외관

메종 세인트 찰스 호텔 바이 호텔 RL 여행 후기

3 out of 5
메종 세인트 찰스 호텔 바이 호텔 RL
1319 Saint Charles Avenue, New Orleans, LA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1011개 이용 후기 중 354개" "
평점 8 - 좋아요. 1011개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1011개 이용 후기 중 168개" "
평점 4 - 별로예요. 1011개 이용 후기 중 111개" "
평점 2 - 너무 별로예요. 1011개 이용 후기 중 103개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Stacy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 26일
Hello Stacy, thanks for taking the time to share your feedback! We're sorry to see that you didn't have the perfect experience during your stay. Your feedback is important to us, and we'd love to know how we can improve. If there's anything specific you'd like to share about your visit or any areas where we can do better, please don't hesitate to reach out. We're committed to making every guest's stay exceptional, and we hope to have the opportunity to exceed your expectations in the future!

10/10 - 훌륭해요

Zhiling

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff, in particular, Tiffiany and others, are really friendly and helpful!
2024년 3월에 4박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 3월 26일
Hello Zhiling, thanks for sharing your experience! We're so happy to hear our staff, especially Tiffiany and others, made your stay so enjoyable! Friendly and helpful staff are what make our hotel feel welcoming. We'll be sure to pass on your kind words. We hope to see you again soon!

4/10 - 별로예요

indigo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The good: the property was very conveniently located, and we were able to take the streetcar located right outside the hotel pretty much everywhere we wanted to go. There was not much partying noise at night and there were several good restaurants within walking distance. The parking was also easy to navigate and I believe less expensive than most other places in NOLA. The staff were friendly and polite, even in the many moments where it didn't seem like they quite knew what they were doing. The water in the shower did not take long to get hot. The bad: Our room was very dirty. The floors were sticky and turned our socks black, and there was an infestation of fruit flies. There were stains on some of the bed linens and the towels had questionable smells. The shower also had the worst, weakest water pressure I have ever experienced, and the plumbing fixtures for both the shower head and the bath faucet were loose and rattled like they were about to fly off when I switched from the bath to the shower. The pipes also made a terrible, upsettingly loud screeching/squealing noise in the middle of the night that kept us awake for long stretches of time on multiple nights. The motel-style layout combined with thin walls meant that we could hear very clearly any noise made by people passing by our room or hanging out in the courtyard. Only one of the outlets in the room worked. Overall I do not recommend the hotel despite the affordable price.
2024년 3월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 3월 22일
Hello Indigo,Thank you for taking the time to share your feedback. We're happy you liked the convenient location, walkable area, and affordable parking. Those are all great perks of staying with us! Our friendly staff is always striving to provide a great experience, so we apologize if there was any confusion during your interactions.We take your feedback about the cleanliness, fruit flies, shower, plumbing, and noise to heart. This isn't the standard we aim for, and we're now doing a thorough investigation about the issues you raised. To discuss specific solutions and how we can best address this experience, we'd appreciate if you can get in touch with us directly. This will help us delve deeper into the issues and take take specific steps to address them.We appreciate you bringing these issues to light and while we understand regaining your trust takes time, we're dedicated to it. Hope to hear from you soon!

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very nice and the price was good, especially for a last-minute booking of a room on St. Charles Street during Mardi Gras season. Loved the beds as well and it was very walkable. The property also had lots of semi-friendly stray cats :) Only issue we had is that the shower floor was really easy slip on (there was no floor divider between shower & bathroom floor, so the water spread really easily- not a huge issue for us but it was a tad annoying as we didn't realize this until the shower had already been running). Would definitely stay here again though!
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 22일
Hello Simon, thank you for your feedback! We're thrilled to hear you had a fantastic Mardi Gras experience at Maison St. Charles. Finding a great last-minute deal and having the perfect location sound like a winning combination for enjoying the festivities. We appreciate you mentioning the comfortable beds and walkable surroundings. Those are definite advantages of our location. Thank you for bringing the shower floor to our attention. We sincerely apologize for the inconvenience. We'll be sure to investigate the issues with the shower area to prevent future issues. We're delighted you'd consider staying with us again! Thank you for choosing Maison St. Charles and we look forward to welcoming you back next time!

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Clean rooms and mostly helpful staff. Mostly quiet, especially at night. Would definitely stay at the Maison St. Charles again.
2024년 3월에 3박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 22일
Hello David, thank you for your feedback! We're glad to hear you had a positive stay at Maison St. Charles. Clean rooms, helpful staff, and a peaceful atmosphere are exactly what we strive to offer our guests. We take pride in providing friendly and attentive service, and your feedback lets us know we're on the right track. We're delighted to hear you'd definitely stay with us again! We look forward to welcoming you back soon!

8/10 - 좋아요

Fernanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 22일
Hello Fernanda, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Furniture in room was older but the bed was comfortable and the hotel had a very nice ambiance. The breakfast was very good with many choices, we were impressed with the breakfast.
2024년 1월에 3박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 22일
Hello Patricia, thank you for your feedback! It's great to hear you found our breakfast impressive with a wide variety of choices. We take pride in offering a delicious and satisfying breakfast spread to fuel your day. While the furniture might be on the older side, we're happy to hear the comfortable bed and overall ambiance made your stay enjoyable. Thank you for staying with us and for sharing your feedback! We hope to see you again soon.

6/10 - 괜찮아요

Darlene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The front desk staff, specifically Tiarra & Devin were both great. Parking is limited. The room could of been a lot cleaner. If you’relookingfor a place to just lay your head, this is the place. There was a crack literallygoing down the door of oir room where you can see daylightcoming thru... in the middle of the door. I had to check out a day early bc my eyes were blood shot and tearing up. Not sure if this is due to water damage since New Orleans has been flooded several times. .
2024년 3월에 3박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 18일
Hello Darlene, thanks for taking the time to share your feedback! We appreciate the kind words about Tiarra and Devin at the front desk. They truly are a great team! We take your feedback about the room cleanliness to heart and will investigate to ensure rooms are spotless before assigning them. The cracked door will also be addressed. We're sorry to hear you had to check out early due to eye discomfort. We hope to see you again and provide a much better experience next time!

4/10 - 별로예요

Ulises

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Do not park outside, the window of my car was broken and the frame of the door received 2 big hits
2024년 1월에 2박 숙박함
답변 제공: Trase Ammons - General Manager 님, 2024년 3월 14일
Hello Ulises, I am sorry to hear that your vehicle was damaged when you parked it on the side streets around the hotel. Our employee and guest's safety and security are our top priority. That is why we provide secure parking lots for our guests that are locked at night and monitored overnight by our security team. There is a parking charge of 25 + tax per night (50 during Mardi Gras) for this peace of mind. We certainly encourage our guests to park directly with us, and I am sorry you didn't take advantage of that amenity. I do hope you enjoyed the other aspects of your stay with us, and we welcome you back for your future visits to New Orleans.

10/10 - 훌륭해요

Kate

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everyone was so nice! and the room was clean!
2024년 2월에 5박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 3월 15일
Hello Kate, we appreciate you taking the time to share your positive experience. A friendly staff and a clean room are two things we strive to deliver for all our guests, and we're happy to hear we hit the mark during your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

Abilene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 11일
Hello Abilene,Thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

10/10 - 훌륭해요

Kimberly

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Jenny

가족 여행
별로예요: 숙박 시설 상태 및 시설
I had a huge water puddle in the floor by the a/c unit when we arrived asked for more towels to mop it up and they never came.. kinda disappointed
2024년 3월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 3월 5일
Hello Jenny, Thank you for taking the time to share your feedback! We're truly sorry about the water puddle and lack of response. This isn't the level of service we aim for, and we sincerely apologize for the inconvenience.To investigate further, please contact us directly to discuss your experience. This helps us identify the specific staff involved and address the issue directly. Our team will check the room and review procedures to ensure prompt responses to guest requests. Your feedback helps us improve future guest experiences. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Martina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 3월 5일
Hello Martina, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

10/10 - 훌륭해요

Isabella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the fact that there was a place for breakfast on here at the hotel.
2024년 2월에 4박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 26일
Hello Isabella, Thank you for your feedback! It's great to hear you enjoyed having breakfast options available at the hotel. Having a convenient and readily accessible place to start your day with a meal can be a valuable amenity for many guests. We're delighted to hear that our effort resonated with you. We hope to welcome you back soon!

10/10 - 훌륭해요

Ashleigh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this property were what made this stay. They were all very friendly and helpful!
2024년 2월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 26일
Hello Ashley, thank you for your feedback! We're glad to hear that you found both the property itself and our staff to be pleasant and inviting. This is exactly the kind of environment we strive to create for all our guests. We appreciate your trust and we hope to welcome you back soon!

8/10 - 좋아요

Ashley

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property as well as staff was pleasant & inviting.
2024년 2월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 26일
Hi Ashley, thank you for your feedback! It's wonderful to know you found both the property itself and our staff to be pleasant and inviting. We strive to create a welcoming and comfortable environment for all our guests, so your feedback is truly appreciated. Thank you again for choosing our hotel and for sharing your positive feedback! We hope to welcome you back soon.

8/10 - 좋아요

Coach

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Bathroom needs an upgrade or at least make sure the shower and toilet works properly
2024년 2월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 26일
Hi Coach,We're so sorry to hear about the issues with the shower and toilet in your room. That's definitely not the experience we want our guests to have.We understand how important cleanliness and functioning facilities are, and we sincerely apologize for any inconvenience and discomfort this caused. We're immediately addressing the issue internally to ensure it's fixed.We hope this won't overshadow the other highlights of your stay, and we'd love to welcome you back!

10/10 - 훌륭해요

nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome
2024년 2월에 2박 숙박함
답변 제공: The Maison St. Charles Team 님, 2024년 3월 11일
Hello Nancy, thank you for your feedback, it is music to our ears! We're glad you had an amazing experience at our hotel. Hearing "everything was awesome" lets us know we're hitting the mark. Thank you for choosing us, and we look forward to seeing you again soon!

8/10 - 좋아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went down for Mardi Gras - perfect location for the parade route. Staff was super friendly! Rooms were nice and the hotel has a great New Orleans architecture look to it. Would definitely stay here again!!!
2024년 2월에 4박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 26일
Hello Eric, we're glad to hear you had a great Mardi Gras experience! It sounds like our proximity to the parade route was a major highlight. We're happy to know you had a convenient spot to enjoy the festivities. We're also incredibly proud of our friendly staff, and it's always rewarding to hear guests recognize their positive contributions. Thank you for choosing our hotel for your Mardi Gras stay and for sharing your glowing feedback. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice set up friendly and helpful staff
2024년 2월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 16일
Hello Carol, thanks for your feedback! We're delighted to hear that you had a positive experience with our hotel. Your feedback about the friendly and helpful staff is truly heartwarming. We take great pride in providing a welcoming atmosphere and attentive service to all our guests, so it's wonderful to know that our team members made a positive impression on you. We hope to welcome you back again soon.

8/10 - 좋아요

Kunihiko 님, Coppell

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 15일
Hello Kunihiko, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

10/10 - 훌륭해요

Tae 님, Astoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, great people.
답변 제공: The Maison St. Charles team 님, 2024년 2월 7일
Hello Tae, thanks for your feedback! We're glad you enjoyed your stay and found both the hotel and the people great. We always strive to provide a welcoming and enjoyable experience, so your positive feedback is truly appreciated. We hope to welcome you back soon!

8/10 - 좋아요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cute spot
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 1일
Hello Julia, thank you for your review! Your comment tells us you enjoyed the overall vibe of the place. Knowing what stood out to you can help us understand what resonates with guests and ensure we continue to cultivate that charm. We'd love to welcome you back soon!

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here one night before our cruise out of the Port Of LA. 25 of us total got there at about 11:45 am. I called a few days before to let them know we would be there earlier than check in time. They had all of our rooms ready. We dropped our bags in our rooms and went to Bourbon St on the trolley car. This is a great place with the most comfortable beds!!!!!!! The staff was so pleasant and helpful, always with a smile on their faces. Great restaurant right next door and the food was fantastic! I highly recommend this hotel
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 1일
Hello Rita, thank you for your glowing review! We're delighted to host your group for your pre-cruise stay and make it a success. We appreciate the heads-up about your early arrival, and having all your rooms ready was our pleasure. Cozy beds, friendly staff, and the convenient trolley access to Bourbon Street for pre-cruise adventures sound like your group had a blast exploring the city! We're happy the delicious food next door hit the spot too. Your kind words about our staff and the overall experience mean a lot to us. We'd love to welcome you back for another memorable stay!

10/10 - 훌륭해요

Mariaely

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had no complaints on this property, the area was nice and clean quiet. Staff were nice and helpful
2024년 1월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 30일
Hello Mariaely, we're delighted to hear you had a great stay with us! Hearing that you found the area peaceful and clean, and the staff friendly and helpful, truly warms our hearts. Thank you for choosing us and for sharing your lovely feedback. We hope you had a wonderful adventure, and we'd love to welcome you back for another great stay soon!

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: The Maison Saint Charles team 님, 2024년 1월 29일
Hello Ellen, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

10/10 - 훌륭해요

Camesia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was comfortable, the room was clean, and the breakfast was delicious. The staffs were helpful ten out of ten for me.
2024년 1월에 1박 숙박함
답변 제공: The Campanile Epinal Centre - Gare team 님, 2024년 1월 29일
Hello Camesia, thank you for your feedback! It sounds like you had a very positive experience. We're glad that you found your room comfortable and clean, enjoyed the delicious breakfast, and received top-notch service from our helpful staff. Knowing those elements contributed to your stay is incredibly rewarding. Thank you again for choosing to stay with us and for sharing your feedback. We hope you had a wonderful time exploring the area and look forward to welcoming you back soon for another enjoyable stay!

10/10 - 훌륭해요

Joy 님, Morehead City

좋아요: 청결 상태, 직원 및 서비스
Chloe was amazing assisting me!!
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 22일
Hello Joy, thanks a bunch for your kind feedback! We're especially happy to hear that Chloe made a positive impact on your experience. Your kind words truly mean a lot to her and the entire team. Looking forward to hosting you again.

8/10 - 좋아요

Brandi

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 5일
Hello Brandi, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 22일
Hello Christopher, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

6/10 - 괜찮아요

Lynne

가족 여행
별로예요: 숙박 시설 상태 및 시설
Very over priced for all the problems we encountered.
2024년 1월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 15일
Hello Lynne, thank you so much for taking the time to share your feedback. We're truly sorry to hear that your recent stay with us didn't meet your expectations and that you felt you didn't receive the value you deserved. We care deeply about providing a positive and memorable experience for every guest, and your concerns are important to us. Would you be willing to share via direct message more details about the specific challenges you encountered during your stay? Understanding your experience firsthand will allow us to pinpoint areas for improvement and ensure similar issues don't occur again. Thank you again for your time and feedback. We sincerely hope to have the chance to welcome you back and showcase the true hospitality of Maison St. Charles.

6/10 - 괜찮아요

Toby

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 15일
Hello Toby, thank you for your rating! We're here to make your stay the best it can be. If you ever want to share any thoughts or suggestions to help us improve your experience in the future, please feel free to reach out. Your feedback is valuable to us, and we look forward to making your next visit even better!

2/10 - 너무 별로예요

Dorian

2023년 2월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 2월 5일
Hello Dorian, thanks for taking the time to share your feedback! We're sorry to see that you didn't have the perfect experience during your stay. Your feedback is important to us, and we'd love to know how we can improve. If there's anything specific you'd like to share about your visit or any areas where we can do better, please don't hesitate to reach out. We're committed to making every guest's stay exceptional, and we hope to have the opportunity to exceed your expectations in the future!

6/10 - 괜찮아요

Caitlyn

좋아요: 직원 및 서비스
2024년 1월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 15일
Hello Caitlyn, thank you for your rating! We're here to make your stay the best it can be. If you ever want to share any thoughts or suggestions to help us improve your experience in the future, please feel free to reach out. Your feedback is valuable to us, and we look forward to making your next visit even better!

8/10 - 좋아요

alisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Staff was courteous and knowledgeable. Very convenient location. Guests were loud in courtyard very late and noise could be heard all night. Doors are facing outside to courtyard.
2024년 1월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 9일
Hello Alisa,Thank you for taking the time to share your thoughts! We're delighted you found our staff courteous and knowledgeable, and that the location suited you perfectly.However, we're sincerely sorry to hear about the late-night noise from the courtyard impacting your sleep. We are constantly evaluating ways to mitigate noise disturbances, and your feedback is valuable in guiding our efforts.We truly hope this won't overshadow the positive aspects of your stay, and we'd love to welcome you back for a truly peaceful experience in the future.

10/10 - 훌륭해요

Brooke

2024년 1월에 1박 숙박함
답변 제공: The Maison Saint Charles team 님, 2024년 1월 29일
Hello Brooke, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

10/10 - 훌륭해요

Carissa

2023년 12월에 1박 숙박함
답변 제공: The Campanile Epinal Centre - Gare team 님, 2024년 1월 29일
Hello Carissa, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

6/10 - 괜찮아요

Veda

연인과의 여행
좋아요: 직원 및 서비스
Easy access to public transportation. Staff were friendly and responsive. Room was clean but very some of the furniture should be replaced.
2023년 12월에 4박 숙박함
답변 제공: Trase Ammons - General Manager 님, 2024년 1월 8일
Thank you for reaching out, Veda. I am so glad you found our staff to be responsive and friendly and loved our location right on the Street Car line. I am sorry you felt our furniture was dated, we are working with ownership to secure a new room furniture package in the next year. We hope you come back and see us again for your next visit to New Orleans!

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 8일
Hello Stacy, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

4/10 - 별로예요

Kelli

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were clean, but very hard, the pillows were hard as well. I definitely need a chiropractor visit after staying there! The back of our bathroom door had a hole in it, there was some questionable stuff on the wall behind the bathroom door as well. There was dried ketchup, or some other type of sauce on the wall. The picture on the wall of our bedroom fell off the wall and it was obvious it happened many times before as it was duct taped together but we were rudely told that we would most likely have to pay for it and I’m now seeing a charge on my account for $100. That picture was definitely from the 90s and not worth five dollars at the Goodwill. Not very happy about this especially because we explained it to two different people. Overall not a terrible place just not to our expectations.
2023년 12월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 5일
Hello Kelli, thank you for taking the time to share your feedback about your recent stay. We're truly sorry your experience fell short of the level of comfort and delight we strive for. The shortcomings with the bedding, bathroom, and picture frame certainly disrupted your comfort, and we sincerely apologize for that.We value your feedback and rest assured, we're actively addressing each concern you raised to ensure these areas meet our standards for pleasant accommodations.Regarding the charges, we understand the confusion surrounding the incidentals authorization. We're reviewing the detailed breakdown thoroughly and would be happy to walk you through it, clarifying any questions you may have. Simply reach out to us at your convenience at guestrelations@maisonstcharles.com and we'll be happy to assist you promptly.Your feedback has highlighted areas where we can elevate our guest experience, and we're eager to put these improvements into action. We trust you will reconsider staying with us again in the future so we can demonstrate our commitment to providing a truly positive guest experience.

4/10 - 별로예요

Lebaron

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not allowed to pay deposit in cash. The shower had no hot water. And the cleaning crew entered my room while the do not distribute sign was on the door. They clearly handed my personal item, removed some item and still didn't clean the room!
2023년 12월에 3박 숙박함
답변 제공: Trase Ammons - General Manager 님, 2024년 1월 2일
Hello Lebaron,Thank you for reaching out with your concerns of your recent stay. Our hotel requires a major credit card for incidental deposit at check in, I apologize for the inconvenience that this policy might have caused you. Our staff does not enter rooms with Do Not Disturb unless done by a manager for extenuating circumstances such as life and safety or maintenance emergency. And while our staff does not handle personal items, we will conduct an internal review of your claims. I am saddened that your stay with us was not pleasant, and we hope you will give us another opportunity to host you for your future visits to New Orleans.

4/10 - 별로예요

Sharon 님, Seattle

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, nice staff and comfortable bed. The room needed attention to detail and better upkeep.
2023년 12월에 4박 숙박함
답변 제공: Trase Ammons - General Manager 님, 2024년 1월 2일
Hello Sharon,Thank you for sharing your feedback with us. We promise to use your insights to improve our service and amenities. We hope you come back to see us again for your next trip to New Orleans.

10/10 - 훌륭해요

Grant

답변 제공: The Maison St. Charles team 님, 2024년 2월 15일
Hello Grant, thank you for your perfect star rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special!

10/10 - 훌륭해요

Rebekah

2023년 12월에 2박 숙박함
답변 제공: The Maison St. Charles team 님, 2024년 1월 22일
Hello Rebekah, thanks a bunch for your positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. Looking forward to hosting you again.

2/10 - 너무 별로예요

Kevin

연인과의 여행
Canceled but couldn’t get my money back
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 31일
We regret that you had to cancel your stay. It is our hope that you will make future plans to stay with us should you return to New Orleans. Regarding a refund, we encourage you to reach out to the third-party site you used for your reservation. They will be able to explain their cancellation policy and better assist you with any billing concerns. Thank you, and safe travels.

8/10 - 좋아요

Nicholas

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not quite as clean as it could have been. Area was a little rough.
2023년 12월에 5박 숙박함
답변 제공: The Maison St. Charles team 님, 2023년 12월 20일
Hello Nicholas,Thank you for sharing your feedback about your recent stay with us. We apologize for any shortcomings in cleanliness and for any discomfort you may have experienced in the surrounding area.While we aim to create a clean environment for our guests, we understand there's always room for improvement and we're sorry if we fell short during your visit. We'll take your comments into consideration as we continually work on enhancing our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good property. The grounds were nice.
2023년 12월에 1박 숙박함
답변 제공: The Maison St. Charles team 님, 2023년 12월 20일
Hello Rebecca,Thank you for taking the time to share your feedback with us! We're pleased to hear that you enjoyed our property and found the grounds to be to your liking.Providing a positive experience for our guests is our goal, and we appreciate your acknowledgment. We hope to have the pleasure of welcoming you back. If there's anything we can assist you with, don't hesitate to reach out!

6/10 - 괜찮아요

Fatemeh

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 6박 숙박함
답변 제공: The Maison St. Charles team 님, 2023년 12월 20일
Hello Fatemeh, thank you for your perfect star rating! We're thrilled to hear that your experience was nothing short of exceptional. We look forward to welcome you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special.

10/10 - 훌륭해요

Uliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: The Maison St. Charles team 님, 2023년 12월 20일
Hello Uliana, thank you for your perfect star rating! We're thrilled to hear that your experience was nothing short of exceptional. We look forward to welcome you back, and if you have any more comments or suggestions, please don't hesitate to share. We're here to make every visit special.