숙박 시설 정면
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퀄리티 인 렉싱턴-승마 공원 여행 후기

2.5 out of 5
퀄리티 인 렉싱턴-승마 공원
1938 Stanton Way, Bldg A, Lexington, KY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 921개 이용 후기 중 476개" "
평점 8 - 좋아요. 921개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 921개 이용 후기 중 103개" "
평점 4 - 별로예요. 921개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 921개 이용 후기 중 37개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hard to find. Not well marked. It was a hotel complex with many different hotels and not clear signage for this particular hotel.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lenville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a good place to stay staff was super nice and helpful I would recommend it to anyone
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brenan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Cheri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Joseph 님, Ogilvie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice staff. We stayed on the 3rd floor. Room was clean but worn and out dated. In room coffee was not the best. Breakfast was so so. Bed was very comfortable.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 19일
Thank you for your feedback! We hope to see you again

8/10 - 좋아요

Derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location. Easy access to interstate.
2024년 4월에 2박 숙박함
답변 제공: Hope 님, 2024년 4월 18일
Thank you!

6/10 - 괜찮아요

Edgar

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had a foul smell, I could not sleep well the first night, I reported it at the front desk, later when I went back the room smelled better, but my luggage was missing, I went again to the front desk, and they had my luggage there and told me that they took it out because the chemicals they sprayed in the room, I ask if it was safe for me to be there, they assured me that is was O.K. In the room, while I was working on my computer a STINK BUG fell on. I did not smash it because of the smell it produces, I think the smell the day before was due to the STINK BUGS, at this point when I flushed it the toilet started to overflow, I was not the only guess that had problems with the toilet. any way it was not a very good experience, and I sincerely hope that I can have a partial refund. Thank you
2024년 4월에 2박 숙박함
답변 제공: Chris Smith 님, 2024년 4월 15일
I appreciate the feedback about your stay here. I will be calling you today to discuss further.Thank you.

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Hope 님, 2024년 4월 18일
Thank you for the feedback, please let us know how we can improve.

10/10 - 훌륭해요

Reinhard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find and close to Cracker Barrel.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 13일
Thank you for the feedback, we hope to see you again

8/10 - 좋아요

Genette 님, Lansing

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent hotel for the price. Breakfast was nothing special.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 13일
Thank you for the feedback

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most important to me, it was quiet and had a comfortable bed and pillows. Small things were annoying: no instructions or channel list for very small tv; refrigerator had no freezer compartment, but it froze some of my drinks, no microwave; old makeup smear on the edge of the sink. Because I stayed 2 days, I was put in the “extended stay” wing separate from the main hotel so I had to go outside and across the parking lot for breakfast and to get my keys reprogrammed twice. Outlets were not conveniently located and some didn’t work.
2024년 4월에 2박 숙박함
답변 제공: Hope 님, 2024년 4월 11일
Judith, I am sorry to hear of the issues you had with your stay with us. We do not have any microwaves in the rooms we do provide one in the breakfast area. Quality does not have an extended stay wing, I'm sorry. All rooms have access to the lobby from the inside. We did have issues with our kep programmer this past week I am so sorry for this, we hope you give us another try so we can make things right

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 2박 숙박함
답변 제공: Hope 님, 2024년 4월 11일
Thank you! We hope you stay again

10/10 - 훌륭해요

Vickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, and roomy. Beds were very comfortable. Continental breakfast was well managed though mostly grab and go type items. Personal made the waffles which did ensure neatness and proper cooking--good idea! Only negative was the hallways were frigid!
2024년 4월에 2박 숙박함
답변 제공: Hope 님, 2024년 4월 11일
Thank you for the feedback Vickie! We truly appreciate it and hope you stay again

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good, clean, and staff was friendly and helpful. Breakfast could have been better. Only decent dining option nearby was Cracker Barrel.
2024년 4월에 3박 숙박함
답변 제공: Hope 님, 2024년 4월 11일
Thank you for your feedback Rebecca

2/10 - 너무 별로예요

Jim

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was run down and room was not clean. Carpet in the room had stains on it and was frayed. Bathroom was dirty as well. Turned back the bed and there was crusty food stuck to the sheets. Called the front desk and they put us on hold for 5 minutes, hung up and called again no answer. Went down stairs to the desk only to find the desk clerk was in a private phone call that she continued while helping us. Looked to go to another hotel but couldn’t find one with a vacancy at that time of night. Never again will I stay in a cheaper hotel.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Jim, we are very sorry for the issues you had during your stay. all staff has been addressed about these issues to ensure it doesn't happen again. We do hope you give us another try.

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stay here every year during Keeneland races. David was wonderful. All the staff is so nice. They really put the customer first!! So friendly!!!
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thank you Elizabeth! We are so happy to hear you enjoyed your stay and hope to see you again!

4/10 - 별로예요

Lauren

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were not properly cleaned. The hotel had a very polished turd feel. The pillows smelled funny, there was hairs on the bathroom floor, the wall ac/heater was not effective and remained on and dry and stinky or freezing cold and off. For the price this place was decent as we were passing through but it doesn’t live up to its reviews.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
We apologize for the issues you had with your room condition. This has been addressed with staff and corrected. We hope you will give us another chance

10/10 - 훌륭해요

Benjamin

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the breakfast was amazing and had many options to choose from. The room was comfy and relaxing.
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thank you!

10/10 - 훌륭해요

April

좋아요: 숙박 시설 상태 및 시설
The front desk GM was very kind and helpful.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thank you April!

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was ok. Not bad but nothing special. Staff was very friendly.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thank you

10/10 - 훌륭해요

Nicholas Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 3박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thak you!!

6/10 - 괜찮아요

greg

Breakfast was horrible .There isn’t a protein not even an egg.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
We apologize for the inconvenience. We do not serve a hot breakfast (eggs,meats ect) We serve a free brand standard continental breakfast.

8/10 - 좋아요

Shirley

가족 여행
별로예요: 편의 시설/서비스
Food very limited for morning breakfast. Lady doing the waffles but not friendly at all.
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
We are very sorry for the issues you had during your stay, we hope you give us a chance to make it right.

10/10 - 훌륭해요

Robin

아이를 동반한 가족 여행
so nice
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 8일
Thank you Robin!

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price can’t beat it
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 5일
Thank you Allison! We hope to see you again!

10/10 - 훌륭해요

jamarr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 5일
Thank you Jamarr!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and out
2024년 4월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 4일
Thank you Steven!

6/10 - 괜찮아요

Carola

단체 여행
The hotel rooms are okay but nothing special. Very close to the Kentucky Horse Park so it was great for us.
2024년 3월에 6박 숙박함
답변 제공: Hope 님, 2024년 4월 4일
Thank you for your feedback

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for the places i needed to go to
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 29일
Thank you for the feedback George! We hope to see you again

10/10 - 훌륭해요

Yvette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
There were people camped out on the side of hotel living there with solar panels on their vehicles - so you know they were there for the long haul - older buses with doors opened - just safely unsafe. They told us breakfast was 6:30-9:30 - at 8:45 they started shutting down. No eggs, or protein of any sort although they did have overcooked waffles. Saddest breakfast I ever saw. We had to find other food off property. Entrance to the 2nd floor in the front closer to the busses was really dirty and when we went into it to go upstairs and all you could smell was Pot. Heard young people on 2nd floor after we went to bed that kept us up. I would not book there again. Not up to your usual standard of Quality Inn. Only one cart to get your luggage to and from room. We ended up doing in two trips. Not very accommodating for seniors.
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 29일
Yvette, thank you for your feedback. Our breakfast hours are as stated 6:30-9:30 during the week, I apologize for the issues you had. I have spoken to the staff member, and this will not be an issue again. We do not serve eggs or mean or any other hot food since we do not carry a hot breakfast, we have brand standard continental breakfast. I have also discussed the other issues you mentioned to staff to ensure cleanliness of the property.We apologize for the issues you had with other guests, we do prohibit smoking in our facility, unfortunately not all guests follow the rules although we enforce strict policies to try to eliminate this issue.Again, we truly apologize and appreciate this feedback and we are working very hard to ensure all guests are accommodated and happy with their stay with us.

10/10 - 훌륭해요

James 님, Greer

2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 4월 19일
Thank you james

10/10 - 훌륭해요

bart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hope 님, 2024년 3월 31일
Thank you Bart!

6/10 - 괜찮아요

VASHISTHA 님, Canton

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Renovations poorly completed. No proper breakfast (only coffee, juice, muffin & bread items - no eggs or any other proteins)
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 28일
Vashistha, thank you for feedback. We serve a brand standard complimentary breakfast, not a hot breakfast. We are very sorry to hear of your disappointment and will use this feedback to better our hotel as we continuously update to try to better serve our guests.

8/10 - 좋아요

Jiye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
2024년 2월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 28일
Thank you! We hope you stay again!

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient and well priced. Clean rooms, right off the highway, restaurant and gas station on the same street, not a great breakfast as no hot items but coffee and tea were both good.
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 28일
Thank you for the feedback, we are sorry we fdo not have a hot breakfast, we carry a brand standard continental breakfast. We do hope you stay with us again!

4/10 - 별로예요

Barb

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was a basketball tourney in town and high school kids were yelling and running up and down the halls well past midnight. We were up most of the night
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 28일
Barb, I am so sorry to hear of the issues you had with the group that was staying in our hotel. this was an issue that was addressed with the couch of the team. we are very sorry again and hope you give us another try.

10/10 - 훌륭해요

Johanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay at this facility for 5 days staff was very friendly it was very clean and smells great nice area. I would definitely stay there again.
2024년 3월에 5박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you Johanna! We appreciate your feedback and hope you do stay again!

8/10 - 좋아요

Haley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you Haley!

8/10 - 좋아요

Jim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom needs updating and the check in staff was not overly friendly everything else was good
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you for your feedback Jim! We will use this information to better our hotel for future stays! We do hope you stay again!

10/10 - 훌륭해요

Melanie

좋아요: 편의 시설/서비스
Very clean and comfortable. Staff was efficient. Parking was convenient. Overall a good experience
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you Melanie!

8/10 - 좋아요

Psalm

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great
2024년 3월에 2박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you! We hope you stay again!

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, good value.
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you Cynthia! Come back and see us again!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Thank you Michael

2/10 - 너무 별로예요

Teri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in lady was extremely rude. She was on a personal phone call during check in. I attempted to ask a question and she mumbled and waved us off. The hallways were dirty as the rooms were too!
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 22일
Teri, we are sorry for the issues you had with your stay with us. We have addressed staff about these issues so they do not happen in the future.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great clean and comfortable
답변 제공: Hope 님, 2024년 3월 17일
Thank you Crystal!

2/10 - 너무 별로예요

Juan

아이를 동반한 가족 여행
On sunday night around midnight when we got back from a concert my wife went to the front desk to get more towels and the the man working the front desk tried to grab my wife's hand. She was very scared
2024년 3월에 2박 숙박함
답변 제공: Chris Smith 님, 2024년 3월 13일
I appreciate you letting us know about the incident. He has worked here since we opened without any issues. I will talk to him about the situation and follow up. Thank you,

2/10 - 너무 별로예요

Briona

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is no reason for a 600$ deposit and locals can’t stay there . That should be on the website !!!!
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 13일
We are sorry for the inconvenience of the deposit for local guests. It is listed on the website that we required a deposit at check-in. This deposit is too I'm sure there are no damages or smoking in the rooms and is 100% refundable as long as there is no damages to the room and no smoking in the room.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 13일
Thank you Patricia we hope you stay with us again

10/10 - 훌륭해요

MYRNA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Satisfied Reasonable rate
2024년 3월에 1박 숙박함
답변 제공: Hope 님, 2024년 3월 11일
Thank you Myrna! We are happy you enjoyed your stay and hope you come back soon!

8/10 - 좋아요

Rachel 님, Farmersburg

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had to wait awhile in a line at check in because the attendant was not there. When she did arrive she wasn’t very friendly. Our room was clean and spacious. Beds were comfortable. Breakfast was average but not bad. For the price, it was a good stay.
2024년 3월에 1박 숙박함
답변 제공: Chris Smith 님, 2024년 3월 13일
I'm sorry for the wait at check-in. From time to time they have to step away from the desk to tend to other guest issues. She is usually very nice but she may have rushed the process to get the line of people checked in. We are looking to add a second person due to business increasing for the season. I happy to see that you enjoyed the room.