Dear Patricia,Thank you for your kind review.It's heartwarming to hear that you enjoyed the atmosphere and found our staff to be friendly. We're also delighted that the comfort of our beds contributed to an enjoyable experience. Your appreciation for our breakfast selection is much valued, and we're glad it met your expectations. Our team takes great pride in maintaining our hotel's condition, so your perfect score in that regard is particularly gratifying.We noticed your ratings for room cleanliness and service were slightly lower, and while we strive for excellence, we always welcome feedback to enhance our guest experience. Rest assured that we are committed to providing a top-notch stay for all our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Ashley Bond, Operations Manager

Dear Zoe.Thank you very much for sharing your positive review.We're thrilled to hear that you found our room cleanliness and hotel condition to be impeccable. Your appreciation for the service provided by our dedicated team is most rewarding to us, and we're glad that you had a fantastic stay. Our commitment to maintaining a high standard in every aspect of our guest experience is reflected in your feedback.We look forward to welcoming you back.Best wishes,Ashley Bond, Operations Manager

Dear Zoe, Thank you very much for your kind review.We're thrilled to hear that our team's efforts in maintaining room cleanliness and hotel conditions met your expectations at 100%! It's wonderful to know that the service provided by our staff contributed to an all-around amazing stay. We take pride in our stringent cleaning procedures and are glad they had a positive impact on your visit.We look forward to welcoming you back. Best wishes,Ashley Bond, Operations Manager

Dear Lauren,Thank you for sharing this lovely review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Ashley Bond, Operations Manager

Dear Babajide,Thank you for such a positive review.It's wonderful to hear that you appreciated the room amenities and felt warmly welcomed by our team. We're glad that our efforts to provide a comfortable and well-equipped environment have been recognized. Our team strives to maintain a high standard of hospitality and it's rewarding to know that it made a positive impact on your stay.We look forward to welcoming you back on future occasions. Best wishes,Ashley Bond, Operations Manager

Dear Emily,Thank you for taking the time to share your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to see you in the future. Kind regards,Ashley Bond, Operations Manager

Dear Christopher,Thank you for your kind review of your recent stay at our hotel.We're delighted to hear that you enjoyed the services, including our bar, gym, and sauna. Our team takes great pride in these amenities and it's rewarding to see them appreciated by our guests. We also acknowledge your thoughts on room cleanliness and hotel condition, and we continually strive to improve all aspects of our guest experience. Moreover, it's encouraging to hear that our service met your expectations, as our staff works tirelessly to ensure a comfortable and enjoyable stay for all our guests.We look forward to seeing you again in the future.Best wishes,Sabrina Kelly, General Manager

Dear Carly, Thank you very much for your kind review.We're delighted to hear that you found our hotel to be a good value and appreciated our attention to the essentials. Our team works diligently to ensure a modern and cozy atmosphere, from our stringent cleaning procedures to the premium rain shower heads in our rooms, and we're glad these details enhanced your stay.We look forward to welcoming you back.Kind regards,Natasha.Brumby, Guest Service Supervisor

Dear Gerry,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best,Ashley Bond, Operations Manager

Dear Jamie,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Ashley Bond, Operations Manager

Cher Bertrand,Merci de partager l'expérience de votre séjour chez nous.Nous sommes ravis que vous ayez trouvé notre équipe sympathique et accueillante, reflet de notre engagement envers un service client de qualité.Nous prenons bonne note de votre remarque concernant l'isolation sonore des portes et nous comprenons que cela puisse être dérangeant, particulièrement la nuit. Sachez que nous recommandons généralement les chambres situées aux étages supérieurs pour un séjour plus tranquille et nous sommes attentifs à l'amélioration continue de nos installations pour assurer le confort de nos hôtes.Nous sommes également heureux que vous ayez apprécié la propreté de la chambre et les équipements mis à votre disposition, notre objectif étant de fournir une expérience des plus agréables.Nous espérons avoir le plaisir de vous recevoir à nouveau très bientôt. Bien cordialement,Sabrina Kelly, General Manager

Dear Tracey, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on a future occasion.Best wishes,Ashley Bond, Operations Manager

Dear Kevin, Thank you for taking the time to share your review.We're delighted to hear that our team members, including Ashley and our colleague from Hungary, made such a positive impression and set a welcoming tone for your stay. It's wonderful to know that our breakfast offerings ranked highly in your extensive travel experiences, and we appreciate your compliments on the cleanliness and comfort of our bedrooms. We acknowledge your observations regarding the bathroom's appearance and appreciate your candid feedback. While our bathrooms are designed to meet high standards of cleanliness and functionality, we understand that aesthetics are also important. We will certainly take your comments into consideration as we continuously strive to improve our guest experience. Additionally, we have noted your suggestion for a broader selection of draught beers and will explore options to enhance our beverage offerings. We're thrilled that your group of 30 found their stay to be brilliant, and we look forward to welcoming you all back in the future.We hope to welcome you back. Best wishes,Ashley Bond, Operations Manager

Dear Winston, Thank you for your kind review of your recent stay at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again in the future. Kind regards,Natasha.Brumby, Guest Service Supervisor

Dear Richard,Thank you for commenting on your stay.We are glad to hear that you found your room to be clean and spacious, and that you enjoyed our Pentalounge area, including the pool table and the quality of the evening meal. We appreciate your kind words about our friendly staff as well.We apologize for the inconvenience you experienced with the room cleaning and replenishment of coffee and milk. Our daily housekeeping service should have taken care of this, and we will address this issue with our team. Regarding the TV and Wi-Fi information, we will consider adding instructions in the rooms for future guests. As for the air conditioning, our rooms are equipped with an air flow unit, and we provide extra fans upon request for added comfort. We understand that the key card issue was frustrating, and we are working on improving this aspect of our service. Lastly, we appreciate your feedback on the gratuity prompts during payment and will take it into consideration for future improvements.We look forward to welcoming you back for another visit. Best wishes,Ashley Bond, Operations Manager

Dear Christopher,Thank you for taking the time to share your review.We are glad to hear that you enjoyed our breakfast options and found our staff to be helpful during your multiple stays with us.However, we acknowledge your concerns regarding the cleanliness and appearance of our hotel. We appreciate your input and will take it into consideration as we continuously strive to improve our guests' experiences. We want to assure you that maintaining a clean and comfortable environment is a top priority for us, and we will be addressing the issues you mentioned.We do hope that you will return on another occasion. Best regards,Sabrina Kelly, General Manager

Dear Jennie,Thank you for taking the time to share this feedback.We're thrilled to hear that you found our beds comfortable and appreciated the quality of our duvet and pillows. It's great to know that you enjoyed the immaculate bathroom and the ample supply of towels. We're also glad that you liked our food selection, although we apologize if it wasn't as warm as you would have preferred.Thank you for your kind words about our breakfast buffet, which offers a variety of options to cater to different dietary preferences. We're delighted that you found our hotel to be a great value and would have been willing to pay more for your stay.Best regards,Ashley Bond, Operations Manager

Dear Mark,Thank you for taking the time to share your feedback.We are glad to hear that our team was able to resolve the issue with your room promptly and provided you with a complimentary breakfast and a free drink as a gesture of goodwill. Your kind words about our service are greatly appreciated.We understand that room amenities are important to our guests, and we are continuously working on improving our offerings. We hope that the premium rain shower head, electric kettle, and ironing facilities in your room contributed to a comfortable stay.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,Ashley Bond, Operations Manager

Dear Allan,Thank you for positively reviewing your time at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would love to have you return in the future.All the best,Sabrina Kelly, General Manager

Dear Guest,Thank you for sharing your review.We are delighted to hear that you found our staff to be very friendly and the room comfortable. Our team strives to provide a welcoming atmosphere and ensure our guests have a pleasant stay.We apologize for any disappointment you experienced with our breakfast. We offer a variety of options in our breakfast buffet, including Continental, Full English/Irish, Vegetarian, Vegan, and Gluten-free choices. We appreciate your feedback and will take it into consideration for future improvements.We look forward to welcoming you back on a future visit.Kind regards,Ashley Bond, Operations Manager

Dear Dale,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean and well-maintained, and that you were satisfied with the service provided by our team. However, we understand that you were not completely satisfied with our food and drink options, as well as the limited menu.Please know that we strive to offer a variety of options in our Pentalounge, with a menu that caters to different tastes and preferences. We appreciate your feedback and will take it into consideration for future improvements. In the meantime, we would like to remind you that our hotel is located near the city center, which offers a wide range of dining options for our guests to explore.We hope to hear from you soon.Best regards,Sabrina Kelly, General Manager

Dear Elson,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again in the future.Kind regards,Sabrina Kelly, General Manager

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

Dear Alan,Thank you for taking the time to share your experience of your stay with us here at Pentahotel Derby.It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right!I hope that we will see you back again soon!Very best regardsElecia

Dear Russell,Thank you for taking the time to share your experience of your stay with us here at Pentahotel Derby.It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right!I hope that we will see you back again soon!Very best regardsElecia

Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regardsSabrina

Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regardsSabrina