숙박 시설의 전망

쉐라톤 시라큐스유니버시티 호텔 & 컨퍼런스 센터 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 860개 이용 후기 중 472개" "
평점 8 - 좋아요. 860개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 860개 이용 후기 중 79개" "
평점 4 - 별로예요. 860개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 860개 이용 후기 중 24개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
학생방문할때 편햬요
학교안에 있어서 좋았어요 시설이나,서비스는 보통입니다
2023년 12월에 3박 숙박함
답변 제공: Jason 님, 2023년 12월 18일
Thank you for staying with us. We appreciate you choosing the Sheraton. Stay safe and have a great Holiday Season

10/10 - 훌륭해요

CHOI

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

kwakzang 님, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시라큐스에서 이용하기 좋은 호텔
시라큐스로 유학오면서 집을 구했는데 집에 가구들이 전혀 없어서 몇일간 머물 곳이 필요해서 선택한 것이 쉐라톤 호텔이었다. 위치상으로도 시라큐스 시내에 있어서 공항에서 오는 것도 편리하고 주변의 마트나 상점들을 이용하는 것도 편리하다. 내부시설도 깔끔한 편으로 다만 한 가지 아쉬운 점은 주차장이 유료라는 점.

8/10 - 좋아요

Byung Je 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 깨끗한 호텔
조식이 다소 부실하였지만 전체적으로 호텔 시설이 좋고, 종업원들도 친절하여 만족스러웠습니다.

4/10 - 별로예요

Joseph

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Jason 님, 2024년 3월 26일
Joseph,Thank you for staying with us recently. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this does not occur again. Stay safe and healthy.

8/10 - 좋아요

Clara 님, freeport

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jason 님, 2024년 3월 25일
Clara,Thank you for choosing to stay with us recently. We appreciate the 4 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

10/10 - 훌륭해요

michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jason 님, 2024년 3월 18일
Michelle,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 5 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

8/10 - 좋아요

Gladys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buenos
2024년 3월에 2박 숙박함
답변 제공: Jason 님, 2024년 3월 18일
Gladys,Thank you for choosing to stay at the Sheraton Syracuse. We appreciate the 4 out of 5 score. We hope you have another chance to stay prior to our closing in May. Stay safe and healthy.

10/10 - 훌륭해요

Colleen

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you. I was able to walk from Upstate Golisano Childrens Hospital in 5 mins. Easy safe walk. I was able to showers after mt sons surgery to make myself feel a little better. It wad everything I needed even though I didnt even spend the night.
2024년 3월에 2박 숙박함
답변 제공: Jason 님, 2024년 3월 14일
Colleen,Thank you for staying with us and for the 5 out of 5. I am so happy to hear we could provide you a comfortable place while dealing with a concerning situation. I wish the best for you and your family.

10/10 - 훌륭해요

Jim

2024년 3월에 1박 숙박함
답변 제공: Jason 님, 2024년 3월 25일
Jim,Thank you for choosing to stay with us recently. We appreciate the 5 out of 5 as well. Stay safe and healthy and if you come back to the area prior to our closing in May 2024, we hope you can stay with us again.

4/10 - 별로예요

Orlando 님, Hamburg

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property seems old and has not been remodeled.the elevators doors dirty, my pillow had blood stains and carpet stains.Isa from the front desk wasvery helpful. room,
2024년 2월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 20일
Orlando,Thank you for staying with us recently. I appreciate your valuable feedback. I am sincerely sorry for what you experienced and have shared your comments with our Housekeeping leaders. We will correct the concerns you have shared. I have also shared your comments with Isa, who is greatly appreciative. Stay safe and healthy.

8/10 - 좋아요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 19일
Anne,Thank you for choosing to stay with us and for the 4 out of 5 on your survey. We are happy you enjoyed your time and hope to see you again, soon.

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행
Lovely well and very friendly help.
2024년 2월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 12일
Cynthia,Thank you for staying with us. We truly appreciate the 5 out of 5 and the wonderful comments regarding our associates. Please stay again and stay safe and healthy.

2/10 - 너무 별로예요

Andrew 님, Scranton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 9일
Andrew,Thank you for staying with us recently. Our goal is to exceed our guests' expectations. I am sincerely sorry for falling short of meeting your expectations. We will work harder to make sure this gets corrected.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a very convenient location. My son is a student athlete so we come to his games very often.
2024년 2월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 5일
Colleen, Thank you for staying with us. We appreciate the 5 out of 5 score. Wishing the best of luck to your student and hope to see you again soon. Stay safe and healthy.

10/10 - 훌륭해요

Justina

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Liked the location, room was clean, room service was fast and food was delicious.
2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 2일
Justina,Thank you for staying with us and sharing your feedback. We appreciate the 5 out of 5 score. We hope you can stay again soon. Stay safe and healthy

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
Judy,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

8/10 - 좋아요

Al

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
Al,Thank you for staying with us and for the 4 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 2월 5일
Michael,Thank you for choosing to stay with us and for the 5 out of 5 on your survey. We appreciate it and are happy you enjoyed your time with us. We hope you can stay again soon. Stay safe and healthy

10/10 - 훌륭해요

Sara

2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
Sara,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and convenient. Was a little surprised the meal I had at Sitrus ( steak), the hotel evening restaurant , was very good.
2024년 1월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
John,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I am so happy to hear you enjoyed your meal in Sitrus. I do hope you can stay again. Stay safe and healthy.

10/10 - 훌륭해요

Lin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
Lin,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2023년 12월 18일
Jeff,Thank you for staying with us recently. We truly appreciate the 5 out of 5. We hope you can stay again, in the near future. Have a safe and happy holiday season.

4/10 - 별로예요

Elisha

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We were next to a room of student partiers, and the hotel does not have a "noise fee" in place to prevent them from screaming until 4am. We were traveling with our 3 year old. We will never stay at this hotel again, regardless of how convenient it was to the conference. Too many undergrads and no policies to protect travelers.
2023년 12월에 2박 숙박함
답변 제공: Jason 님, 2023년 12월 11일
Elisha,Thank you for staying with us recently. I am so sorry for what you encountered regarding noise from the neighboring guest. This is not a typical issue that we have, but we will make sure it is corrected. Have a wonderful holiday season.

10/10 - 훌륭해요

Shane

2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2024년 1월 29일
Shane,Thank you for staying with us and for the 5 out of 5 on your survey. It is appreciated. I do hope you can stay again. Stay safe and healthy.

4/10 - 별로예요

Harold

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arrival to room, there was dirty towels & Sheets piled high right next to our door. The room smelled like there was a pet in at one time, even though they said 7th floor was not a pet friendly floor, my wife's allergies started immediately upon entering room. Bar staff had zero people skills, and without our group would of had 4 people spending money instead of 80. Very nasty & unpleasant. Security person was the most friendly person on staff at hotel as well as valet guys. Also, in order to change rooms due to smell & allergy to pets, they had to down grade my room
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2023년 12월 7일
Harold,Thank you for staying with us recently. I am sincerely sorry for what you encountered and failing to meet your expectations. I have shared your comments with our Management Team to correct the concerns you shared. Your feedback is valuable and being utilized to improve the hotel. Stay safe and enjoy the holiday season

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was very friendly.
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2023년 12월 7일
James,Thank you for the 10 out of 10. We are happy you enjoyed your time with us and hope you get another opportunity to stay. Stay safe and enjoy the holiday season.

6/10 - 괜찮아요

Charles

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location but it is long overdue for refurbishing.
2023년 12월에 1박 숙박함
답변 제공: Jason 님, 2023년 12월 7일
Charles, Thank you for staying with us recently and providing your feedback. It is appreciated. We agree the hotel is due for a renovations, unfortunately, we are closing as of May 2024. We do hope you stay again, prior to that. Stay safe and enjoy the holiday season

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am a Syracuse alum. When visiting campus it is very convenient to stay at the Sheraton since its in a prime location. I am disappointed to hear it is closing in May to become a dorm. I hope the University does right by the hotel staff who are amazing. I will miss the Sheraton.
2023년 12월에 2박 숙박함
답변 제공: Jason 님, 2023년 12월 7일
Lisa,Thank you for staying with us and providing your heart warming feedback. We are disappointed as well, but understand that all good things do come to an end. We hope you stay again, prior to May. Stay safe and enjoy the holiday season

4/10 - 별로예요

Tracy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not updated. Room wasn’t that clean. Broken cabinets in bathroom. Not enough towels for # in room.
2023년 11월에 2박 숙박함
답변 제공: Jason 님, 2023년 12월 1일
Tracy,Thank you for staying with us. I am sincerely sorry for the issues you encountered and will work diligently with my team to make sure the issues encountered were isolated and will not continue. I do hope to see you back with us again. Have a happy and safe Holiday Season!

10/10 - 훌륭해요

Maria

2023년 11월에 1박 숙박함
답변 제공: Jason 님, 2023년 12월 18일
Maria,Thank you for the 5 out of 5. We appreciate you choosing to stay with us recently. We hope you can stay again, soon. Have a safe and happy holiday season.

8/10 - 좋아요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A somewhat dated property but it was extremely close to the university so we paid no attention. It sounds like the hotel will be shutting down in the spring and is being converted to dorms. Parking was simple and easy to get to.
2023년 11월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 14일
Paula,Thank you for staying with us and letting us know about your experience. I hope you can stay again prior to shutting the doors. We would be happy to have you stay again.

4/10 - 별로예요

Edmond

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The Sheraton Convention Center Syracuse is in desperate need of a refresh of the facility. It is old, but worse of all, it is not kept clean. Carpets in the hall are stained, and there is trash left in the room behind the build in units. The location is great and the staff is attentive and helpful. But nothing can disguise the wear and tear on the physical plant, or the lack of cleaning.
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 2일
Edmond,Thank you for staying with us. I do appreciate you sharing your valuable and honest feedback. I am sincerely sorry for what you encountered and will do all I can to correct the issues you described. Old or new, cleanliness is key and our Housekeeping leaders have been shown your comments as well. We will do a better job and hope you will return again. Stay safe and healthy

10/10 - 훌륭해요

Mark 님, NY

2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 20일
Mark,Thank you for staying with us recently. I am happy we could accommodate you and truly appreciate the 5 out of 5 rating. We hope you stay again, soon. Have a great holiday season.

6/10 - 괜찮아요

Kandis

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in was unfriendly Front staff was complaining about a coworker. No information regarding amenities or check out. Heating/a/c was a nightmare Controlled from engineering either freezing or nothing. Had to pay extra for daily parking with no shuttle even though was offered on site. Not overall impressed for the price.
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 31일
Kandis,Thank you for staying with us recently. We appreciate you taking the time and sharing your feedback with us. I am sincerely sorry for the issues you encountered at check-in and the issue with the Heating unit. I have shared your concerns with the proper Leaders within the hotel to get the issues corrected. Your feedback is being utilized. I do hope you still consider staying the next time you are in the area. Stay safe and healthy.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location.
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 30일
David,Thank you for choosing to stay with us recently. We appreciate the 4 out of 5 rating and would love to have you stay with us again, the next time your travels bring you this way.

10/10 - 훌륭해요

John

2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 20일
John,Thank you for staying with us recently. I am happy we could accommodate you and truly appreciate the 5 out of 5 rating. We hope you stay again, soon. Have a great holiday season.

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was terrific. Friendly desk staff. Easy parking.
2023년 10월에 3박 숙박함
답변 제공: Jason 님, 2023년 10월 18일
Deborah,Thank you for staying with us recently and for the 4 out of 5. I am happy to hear you found the hotel to your liking and the staff was friendly and accommodating. We hope to see you again, soon.

10/10 - 훌륭해요

Bonnie

2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 11월 6일
Bonnie,Thank you for staying with us recently. We appreciate the 5 out of 5 rating. We are happy you enjoyed your time with and and we fulfilled your expectations. We truly hope to see you again very soon.

10/10 - 훌륭해요

Kevin 님, Manhasset

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for visiting Syracuse University. Dining options on site and within a short walk. Nice clean gym.
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 18일
Kevin,Thank you for staying with us. We appreciate the 5 out of 5. Please stay with us again the next time you are traveling to the area.

10/10 - 훌륭해요

Myrna

2023년 10월에 2박 숙박함
답변 제공: Jason 님, 2023년 10월 30일
Myma,Thank you for choosing to stay with us during your recent travels. We appreciate the 5 out of 5 rating. We hope you stay again, the next time you are traveling to or through the area.

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location when visiting Syracuse University
2023년 10월에 2박 숙박함
답변 제공: Jason 님, 2023년 10월 11일
Jill,Thank you for staying with us. We appreciate the 5 out of 5 rating and hope to see you again the next time your are visiting the University

10/10 - 훌륭해요

Reba

출장 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was quick and easy. The hotel was clean and right on the university grounds.
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 10일
Reba,Thank you for staying with us. We are very pleased you found the hotel to your liking and hope to see you again soon.

10/10 - 훌륭해요

Nan

좋아요: 숙박 시설 상태 및 시설
Convenient!
2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 11일
Nan,Thank you for staying with us and rating us with the 5. I am very please you found our facilities "convenient". We hope you can return soon and stay again.

8/10 - 좋아요

Misty

2023년 10월에 2박 숙박함
답변 제공: Jason 님, 2023년 10월 30일
Misty,Thank you for staying with us recently. We appreciate you making that choice and also for providing the 4 out of 5 rating. We hope you plan to stay with us again the next time your travels bring you to the area.

10/10 - 훌륭해요

Lisa 님, Dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jason 님, 2023년 10월 9일
Lisa,Thank you for staying with us and giving us a 5 out of 5. I am happy you enjoyed your time with us and hope you have another opportunity soon to stay again.

8/10 - 좋아요

Sara

2023년 10월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 9일
Sara,Thank you for staying with recently. I am happy you found our facilities accommodating and hope the next time you are visiting the area, you stay with us again. Stay safe and healthy.

8/10 - 좋아요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Jason 님, 2023년 10월 9일
Kristin,Thank you for staying with recently. I am happy you found our facilities accommodating and hope the next time you are visiting the area, you stay with us again. Stay safe and healthy.

10/10 - 훌륭해요

Wai

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2023년 9월에 1박 숙박함
답변 제공: Jason 님, 2023년 10월 5일
Wai,Thank you for staying with us recently. The 5 out of 5 is greatly appreciated. We are happy you enjoyed your stay and hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Better than the rest
Being a Syracuse University parent I have few options when choosing a hotel close to campus. This is the “best of the worst” so to speak. But all-in-all my stay has always been nice. The staff is wonderful and the rooms are clean. You can’t beat the location!! Go Cuse!
2023년 9월에 2박 숙박함
답변 제공: Jason 님, 2023년 9월 25일
Thank you for staying with us. Thank you for letting us know about your stay and we are happy to be here for you