로비

퀄리티 인 크리스찬스버그 - 블랙스버그 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 293개" "
평점 8 - 좋아요. 1000개 이용 후기 중 408개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 199개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 35개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Keerthivasan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poorly maintained
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Dear Guest,We are distressed to see you unhappy and never want our guests to go back with an unpleasant experience. Please let us know more about your experience so we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Mary

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Front desk was very nice and helpful but both of our rooms need a deep cleaning beyond housekeeping (they did a nice job and towels and sheets were clean). Lamp was broken, sink faucet needs repair and phone buttons barely worked (to call desk about broken lamp). Be aware there is road noise as near highway, if that bothers you.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - 너무 별로예요

Syleswaran 님, APEX

별로예요: 청결 상태, 직원 및 서비스
For thr price , property is not maintained well with old bath and broken . Need more refurbished
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 - 좋아요

Graham 님, Salina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Road noise was noticeable. Room was serviceable.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 - 괜찮아요

Chris

가족 여행
Good location in regards to Tech.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

6/10 - 괜찮아요

william

출장 여행, 가족 여행
Should have used the word MOTEL in its name. It’s not a Hotel or an Inn. It’s a Motel Out for over $200/ night. Ick. Motel 6 style ick.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was a little dated but clean and with friendly staff!
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,We appreciate your feedback! We're pleased to hear that you found our hotel clean and that our staff was friendly. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 20일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Amber

2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 7일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Something was going on in the next room. Continuous flow of visitors throughout most of the night.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Brian,Your feedback is important to us as it allows us to improve. We sincerely regret the disruption caused and we will take steps to improve soundproofing measures to minimize disturbances for our guests. Please don't hesitate to reach out if there's anything else we can do to enhance your stay. We hope to have the opportunity to welcome you back for a more restful experience.

8/10 - 좋아요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Les lits sont confortables
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 9일
Dear Guest,Thank you for choosing us for your stay. We are glad to hear your honest review. Providing a clean and comfortable environment is of utmost importance to us. Our team hopes to be a part of your journey once again.

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 직원 및 서비스
Refrigerator is not plug in. The light switch by the entrance does not work. Don't like to walk into a dark room. The small patch of the carpet is ripped.
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 9일
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 1일
Hi Beth,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location for travel but a bit noisy due to highway running directly behind the hotel. Hotel was clean and somewhat updated.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 27일
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - 훌륭해요

Karyn

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check on was a breeze. The front desk clerk was very friendly, professional and accommodating. The room is clean and easily accessible.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 19일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 - 좋아요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carpet in room was dirty, I was surprised how much dirt was on my white socks after waking around for a short time. Since I stayed here last a few years back, good effort to improve the room with refurbishing.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

8/10 - 좋아요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was super friendly! Comfy and warm beds. Breakfast was good.
2023년 12월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 2일
Dear guest,We are thrilled to know that everything was to your liking. We endeavor to make our guests stay enjoyable, and we are proud that we accomplished our goal.

4/10 - 별로예요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I called down to say my tv was not working the front desk person said he send someone right up. Did not happen for two hours. When asked the next morning about getting something off my bill the said a manager would have to do it and they would not be in till the next day
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Re-Jean

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Dear guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - 좋아요

Yi

좋아요: 청결 상태, 직원 및 서비스
The carpet needs washing. The rest are OK compared to the price.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 31일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Susan

Comfortable room. Clean.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Dear Guest,We can't thank you enough for rating our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Karla

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, polite staff, great location and recently renovated. We will stay here again.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 28일
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 27일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

George

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Deirdre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Driving and had to stop. No issues or problems checking in for a last minute reservation. Room was clean and comfortable
답변 제공: Sophia CSR 님, 2024년 2월 6일
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Patricia A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room floor and chair could have been cleaner.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 10일
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay there again.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 21일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We are eager to see you again.

8/10 - 좋아요

Osward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Hi Osward,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ernie 님, oleny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
right off 81 with a crackle barrel next door. not too far from hokieland
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,Thank you for choosing us for your recent stay. We are glad that you liked our location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid!!!
Rooms are in bad shape. Outlets not working. Plumbing fixtures falling off. Bed lumpy. Everything is old. Room cost way too high!
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Updated and clean room. Nice staff.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 30일
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Kenneth 님, Lake Frederick

2023년 10월에 1박 숙박함

8/10 - 좋아요

JOHN

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 17일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - 훌륭해요

Lee

2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 21일
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 - 괜찮아요

RANDA

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 17일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

6/10 - 괜찮아요

Joseph F

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Ok. Room not overly clean
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

6/10 - 괜찮아요

Stephen

2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 15일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Stephen

2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 - 별로예요

Karen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls dirty. Room old in need of update. Expensive for what is a motel room.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 5일
Dear Guest,I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

ronalafae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun family trip
They were very kind. However, their wifi was not working well.
2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 28일
Dear Guest,Thank you for your kind words about our team. We're delighted to hear that you had a positive interaction with them. We regret the inconvenience you experienced with our wifi. Rest assured, we're actively addressing this issue to ensure a smoother experience for all our guests.

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great front desk staff! Very helpful and friendly. Room was very clean in spite of shabby furniture and linens. Budget friendly price comes at a cost, an old dated room. That said, staff was first rate.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Dear Guest,Thank you very much for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our front desk staff and their dedication to providing exceptional service. It's heartening to know that their efforts were recognized and made a positive impact on your experience. We truly value your patronage, and we hope that you will consider staying with us again in the future. Should you choose to do so, we will do our utmost to ensure that your stay is nothing short of exceptional in every aspect.

6/10 - 괜찮아요

Glen

단체 여행
좋아요: 직원 및 서비스
Pretty standard fare... older facility, only major complaint was that it was pretty obvious our non-smoking rooms weren't always that way. The residual stink was not overbearing, just obvious
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our facility. I apologize for any inconvenience you experienced regarding the non-smoking rooms. We take this feedback seriously and will be sure to address this issue promptly. We hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 - 훌륭해요

Dispatch

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 15일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Anthony

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 14일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - 좋아요

Victoria

2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 29일
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.