Out seventh and last stay here. No smile or welcome on arrival. Property now tired with a stained carpet in the bedroom and poorly cleaned bathroom. Incredibly, for a supposed 4 star hotel, they will not store your case, for the day after checkout, yet this is still advertised as a service on various booking websites. Had to pay £13 to leave it in a corner shop down the road. Not enough room, apparently - even though, on all previous visits this had not been an issue. The manager hid behind head office edict, which was poor.
On returning to the hotel, late of an evening, the front desk was unmanned and we entered unchallenged - we could have been criminals, for all they cared. The concierge, always so polite in the past, appears to have been axed.
Laughably, the manager remained insistent that they value their customers. Pull the other one.
This hotel has deteriorated rapidly. One to avoid.