냉장고, 전자레인지, 커피/티 메이커, 조리 도구/접시/주방 기구

소네스타 심플리 스위트 시카고 네이퍼빌 여행 후기

3 out of 5
소네스타 심플리 스위트 시카고 네이퍼빌
27 W 300 Warrenville Rd, Warrenville, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 502개 이용 후기 중 223개" "
평점 8 - 좋아요. 502개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 502개 이용 후기 중 52개" "
평점 4 - 별로예요. 502개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 502개 이용 후기 중 41개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

BYEONG MO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 4박 숙박함
답변 제공: Haley - Assistant General Manager 님, 2021년 3월 31일
Thank you for leaving a ten star rating!

10/10 - 훌륭해요

Lori

아이를 동반한 가족 여행, 반려동물 동반 여행
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 16일
Thank you for your rating!

2/10 - 너무 별로예요

Enrique

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed in one of the suites from this property and I was sadly disappointed with the conditions of the room. Upon arrival, I noticed a device that emits a smoke/vapor in the middle of the room. There was a strange smell coming from the room I was staying at and I assumed that device was just standard for their rooms but I lef it alone. I quickly went to a convience store down the road and bought an air freshner for the room because I couldnt bare the weird scent any longer. The hotel itself looks pretty outdated and is due for a renovation
답변 제공: Management 님, 2024년 4월 10일
Thank you for your feedback and we sincerely apologize for the inconvenience of this issue as I mentioned to you the day you departed. We cannot stress enough that our hotel does not run in these conditions/smell and would only hope you give us an opportunity to redeem ourselves.

6/10 - 괜찮아요

Mahvish

2024년 3월에 4박 숙박함
답변 제공: Management 님, 2024년 3월 16일
Thank you for your rating. Would love to see you next time you are in town so we can be able to turn that 3 to a 5.

10/10 - 훌륭해요

mary 님, kalamzoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very helpful and pleasant.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 13일
Thank you for taking the time to provide us your rating. How to see you next time you are in the area.

10/10 - 훌륭해요

Romello

2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for your rating. We are glad to know that you enjoyed your stay and we hope to see you next time you are in the area

2/10 - 너무 별로예요

Joshua

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to move rooms as the bathroom sink was falling off wall then were transfered to another room which bathroom sink was also wobbly. It was also leaking did report to staff but maintainace was off that day so had to wait another day. Also the towel rack fell off wall not screwed into the wall have images and are contacting corporate
2024년 2월에 9박 숙박함
답변 제공: Management 님, 2024년 3월 1일
Thank you for your review and rating. We apologize for the inconvenience and experience you had with us. You made us aware of the sink in which we honor a comp night as we failed to check the sink. The room we offered to you we as a new room was inspected by our maintenance engineer and yourself and the room was fine. We will check the towel rod as we were not aware of this issue. Again, thank you and we apologize for the inconvenience.

10/10 - 훌륭해요

Forzay

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 29일
Thank you so much for taking the time to provide feedback and your rating. Hope to see you next time you are in the area.

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place if you need access to a kitchen. Room was very clean when arrived. One remote was not there but for only a one night stay I didnt request a replacement. Quiet area and didn’t hear other guests.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 27일
Thank you for taking the time to provide us your feedback and rating. We are glad to hear that you enjoyed your stay with us. We will definitely replace the 2nd remote that is missing and thank you for bringing this up to us. We will utilize this feedback for training.

10/10 - 훌륭해요

Sudhir

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 15일
Thank you for your rating! We are glad to see that you enjoyed your stay. We look forward in seeing you again.

6/10 - 괜찮아요

LaTaurus

Holds deposit for to long
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Thank you for your rating! Credit card incidental holds normally take 7 to 15 business days depending on your bank institute.

8/10 - 좋아요

Sierra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Thank you for staying with us and your rating.

6/10 - 괜찮아요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Thank you for your feedback! I apologize for any inconvenience you may have had during your stay that caused a 6 as a result.

10/10 - 훌륭해요

LaDonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 22박 숙박함
답변 제공: Management 님, 2024년 1월 8일
Thank you for your rating!

6/10 - 괜찮아요

Lisa

2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 16일
Thank you for your rating.

6/10 - 괜찮아요

Stacey

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
My 12 hour experience
The chairs in the kitchen area were torn and dirty. The couch with the pull out bed had stains all over them. The light fixture was rusted and the shampoo conditioner and body wash dispenser were empty. The bedroom tv only played one channel and you could not change it. The heat only stays at 67 when trying to adjust cold air came through. No extra blankets. The overall cleanliness of the kitchen was good.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 14일
Thank you for your feedback. We sincerely apologize for the inconvenience you encountered.

8/10 - 좋아요

Patricia A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There only 1 my. Was comfortable.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 14일
Thank you for your feedback and rating. We are glad you enjoyed your stay.

2/10 - 너무 별로예요

Richard

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was dirty and gross. We left after 20 minutes.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 29일
We apologies for your experience here at the hotel.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the guy on duty was great!
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 29일
We appreciate your feedback and rating. We are glad to hear that you enjoyed your stay. Hope to see you again when in the area.

2/10 - 너무 별로예요

Arnisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Management 님, 2023년 11월 29일
Thank you for your rating.

2/10 - 너무 별로예요

Samantha

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cockroach in room. Room not fully cleaned in many areas. Mold in shower and vents. Cobwebs in corners. If able I’d like to submit photos
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 29일
Thank you for your feedback. We will address this with team and find a solution immediately.

10/10 - 훌륭해요

Mariah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk person was very nice, helpful, and attentive.
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 11월 26일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelent
2023년 11월에 2박 숙박함
답변 제공: Anthony 님, 2023년 11월 26일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 - 너무 별로예요

Frank 님, kalamzoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Sink and tub were backed up. gross.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 15일
Thank you for sharing you feedback and rating. We sincerely apologize for this inconvenience you have experienced during your stay. We hope you give us the opportunity in the future to redeem ourselves as we were not aware of any issues during your stay and not given an opportunity to turn your experience around.

8/10 - 좋아요

DeShun

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 15일
Thank you for your rating. We hope to see you again when you are in the surroundings in the near future.

8/10 - 좋아요

wendy

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 12월 14일
Thank you for the rating. We are glad you enjoyed your stay.

2/10 - 너무 별로예요

Steven 님, Jacksonville

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled like wet cat.
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 11월 8일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Marsha

2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 29일
Thank you for taking the time on giving us your rating. We are glad to see that you enjoyed your stay.

10/10 - 훌륭해요

Ameen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 11월 7일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short Stsy
Average Quality. Peaceful Overall
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 11월 6일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Anthony 님, 2023년 11월 6일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 - 훌륭해요

alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel… nice amenities, great customer service & great location!
2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 30일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 - 괜찮아요

Charles

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The rooms are full mold. I turned on the heater in the room, and it made it even worse.
2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 30일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?

8/10 - 좋아요

Aathinathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bedroom and living room were separated by walls which was like home. We just loved it!!
2023년 10월에 2박 숙박함
답변 제공: Anthony 님, 2023년 10월 30일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 - 좋아요

ERIC WING CHUNG

2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 24일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 - 좋아요

Rebeca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Anthony 님, 2023년 10월 12일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 - 괜찮아요

Allen

2023년 10월에 2박 숙박함
답변 제공: Anthony 님, 2023년 11월 2일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 - 별로예요

LIANJUN

출장 여행
별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Anthony 님, 2023년 10월 9일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 - 좋아요

tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 10일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

2/10 - 너무 별로예요

Julian

2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 28일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here.
Took 20 minutes to check in because the group in front of us was so sliw. No hot water in the room. No coffee or coffee maker in the suite kitchen. Sofa bed mattress was all springs and no padding plus I had to go to the front desk for sheets, pillows and blankets.
2023년 10월에 1박 숙박함
답변 제공: Anthony 님, 2023년 10월 28일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 8일
Thank you for your feedback and rating.

2/10 - 너무 별로예요

Elisa Herrin

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was friendly and was the only redeeming part of this property. The parking lot was filthy and riddled with broken-down cars. People loitering everywhere. I get this is an extended stay but it's scary.
2023년 9월에 3박 숙박함
답변 제공: Anthony 님, 2023년 10월 2일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 - 너무 별로예요

Danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Anthony 님, 2023년 10월 2일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 - 너무 별로예요

Wayne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lobby smelled. Desk employee would not let us check in 30 minutes early even thou the rooms were available. Food all over the check in area, we left before checking in
답변 제공: Anthony 님, 2023년 10월 2일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 - 괜찮아요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Anthony 님, 2023년 10월 2일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 - 훌륭해요

Taronn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Anthony 님, 2023년 10월 2일
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 - 좋아요

Rajendraprasad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Anthony 님, 2023년 9월 30일
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was easy and fast. Booking for two nights was too bad of a price. The room overall was as the pictures. Bathroom sink was clocked up when you use it the water fills up and the tub had hair in it. I just cleaned the hair out before using the tub. The bed was comfortable and the let out bed didn’t have clean sheets so I had to go to the front desk to get clean ones. I asked the front desk for a Cork screw and was told they will bring me one, I never got it. Other then that my stay was fine. Don’t think I would revisit.
2023년 9월에 2박 숙박함
답변 제공: Anthony 님, 2023년 9월 25일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have pictures of Men’s dirty boxers that were in my room when I reached for my towel after a shower! There was a toaster in the dishwasher that could have caused a fire!! Expedia kept me on the phone and text for an hour and a half! They wouldn’t help me at all!!!
2023년 9월에 1박 숙박함
답변 제공: Anthony 님, 2023년 9월 25일
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.