Club Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Park Grand London Kensington

4 out of 5
Park Grand London Kensington
33-37 Hogarth Road, Kensington, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 521 out of 1005 reviews" "
Rating 8 - Good. 278 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Marissa Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room that we stayed in had pipes in the sealing. I when you looked up at the pipes it was extremely dirty. I was woken up by staff who were cleaning at 7 am due to them vacuuming.
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Desmond on Mar 23, 2024
Dear Richard, Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

8/10 Good

Thai Dung, Centreville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance to public transportation, shops, restaurants. The hotel doesn’t have a gym nor a pool.
Stayed 4 nights in Dec 2023
Response from Desmond on Feb 10, 2024
Dear Thai Dung,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Manager on Mar 23, 2024
Dear Alison,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and very close to Tube station.
Stayed 1 night in Jan 2024
Response from Desmond on Feb 9, 2024
Dear Hilary,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a 5-minute walk to bus stop and tube at Earl’s Court. Stores and restaurants nearby plus a bonus on our favourite Jollibee restaurant.
Response from Desmond on Jan 8, 2024
Dear Josephine,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Dianne

Stayed 5 nights in Dec 2023
Response from Desmond on Jan 23, 2024
Dear Dianne,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Chia Kit

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Desmond on Dec 30, 2023
Dear Chia,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Wisdom

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dated carpets, sink was not draining. Reception was good and accommodating. Property is old and very dated, balconies are full of bird poop and carpets are ripped. Definitely not a 4 star, more like a 2 star hotel. Location is okay and near the Underground.
Stayed 1 night in Dec 2023
Response from Desmond on Dec 25, 2023
Dear Guest,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind RegardsDesmond Dsouza Duty Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Okay but staff is rude
Okay stay. However staff were rude on the day of checkout. Unnecessary knocks on the door every 5 mins when we had spoken to reception we were packing up and about to leave and it was still the morning. They had no decency to ask politely. Duty manager was rude. The overall stay was okay but I won’t be coming back
Stayed 1 night in Dec 2023
Response from Rinish on Dec 30, 2023
Dear Guest,•On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future staysBest RegardsRinish ThumarReception

10/10 Excellent

Dalia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excelent. We will be back
My second stay at that hotel. The hotel was very comfortable and quiet, just two minutes walk from earl's court station. The staff was very helpfull, espacially Maria and Alina.
Stayed 5 nights in Dec 2023
Response from Desmond on Dec 23, 2023
Dear Dalia,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best Regards Desmond DsouzaDuty Manager

2/10 Terrible

Louise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Desmond on Dec 22, 2023
Dear Louise,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no luggage storage when I arrived but Maria at the desk was kind enough to offer an early check in. But overall this hotel needs an update as the carpet in the hallways and rooms and the condition of my room had a lot of wear and tear over the years!! Also there was no hot water in my room. It was only a one night stay so it was all bearable. But as someone who travels to London 2-3 times a year I will not be returning here.
Stayed 1 night in Dec 2023
Response from Desmond on Dec 19, 2023
Dear David,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Only hotel I have stayed in where they can not take your luggage prior to check in. First room was unacceptable second room offered was okay
Stayed 1 night in Dec 2023
Response from Desmond on Dec 18, 2023
Dear Lisa,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Louise

Stayed 2 nights in Dec 2023
Response from Desmond on Dec 19, 2023
Dear Louise,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Siobhan

Stayed 1 night in Dec 2023
Response from Desmond on Dec 15, 2023
Dear Siobhan,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Stacie

Traveled with partner
Disliked: Amenities
This hotel will not hold your luggage. If you fly overnight and arrive in the morning, they will have you towing your bags around London until their 3pm checkin. This is a poor hotel policy and one of the reasons I won’t go back. Lots to choose from in London. Find someplace more accommodating to their guests.
Stayed 3 nights in Dec 2023
Response from Desmond on Dec 13, 2023
Dear Stacie,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location of hotel. Room was clean, quiet and comfortable. A good stay was had here.
Stayed 1 night in Dec 2023
Response from Desmond on Dec 13, 2023
Dear Mark,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable staykind RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean room. Small but perfectly adequate for our short stay.
Stayed 2 nights in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Mark,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. Please be assured that all our rooms vary in sizes and types, therefore on your next trip to London we would be delighted to accommodate you in a room up to your preference. We look forward to hosting you again on your next visit to Park Grand KensingtonBest RegardsDesmond DsouzaDuty Manager

4/10 Poor

Benjamin

Disliked: Staff & service
Maria was responsive, helpful, and delightful. She is the shining star of the property. However, the king sized bed was not a king bed. It was two twin mattresses pushed together with a sheet over the top. So you felt the crack the entire night. When we booked, the info said the hotel offers luggage storage. However they said they no longer offered this despite this being advertised when we booked. Had I known about these things, I wouldn’t have stayed here. It was very difficult to get additional towels.
Stayed 3 nights in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Benjamin,Thank you very much for taking the time to share your experience. I am deeply sorry to hear that there was an inconvenience during you stay in where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. About luggage we do not advertise that we store luggage after check out, However we did it in the past but our management has decided not to store any bags anymore . We would be very much hoping to see you back in the future and to provide you with a more rewarding experience from the very start! Best regards, Desmond Dsouza Duty Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Desmond on Dec 9, 2023
Dear Paula,Thank you very much for your candid review of your recent stay at Park Grand Kensington. We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Best RegardsDesmond DsouzaDuty Manager

4/10 Poor

Aiden

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhelpful staff, no smiles, mediocre rooms for the price, poor value for the moneywe paid.
Stayed 2 nights in Dec 2023
Response from G Ali on Dec 6, 2023
Dear Aiden,Thank you for your sincere feedback following your stay at Park Grand Kensington.I am deeply sorry to see the experience at our hotel has not been the most pleasant one. We are taking necessary measure to prevent such situations from reoccurring in future.Please allow us another chance to welcome you in the near future.Kind Regards,G Ali

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice valued touches in exec rooms. Will be back again.
Stayed 1 night in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Bernard,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Janine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and useful room.
Clean, twin room, large bathroom with bath. Eco products, tea coffee and microwave. Slightly slippy bathroom floor and some upgrade required on power bank, but everything else good.
Stayed 1 night in Nov 2023
Response from Desmond on Dec 9, 2023
Dear Janine,Many thanks for sharing your travel experience with Park Grand Kensington hotel. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback We will definitely take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards, Desmond Dsouza Duty Manager

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Out seventh and last stay here. No smile or welcome on arrival. Property now tired with a stained carpet in the bedroom and poorly cleaned bathroom. Incredibly, for a supposed 4 star hotel, they will not store your case, for the day after checkout, yet this is still advertised as a service on various booking websites. Had to pay £13 to leave it in a corner shop down the road. Not enough room, apparently - even though, on all previous visits this had not been an issue. The manager hid behind head office edict, which was poor. On returning to the hotel, late of an evening, the front desk was unmanned and we entered unchallenged - we could have been criminals, for all they cared. The concierge, always so polite in the past, appears to have been axed. Laughably, the manager remained insistent that they value their customers. Pull the other one. This hotel has deteriorated rapidly. One to avoid.
Stayed 3 nights in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Jonathan,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us to stay on numerous occasions. I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Tizita

Liked: Cleanliness, staff & service, property conditions & facilities
Decent.
Stayed 5 nights in Nov 2023
Response from Desmond on Dec 9, 2023
Dear Tizita,•Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Steve

Stayed 4 nights in Nov 2023
Response from Desmond on Dec 25, 2023
Dear Steve,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Steve

Stayed 4 nights in Nov 2023
Response from Desmond on Dec 25, 2023
Dear Steve,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us for your stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Nikita

Liked: Staff & service
Disliked: Property conditions & facilities
Premier inn is better.
Walking in, nice. Location is fab so close to Earls Court underground. The corridors are so cramped. The carpets are filthy. Our room was ground level yet to get to our room we had to walk up stairs to walk back down? The headboard was squeeky, the tv remote didnt work and the room service menu was a barcode you had to scan, which also didnt work. Our view was bricks. We had a slight balcony with a table yet no door or anyway to access it. The table was covered in bird droppings and it just was not nice. The pillows had covers on them but no pillow protectors. Our pillows had dried blood on them and was stained with sweat. Check out is at 11 but you can stay until 12 for free. We were getting ready to leave and at 11:07 we had a phonecall from reception telling us that check out was at 11 so we should be out (???) For the price we pay per night, and it being a 4 star, this is WAY below my expections. You would get working appliances, cleaner carpets and bedsheets and more space in a premier inn. The good reviews are bogus. Dont do it.
Stayed 1 night in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Nikita,On behalf of the entire team at the Park Grand Kensington, I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us to stay . I am deeply sorry to hear that we did not meet your expectations on this occasion. where we did not excel to our usual high standards and with your comments, these concerns will be addressed with the team. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay. We value you feedback as we strive to improve with each and every stay. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Rebecca

Stayed 1 night in Dec 2023
Response from Desmond on Dec 9, 2023
Dear Rebecca,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Verified traveler

Traveled with family
Lovely hotel. Very clean with all the facilities needed for a short break in London with family.
Stayed 2 nights in Nov 2023
Response from Desmond on Dec 9, 2023
Dear Guest,•Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

6/10 Okay

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pushing it to call this a 4 star hotel. Staff were pleasant and the location is very good. Room was small and not very luxurious.
Stayed 3 nights in Nov 2023
Response from Desmond on Dec 3, 2023
Dear NicholasThank you very much for your candid review of your recent stay at Park Grand Kensington. We do appreciate your feedback which will help us to make our hotel even better. We are currently working on resolving the minor issues mentioned in your comment in order to provide service which suits your needs throughout your next stay.Bset RegardsDesmond DsouzaDuty Manager

8/10 Good

Kelvine

Stayed 2 nights in Nov 2023
Response from Desmond on Dec 9, 2023
Dear Kelvine,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

8/10 Good

Ann

Stayed 2 nights in Nov 2023
Response from Desmond on Dec 12, 2023
Dear Ann,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

6/10 Okay

Espen

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We got a room in the basement, under ground level, which is not my favourite at all. They said the hotel was fully booked, and "upgraded" us to a larger room in the basement because of it. Not really an upgrade to me, and the window looked straight at the next room only 2 metres away. The mini fridge did not work at all. Bed was ok, but not the best matress
Stayed 3 nights in Nov 2023
Response from G Ali on Nov 30, 2023
Dear Espen,Thank you for sharing your feedback about your recent stay at Park Grand London Kensington. I sincerely apologise that we could not exceed your expectations during this visit, we will ensure a room on the higher floor for you on your next visit.We would be delighted to welcome you back soon.Kind Regards,Gazala Ali

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2023
Response from G Ali on Nov 30, 2023
Dear Anthony,Thank you for sharing your feedback about your recent stay at Park Grand London KensingtonWe hope you give us another chance to enhance your future stay with us. We will do our best to exceed your expectations on your next visit.We look forward to welcoming you.Kind Regards,G Ali

8/10 Good

Francesca

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Meh
Looks better on the website
Stayed 2 nights in Nov 2023
Response from G Ali on Nov 30, 2023
Dear Francesca,Thank you for sharing your feedback about your recent stay at Park Grand London KensingtonWe will certainly ensure that you will have an enjoyable future stay with us. We will do our best to exceed your expectations on your next visit.We look forward to welcome you.Kind Regards,G Ali

6/10 Okay

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Cleaning staff are useless
Stayed 1 night in Nov 2023
Response from G Ali on Nov 29, 2023
Dear Mathew, Thank you for sharing a review about the stay at Park Grand London Kensington. We truly appreciate your sincere feedback regarding the housekeeping service. I have personally shared your feedback with our Housekeeping Manager, we are taking necessary measures to prevent these situations from re-occurring.We are looking forward to welcome you back.Kind Regards,G Ali

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Desmond on Dec 18, 2023
Dear Christine,Thank you for sharing this feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to LondonBest RegardsDesmond DsouzaDuty Manager

4/10 Poor

Mo Fei

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a room on the ground floor but for some reason we had to take the elevator to the 1st floor and then walk back down some stairs to get to our room. The room was rather small and the decor very dated. The location of the hotel is great, Earl’s Court station is within a 3 minute walk.
Stayed 2 nights in Nov 2023
Response from G Ali on Nov 29, 2023
Dear Mo Fei,Thank you for your feedback following your stay at Park Grand Kensington.Please accept our sincere apology for the location of your room, we will ensure to allocate a spacious room on the higher floor for all your future visits. The location of the hotel is indeed very convenient and a stones' throw from most of the touristy places.We are looking forward to welcome you soon.Kind Regards,G Ali

6/10 Okay

Matthew

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Reception/dinning staff are good Sadly cleaners are very poor
Stayed 5 nights in Nov 2023
Response from G Ali on Nov 29, 2023
Dear Mathew, Thank you for sharing a review about the stay at Park Grand London Kensington. We really appreciate your kind comments about the staff. However, I do apologise on behalf of the housekeeping team. I have shared your feedback with the Housekeeping Manager, who joins me in apologising to you. We are taking necessary measures to prevent these situations from re-occurring.We hope to have the opportunity to welcome you back again soon!!Kind Regards,G Ali

8/10 Good

Shane

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Desmond on Dec 17, 2023
Dear Shane,Thank you for sharing this wonderful feedback with us from your recent stay at the Park Grand Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from G Ali on Nov 29, 2023
Dear Mark,I would like to thank you for taking the time to write a review about your experience at Park Grand London Kensington.It is our sincere aim to ensure that our guests enjoy a memorable experience, and I am delighted to know that you had a wonderful stay with us.We look forward to welcome you back to Park Grand London Kensington.Kind Regards,Gazala Ali

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for where we needed to get. The manager was superb and staff were excellent.will yse again. staff werr
Stayed 1 night in Nov 2023
Response from Desmond on Nov 24, 2023
Dear Amanda,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Best RegardsDesmond DsouzaDuty Manager

10/10 Excellent

Sian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very quiet and convenient location
Stayed 2 nights in Nov 2023
Response from G Ali on Nov 22, 2023
Dear Sian,Thank you for sharing a review about the stay at Park Grand London Kensington. We really appreciate your kind comments about the hotel and the location. It is indeed a very convenient location with good tube connections. We hope to have the opportunity to welcome you back again soon!!Kind Regards,G Ali

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. Unfortunately the supper menu was very restrictive with more East Indian food than wastern
Stayed 5 nights in Nov 2023
Response from G Ali on Nov 22, 2023
Dear John,Thank you for a wonderful review following your stay at Park Grand Kensington. It is our sincere aim to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. we look forward to welcome you back very soon. Kind Regards,G Ali

8/10 Good

Charlotte

Stayed 1 night in Nov 2023
Response from Desmond on Dec 10, 2023
Dear Charlotte,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.Kind RegardsDesmond DsouzaDuty Manager

10/10 Excellent

richard

Liked: Property conditions & facilities
Pleasant staff. Room nice and clean and comfortable.
Stayed 3 nights in Nov 2023
Response from G Ali on Nov 22, 2023
Dear Richard,Thank you for sharing a great review about the stay at Park Grand London Kensington. We really appreciate your kind comments about the staff and the cleanliness. Your compliments help us to do even better. We hope to have the opportunity to welcome you back again soon!!Kind Regards,G Ali

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not very clean. Only a small sheet over the mattress. Shower drain did not drain. Overall not impressed and would not recommend if you want somewhere comfortable to stay
Stayed 2 nights in Nov 2023
Response from Desmond on Nov 18, 2023
Dear Guest,Thank you for sharing your feedback with us. I am extremely sorry to hear that your stay has not been pleasant. Allow me to assure you that your comments have surprised me, as none of these were mentioned on your departure, This is not the experience we aim our guests to experience . The satisfaction of our guests is of the highest importance to us and in every event we do our utmost to resolve any issues brought to our attention to avoid people leaving disappointed. I am deeply sorry to hear that we did not meet your expectations on this occasion. Please let me know if you wish to discuss your experience more in detail and I will be pleased to assist you and address your complaint.Kind RegardsDesmond DsouzaDuty Manager

2/10 Terrible

Patrik

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
room are in the basement Smell of sewer and no windows
Stayed 3 nights in Nov 2023
Response from G Ali on Nov 17, 2023
Dear Patrik,Thank you for sharing your feedback about your recent stay at Park Grand London Kensington. We really appreciate your sincere feedback, however, I am glad that we were able to move you to the higher floor rooms straight away. I do apologise that we could not exceed your expectations during this visit, we will ensure a spacious room on the higher floor for you on your next visit.We would love to welcome you back soon.Kind Regards,G Ali