숙박 시설 내 편의 시설/서비스

그랜드스테이 호텔 & 스위트 퍼험 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 394개 이용 후기 중 270개" "
평점 8 - 좋아요. 394개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 394개 이용 후기 중 17개" "
평점 4 - 별로예요. 394개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 394개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Johnny

2024년 2월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2024년 3월 20일
Johnny, we are extremely sorry to see that your stay with us was not satisfactory. We would love for you to contact us with any concerns regarding your stay, as we strive to satisfy our guests. We hope you will give us another chance in the future to prove how GRAND we are!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: jesse 님, 2024년 2월 9일
Dear William,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: jesse 님, 2023년 12월 18일
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: jesse 님, 2023년 12월 18일
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great except the heating/cooling. The thermostat may need to be checked. It was incredibly hot in the room even when turning the temperature down to 60 (it was mid 20’s outside and snowing).
2023년 10월에 1박 숙박함
답변 제공: jesse 님, 2023년 11월 1일
Dear Guest,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay here again
The staff was very friendly and helpful. The room was comfortable, nice bedding. There is a good variety for breakfast.
2023년 10월에 2박 숙박함
답변 제공: jesse 님, 2023년 10월 30일
Dear Paula,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the GrandStay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay
The staff was so friendly! Our room was comfortable and very clean. Many choices for breakfast. Thank you!
2023년 10월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 10월 30일
Paula, thank you for your kind words and review! We are so happy that you enjoyed your stay. See you next time your travels bring you to the Perham area!

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: jesse 님, 2023년 10월 23일
Dear Jody,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Grandstay, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

10/10 - 훌륭해요

cristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 20일
Cristina, thank you so much for your review! We are so glad that your stay was exceptional and we can't wait to see you next time you're in the area!

6/10 - 괜찮아요

Lynn

2023년 9월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 10월 2일
Hi Lynn, thanks for your review. Please let us know what we can do to make your next stay better, and feel free to reach out to us with any concerns regarding your stay.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No late check-out
2023년 8월에 3박 숙박함
답변 제공: jesse 님, 2023년 9월 8일
Thank you Mark for choosing to stay with us. I'm sorry we were not able to accommodate your request of a late check out. Unfortunately we have a full house coming in today and we need all the time we can get to insure our guests can check in on time. We hope the rest of your stay was well.

6/10 - 괜찮아요

Rhonda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very hard to figure out what Road to follow to get onto the property in the dark. The check in girl was a bit "cool" towards us. We checked in around 8:45 pm or so. I think it was cuz I dinged the bell. We were standing there with suitcases slung over our shoulder and I didnt' see anyone behind the desk. You could use an elevator.
2023년 9월에 1박 숙박함
답변 제공: jesse 님, 2023년 9월 6일
Dear Rhonda,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 - 훌륭해요

Carson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2023년 9월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 5일
Carson, thanks for your review. We are glad to see that your stay was GRAND! Hope to see you next time you're in the area!

8/10 - 좋아요

Judy

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Nice
2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 1일
Hi Judy, thanks for your review! Let us know what we can do to make your next stay even better!

10/10 - 훌륭해요

Mark

2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 18일
Mark, thanks for your review! We are glad to see that you had an exceptional stay. See you next time you're in the area!

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to leave 1 day early due to a health issue and they were so helpful and refunded the full amount for that days reservation without question. I will certainly be back.
2023년 8월에 2박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 1일
Thanks for your review and kind words Phillip! We are always ready to be as helpful as possible when we are able. See you next time!

8/10 - 좋아요

CHRISTOPHER

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Rooms were nice. Great staff. But we picked this place because of the pool and hot tub. Pool and hot tub had no heat. Very disappointing after a long hot drive excited to rest in the pool/hot tub to find out it was ice cold. We would have stayed elsewhere if we knew the poo/hot tubs heaters were broken.
2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 28일
Christopher, we sincerely apologize for the pool and hot tub being out of order. Unfortunately it was down due to technical issues, and this is not characteristic of our property. We hope you will give us another chance next time your travels bring you to the lakes area. Thank you for the kind words regarding our staff and our rooms!

4/10 - 별로예요

Kay

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Liked that it was convenient. It was not clean. A lot of dust, everywhere. The sheets did not feel clean.
2023년 8월에 1박 숙박함
답변 제공: jesse 님, 2023년 8월 22일
Dear Kay,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 - 별로예요

Cindy

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No elevator so my friend eent to the room on the second floor and couldn't leave the room.
2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 13일
Hi Cindy, I am sorry to hear about your dissatisfaction with your stay. As stated under the accessibility section on Expeida, we do not have an elevator and we are almost always able to accommodate those who can not do stairs, as long as the guests makes our staff aware at check in or by calling ahead. We hope the rest of your stay was enjoyable and that you will stay with us again next time you are in the area.

10/10 - 훌륭해요

Nancy

2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 9월 1일
Thanks for your review Nancy. We are glad to see that your stay was satisfactory!

8/10 - 좋아요

Tracey

2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 13일
Thank you for your review Tracey!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable room. Swimming pool was excellent also.
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Hey David, we are happy to hear everything was great. Please let us know if there is anything else we can do to make your next stay even better!

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
Very friendly staff, timely check-in and room services. Very nice facility.
2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Hey Brittany, thank you for your feedback. We are glad everything was over the top.Thank You

10/10 - 훌륭해요

Amy

2023년 8월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 28일
Thanks for your review Amy! See you next time your travels bring you to Perham!

8/10 - 좋아요

Brittany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, Breakfast area, and pool.
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Hey Brittany, we hope you made great use of our pool and that breakfast was truly Grand! Thank you very much for your review.Thank You

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, clean and nice inside, only downside is if you want to check in early, which our room was available, its a $25 extra charge.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Dear Chris, thank you very much. We work hard to provide a great experience for all of our guests.Thank You

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My GrandStay was wonderful. Heather was welcoming & friendly along with Pat & Julie. Thanks for making me feel @ home. This was my first trip to Perham for a "Celebration of Life". Thank you
2023년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 27일
Dear Brenda, thank you so much for your feedback! It is much appreciated!

10/10 - 훌륭해요

kimberly

2023년 7월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 13일
We are glad to see you enjoyed your stay Kimberly! Thank you for your review.

8/10 - 좋아요

Janette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 18일
Thank you Janette! We are glad you enjoyed your stay with us.Thank You

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night rest.
The only complaint I have is the water pressure in the shower was horrible. I'm assuming they have water saver shower heads. Everything was nice and clean and very nice. Friendly staff and good place to stay.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 18일
Hey Richard, thank you for your review! We are glad that it was great stay other than the water pressure issue. We have our team looking into it!Thank YouManagement

10/10 - 훌륭해요

Dunia

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Hey Dunia, we are glad you had a 'Grandstay' with us!Thank You

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was extremely nice and really do a good job. . Room walls, doors and tub dirty. Bathroom sink doesn’t drain easily. Bathroom door doesn’t close and was put on hinges a few different ways without fixing. bathtub for a king room was not something appropriate sized for a room.
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 5일
Hello Jennifer, thank you for the kind words regarding staff. We are actively addressing the inconveniences you named in your review.Thank you for bringing these to our attention!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 5일
Hey David, thank you so much for your feedback! We look forward to your next stay with us.

4/10 - 별로예요

Carroll

좋아요: 직원 및 서비스
별로예요: 청결 상태
I was discussed and never checked into a hotel where the toilet lid was broke and toilet was dirty and never cleaned!! I'm actually shocked
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 25일
Dear Carrol, we deeply apologize for this. Our staff work hard to insure quality, and we will work to make sure this doesn't happen again.Thank You

6/10 - 괜찮아요

Clement

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Location is convinient
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 14일
Dear Clement, thank you very much for your feedback! Please let us know if there is anything else we can do to improve.Thank You

10/10 - 훌륭해요

herminio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place!
2023년 5월에 1박 숙박함
답변 제공: Hailey Kremer 님, 2023년 6월 6일
Thank you for your feedback! We are glad you had an excellent experience while staying with us, we hope to see you again soon.

10/10 - 훌륭해요

Charlette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 24일
Thank you for your review!

10/10 - 훌륭해요

Cecil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable hotel for short business trip.
Nice hotel in Perham. I was there for a short business trip. The hotel is extremely clean and comfortable. The staff was very friendly.
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 24일
Thank you for your kind words. We hope to see you again soon!

8/10 - 좋아요

Darian

2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 10일
Dear Darian, thank you so much for the feedback. We appreciate you choosing to stay with us!

8/10 - 좋아요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right in town nice and convenient
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 24일
Thank you for your review!

6/10 - 괜찮아요

VANESSA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 13일
Thank you for your review!

8/10 - 좋아요

devin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
THE STAFF WAS VERY ACCOMADATING WHEN WE HAD A PROBLEM WITH OUR ROOM THEY GAVE US A DIFFERENT ONE AND WENT THROUGH IT BEFORE WE MOVED INTO IT
2023년 4월에 2박 숙박함
답변 제공: Melanie 님, 2023년 5월 7일
Thank you Devin! We hope you come stay with us again!Melanie

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to restaurants and shopping, very quiet. Room is clean and comfortable.
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 4일
Thank you for your review. We hope you come back and stay with us again!

10/10 - 훌륭해요

Darrel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was nice very clean and quiet.
2023년 4월에 1박 숙박함
답변 제공: M 님, 2023년 4월 28일
Thank you! Hope to see you again soon!

2/10 - 너무 별로예요

Christa 님, Harwood

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

2023년 2월에 1박 숙박함
답변 제공: Melanie 님, 2023년 3월 2일
Thank you for the 5 Star rating Kathleen!We hope to see you again!Melanie SchermerhornGeneral Manager

8/10 - 좋아요

Darrel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good accept too may noisy kids. Kids running up and down the hall way yelling. Have parents/adults with them keep them quite and teach them to not run. Respect others peace and quite.
답변 제공: Melanie Schermerhorn 님, 2023년 2월 21일
Hello DarrelThank you for your review. I apologize for the noise. We had a full house. I hope you do come and stay with us again.Sincerely,Melanie SchermerhornGeneral Manager

10/10 - 훌륭해요

Bobbi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was very good. Staff was very kind an accessible. Very clean. I wish there was a workout room with a couple of cardio machines and area for body weight exercises
2023년 2월에 5박 숙박함
답변 제공: Melanie Schermerhorn 님, 2023년 2월 19일
Thank you for your review. I am sorry we do not have a fitness room however the Perham Area Community Center is just down the street from us and have a fantastic variety of fitness equipment for use for a small fee.Thank you for staying with us and hope to see you again!Melanie Schermerhorn

2/10 - 너무 별로예요

Kimberly

별로예요: 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: GrandStay Hotel & Suites Perham Management 님, 2023년 8월 21일
Hi Kimberly, we are sorry to see that things did not go as expected during your stay in February. Please feel free to reach out to us with any problems regarding your stay.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Melanie Schermerhorn 님, 2023년 3월 8일
Thank you for your review, Amanda! We hope to see you again soon!