실내 수영장

퀄리티 인 & 스위츠 여행 후기

2.5 out of 5
퀄리티 인 & 스위츠
4949 Park Ave W, Seville, OH

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 352개 이용 후기 중 106개" "
평점 8 - 좋아요. 352개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 352개 이용 후기 중 73개" "
평점 4 - 별로예요. 352개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 352개 이용 후기 중 26개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Amber

연인과의 여행
별로예요: 직원 및 서비스
When I booked our stay, I was happy to see the pool area and looked forward to using it. The pool area was pretty gross. The water was not cold but it was not hot. It was like bath water but not in a good way. Additionally, the water was very cloudy and had a strong smell of chlorine. The water was also just gross feeling on your skin. I could not wait to shower. The front desk staff was not the friendliest-there was a sign that stated if you needed assistance to call. During check out, I called and the man working the desk was in the office with the door locked. He made it seem like an inconvenience when he had to come to the desk. He did not offer me a receipt for my stay or anything. Did not even ask my room number.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Amber, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the pool area and guest service. We take all guest comments seriously and will address these issues with our team to ensure a better experience for future guests. Please feel free to reach out to our management team for further assistance or clarification on your stay.

4/10 - 별로예요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The pool was out of service and apparently has been for quite some time. Breakfast looked like leftovers. There may have been enough food there for six people… Maybe. Broken coffee machine, stale bread. Empty cereal containers. And milk that I think was going off. The place was old and not in great shape, but there were signs that they were working on improvements. They should replace the beds first thing. You can feel the springs through the mattress.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Victoria,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services. We value your input as we continue to enhance our guests' overall experience with us. Thank you for bringing these concerns to our attention.

8/10 - 좋아요

Hailey

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and gave us their menu for the pizza place across the street! Was walking distance to a pizza place, subway and DQ. The room and lobby was clean. The pool area could have been cleaner but the water was warm and the kids had fun! Breakfast was good. Overall we enjoyed our stay!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Hailey,We are delighted to hear that you found our staff friendly and enjoyed the convenient location near local dining options. It's great to know that you found the room and lobby clean, and that the kids had fun in the pool. We appreciate your feedback and are pleased that you enjoyed your stay with us.

10/10 - 훌륭해요

Kristen 님, Greensburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Kristen,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

10/10 - 훌륭해요

Blake 님, Bennington

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A kind staff and helpful
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Blake,We appreciate your positive feedback about our kind and helpful staff during your stay. We strive to provide exceptional service to all our guests to ensure a memorable experience. If you have any further comments or suggestions, please feel free to reach out to our management team to address any concerns.

6/10 - 괜찮아요

James

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello James, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good.
답변 제공: Manager 님, 2024년 2월 9일
Hello David,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Property is dirty and rundown. Pool was not as advertised, spa tub did not work. Rooms were dirty, found pubic hairs in the tub. Very few options on the breakfast table and not well stocked. We ate breakfast both mornings elsewhere!!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Dear Guest, We apologize for the disappointment you experienced during your stay. We appreciate your feedback regarding the cleanliness and amenities and assure you that we take this matter seriously. We will address it with our housekeeping team to improve our standards. We value your time and feedback and hope to have another opportunity to provide you with a better experience in the future.

4/10 - 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok. But probably won’t return.
The room was nice and the bed was comfortable. Unfortunately the bathroom had pubic hair not cleaned from previous guest. Some of the furniture had some big stains on them (not too bad, but noticeable). The hallway on the second floor stunk of smoke. Would be nice to have a smoking floor, no smoking, or the rooms grouped together. Having them mixed doesn’t seem to be a good idea.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello John, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on the room and bed comfort. We apologize for any inconvenience caused by the cleanliness issues you encountered in the bathroom and furniture stains. Rest assured, your comments will be shared with our housekeeping team for further improvement. We have also taken note of your concerns about the smoke smell in the hallway and will address this accordingly. We value your suggestions and will take them into consideration for future improvements.

2/10 - 너무 별로예요

Chris

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Chris,We're sorry to hear about your experience. Please reach out to us directly so we can address any issues you may have encountered during your stay. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

8/10 - 좋아요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, not a bad choice for hotels... Unfortunately, it's a little rough around the edges ... I think they were in the process of remodeling and so they put me in a wing of the hotel where the elevator didn't work and then they weren't finished with cleaning my room from the previous occupant ... Thankfully the hotel clerk was able to put me in a different room with a jacuzzi tub which was a nice gesture ... They took care of me but I thought the hotel needs a lot of work to be ready for more customers when it gets busy ...
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Luke,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the ongoing remodeling process and apologize for any inconveniences caused. Our team is committed to improving the overall experience for our guests and we will take your comments into consideration. We're glad our helpful staff was able to accommodate you in a different room with a jacuzzi tub. We value your patronage and hope to welcome you back in the future.

2/10 - 너무 별로예요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty tub
Jeted tube was nasty. Pubic hairs all over it. Scum ring in the tub whete it hadnt been cleaned for a long time.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Wayne,We appreciate your feedback and apologize for any inconvenience caused during your stay. Cleanliness is of utmost importance to us, and we have shared your concerns with our housekeeping team for immediate attention. We are continually working to ensure our guests have a pleasant experience and appreciate you bringing this to our attention.

6/10 - 괜찮아요

Jason

가족 여행
좋아요: 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Jason,Thank you for staying with us. We appreciate your rating and would love to hear more about your experience. Please reach out to our hotel directly so we can address any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Lindsay

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Lindsay,We're sorry to hear that your recent stay with us fell short of your expectations. We greatly value guest feedback and would appreciate it if you could reach out to our hotel directly to share your specific concerns. We strive to provide a positive experience for all our guests and would like the opportunity to address any issues you encountered.

8/10 - 좋아요

Tami

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business trip
I was there for an overnighter; the desk clerk was very friendly and informative. The room overall was nice.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Tami,Thank you for your kind words about our friendly and informative desk clerk! We're glad to hear that you found the overall room nice during your overnight stay. We hope you had a comfortable experience with us and we appreciate your feedback.

6/10 - 괜찮아요

Richard

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The area seems to be suffering from an economic downturn. The front desk was frequently unoccupied.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Richard, Thank you for taking the time to share your feedback with us. We appreciate your insight into the local economy. We strive to ensure that our front desk is adequately staffed and will address any issues regarding the availability promptly. Your comments will be shared with the appropriate team to make improvements.

10/10 - 훌륭해요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Tom,We are delighted to hear that you had a fantastic experience during your stay with us! Your satisfaction is our top priority and we are thrilled to have met your expectations. We hope to welcome you back in the future for another outstanding stay!

4/10 - 별로예요

Steven

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property responded quickly to my request for a pet-friendly room and for late arrival. However, the bad overwhelming negates that good. The outside temp was 27 degrees and the room was freezing cold - no heat running even at 60 degrees or so upon arrival. Continental breakfast the next morning had 1 cereal option, no milk or juice available, 6 small containers of yogurt, no fruit, and no staff either at front desk or servicing the food area for cleaning or replenishment.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Steven, Thank you for providing feedback on your recent stay. We apologize for any inconvenience you experienced with the temperature in your room upon arrival. Our team strives to provide comfortable accommodations, and we will certainly address this issue with our maintenance department. We also apologize for the limited options and lack of staff at the breakfast area. We appreciate your comments and will use them to improve our services.

2/10 - 너무 별로예요

Mesías I

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Is not Good sorry
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Mesías I, We apologize for any inconvenience you may have experienced during your stay with us. We value your feedback and would like to gain more insight into the specific issues you encountered. Please reach out to our management team, who will be happy to address your concerns. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Rebecca

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Rebecca,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the near future.

4/10 - 별로예요

Nicholas

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Nicholas, We are sorry to learn that your recent stay did not meet your expectations. We would appreciate it if you could reach out to our hotel directly to provide us with more specific feedback so that we can address any issues you may have encountered. We value your input and hope to have the opportunity to serve you better in the future.

2/10 - 너무 별로예요

Jennifer

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Jennifer, We're sorry to hear that your experience with our hotel did not meet your expectations. We encourage you to reach out to our hotel directly so we can address any specific concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to improve upon your experience in the future.

8/10 - 좋아요

CYNTHIA

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello CYNTHIA,Thank you for choosing to stay with us during your visit. We appreciate your positive rating and are glad to hear that you had a good experience at our hotel. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

mary

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello mary,Thank you for sharing your experience with us. We value all feedback and take it seriously. We apologize for any inconvenience caused during your stay. Our team continually strives to provide the best service possible, and we appreciate your input. Please feel free to contact our management team directly to discuss your concerns further.

6/10 - 괜찮아요

Wayne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Wayne,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 - 좋아요

Jacqueline

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Jacqueline,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience with us. We strive to provide excellent service and will continue to improve our breakfast options accordingly. We hope to welcome you back as our guest in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Dear Guest,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was exactly what I expected. Lower cost with no frills but quality stay.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello William,Thank you for your feedback! We're glad to hear that our hotel met your expectations with its affordable rates and comfortable accommodations. We hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Maria Luz

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My kids enjoyed the pool and loved how warm the bed and no bed bugs.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Maria Luz,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 - 별로예요

Nancy

가족 여행
별로예요: 직원 및 서비스
Booked a king size suite. Was given two queens. Told because I booked thru a third party (Orbitz), king size suite not available.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Nancy,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

2/10 - 너무 별로예요

Anita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like my stay the staff was rude
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Anita ,I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

G

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello G,Thank you for the perfect rating! We hope you had a fantastic stay with us.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not bad/not good
Other than letting breakfast run out at 8 a.m. and not replenishing the eggs and sausage and walking through cigarette butts where the desk men was smoking the stay was ok. The pool was nice but the jets were not working so it wasn't want we expected.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Dennis,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast as well as our pool. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 - 좋아요

Maureen

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hello Maureen,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 - 괜찮아요

Scheylimyn

가족 여행
좋아요: 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Scheylimyn,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 - 너무 별로예요

Cecilia

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I travel a lot- we’re used to staying in hotels that are a bit run down. We don’t like dirty rooms, but we don’t expect them to be perfect by any means and are not people to complain. If the black mold wasn’t an issue in this room, we wouldn’t have complained about the piece of sausage on the floor, beer bottle, popcorn, hair in the bed, dirty sheets, and bad smell. That being said, this hotel was horrendous. We found significant amounts of black mold all over the bathroom. It was everywhere.The shower, the sink was completely filled with it, the towels had mold growing on them. It was not only disgusting, but a HUGE health risk. In case you are unfamiliar with the risks of exposure to black mold, here are a few: respiratory issues, infection, memory loss etc. Exposure to black mold is extremely dangerous. As soon as my husband and I noticed the mold, we brought the issue to the attention of the front desk employee. He obviously knew the risks associated with mold as he began profusely apologizing and was visibly worried. He first offered us a new room. My husband went to check on the room and found the same mold as well as I giant black footprint on the sheets. He then offered us a third room which also had the black mold in the bathroom. At this point it was after 3AM and we had nowhere else to go so we had to stay in the third room. We have been declined a refund and the hotel manger declined to speak about it. This place was absolutely horrid.
답변 제공: Manager 님, 2023년 9월 4일
Hello Cecilia, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 - 별로예요

Mohammed 님, fairfax

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Smell of smoke was too strong even if it is a smoke free facility.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Mohammed,We appreciate the comments, especially with regards to your opinion of our facility. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 - 괜찮아요

Barb

가족 여행
Beds were comfortable. Bottom surface inside tub was uneven, and with no grab bars inside the shower, I felt unsteady. Shower area needs updating.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Barb, Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

6/10 - 괜찮아요

Jean

좋아요: 청결 상태, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Jean,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly staff. Good parking for our truck and trailer.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hi Kathleen,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 - 괜찮아요

Andrew

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Andrew, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Edward,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 - 괜찮아요

FRANCINE

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello FRANCINE,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

DEBORAH

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello DEBORAH,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 - 괜찮아요

Margaret

단체 여행
좋아요: 숙박 시설 상태 및 시설
Our first impression of the property was that there was a car full of people loitering outside with others standing around it. We hadn't seen that anywhere else we stayed. When I went to check in, the clerk was eating something pungent at a table, finished it, and came to the desk. He reeked of the food. Otherwise checkin went fine. Our room was perfect except for the soaker tub, which was super slick and rounded up in the middle. The bed was comfortable and the black out blinds made the room really dark, which was great for sleeping. When I got up for breakfast the next morning there were no more eggs and there was no attendant in sight. There was no more milk and the selection was limited to sausage and waffles. We went to Hardees next door. The tiled hallway leading to the carpeted hallway was wet and slick because it had rained and people came and went, a couple of rugs had been placed but you had to watch your step. I would give this place an average rating and doubt I would stay again, we stayed other places for similar prices and had nicer accommodations.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Margaret, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Henry

가족 여행
별로예요: 직원 및 서비스
Disappointed
We’ve made it a habit of staying at this hotel each time we come to Seville but not anymore. The room smelled horribly, the wheels on the luggage carrier were at various levels of wear, and the ice machine looked dirty and had a collection of what looked like bacteria collected in the pan on the bottom. The gentleman at the desk was less than helpful and would not give me a receipt for my stay. I will never stay there again after many years of my repeated visits. So sad.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Henry, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 - 좋아요

David

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello David,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Timothy

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Timothy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Pamela 님, Oneida

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Overpowered by room incense. Window not locked, bathroom floor could have been cleaned better, get the built up dirt out of corners. Hair dryer falling off wall. Other then that. Staff nice and beds clean!
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hello Pamela, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the money. The room was clean and the staff was friendly. There is a bit of noise from the nearby highway but overall it was quiet and comfortable.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Jeremy,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our room. Please do consider us again on your next visit to the area.