5 개의 야외 수영장, 일광욕 의자

그랜드 탈라 베이 리조트, 아카바 여행 후기

5 out of 5
그랜드 탈라 베이 리조트, 아카바
Southern Beach, Tala Bay, Aqaba

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 185개 이용 후기 중 57개" "
평점 8 - 좋아요. 185개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 185개 이용 후기 중 27개" "
평점 4 - 별로예요. 185개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 185개 이용 후기 중 10개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

이태용 님, 요르단, 암만

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 시설
호텔 내부의 풀이 아주 넓고 물도 깨끗하고 해변에 직접연결되어 편리함

8/10 - 좋아요

roberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Grande resort in zona sud di Aqaba, risente un po’ degli anni, necessiterebbe di un po di manutenzione in alcuni punti Bella la marina, con alcuni ristoranti e negozi Buona la spiaggia, ottima per fare snorkeling
2023년 10월에 2박 숙박함
답변 제공: Mohammad Momani 님, 2023년 11월 19일
Dear Valued Guest,Greetings from Grand Tala Bay Aqaba Resort,Thank you for putting a smile on our faces with this kind review, II will gladly share your feedback with my colleagues, especially with SPA team.We hope you'll visit us again soon and please always consider Grand Tala Bay Aqaba Resort to be your home away from home when visiting Aqaba.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money
Disappointed and not worth the money - the resort is really outdated and needs some serious love. Our room had a smell, the shower felt dirty and a lot of features barely worked (lights not working, tv had no sound etc). Advertised a swim up bar but this was closed off and looked like it had never been open. For the price we paid I wish we’d stayed elsewhere as this was not worth the money at all
2023년 10월에 2박 숙박함
답변 제공: Mohammad Momani 님, 2023년 11월 19일
Dear Valued Guest,First and foremost, thank you very much for taking the time to write a review on your stay with us which I truly appreciate.Im sorry to hear that we have not met your expectations and I took note of the specific areas of concern which you have mentioned. It is through the constructive feedback from our guests that we can improve our services and I would love to have the chance to welcome you again at Greetings from Grand Tala Bay Aqaba Resort ensuring a truly memorable stay in all aspects.Thank you very much also for highlighting about the cleanliness of our rooms and hoping to welcome you again soonest.Sincerely,

8/10 - 좋아요

Kjetil

좋아요: 숙박 시설 상태 및 시설
Some good and some bad
My superior room had a nice sunset view overlooking the main pool. Very good. Gated community with focus on security. Was able to check-in a little earlier than I should. Swimming pools are a big plus and there are many of them. Separate one for adults only. Breakfast selection OK. WiFi connection OK. Unfortunately some drawbacks with this hotel. I found ants in my room every day. The first two days I had no hot water. The aircondition was very loud (even on Low), so I had to turn it off during nights.
2023년 7월에 4박 숙박함
답변 제공: Momani 님, 2023년 9월 14일
Dear Valued Guest,Greetings from Grand Tala Bay Aqaba Resort,Thank you for putting a smile on our faces with this kind review, II will gladly share your feedback with my colleagues.We hope you'll visit us again soon and please always consider Grand Tala Bay Aqaba Resort to be your home away from home when visiting Aqaba.Mohammad Momani

8/10 - 좋아요

Mary

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Pleasant staff. Lovely comfortable spacious upper floor room and comfy bed and balcony with a view of the sea. Decor and fittings in need of upgrade (shabby cushions on the balcony, crooked door on the fridge cupboard). Delicious breakfast with lots of choices. Great selection of pools, lovely gardens and little shops. Taxi ride into central Aqaba.
2023년 5월에 2박 숙박함
답변 제공: Mohammad Momani 님, 2023년 5월 31일
Dear Valued Guest,We are delighted to know that you have enjoyed your visit with us and that we were able to show you our commitment to hospitality.I will gladly share your feedback with my colleagues, It's something our team takes great pride in.Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Grand Tala Bay Aqaba Resort, in the near future.Sincerely,

10/10 - 훌륭해요

Jose

2023년 5월에 9박 숙박함

8/10 - 좋아요

Lyn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Go just for the location!
The location of the resort is brilliant. The resort itself has seen better days. It is tired and run down. The room was basic, pillows were as hard as rocks, mattress was lumpy. The cleanliness was barely basic, needs a thorough clean every so often to keep it looking even average. Disappointed in the reception staff. I mentioned I'd be spending my birthday on my own at the resort, she barely acknowledged my comment and did not try to make my stay special.
View from my room
2023년 4월에 3박 숙박함

8/10 - 좋아요

Piotr

좋아요: 직원 및 서비스, 객실의 편안함
Tala Bay Resort
quite a big resort, lots of pools, direct access to the sea, very safe place, lots of green areas, the room we got is suitable for refurbishment, especially the bathroom, it was dirty and needs renovation, there are shops in the resort, several restaurants, recommendable property
2023년 4월에 3박 숙박함
답변 제공: M.momani 님, 2023년 4월 19일
Dear Valued Guest,Warm greetings from Grand Tala Bay Aqaba Resort, and Thanks for the splendid reviewI would like to thank you for choosing to stay at our property recently, and I appreciate your given time in sharing your kind words about the hotel. We are extremely happy to learn that you enjoyed your experience.The team and I are going to be truly happy to see you again more often at the resort.Kind Regards,Mohammad Moamani

8/10 - 좋아요

AnneMarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très beau séjour
2023년 3월에 2박 숙박함
답변 제공: Momani 님, 2023년 3월 17일
Dear Valued Guest,We are delighted to know that you have enjoyed your visit with us and that we were able to show you our commitment to hospitality.I will gladly share your feedback with my colleagues, It's something our team takes great pride in.Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Grand Tala Bay Aqaba Resort, in the near future.Sincerely,

4/10 - 별로예요

Sammy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This tree blocking the sea view from the room I h
This resort it’s should be lest than 4star not 5 star
2023년 2월에 3박 숙박함
답변 제공: The Management 님, 2023년 2월 26일
Dear Mr. Sammy,First of all, let me thank you for taking the time to share your feedback about your recent stay with us, we do extend my sincere apologies for any shortcomings you may have experienced due the view of the room, rest assured that your valued feedback will be shared with concerns department and immediate action will be in place to avoid similar situation in the future. Once again thank and we hope to consider our hotel for your travel needs in the future. The Management

2/10 - 너무 별로예요

Mohammad

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: momani 님, 2023년 3월 17일
Dear Valued Guest,Thank you for your valuable feedback following your recent stay at the Grand Tala Bay Resort AqabaPlease allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Grand Tala Bay Resort Aqaba and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Shall you need any further assistance please feel free to contact me directly.Email: mohammad.momani@grandtalabay.comSincerely,

8/10 - 좋아요

Marissa

2022년 11월에 7박 숙박함

8/10 - 좋아요

katarzyna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
the hotel is not for 5 stars only 4, breakfast pure and not good
2022년 11월에 1박 숙박함

4/10 - 별로예요

Yara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grand hôtel avec multiples piscines, à côté des spots de snorkelling, à 20 min en voiture de Aqaba, très bon petit déjeuner, salle un peu bruyante.
2022년 7월에 3박 숙박함

8/10 - 좋아요

Moath

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s okay
2022년 5월에 1박 숙박함

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property with very friendly staff and beautiful grounds. We were greeted with a cold glass of strawberry juice during check-in and Ahmed at the front desk was excellent. The zero clearance pool offered a beautiful view of the Sea and the food was excellent. There was a slight problem with the room keys deactivating and sometimes a language barrier with staff who did not speak English but all in all we had a very relaxing and enjoyable time.
2022년 5월에 2박 숙박함

4/10 - 별로예요

Mohammad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad services
2022년 3월에 1박 숙박함

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and not too expensive hotel at Tala Bay
Nice hotel, great views, probably not a bad view in the whole place! We had a garden view room but it was also overlooking a pool and the sea. The pools looked nice, but we lived at the beach!❤️ Wonderful beach access, even some nice coral close by for snorkeling:) The Tala Bay Resort area is amazing!
2020년 10월에 3박 숙박함

10/10 - 훌륭해요

Marc 님, NC

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Professional and kind...…………………………………………………………………………..
2020년 8월에 2박 숙박함
답변 제공: Mohammad Momani 님, 2023년 11월 19일
Dear Valued Guest,We are delighted to know that you have enjoyed your visit with us and that we were able to show you our commitment to hospitality.I will gladly share your feedback with my colleagues, It's something our team takes great pride in.Once again, many thanks for sharing your feedback and we look forward to welcoming you back to Grand Tala Bay Aqaba Resort, in the near future.Sincerely,

2/10 - 너무 별로예요

BadHotel 님, Aqaba Jordan

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility is run down a lot, it needs lots of work. The rooms are very dirty
2020년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
Awesome place and location, nice staff , too much entertainment and activities With an experienced animation team , but pools renovations should be in winter not at the beginning of summer, but all was good
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함

8/10 - 좋아요

Florian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함

4/10 - 별로예요

Rebecca

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Slow and frustrating check in but worth the delay.
Had great difficulty finding the entrance to this resort. Drive up and down several times before we realised the entrance is an unmarked and you enter through a No Entry gate with No Entry signs and a barrier. The other gate was not manned and had metal posts - again unmarked. All very strange and unwelcoming! Very slow check in because the receptionist staff couldn’t find the booking. He found it in the end albeit under Expedia rather than hotels. Com which obviously must be one and the same thing. But we couldn’t understand why it was all so difficult when they must have dozens of .com bookings each day. I had given them our name and reservation reference but they still asserted there was any such reservation. Once we were checked in we found Tala Bay relaxing and worth the visit.
2019년 4월에 1박 숙박함

6/10 - 괜찮아요

chams edine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Merci à Mokhtar ..
Un Check in de une heure !!! Réservation d’une chambre Deluxe avec vue sur mer à l’arrivée chambre familiale vue sur mur, que j’ai refusé. Alors là commence la visite de quatre chambres pour en avoir une vue sur mer, la quatrième visite bien sûr. Un grand Merci à Mokhtar pour sa patience et son sourire. Sinon rien d’un 5 étoiles, la piscine et la mer au top. Fréquentation 80% Russe. Merci Mokhtar.
2019년 2월에 2박 숙박함

8/10 - 좋아요

Vera 님, Nederland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mooi hotel, wel een beetje verouderd hier en daar. Nadeel: alle andere gasten waren van Russische afkomst. Jammer dat het niet meer verdeelt is qua nationaliteit.
2018년 11월에 2박 숙박함

10/10 - 훌륭해요

Kim 님, Chicago, IL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean, spacious, and comfortable. Staff was friendly. Several pools and great view of the Red Sea. If you want to go Old Aqaba, you will need a rental car or taxi/Uber.
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

peyman 님, Ammna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, private beach, very nice Concierge by the name of Ahmed H. He deserves a good raise and/or promotion!
2018년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2018년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Großartiges Hotel mit direktem Zugang zum Strand
Dieses 5 Sterne Hotel hat alles, was man zu einer tollen Erholung braucht. Allerdings kann es im Mai dort so heiss werden, dass noch etwas mehr schattige Plätze - insbesondere um die Pools herum - aufgebaut sein sollten.
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

Moath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
رائع
فندق جميل ورائع
2018년 5월에 2박 숙박함

8/10 - 좋아요

Tanya

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean hotel with great pools
Check in 4pm! Check out 12pm, no exceptions. Our flight from Amman arrived 8am, only flight every day. Had nowhere to go all day. Foyer crowded with other waiting guests. Cannot leave as town is nearly 30m away, there is nothin but desert in the surrounding area and taxi’s in the area are scarce and very expensive. Taxi from the airport was approximately $52 Australian dollars. Resort should provide a service and ‘day use’ area due to the locked in flights. On our departure (12.30am, again the only flight) we got the free shuttle into town, (fills very fast). Had to wait 3h before catching taxi to airport. Hotel was lovely, clean and well appointed. As most hotels, we could not get a sun lounge at the two beautiful pools. Towels securing chairs all day with no guests in sight. The air con in our room would not work initially, then the tv did not work at all. Problem was called through to reception without anyone attending that day. Tv was fixed 20m before we checked out. At least it will work for the next guest. Best thing was the bed was really comfortable!
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

Mathieu 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent accueil, de la reception au personel des bars et des chambres. Un accueil exceptionnel!! Une chambre grand confort vue mer et piscines. Petit bemol sur le buffet du soir (buffet classique des stations balnéaires, rien d'exceptionnel mais faisant son role) , mais compensé par les possibilités de repas dans les bars et restaurants au tour des piscines. Le cadre est magnifique, surtout apres avoir visité Aqaba. Plages et piscines propres et entretenues. Possibilités de toutes les activités nautiques locales (plongés, kytesurf,...). Reprise recente par une nouvelle direction après des mois de perdition, au vue des avis précédents. Je recommande +++!!!
2018년 5월에 1박 숙박함

6/10 - 괜찮아요

abdullah

좋아요: 직원 및 서비스
المنتجع جميل لاكن ينقصه النضافة لا يوجد شطاف بالحمام بالعربي الفندق هذا لغير المسلمين

4/10 - 별로예요

M 님, Amman

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel location is good to the beach
Bad experience ever. Unprofessional staff. Hotel cleanliness is bad. It needs re-innovative. Price compare to the quality received if very very high. I paid USD 364 for one night. I paid less for one of the best in Dubai. I will not stay in this hotel even its night for one penny.
2018년 3월에 1박 숙박함
답변 제공: Awad bourini 님, 2018년 4월 7일
Dear M Thank you for your candid review of your recent stay, I was disappointed to read that you did not have a pleasant experience at our hotel. I have personally addressed this with our concern colleagues to ensure this won't happen again. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,

8/10 - 좋아요

Ahmad 님, Amman Jordan

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great stay and staff but preparedness is not the b
I have stayed in the hotel before, i cam in late check in and the room should have been ready but unfortunately, it wasn’t, the room bar was empty, and no water was there, and the coffee tray had no coffee only sugar and whitener, there was even coffee glass that had been used by the previous room guest and they were still there, I took photos and send them to the front desk. I call the front desk, about it, they brought cola and other fizzy drinks in the bar but no water and no coffee, they just brought more coffee mate. But the next day the hotel stuff where helpful enough and the reception were welcoming to my other guests that I brought and gave me a proper recommendation on activities. I was stung in the sea with a sea Urchins near the beach but the hotel staff on the beach gave very fast aid and prevented any infections Overall the second day was great just the first part of the stay was a bit awkward But overall great
2017년 10월에 1박 숙박함
답변 제공: Awad Bourini 님, 2017년 11월 11일
Dear Ahmad Thank you very much for your kind review of our Grand Swiss-Bel-restort Tala Bay Aqaba. It is a pleasure reading positive feedback like this and we hope you will have an opportunity to stay with us again in the near future. Warm Greetings

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not nice
Not recommended, expensive for not good service, rooms are old and not clean.
2017년 9월에 1박 숙박함
답변 제공: Front Office Manager 님, 2017년 11월 13일
Dear Guest Please Accept my Apologize, and i hope to see you in the near feature and i will ensure to enhance your experience in our hotel. Warm Greeting

8/10 - 좋아요

Rebecca 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and location are great but...
The hotel, beach and pools were great. The buffet was terrible. The food was good but the atmosphere was just awful. It was chaotic and overpriced. We tried to avoid it as much as possible. We stayed for a week and half way through our trip they removed all the towels from our room and getting new ones was a chore. They upgraded us to a premium room and it was appreciated so it is hard to criticize but there are definitely things they could improve. It wasn't all bad the location was walking distance to great snorkelling and the shuttle bus into town was convenient we used it lots for dinner. The pools were clean and we'll kept and the rooms were in good condition.
답변 제공: Awad bourini 님, 2018년 2월 25일
Dear Rebecca Thank you very much for your kind review of our Grand Swiss-Bel-restort Tala Bay Aqaba. It is a pleasure reading positive feedback like this and we hope you will have an opportunity to stay with us again in the near future. Warm Greetings

4/10 - 별로예요

Laura Elsa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
More of a 3 Stara Hotel
Bad service, no staff available, long time for check in, no chairs available in the pool or in the beach in relation to the amount of people that can be hosted in the hotel, damaged bed sheets amon others. It is a pity that a hotel with such a good infrastructure is showing lack of maintanence and management. Not a real 5 stars hotel.
답변 제공: General Manager 님, 2016년 10월 27일
Thank you for reaching out and sharing your experience with us. We apologize you were not satisfied with the condition of the hotel chairs and sheets during your stay. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service and we sincerely regret to hear that you do not feel that you received this level of service. We appreciate you bringing this matter to our attention and can assure you that your feedback will be discussed with the management team at the hotel to avoid situations like this going forward. We do hope for another opportunity to exceed your expectations in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Awad bourini 님, 2018년 2월 25일
Dear Valued Guest Thank you very much for your kind review of our Grand Swiss-Bel-restort Tala Bay Aqaba. It is a pleasure reading positive feedback like this and we hope you will have an opportunity to stay with us again in the near future. Warm Greetings

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 hour wait to be checked in and the room key didn't work. There are many other nice hotels around so I left.
답변 제공: Customer Care 님, 2017년 2월 24일
Thank you for sharing your concerns. We apologize you were disappointed with the overall condition and cleanliness of the hotel, as well as the service when you were checking into the hotel. We value your feedback and have shared your comments with hotel management to improve our guest experience.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
incompetence at its best!
disastrous. the service was terrible and slow, staff was impolite, impatient and forgetful. breakfast area was extremely dirty, food left on the table and around and under the table. glasses were dirty. they clearly took advantage of the holiday weekend and the fact that few alternatives were available to the guests. not to be repeated!
답변 제공: Corporate customer care 님, 2016년 7월 14일
Thank you for writing your review. We apologize for the disappointing service you received throughout your stay, particularly as reflected in the breakfast area. We appreciate you bringing this to our attention and have shared your comments with hotel management to continually improve our service.

6/10 - 괜찮아요

Maximilian

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Schlechtes Essen und Service. Verstanden wenig englisch und kannten kaum die Umgebung
답변 제공: Awad bourini 님, 2018년 5월 28일
Thank you for writing your review. We apologize for the disappointing service you received throughout your stay, particularly as reflected in the breakfast area. We appreciate you bringing this to our attention and have shared your comments with hotel management to continually improve our service.

2/10 - 너무 별로예요

Lani 님, Florida

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Getaway
The hotel had trash strewn in the walkways, stairwell and common areas; it was dirty and the room we initially checked into was even more filthy. We asked to speak to a manager and we were not able to. We changed our room 3 times before we found one semi suitable. Before the end of the first day my husband killed a roach in the room, 3 am the next morning he killed another one. We've stayed at close to 100 hotels in various countries and this is the first time we found cockroaches in our hotel room. The comforter on the bed had stains, and several dirt marks, the bathrooms in the first three rooms we looked at reeked. Housekeeping came to resolve the issue, but the deodorizer only masked the smell momentarily. We stayed the weekend, but checked out earlier than we needed to on the day of departure. By no means can this be considered a 5 star hotel. It is lacking in numerous areas. I would not stay here again and certainly wouldn't recommend it to anyone. It was worse than words will allow me to express; it was so bad that my husband has decided that we will never stay at a Radisson again.
Roach #1
Roach #2
답변 제공: Customer Care 님, 2016년 6월 20일
Dear Lani, Thank you for taking the time to write your review. We regret to hear about your disappointment with the cleanliness of the hotel and the rooms you were shown. We apologize for any discomfort caused during your stay and appreciate you sharing your experience with us. We value your feedback and have shared your concerns with hotel management to continually improve our guest experience.

10/10 - 훌륭해요

Wubbe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Awad bourini 님, 2018년 2월 25일
Dear Valued Guest Thank you very much for your kind review of our Grand Swiss-Bel-restort Tala Bay Aqaba. It is a pleasure reading positive feedback like this and we hope you will have an opportunity to stay with us again in the near future. Warm Greetings

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience, unfortunate for an otherwise nice
We arrived to an extremely overcrowded lobby, with kids running all around and several welcome drinks deposited on the reception desk. The receptionist said we were being upgraded for free, but in reality it was a regular standard room. The room smelled of smoke, it was noisy, Room 111, and the room showed its age. For sure this was not the classy Radisson Blu hotels I was used to staying in. The hotel was fully packed, full capacity. We decided to eat elsewhere for breakfast, because the dining area was super crowded and one had to wait in long lines for things and some offerings were not even available. The whole eating area was a disaster. I think it is a beautiful hotel, it is just not managed well. I've stayed at other hotels in and around Aqaba and I would never stay at this one again.
답변 제공: Ashley 님, 2016년 5월 24일
Thank you for taking the time to write your review. We regret to hear about your dissatisfaction with your stay. We apologize you were disappointed with the room you received, as well as your experience during the breakfast service. We value your feedback and have shared your comments with hotel management to review and improve our guest experience.

4/10 - 별로예요

Catherine 님, London

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
very Russian orientated.
Hotel facilities were good, however we could not get a sun lounger as all were taken with towels by 9am. It is a hotel almost exclusively for Russians, not an atmosphere we enjoyed. We paid entry to use the hotel next door - Movenpick 20JOD/day where the service was better, loungers available and more of a mixed crowd. Great diving just off the beach and by 5 minute boat trips from Sinai diving.
답변 제공: Ashley 님, 2016년 6월 3일
Dear Catherine, Thank you for writing your review. We are glad you liked the facilities available at the hotel and apologize you were disappointed you were not able to use them throughout the day. We value your feedback and have shared your comments with hotel management to review.

2/10 - 너무 별로예요

Muhannad 님, Amman

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONT GO THERE
This was the worst hotel I have ever been to in my life. I don't think I can remember all the bad things happened but I'm making a list. 1- the security at the gate didn't know we had a reservation because I reserved online, he kept us outside for about 10 minutes until he asked 3 times so he could get the name right. 2- the receptionist was untidy. 3- the room was not clean at all. 4- the shower had a very bad smell. 5- The tearrace was very big but had only two broken sunbeds 6- the furniture looks 100 years old. 7- the kettle didn't work and they didn't change it 8- the whole staff was unprofessional untrained and very rude. I can talk for an hour about them and what they did. 9- I went down for breakfast at 10:30 the chef served one last guy and told me they were closed though the hotel booklet says it closes at 11:00 I told the manager he said just grab what you can and eat it we changed the time but we didn't change the booklet. 10- the valet brought me another car thats not mine and insisted its my fault.
답변 제공: Ashley 님, 2016년 5월 9일
Dear Muhannad, Thank you for taking the time to write your review. We regret to hear about your dissatisfaction with your stay, including the staff service and the cleanliness of your room. We appreciate you bringing these matters to our attention and have shared your concerns with hotel management to review and improve our guest experience.

4/10 - 별로예요

Vanessa 님, Doha

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
This is not a five star hotel. Our stay at Radisson Blu disappointing at best. The hotel was short staffed and could not maintain service to the high number of guests staying at the hotel. The food was terrible; the restaurant was so short staffed they couldn't keep the breakfast buffet stocked or tables cleaned. They didn't even have enough clean glasses. Some of the hotels advertised facilities, like the swim up bar were closed. It was not worth the price.
답변 제공: Ashley 님, 2016년 4월 22일
Dear Vanessa, Thank you for taking the time to write your review. We apologize for the disappointing service you received from the staff throughout your stay, including during breakfast. We are also sorry you were disappointed with the food and that some of the facilities were not available. We value your feedback and have shared your comments with hotel management to review and improve our guest experience.