To keep our rates low for our guests, daily housekeeping is not offered. Additional housekeeping is available for an additional fee.

Dear Jesus,I am sorry your stay didnt go as planned. We use these reviews to strive for better. Hopefully you will book with us in the future and give us another chance to prove you with great customer service.

On behalf of our entire team I would like to apologize about your experience. We will use this as an opportunity to improve. Hopefully you'll give us another chance in the future to provide excellent customer service.

Dear Stephanie, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Champaign near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,General ManagerWoodSpring Suites Champaign near University

Hello,I would like to formally apologize to you for your experience with us at woodspring suites. I'm not sure if this was the exact issue but we did experience phone issues and internet issues last night. If there's anything I can do for you please call the hotel back and ask to speak with "Dee" the manager. I would like to make this up to you for the inconvenience of not being able to check in.

Thank you for taking the time to write a review. We take these reviews seriously to help improve our guest's overall stay. Unfortunately we did not meet your expectations and for this I would like to apologize. We will take this advice and make the necessisary changes to improve ourselves going forward. Thank you for staying with us and hopefully we get a chance to accommodate you again in the future.