외관

호텔 탬파 리버워크 여행 후기

3.5 out of 5
호텔 탬파 리버워크
200 N Ashley Dr, Tampa, FL

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1348개 이용 후기 중 435개" "
평점 8 - 좋아요. 1348개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1348개 이용 후기 중 245개" "
평점 4 - 별로예요. 1348개 이용 후기 중 186개" "
평점 2 - 너무 별로예요. 1348개 이용 후기 중 204개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sunock

2023년 2월에 4박 숙박함
답변 제공: Juan GM 님, 2023년 3월 21일
Hi Sunock,Thank you for the 5* review and business at the Hotel Tampa Riverwalk.sincerely,Juan

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel needs major updating. Bathrooms are old and dirty looking. Carpet is dirty, Not a good location for an extended stay.
2024년 3월에 7박 숙박함
답변 제공: Adrienne 님, 2024년 4월 19일
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

6/10 - 괜찮아요

BRENDA

Staff were amazing. Cleanliness 3/10.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 19일
Thank you for your review on the Hotel Tampa Riverwalk We’re so glad you enjoyed your weekend getaway with us and appreciate your compliments to our extremely friendly and helpful staff too.

10/10 - 훌륭해요

Dwight

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Marcia 님, Mason City

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Melissa 님, Tampa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Awesome views and close proximity to UT and Curtis Hixon.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

4/10 - 별로예요

ariel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel staff was super good. The guys in valet parking very nice and fast. Once I arrive, the bed sheets is dirty, the room is not very good for the price, the carpet was dirty too, the air conditioner windows has dirty and the balcony is not clean. I don’t recommend this hotel.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
We are disappointed to read your review and learn that your experience with us was just okay. Our staff follows strict protocols and procedures daily to ensure the cleanliness of our facilities and if for some reason we fell short of your expectations we apologize. Your feedback will be shared with our team; thank you.

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathrooms can use an upgrade. Buffer was $25 a person which was good but they added 14.40 on the bill as a tip.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
It is disappointing to read that not every aspect of your stay met your expectations. Please know that it is always our goal to make sure our guests are provided the best service and if this was not your experience then we do sincerely apologize. We do hope for another opportunity to welcome you back in the future.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay!
2024년 4월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 19일
We’re thrilled you had an overall great experience here with us at the Hotel Tampa Riverwalk

10/10 - 훌륭해요

Aliaksandra 님, Brooklyn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff, amazing location right on the riverwalk.
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
Thank you for a great review! Your compliments on our hotel and our awesome staff are very much appreciated. We hope you will be returning to the Hotel Tampa Riverwalk again soon.

6/10 - 괜찮아요

Kimberly A 님, Fall River

2024년 4월에 3박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

8/10 - 좋아요

Sabrena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with clean room!
2024년 4월에 5박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 - 좋아요

Claire

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 11일
Thank you for your kind review. We were thrilled to hear you enjoyed your stay and we appreciate the time you have taken to share your experience with us and our future guests.

6/10 - 괜찮아요

danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Needs a remodel
2024년 4월에 3박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

4/10 - 별로예요

Cindy

별로예요: 청결 상태, 직원 및 서비스
I was disappointed I had reserved a king size bed and water view. I had the street view where loud noises were. Checking was horrible. Was so disappointed because a lady who works for with McDill recommend Tampa Riverwalk. Did they do this because I was old? I couldn’t even get them to discuss with me. I can see the street in Dallas.
2024년 4월에 3박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

2/10 - 너무 별로예요

Paola

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible old hidding charges expensive ugly place the room was $178 extra $100 deposit $42 parking never again terrible experience no view riom was ugly and outdated
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
While we are glad that you enjoyed our hotel lobby and hallways, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and for this we apologize. Your comments will be shared with our team as we wish to ensure that we always take every opportunity to exceed our guests’ expectations. We do hope that you will reconsider giving us another try in the future. Thank you for sharing your thoughts with us.

10/10 - 훌륭해요

Luz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Kevin W

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view of the river
2024년 4월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

4/10 - 별로예요

James

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilities were clean but small and outdated. Overpriced
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
We do appreciate the feedback on your stay and we apologize that you did not find our accommodations to meet your expectations. Thank you for the review.

10/10 - 훌륭해요

Teresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and valet were awesome. The food there was very good.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 3월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 - 좋아요

Emilio

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing was the AC unit was loud in the room
2024년 4월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Milena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

6/10 - 괜찮아요

Dave

연인과의 여행
Overnight stay, convenient and walking distance from the arena
2024년 4월에 1박 숙박함
답변 제공: adrienne Burke 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 - 좋아요

Janet

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stsy
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Danna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good walking city
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 10일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

8/10 - 좋아요

Nylsa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It would be great if there are other parking options
2024년 3월에 3박 숙박함
답변 제공: Adrienne 님, 2024년 4월 5일
Thank you for taking the time to review your stay with us. We were delighted to hear you enjoyed your time with us and we truly value your continued patronage.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 편의 시설/서비스
All of the bove
2024년 4월에 1박 숙박함
답변 제공: Taylor M 님, 2024년 4월 5일
Thank you kindly for your feedback.

6/10 - 괜찮아요

Kim Van

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Valley parking too expensive!
2024년 3월에 3박 숙박함
답변 제공: Taylor M 님, 2024년 4월 5일
Thank you kindly for your feedback.

6/10 - 괜찮아요

Marisela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Casi se cancela mi reservación porque se atraso el vuelo y llegué 7 horas después
답변 제공: Adrienne 님, 2024년 4월 5일
Please accept our sincere apologies for this experience.

10/10 - 훌륭해요

Luceile

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Taylor M 님, 2024년 4월 5일
Thank you kindly for your feedback.

2/10 - 너무 별로예요

Alexis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is prime, HOWEVER.. 3 nights into my stay at 3 am a security guard and a RANDOM PEDESTRIAN came banging on my door trying to get in my room stating someone left something in there days ago, dealt with the rudest employee I’ve ever met when we confronted this issue at the front desk, he even threatened to kick us out!! Then the next night we met another couple who stated someone also was in their room!!! Felt very unsafe staying here after this, even tho they comped us one night out of our stay, I would NEVER stay here again or recommend to anyone. Sliding glass doors for the patio don’t lock all the way, and the toilets don’t flush all the way… so many issues. Safety being the biggest concern of them all. Such a shame as it’s such a nice location.
답변 제공: Adrienne 님, 2024년 4월 4일
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. I'd like to extend my heartfelt apologies for any difficulties and inconveniences that you may have experienced. Please be assured that our housekeeping staff follows strict procedures and protocols daily to ensure the cleanliness of our facilities. Your comments and feedback are greatly appreciated and will be shared with our team, thank you.

4/10 - 별로예요

Adam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The ‘double beds’ were two full size, not queen, the pillows might as well not even been on the bed because your head sinks right through them, our HVAC unit made dull thudding sounds that made it sound like someone was trying to get into our room all night, everything was dated, and housekeeping woke us up at 8:30am on our last day, asking if we were staying another day.
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 3일
It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

2/10 - 너무 별로예요

Maxime

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Le service est impeccable et courtois. La piscine est magnifique. Les chambres sont pas propre et vielles, le bain est usé, la robinetterie manque de nettoyage, les murs sont troués et l’air climatisé est extrêmement bruyante, nous attendons tous ce qui se passe dehors. Dispendieux pour la qualité médiocre.
2024년 4월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 3일
Acepte nuestras disculpas por cualquier inconveniente que haya experimentado durante su estadía. Aunque trabajamos arduamente para actualizar y mantener nuestras instalaciones para brindarles a nuestros huéspedes la estadía más cómoda y placentera, a veces pueden ocurrir circunstancias imprevistas de vez en cuando. Siempre se recomienda a los huéspedes que avisen a la recepción sobre cualquier inquietud que puedan tener durante su estadía para que podamos tener la oportunidad de abordar estos problemas en ese momento. Compartiremos sus comentarios con nuestro equipo, gracias.

8/10 - 좋아요

Denise 님, Jacksonville

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 4월 3일
Thank you for your feedback. We encourage our guests to share with our management team any issues or concerns they might have during their stay. This allows us an opportunity to create the experience you anticipate. Should you find yourself visiting with us again, please let us know if there is anything we can do for you.

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No comment.
2024년 3월에 2박 숙박함
답변 제공: Taylor M 님, 2024년 3월 31일
-Thank you very much for staying with us and for taking the time to fill out this survey!

10/10 - 훌륭해요

VICTORIA

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice environment. Staff courteous
2024년 3월에 1박 숙박함
답변 제공: Taylor M 님, 2024년 3월 31일
-Thank you very much for staying with us and for taking the time to fill out this survey!

8/10 - 좋아요

yolanda

좋아요: 청결 상태
Good.
2024년 1월에 1박 숙박함
답변 제공: Taylor M 님, 2024년 3월 31일
-Thank you very much for staying with us and for taking the time to fill out this survey!

4/10 - 별로예요

Alisha

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They should renovate the entire building. They are in a great location
2024년 3월에 5박 숙박함
답변 제공: Taylor M 님, 2024년 3월 28일
Thank you kindly for your feedback

8/10 - 좋아요

Linda

2024년 3월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
Thank you We hope to welcome you back to Hotel Tampa Riverwalk

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Taylor M 님, 2024년 3월 31일
-Thank you very much for staying with us and for taking the time to fill out this survey!

2/10 - 너무 별로예요

Yousaf M.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No parking, and the hotel staff were not helpful.
2024년 3월에 1박 숙박함
답변 제공: Hotel Tampa Riveralk 님, 2024년 3월 28일
Hi Yousaf! Thank you so much for being our guest at Hotel Tampa Riverwalk. I'm so sorry to learn about the staff not being helpful. The team takes great pride in their continued rise in service scores. We'd love to learn more about this experience, if you would please call us at 813-223-2222.

6/10 - 괜찮아요

ANABEL

가족 여행
좋아요: 편의 시설/서비스
It was ok
2024년 3월에 2박 숙박함
답변 제공: HTR 님, 2024년 3월 28일
Anabel, thank you so much for being our guest at Hotel Tampa Riverwalk. We hope you will come back and see us again soon!

6/10 - 괜찮아요

Louis

2024년 3월에 1박 숙박함
답변 제공: Adrienne 님, 2024년 4월 17일
We value our patron comments and thank you for the feedback. It is disappointing to know your experience had not met your expectations and hope this does not deter you from a return visit. Thank you.

6/10 - 괜찮아요

RODNEY T

가족 여행
좋아요: 직원 및 서비스
The property is in need of repair. The phones do not get answered. But the staff were really good people.
2024년 3월에 2박 숙박함
답변 제공: HTR 님, 2024년 3월 25일
Hi Rodney, Thank you for being our guest at Hotel Tampa Riverwalk. We're pleased to hear that the staff were very good. The new ownership group, and team are excited about the improvements the hotel continues to make. As a new member to the Hilton family, we'll be undergoing a major renovation very soon. We hope that you'll come back and see us again to see the new hotel.

4/10 - 별로예요

Nita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So if I were to put my name on something I would make sure that it was top notch. This property of course is very old but even considering this there were so many unsightly issues throughout the hotel. Had I not had an event there I would have quickly left.
2024년 3월에 1박 숙박함
답변 제공: HTR 님, 2024년 3월 25일
Hi Nita, Thank you for being our guest at Hotel Tampa Riverwalk. The new ownership group, and team are excited about the improvements the hotel continues to make. As a new member to the Hilton family, we'll be undergoing a major renovation very soon. We hope that you'll come back and see us again to see the new hotel.

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No longer a Sheraton, and after a period as an independent hotel, the property is now supposedly aligned with Hilton. Having stayed at this property over the course of 10 years, I have watched the hotel’s decline due primarily to its physical condition. While the current management and staff were very nice, the food outlet surprisingly better than expected and the rooms clean, the common areas, and things like the room key locks and sliding balcony doors are tired and in need of replacement. This has been the case for some time now, which probably explained the change in franchise affiliations, and is desperately needed. The location of the property is ideal for business and leisure activities, and features (although expensive) valet parking services. If Hilton can get a capital replacement plan into action, the property has potential to be great. But it will be very costly and remains to be seen.
2024년 3월에 2박 숙박함
답변 제공: Taylor M 님, 2024년 3월 24일
Thank you very much for taking the time to provide us with feedback regarding your recent stay at Hotel Tampa Riverwalk in Tampa downtown!

6/10 - 괜찮아요

Pauline

연인과의 여행
별로예요: 편의 시설/서비스
Surprised fees at last minute. Greeting to check in was very rude & unwelcoming. Rooms don’t look like ur website everything is old an outdated & tub has a slow drain when showering tub is half full.
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 3월 21일
Buckhead. It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to extend our apologies for any difficulties and inconveniences that you may have experienced during your stay. Guests are always encouraged to alert us to any concerns during while they are here so that we may have the opportunity to address them at that time. Thank you for your feedback; it will be shared with our team.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 3월에 2박 숙박함
답변 제공: Adrienne 님, 2024년 3월 18일
Thank you for the 5 stars! We hope to welcome you back to Hotel Tampa Riverwalk