The review is completely false and slanderous.Truth is that guest booked for ONE person but were TWO people.In this case the rate is different (see rates in Expedia).Guest was not happy to pay and was very aggressive. I personally checked the guests out, they did not report any kind of bugs, (as a matter of fact nobody reported bed bugs).The review is obviousely a petty revenge for an ill perceive grievance claimed by the customer.

We're glad to learn that Anrei found the property beautiful and appreciated the service provided by our staff. His positive comments about our service are greatly appreciated and will be shared with the team.We are sorry the room did not match his expectations, the view from the windows of his room is on the garden, on the outside pools and - partially - on the big windows that surround the indoor pools, in the evening it is quite spectacular.It is true that nobody should be put in the position to complain, but if the guest is not satisfied we usuallyu offer an alternative accommodation.The feedback about the food is noted and we apologize; unfortunately, Andrei does not offer any further details about his experience.We thank Adrei for choosing the Grand Hotel des Iles Borromees and we hope he will decide to give us another opportunity in the future; we will make sure his next stay will be up to his expectations and more.G,Luigi Mariani - Manager