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힐튼 가든 인 시리브포트 여행 후기

3 out of 5
힐튼 가든 인 시리브포트
5971 Financial Plaza, Shreveport, LA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 384개" "
평점 8 - 좋아요. 1000개 이용 후기 중 300개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 159개" "
평점 4 - 별로예요. 1000개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 63개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Justin

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was under construction everything was a mess. Trying to figure out what to get checked in was very difficult. The room it self was really nice and the staff also
2024년 4월에 1박 숙박함
답변 제공: Raissa 님, 2024년 4월 9일
Good morning Justin,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again once all renovations are complete so that you can have a better check in experience.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was located in a good area directly off the Interstate. The only issue was that remodeling was taking place during my stay.
2024년 3월에 2박 숙박함
답변 제공: Raissa 님, 2024년 3월 26일
Good afternoon Mr. Charles,Thank you for your feedback and we are great you have great experience with us. We hope that you would stay with us again once all renovations are done.

2/10 - 너무 별로예요

Stanley

Nobody came to door
2024년 3월에 1박 숙박함
답변 제공: Raissa 님, 2024년 3월 26일
Good afternoon Mr. Stanley,We sincerely apologize no one was here to assist you when you came to check in. We hope that you would consider staying with us again in the future.

8/10 - 좋아요

Roxine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovated rooms are nice. I am sure when renovations are completed it will be perfect!
2024년 3월에 2박 숙박함
답변 제공: Raissa 님, 2024년 3월 12일
Good morning Ms. Roxine,Thank you for your feedback and we are glad that you like the new changes that are being made. We hope that you will stay with us again on next trip after all renovations are complete.

8/10 - 좋아요

Cindy

They are making upgrades so when done, I am sure it will be gorgeous. Room was clean but dated. Only one bartender/server and he worked his a** off and was so funny and engaging. Keep this guy. Also, food good except burger overcooked. Would stay again
2024년 3월에 1박 숙박함
답변 제공: Raissa 님, 2024년 3월 10일
Good evening Ms. Cindy,Thank you for your feedback and I will pass the information on to the restaurant manager. We look forward to seeing you again once all renovations are complete.

6/10 - 괜찮아요

Brian

2024년 2월에 1박 숙박함
답변 제공: Raissa 님, 2024년 3월 21일
Thank you for feedback and we hope to see you again after all the renovations are complete.

4/10 - 별로예요

Donald 님, Aurora

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hallways smell like cigarette smoke. The carpet is taped down with duct tape in many, many places. The bathtubs are also very slippery. The front lobby is under construction. The restaurant serves breakfast, but expect to pay $15 per person for a motel 6 quality meal.
2024년 2월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 27일
Good morning Mr. Donald,Thank you for your feedback and we apologize for the experience you had with us. We know that it's frustrating to see the hotel in this state while we are under construction, but rest assure we are addressing the issues you experienced with maintenance and housekeeping. I hope you will stay with us again after all renovations are complete.

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe place
2024년 2월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 26일
Good morning Mr. Larry,Thank you for your feedback and we look forward to seeing you again when all renovations are complete.

10/10 - 훌륭해요

Ecotrel

Excellent staff very friendly, clean atmosphere. I really appreciate everything I got from Hilton Garden Inn.
2024년 2월에 2박 숙박함
답변 제공: Raissa 님, 2024년 2월 12일
Thank you for your feedback and thank you for staying with us. I hope you will stay with us again after all renovations are complete.

4/10 - 별로예요

Karissa

연인과의 여행
좋아요: 직원 및 서비스
they are renovating the hotel so it was very loud and frustrating to not be able to sleep
2024년 2월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 12일
Ms. Karissa,Thank you for your feedback and I apologize for the bad experience that you had while staying with us. I will definitely talk to the construction manager to made this doesn't happen again.

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property undergoing maintenance/renovations. Will be outstanding once completed
2024년 1월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Mr. Troy,Thank you for your feedback and we hope you stay with us when all renovations are complete.

8/10 - 좋아요

kathryn cavanaugh

가족 여행
좋아요: 직원 및 서비스
Staff very helpful and courteous. Property undergoing renovations. Very convenient for our travel plans.
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. Kathryn,Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 - 별로예요

Katherine

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Under renovation. Shouldn’t be renting out rooms!
Rooms and overall condition was pretty bad. Under renovations, so I guess understandable, but the rooms available were obviously not ready for use. Not super clean, and even some fixtures incompletely installed. Would have loved a discount or a heads up before we booked, somehow.
2024년 1월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. Katherine,Thank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

6/10 - 괜찮아요

Gary

가족 여행
좋아요: 직원 및 서비스
Under renovation hotel
The hotel is under extreme renovations and we were in an old room that needed it badly! Almost didn’t find the check in desk, because of the construction. The staff were very helpful and breakfast was good, but we had to pay extra for it.
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Mr. GaryThank you for your feedback and we apologize for the inconvenience you experienced during your stay due to our renovations. We hope you will stay with us again after the renovations are complete.

10/10 - 훌륭해요

Courtney

2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. Courtney,Thank you for your feedback.

8/10 - 좋아요

Monica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. Monica, Thank you for your feedback and we hope you will stay with us after all renovations are complete.

4/10 - 별로예요

Matthew

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Mr. Matthew,Thank you for your feedback and we apologize for the inconvenience you may have experienced due to our renovations. We hope you will stay with us after all renovations are complete.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Mr. James,Thank you for your feedback and we hope you will stay with us after renovations are complete.

6/10 - 괜찮아요

Millicent

출장 여행
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. Millicent,Thank you for your feedback and we hope you stay with us after all renovations are complete.

8/10 - 좋아요

Connie

2023년 12월에 1박 숙박함
답변 제공: Raissa 님, 2024년 2월 6일
Ms. ConnieThank you for your feedback. We hope you would stay with us after all renovations are complete.

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태
2023년 12월에 1박 숙박함

8/10 - 좋아요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was helpful and the room was clean. However, the property was a little outdated. Overall, it was quiet and I felt safe with my family.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Kevin P.

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Fitness Room under construction.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Desmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Gloria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

kenneth

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Roderick

Rather have been in bossier City
The front desk doesn’t greet you with a smile. The hotel is under construction which is needed bad. Over all it is ok but has to get better if I’m going to stay there again
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Steve

Very good service, with reasonable food prices.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrew A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was ok. However the towels in our room smelled like cigarettes (we did notice staff smoking outside what looked like the laundry room).
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Heather

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
wifi did not work breakfast was advertised as free when it actuality it was not
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Patrick

가족 여행
별로예요: 숙박 시설 상태 및 시설
Location was somewhat unclear as to directions. Elevator floors were dirty and entryway to the elevator had an unpleasant odor
2023년 10월에 2박 숙박함

8/10 - 좋아요

Delois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, and safe.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Erick

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They charge for breakfast. Clutter in parking lot. Not the cleanest
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Treveon

2023년 10월에 1박 숙박함

8/10 - 좋아요

Blake

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Talisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Charles

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed here a couple of times. It's undergoing some updating. The bar was a nice touch and the bartender was excellent.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Leigh

가족 여행
좋아요: 직원 및 서비스
The handicap room wasn’t fit for a handicap person. The tub was unsafe for one to get in and out of and the floors were slick.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Shbrone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 9월 26일
Thank you for your feedback! We do appreciate your visit and would like to invite you to stay with us again should Shreveport be on your travel plans again.

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Prentrice

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We will return to this hotel on our next visit
We were visiting family and arrived late. We found the room to be just want we needed. I usually do not sleep well the first night of travel. But the beds were super comfortable. The staff was friendly and helpful.
2023년 9월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 9월 26일
We are grateful to know that you enjoyed staying with us as much as we enjoyed having you here. Until next time have a safe travel

8/10 - 좋아요

Stan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fair and Comfortable
Renovations ongoing to update property so amenities were closed. A little surprised by the $18 per person breakfast buffet given the per night cost. Overall, a fair-priced room and comfortable night’s sleep.
2023년 9월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 9월 26일
Thank you for your feedback. Breakfast is restaurant style, and orders are cook to order. There are spacial rate plans that have breakfast included should you decide to revisit.

10/10 - 훌륭해요

Brandon

2023년 9월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 9월 26일
Thank you for your feedback! We hope to see you again in the future!

10/10 - 훌륭해요

Donna Foster

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice and the staff was extremely polite. We will come back when we are back in town..
2023년 8월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 8월 28일
Thank you for your feedback and thank you for staying with us here at the Hilton Garden Inn Shreveport! We look forward to your return to the property!

10/10 - 훌륭해요

Jeremy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safety peaceful and convenient
2023년 8월에 1박 숙박함
답변 제공: Dalia 님, 2023년 8월 20일
Dear Jeremy, Thank you for taking the time to complete our survey. We appreciate your feedback. We have shared your comments with our staff. We hope your next travels bring you back to Hilton Garren Inn Shreveport. Thank You Dalia Rubalcava General Manager Hilton Garden Inn Shreveport

4/10 - 별로예요

Charles

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property is very dated. Example: steel frame around bathroom door is completely rusted through, not rusty, gone, carpet very worn. Staff was friendly and check-in went well. Property next door looked better and was much cheaper.
2023년 8월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 8월 19일
Thank you four your feedback. Renovations have been going on here since midsummer. We invite you to return and experience the many changes that await.

2/10 - 너무 별로예요

Leona

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pool is closed, kept my money for room and breakfa
Booked one night during a long road trip, added the breakfast to stay. Specifically booked this hotel for the pool as a way to unwind. When I arrived there was a sign on front desk indicating the pool was closed. This is still not noted when you are searching for hotels. Did not check in and they would not give me a refund after calling hotels.com. The lady at the front desk made it seem like if I called they would refund my money, but when I did call hotels.com made it clear it was the hotel refusing to give me refund. I’m so done with booking on this site.
2023년 7월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 8월 12일
Thank you for your feedback. Has this issue been resolved? If not, call the hotel and you can ask to speak to management.

6/10 - 괜찮아요

Paige

2023년 7월에 1박 숙박함
답변 제공: Darrien Jackson 님, 2023년 8월 12일
Thank you for your feedback. Could you provide more details about your stay so that we know where we can improve? We want to make a better experience in any way we can.