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트래블로지 & 스위트 바이 윈덤 파고/무어헤드 여행 후기

2 out of 5
트래블로지 & 스위트 바이 윈덤 파고/무어헤드
3027 Frontage Rd S, Moorhead, MN

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 307개 이용 후기 중 113개" "
평점 8 - 좋아요. 307개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 307개 이용 후기 중 39개" "
평점 4 - 별로예요. 307개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 307개 이용 후기 중 17개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are so many issues with this place that I don't even know where to start. Our room was not ready until about 5:30. We stayed on a Thursday night and they said that the room wasn't clean. The hotel was pretty empty, so they must not clean the rooms until late in the week. Gross!! We we went there three times to check in and finally at 5:30 the person at the front desk said she thought it was clean. It wasn't! There was still someone in there when we went to the room. The hot tub was "out of order". It was empty and so dirty that it reminded me of something from a scary movie. The pool area was so disgusting! There was some sort of hairy something or other on the floor by the pool. The corners of the pool room were full of bugs and spider webs. There were things floating in the pool. The shower curtain in our room had black "stuff" on the bottom. One of the towels in the bathroom had makeup on it, so obviously it had been used and then rolled up and set in there. Oh, and the elevator door kind of squealed when the door opened and closed. SCARY!!! Do not recommend this hotel at all. My daughter and I just decided to call it "the dump". It's definitely the worst hotel that I have ever used.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Karl

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean, not comfortable
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

Eduardo

2021년 7월에 7박 숙박함

8/10 - 좋아요

Abdulnaser

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not a good hotel to stay at
got to the hotel an hour after check in and they gave us our key to the room. when we got to the room they were still cleaning the room. so we had to leave and wait for the room to be ready. when we got back the room was kind of clean, we got ready to go to the pool, got in the pool and noticed the hot tub was out of order and the pool was cold and no towels to dry off with. then the next morning we found out there was no free breakfast. if we would of known all of this would not have stayed there.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk staff was friendly despite all the issues and being left alone to do all the jobs. Manager was not friendly and left to go home. No towels in our room (or the whole 1st floor. Towels not available until the evening because staff did not finish job before leaving shift. Hairdryer was broken. Fire alarm wrapped in plastic so it could not detect smoke if there was a fire. Shocked when flipped on the main light switch. Beds uncomfortable (sagged). No breakfast as advertised blamed it on covid 19 but other hotels have figured out how to do breakfast. Refrigerator in room was broken.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

Alexis

2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean. Pool was gross, hot tub was drained. Basically asked front desk for everything the room should had been stocked with. Was also informed that hotel was being converted to treatment center which could be reasoning for up keep.
2021년 7월에 1박 숙박함

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room wasn’t ready that we were sent to. Needed towels and fridge cleaned out. Not the end of the world, just not what I was expecting. Rest was great.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
They were short staffed so we had to wait while they finshed cleaning the room. We had no towels in the room, there was no breakfast and bathroom smelled of urine and the floor was not clean. The was very friendly
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

Missy

2021년 7월에 1박 숙박함

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No breakfast but paid weekend rate for room, No towels in pool. Floor of pool was dirty
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We liked the location, the accommodations is good, amenities left something to be desired, and so are the customer services too.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Mike

2021년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Torn towels, threadbare sheets, and poor customer service. Although the hotel was advertised complementary breakfast, we were told that breakfast wasn't offered any more.
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Kathlene

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great deal for the price
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They advertise free breakfast than there is no breakfast, very disappointing! During checkout I noticed the room was charged to a MasterCard, which I don’t have.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reserved room was not available and the clerk updated to a suite to accommodate the stay. Thank you! Also I could see my vehicle from the room...Great!
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They let us check in early and due to housekeeping issues, they upgraded our room free of charge! Will definitely stay here again.
2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The room was large and very comfortable. The staff was obviously stressed and did not communicate well. We arrived at 9PM, rang the bell on the counter, no one answered, saw a note say to dial a number, did that and the phone on the front desk rang which was right across from the phone we were using. After 5 minutes someone came, than another employee. They had been cleaning rooms and didn't know if any were ready for us. One left to check, came back after 10 minutes, did not say anything to us like i found a room for you, then after 5 more minutes called across the lobby for our credit card. No pleasantries including hello were ever used. The staff did talk to each other about how exhausted they were and how long they had been working.
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Jackie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 3박 숙박함

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine. The hot tub was broken and there seem to be a lot of staff and families using the pool. Not hotel guests. There were three guys who were obvious workers from somewhere sleeping in the lounge chairs around the pool.
2021년 5월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
they were understaffed and the pool area was very unkempt, spa was empty with gung on bottom , paint was all peeled in spa, tables were not cleaned, it needed a remodel in pool area, initially our room had not been cleaned so they moved us to a clean room , this was at 4pm.
2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was superb.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Roxanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
TV
The television did not work. We were there basically to sleep. We are used to having it on for a short time in the morning.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A sign in the elevator said the hot tub was not working. Repairmen were on site to repair at least two room air conditioners. This is somewhat understandable, as temperatures that weekend were over 100 degrees.
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
NO breakfast as advertised, hot tub closed, almost no products in the shop and the room we requested was not available. property looks to be in poor shape.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
It was good for the price. No breakfast and the key to my card deactivated so I had to get a new one at 1am.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would have liked it better if we could have gotten breakfast as stated in description. Also lobby store was extremely bare.
2021년 5월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds aren’t the most comfortable but overall a good stay!
2021년 5월에 2박 숙박함

8/10 - 좋아요

Michelle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 3박 숙박함
답변 제공: Teri 님, 2021년 5월 21일
Thank you for staying with us!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here previously and, because of that experience, returned. Based on our latest experience, we will not return. Our fridge did not work (should be part of the "suite" cost), service was slow (long wait at the front desk and twice I called the front desk only to get no answer at all). I honestly believe that the people that were working were trying. I just don't think they had enough staff to get to do it all. The elevator smelled of b.o. and the vending area smelled of vomit. Children tearing up and down the halls past 10pm. Just disappointing all around.
2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 1박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
We are sorry your stay did not go as planned. We hope you will give us another chance to redeem ourselves, and provide the service you were expecting.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I would pass on this one...
Pictures look much better than the actual room itself. The staff was great, but was upgraded to a King Suite and couch had rips, floors seemed kinda grungy...I mean it was cheap so not sure what I expected. I moved hotels and shouldnt have tried to save the $20
2021년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought that the hotel was clean and the staff was friendly and helpful.
2021년 5월에 1박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
Thank you for staying with us!

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location in town. Waited over 30 minutes in line to check in at 6pm because rooms weren’t ready. (Check in is 3pm) The ONE person working was crabby and slow as a snail. Signs up all over of things being “out of order” (ATM, our room safe, the hot tub and pool)
2021년 5월에 1박 숙박함

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
No complaints for these abnormal times.
Typical $100/night hotel. Slightly outdated but clean, fairly comfortable room. No breakfast or pool use for these strange times.
2021년 4월에 1박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
Thank you for staying with us! Our pool is now open.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Looked for a hotel with pool you recommend this one and pool was closed. Not happy at all
2021년 4월에 2박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
We are sorry the pool was not open during your stay. It is now open. We hope you will come stay with us again.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Plenty of nearby dining options. Stores close by to buy cleaning supplies for room. Room and facility not clean.
2021년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean. Perhaps short staffed
2021년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2021년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Staff was friendly. Price is average for the area. The property itself has started to show its age. Ripped chairs, low flow showers, torn carpet on stairs. We stayed there a few years ago and were happy with the stay. We went back and even though the staff was friendly and things were clean, the property has started to fade.
2021년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property at a value price. Necessities close by
2021년 3월에 1박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
Thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very friendly upon check in. The property is clean, located near a grocery store, Mexican restaurant and a Target.
2021년 3월에 1박 숙박함
답변 제공: Teri 님, 2021년 5월 10일
Thank you for staying with us!

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Unhappy
Very unhappy that the pool was closed and not clearly notified. No breakfast option and again not notified. Not happy with Hotels.com
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Front desk clerk was kind of just there, needs to show some friendliness and a welcoming demeanor. I always pay extra to get a room with separate TV's and the TV's were only about 5 feet from each other, therefore competing in volume, the room needs to be rearranged to eliminate that issue or add a more intentional separation of the rooms. Hotel was OK, but could use a little TLC.
2021년 2월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool is not open. There is also no breakfast option.
2021년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The property was newer however the pool wasn't working, wifi didn't work the first night and no breakfast due to covid
2021년 2월에 2박 숙박함