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더 레지던스 앳 선 피크 그랜드 여행 후기

4 out of 5
더 레지던스 앳 선 피크 그랜드
3240 Village Way, Sun Peaks, BC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 119개 이용 후기 중 70개" "
평점 8 - 좋아요. 119개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 119개 이용 후기 중 6개" "
평점 4 - 별로예요. 119개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 119개 이용 후기 중 0개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
넓고 안락한 객실
주방과 객실 시설이 훌륭함. 객실도 넓고 화장실 청결상태도 좋음.

10/10 - 훌륭해요

Alison Ying

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time here. Always here whenever in our family ski trip
2024년 3월에 3박 숙박함
답변 제공: Front Office 님, 2024년 4월 9일
Dear Ms. Ying,Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Sun Peaks Grand & Conference Centre

10/10 - 훌륭해요

Freya 님, KIRKLAND

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.
2024년 2월에 4박 숙박함
답변 제공: Front Office 님, 2024년 2월 24일
Dear FreyaThank you for choosing to stay with Sun Peaks Grand and for sharing your experience regarding your recent stay with us. We were delighted to read that you had a very enjoyable experience here at the hotel and in Sun Peaks. We do take pride in our service and spacious guestrooms, and we certainly do appreciate your acknowledgment of that. We do hope to welcome you back when you next have an opportunity to visit Sun Peaks. Best regards,Sun Peaks Grand Hotel & Conference Centre

4/10 - 별로예요

Bryson

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Not a 4* and forget the +! Its a 3 with issues!
You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day) Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta") Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!) Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.
2023년 8월에 4박 숙박함

6/10 - 괜찮아요

Jason

2023년 4월에 3박 숙박함

8/10 - 좋아요

Graham

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.

10/10 - 훌륭해요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
manager went above and beyond to ensure our stay was fantastic!

8/10 - 좋아요

Jerica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Valerie Hunter 님, 2022년 8월 2일
Good morning Jerica, Thank you for taking the time to rate the Residences. We appreciate feedback to share with our team. Looking forward to your next visits.

8/10 - 좋아요

Katherine 님, Seattle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.
2022년 2월에 3박 숙박함
답변 제공: Valerie Hunter 님, 2022년 2월 28일
Thank you for staying with us in the Residences. We are sorry to hear that your stay wasn't up to the standard from the past. We appreciate the feedback and will note these deficiencies with the appropriate departments.

8/10 - 좋아요

Karan

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and clean, mattress were old and not comfortable
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Ronald

2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family vacay
We stayed 6 nights in a one bedroom suite and had an amazing stay! Plenty of room for the three of us our suite had all the amenities you would need for 6 nights and days. Even though the hotel was short staffed you wouldn’t have know it. The pool and hot tub area was perfect for relaxing and playing. We look forward to our next stay and will never forget the room number we stayed in.
2021년 8월에 5박 숙박함
답변 제공: Valerie Hunter 님, 2021년 8월 24일
Thank you so much for the wonderful comments. We are so thrilled you enjoyed Sun Peaks Residences. We look forward to you coming back next summer.

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Spacious rooms
2021년 8월에 3박 숙박함
답변 제공: Valerie Hunter 님, 2021년 8월 24일
Thank you for the 5 out of 5, we appreciate you choosing us.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice spacious suite with kitchen.
The suite was really nice and spacious. We loved it and will definitely come back again.
2020년 12월에 4박 숙박함
답변 제공: Joshua Beecham - Duty Manager, Front Office 님, 2021년 1월 19일
Thank you for rating your most recent experience while staying with us at the Sun Peaks Grand Hotel. At Sun Peaks Grand, our goal has always been to elevate the guest experience and we are thrilled to hear we met our goal and delivered a delightful experience during your stay. Should your travels ever find you back in Sun Peaks, we hope to have the opportunity to welcome you back as our valued guest.

4/10 - 별로예요

Ramneek

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
We wanted a somewhat close weekend away and it was our first time staying at Sun Peaks. The hotel was great and very accommodating
2020년 7월에 3박 숙박함
답변 제공: Joshua Beecham - Reservations Supervisor 님, 2020년 9월 6일
Thank you for taking your time to provide us with your valuable feedback regarding your stay. We are thrilled to hear that you enjoyed your stay. We hope that you had a relaxing time and look forward to welcoming you back soon.

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was tremendous. The condo was lovely. I wouldn’t hesitate to recommend the property to friends.
2020년 8월에 2박 숙박함
답변 제공: Joshua Beecham - Reservations Supervisor 님, 2020년 8월 28일
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

10/10 - 훌륭해요

Beatrice

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sun Peaks at its best at wildflower season
Love to visit for hiking and golfing. Perfect stay a way from home in BC
2020년 8월에 4박 숙박함
답변 제공: Joshua Beecham - Reservations Supervisor 님, 2020년 8월 28일
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

8/10 - 좋아요

YIYONG

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함
답변 제공: Joshua Beecham - Reservations Supervisor 님, 2020년 8월 11일
Thank you for taking the time to provide us with your feedback from your recent stay at the Residences at Sun Peaks Grand. We are pleased to see that you enjoyed your time with us and sincerely hope that your experience at Sun Peaks was relaxing and pleasant.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, we all enjoyed ourselves.
2020년 7월에 2박 숙박함
답변 제공: Rosie 님, 2020년 7월 30일
Thank you very much for taking the time to give us your feedback. We are very happy to hear you had such a great stay! We will look forward to welcoming you back to Sun Peaks soon.

8/10 - 좋아요

John 님, Bellingham, WA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have enjoyed coming here for years. Two disappointments this time: 1. We were placed in room 1311 in the Residences, which is essentially on top of Morrissey pub and makes sleeping next to impossible. We asked to be moved but got NO response from the manager, which was very disappointing 2. Hot tub jets appear to be broken, in all the tubs. Not a big deal, but still not on par with prior experiences
2020년 3월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff at checkin was friendly, 2 room suite is way, way over priced for what it is, they hosed us because there was a freestyle competition on the hill and availability was limited. Sun Peaks is a great hill, tons of terrain and friendly staff, sushi place is great, bring your cash and credit cards, food is more expensive than Whistler.
2020년 2월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 4박 숙박함

10/10 - 훌륭해요

Kathleen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could use more cutlery, dishes, etc. Also a shelf or something in the shower for shampoo instead of the floor. Overall the condo was clean and comfortable.
2019년 8월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 4박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sun Peaks Summer
Absolutely fantastic
2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great ski weekend in a fabulous hotel right on the mountain!
2019년 3월에 3박 숙박함
답변 제공: Nichole - Reservations 님, 2019년 4월 19일
Thank you for choosing Sun Peaks! We appreciate your feedback! W hope to see you again soon!

4/10 - 별로예요

Djordje

Here we go, my first negative review in 15 years of traveling the world. Not the first negative experience, but the first one I'm compelled to right about. "The Residences at Sun Peaks Grand" was advertised as a 4 star hotel with 4.6 (superb?!) feedback. I was looking forward to having my family enjoy hotel's amenities, but what we found when we got there was not what I expected. The stay wasn't a total disaster but it was far enough from "superb" that I have to say 'buyer beware'. The Good: - the staff is very pleasant as you can expect from Canada's ski resorts; very nice and easy to talk to; The Bad: - buildings adjacent to the main building are not quite ski-in/ski-out and you'll need to walk for 5min or so from the chair lifts - when asked if they can provide slippers with bathrobes, they said "we don't do that"; I have never seen/heard this at a 4-star hotel before; - the pool (outdoors) is very old and run-down; it is in a dire need of a remodel; very sub-par for a 4-star facility; - the game room: out of 6 arcades, only 1 1/2 worked The Ugly: - leaky toilet in the room, making noises all night; - construction everywhere - out of 4 hot-tubs, 2 were non-functional - sauna was closed/non-functional, which is a big deal for me on a ski trip; - nobody at the front desk in our building (only in the main building) and due to construction, no way to get to the main building except to walk outside of the hotel (3-5min walk through the snow);
2018년 11월에 4박 숙박함
답변 제공: Cheri 님, 2018년 11월 29일
Dear Djordje, Thank you very much for your candid review of your recent stay at our residences. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Some areas we are still working on, hot tubs and sauna. We hope to have these back in use soon. I have forwarded off to the company that services our games room and those machines have been attended too. We do truly appreciate your time and your thoughts. Only with feedback like your's can we strive to improve with every guest. Please accept my sincerest apologies. And I hope you will come stay with us again in the future

10/10 - 훌륭해요

Ann 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in the mountains
Excellent location to get away for a relaxing weekend. Walks in the area beautiful.
2018년 9월에 2박 숙박함
답변 제공: Cheri 님, 2018년 9월 6일
Thank you for the wonderful review! We are so very glad you had a relaxing and enjoyable weekend. See you again soon.

8/10 - 좋아요

Ken 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super convenient location. Easy walking distance to everything. No need for a car. Hotel is comfortable, clean and well stocked. Pool is small for the size of hotel. Can't imagine what its like after a day of skiing. Must be jam packed. Would definitely stay here again. Staff was very responsive when we asked for anything. Could use a little updating but I believe that is happening right now.
2018년 8월에 2박 숙박함
답변 제공: Cheri 님, 2018년 8월 30일
Thank you for taking the time to write such a detailed and thoughtful review of Sun Peaks Grand Hotel & Conference Centre. All of your comments and observations are very much appreciated and have been shared with the entire Team here at the hotel. We are delighted you chose to stay with us during your time in Sun Peaks and we hope that we are able to welcome you back once again when your travels find you in this beautiful part of the world.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Cheri 님, 2018년 8월 25일
Thank you for your review and for choosing Sun Peaks Grand Hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The visit was great but the check in process was terrible. Had to wait for at least 20 minutes to check in. There was a big line up for people to check in and they only had 2 people working the check in.
2018년 8월에 2박 숙박함
답변 제공: Cheri 님, 2018년 8월 25일
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the check in experience. We will most certainly be reworking our schedule to ensure this type of situation is addressed.

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!
Great location, very comfortable two bedroom condo. Right in the middle of everything but nice and quiet.
2018년 7월에 3박 숙박함
답변 제공: Cheri 님, 2018년 8월 25일
************************************************************************************ What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice surprise
The residence were amazing and so was the restaurant. We were not expecting much in the summer and this was just a pit stop but we really enjoyed our stay.
2018년 7월에 2박 숙박함
답변 제공: Cheri 님, 2018년 8월 25일
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the mountain views!. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Bob 님, Seattle, WA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay!
2018년 7월에 2박 숙박함
답변 제공: Cheri 님, 2018년 8월 25일
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations! Hope to see you soon

8/10 - 좋아요

Pam

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Big hotel long walk to get to pool, shower didn’t drain and the tv in the bedroom wasn’t working. Very nice room and we loved the in room laundry. We will definitely stay again but next time we will stay closer to the pool
2018년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely loved the resort! Beautiful get-away!!
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

Yen An

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 2월에 5박 숙박함

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a family vacation!
Beautiful accommodations. Great resort and village for a Family ski vacation.
2018년 1월에 3박 숙박함

10/10 - 훌륭해요

debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel right in middle of ski village
Loved the hotel & the position of the hotel, the only negative was that our king bed was broken so the 1st night was very uncomfortable
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need a Break?
Beautiful area, beautiful hotel and a beautiful quiet, relaxing experience away from the daily grind. Thank you Sun Peaks Grand Hotel.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great time! Thanks
Great place and atmosphere in the village is amazing.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

barb 님, vancouver island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed in the residences. Had a beautiful suite.
Spotless Had every amenity possible. Not one complaint ! Thankyou Grand @ Sunpeaks !
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

Donna 님, Houston, Tx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Residences are worth the $
We booked a room in the Residences and could not have been happier with the room. It was very large, and having a washer/dryer was a real plus. We also enjoyed cooking for ourselves in the room. It would be nice if some basic supplies like cooking oil or salt & pepper were provided. Other than that, it was a great night's stay.
2017년 9월에 1박 숙박함