i booked was sold out had to stay in a queen room
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Joe, Thank you for choosing to stay with us and sharing your review. We regret that the room you requested was unavailable, and we apologize for the frustration this undoubtedly caused. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Women at breakfast were very friendly and helpful
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Diane, Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our breakfast staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We look forward to having the pleasure of doing so again in the near future.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very very nice place
2024년 1월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 31일
Dear Jessica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites Memphis Olive Branch; we look forward to seeing you again soon. Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Contessa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel it makes me feel at home
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Contessa, Thank you for taking the time to share that your stay at Fairfield Inn & Suites Memphis Olive Branch was perfect in every way. We appreciate your fantastic feedback and look forward to welcoming you again soon.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Alek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was extremely accommodating and had a great stay. Even during a winter freeze, the staff was very friendly and made sure we were more than comfortable. Looking forward to another stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Alek, We are flattered by your generous review of Fairfield Inn & Suites Memphis Olive Branch. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the area. Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Keith, Thank you for your fabulous rating and for letting us know your stay at Fairfield Inn & Suites Memphis Olive Branch was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch

6/10 - 괜찮아요

Laura

연인과의 여행
Property needs updating but it was good enough.
2024년 1월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 23일
Dear Laura, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Hospitably Yours, Lavinzia King,General Manager

8/10 - 좋아요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smells like a cigarette in no smoking room.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Alex, Thank you for sharing your feedback regarding your recent stay. While our guest rooms are designated as smoke-free, we are aware that occasional violations of this rule may occur. We take these incidents seriously and appreciate you bringing this matter to our attention. Having said that, we are pleased that our hospitality and other outstanding features contributed to a pleasant experience for you. We look forward to the opportunity to welcome you back in the future.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

mickey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Mickey, It is wonderful to know you enjoyed everything about your time at Fairfield Inn & Suites Memphis Olive Branch and that we exceeded your expectations. We strive to provide our guests with everything they need for a perfect getaway. We truly appreciate your kind rating and hope to be your home away from home whenever your travels bring you to Olive Branch.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Travis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Travis, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and make your stay enjoyable on all levels. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Fairfield Inn & Suites Memphis Olive Branch. Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 숙박 시설 상태 및 시설
Had an enjoyable stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Robert, We are delighted you enjoyed your stay at Fairfield Inn & Suites Memphis Olive Branch. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Olive Branch. Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Sarah, Thank you for taking the time to share that your stay at Fairfield Inn & Suites Memphis Olive Branch was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Jenna

답변 제공: General Manager 님, 2024년 2월 9일
Dear Jenna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Fairfield Inn & Suites Memphis Olive Branch.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

6/10 - 괜찮아요

Irwin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
답변 제공: General Manager 님, 2024년 1월 10일
Dear Irwin, Thank you for choosing our hotel for your visit to Olive Branch. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Hospitably Yours, Lavinzia KingGeneral Manager

8/10 - 좋아요

Timothy 님, Kewann

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice place. Breakfast not so good. Packaged waffles, no oatmeal, bad coffee, bad sausage, great scrambled eggs
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Dear Timothy, Thank you for being our guest at Fairfield Inn & Suites Memphis Olive Branch. We are pleased you enjoyed your overall stay. However, we regret our breakfast did not meet your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Alexis, Thank you for rating your experience at Fairfield Inn & Suites Memphis Olive Branch. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

8/10 - 좋아요

Kelvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
My stay at the Fairfield Inn & Suites by Marriott Memphis, Olive Branch was good. No reason to complain. The Suite was a good size and comfortable.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Kelvin, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are especially glad your room provided the comforts you deserve and that you enjoyed your stay. Thank you for recommending Fairfield Inn & Suites Memphis Olive Branch to future guests, and we look forward to welcoming you again soon.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Lorenz

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice, the staff is great. The complemented breakfast was great. Only thing is the rooms are small. But overall nice stay
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 31일
Dear Lorenz, Thank you for being our guest and writing such a great review. We are delighted that our friendly staff exceeded your expectations and that you particularly loved our delicious breakfast. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the Fairfield Inn & Suites Memphis Olive Branch.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Susan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites Memphis Olive Branch; we hope to see you again soon. Happy Holidays and Happy New Year!Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Janecia

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Excellent service & clean room … No complaints at all
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Janecia, Thank you for sharing your fantastic experience at Fairfield Inn & Suites Memphis Olive Branch. We are thrilled to know that you enjoyed our spotless accommodations and impeccable service. Wishing you a Happy Holidays and a Joyous New Year! We look forward to welcoming you back the next time you are in the area.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love our time there
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Sabrina, Thank you for sharing your feedback regarding your recent stay at Fairfield Inn & Suites Memphis Olive Branch. We are delighted to hear that your experience was exceptional. Wishing you a Happy Holidays and a Joyous New Year! We look forward to welcoming you back for another outstanding visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

8/10 - 좋아요

Merri

좋아요: 직원 및 서비스, 편의 시설/서비스
Our room smelled. I wanted to open the window to air it out but couldn't. It smelled of old smoke and dirty carpet. It was truly stable and stunk. I would not stay there again because of the smell. All other things were great. The room was clean. Breakfast good. Parking good. Convenient. The young woman at the front desk was delightful. The entire staff was friendly and helpful.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Merri, Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch and sharing your experience. We are glad you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. We appreciate all of your feedback, both the aspects that brought you joy and the aspects that needed improving. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Rachel, Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Memphis Olive Branch. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Happy Holidays and Happy New Year!Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Teresa

2023년 12월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 12월 26일
Dear Teresa,Happy Holidays and Happy New Year!We are thrilled you had an excellent stay at Fairfield Inn & Suites Memphis Olive Branch, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great breakfast
Fairfield inn was very nice. Front desk person, who checked us in was great- LaKeisha. Thank you
2023년 12월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 12월 26일
Dear Jill,Happy Holidays and Happy New Year!We appreciate you letting us know our staff went over and above in handling your check-in. We are happy you were particularly gratified with our delicious breakfast and the excellent service provided by LaKeisha. We will share your kind compliments with them and they will appreciate it. It was a pleasure having you as our guest, and we look forward to seeing you again at Fairfield Inn & Suites Memphis Olive Branch.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Darrel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Very nice hotel. Friendly staff, nice clean room, good breakfast. Great value for the money.
2023년 12월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 12월 26일
Dear Darrel,Happy Holidays and Happy New Year!Thank you for your recent stay at Fairfield Inn & Suites Memphis Olive Branch and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our delicious breakfast, accommodations, and convenience make us a great place to call home when visiting Memphis! We enjoyed having you as our guest, and we hope to see you again on your next visit.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Tony

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Tony, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites Memphis Olive Branch; we hope to see you again soon. Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really easy check in!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Paul, It means so much to us that you enjoyed your stay at Fairfield Inn & Suites Memphis Olive Branch. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing you had a pleasant check-in experience. We cannot wait to host you for more great memories. Thank you again for the kind words, and until next time.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Jeromey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Jeromey, Thank you for your recent stay at Fairfield Inn & Suites Memphis Olive Branch and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, accommodations, and convenience make us a great place to call home when visiting Memphis! We enjoyed having you as our guest, and we hope to see you again on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

8/10 - 좋아요

Roosevelt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing everything was good
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Roosevelt, Thank you for staying with us and for your gracious rating. On behalf of all of us at Fairfield Inn & Suites Memphis Olive Branch, we invite you for another outstanding visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Robert, Thank you for rating your stay at Fairfield Inn & Suites Memphis Olive Branch. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Patrick

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean area
2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 30일
Dear Patrick, Thank you so much for your kind words about Fairfield Inn & Suites Memphis Olive Branch! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Chineitha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was great.
2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 30일
Dear Chineitha, Thank you for your recent stay at Fairfield Inn & Suites Memphis Olive Branch and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, accommodations, and convenience make us a great place to call home when visiting Memphis! We enjoyed having you as our guest, and we hope to see you again on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing fancy
Front desk lady could not find my Marriott rewards number . Plus she did not tell me about the breakfast time or when check out is, was not totally happy about that… but hey stuff happens . Slept good . Thats a plus. Comfortable beds and pillows..As for breakfast,,, the eggs good , the sauage was nasty & rubbery . The hard boiled eggs were overcooked! Gross . Avoid there breakfast.
2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 25일
Dear Donna, Thank you for being our guest at Fairfield Inn & Suites Memphis Olive Branch and sharing your experience. While we are glad to know that you enjoyed your overall stay and liked our comfortable beds, we sincerely apologize for the concerns you had with our service. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We have also taken note of the comments regarding our breakfast offerings and appreciate you bringing this to our attention. We take matters such as this very seriously and will address them appropriately. We appreciate your patience in these matters and hope you will revisit us for a much better stay.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

RODNEY

2023년 11월에 7박 숙박함
답변 제공: General Manager 님, 2023년 11월 22일
Dear Rodney, Thank you for your recent stay at Fairfield Inn & Suites Memphis Olive Branch and for posting such a generous review of our hotel. It is a pleasure to know that we exceeded your expectations; our amenities, accommodations, and convenience make us a great place to call home when visiting Memphis. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Michael D

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was super friendly!
2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 19일
Dear Michael D, Thank you for your wonderful review and for taking the time to complement our team. We are delighted to know you received outstanding service from everyone and that the front desk associates far exceeded your expectations and took great care of you. We thank you for choosing Fairfield Inn & Suites Memphis Olive Branch, and we hope you will make us your home whenever you are in town.Hospitably Yours, Lavinzia KingGeneral Manager

10/10 - 훌륭해요

Nancy

2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 12월 9일
Dear Nancy, We are delighted you enjoyed your stay at Fairfield Inn & Suites Memphis Olive Branch. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

cagney

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear Cagney, Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch and for the perfect rating. We hope you enjoyed our convenient location and spotless accommodations. We look forward to welcoming you back in the future.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 12일
Dear Aaron, Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch for your recent stay. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hospitably Yours, Lavinzia KingGeneral Manager

6/10 - 괜찮아요

Jan

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Jan, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Hospitably Yours, Lavinzia King

10/10 - 훌륭해요

Dorris

가족 여행
좋아요: 편의 시설/서비스
My stay was beautiful staff and everyone were very friendly
2023년 10월에 2박 숙박함
답변 제공: Fairfield Inn & Suites Memphis Olive Branch 님, 2023년 11월 4일
Dear Dorris, Thank you for your recent stay at Fairfield Inn & Suites Memphis Olive Branch and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, accommodations, and convenience make us a great place to call home when visiting Memphis! We enjoyed having you as our guest, and we hope to see you again on your next visit.Hospitably Yours, Lavinzia KingGeneral Manager