숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

스테이브리지 스위트 오클라호마 시티 에어포트, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 오클라호마 시티 에어포트, IHG 호텔
4411 Sw 15th, Oklahoma City, OK

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 364개 이용 후기 중 169개" "
평점 8 - 좋아요. 364개 이용 후기 중 85개" "
평점 6 - 괜찮아요. 364개 이용 후기 중 47개" "
평점 4 - 별로예요. 364개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 364개 이용 후기 중 30개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Shelby

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was under construction. I wasn’t made aware when I made reservations. The room wasn’t finished. There was painters tape on the walls. No blinds hung. A to do list left on the counter in the kitchen. The halls were warm. Construction items left in the hallways.
2024년 3월에 1박 숙박함
답변 제공: Cover girl 님, 2024년 4월 7일
Sorry you weren't aware of the renovation that was going on at the hotel i do apologize for the inconvenience. All room are finished and i would Love for you to come back and stay with us.

6/10 - 괜찮아요

Angela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They are trying to renovate with a facelift but I’m not sure it will be enough. Some of the staff were very friendly. Breakfast was limited, running out and not replenishing, but some of that may improve with the renovated handier space for serving. For a room along the road trip for a night it was not bad at all, but for a vacation stay of several days, desiring pool and hot tub, high pressure shower, I would look elsewhere. The room size for the price was GREAT! Honestly, just running some bleach and air fresheners would have helped tremendously. It just smelled stuffy pretty much everywhere but especially at the pool room. They DID have a wonderful selection of equipment in the fitness room!!! That was a definite positive!
2024년 3월에 4박 숙박함
답변 제공: Cover girl 님, 2024년 4월 7일
Please come back and stay with us once the renovation is finished had to move the breakfast to our meeting room because they were doing our lobby. The pool is open, and all room has been renovated.

10/10 - 훌륭해요

Susan

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Byron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The helpfulness of the staff and accommodations
2024년 2월에 11박 숙박함

10/10 - 훌륭해요

Keala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My kids favorite hotel
Very nice they are updating the hotel but still very nice. Only place we stay in OKC!! Kinda disappointed the hot tub and pool were closed.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Elise

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

John

2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room we reserved was not available. We were not notified and when we checked in the room we were given didn’t have room for 3 people and smelled bad. We were sent to another location but it took three tries to get a room that worked. However the room we were given was very very noisy and we couldn’t sleep
2023년 7월에 1박 숙박함
답변 제공: Hardwoker 님, 2023년 11월 8일
We do apologize for not contacting you about your room our hotel is under renovation can you please give us a second chance and come back and stay with us.

8/10 - 좋아요

Kristy

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

XIAOHANG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

8/10 - 좋아요

Loan 님, porter ranch

2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Marsha

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We did not get the room type we reserved and paid for. Hotel was in disrepair.
2023년 6월에 3박 숙박함
답변 제공: Hotel 님, 2023년 6월 26일
We truly do apologize that we were unable to give you the room you requested as our 4th floor is under renovations. Our manager is the one that approved and mode the room change and I have also made her aware of the feedback . Thank you for staying with us and we hope you will give us another chance once the renovations have been completed.

4/10 - 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 5박 숙박함
답변 제공: Front desk 님, 2023년 6월 26일
Thank you

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had ample hooks in bathroom and plenty room for this hotel.
2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 24일
Thank you for your feedback it is very much appreciated.

10/10 - 훌륭해요

Bonnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Front desk 님, 2023년 5월 24일
Thank you for your feedback it is very much appreciated

4/10 - 별로예요

Joshua

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty with stains all over the carpet. Staff does not clean room daily. Have to dump your own trash.
2023년 3월에 3박 숙박함
답변 제공: Front desk 님, 2023년 3월 21일
I do apologize about the stains in the carpet as far cleaning the room daily I believe you checked in Thursday so they wouldnt have cleaned your room and Saturdays the housekeepers dont do stayover and you checked out Sunday. Again I do apologize about the stains and we will be renovating soon so we hope you will give us another chance. Thank you for your feedback

10/10 - 훌륭해요

DOUGLAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Needs a Little TLC
The hotel room was exactly what we needed. Unfortunately, there was some indications of lack of maintenance (hole in the wall, etc.). The whole interior looked like it needed a bit of a refresh. Other than that, it was a good location, easy to get to and close to the airport. Despite the issues, we'd stay again,
2023년 2월에 3박 숙박함
답변 제공: Front desk 님, 2023년 3월 19일
Thank you so much we truly appreciate your feedback. We will be starting a renovation soon and hope to see you once those have been completed.

6/10 - 괜찮아요

Teresa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs repairs
Definitely in need of repair. Hole in wall, tile broke in bathroom and mold in grout in tub. Hottub was in major disrepair.
2023년 2월에 2박 숙박함
답변 제공: Front desk 님, 2023년 3월 19일
Thank you for this feedback we will use it to make improvements in the near future

2/10 - 너무 별로예요

Michelle

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets on the bed were stained with blood or some other bodily fluid, the furnishings are old, dirty, and outdated in the “suites”. Nefarious looking guests seem to frequent this property.
답변 제공: Front Desk 님, 2023년 2월 13일
We do apologize for the conditions of the room we will definitely be making sure our housekeepers do better as for the furniture being outdated we are going to be doing renovations soon and hope you will give us the opportunity to make this right

6/10 - 괜찮아요

Steven

6/10 - 괜찮아요

Morgan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was run down looking they didn’t have breakfast the hot tub didn’t work the beds looked dirty. It was a pretty decent size room but I could have found some other place better
답변 제공: Front Desk 님, 2023년 2월 13일
Thank you for your feedback as we will use this to train our staff better as we are striving to make the stay of other guest as well as yourself as pleasurable as possible

6/10 - 괜찮아요

Jose

아이를 동반한 가족 여행, 가족 여행
We always love Staybridge for the suites and with sofa beds. This hotel did not have sofa beds only sofas. They left trash in the kitchen in one of our rooms, which caused there to be gnats everywhere. The master bathroom had badly cracked tile and the soap shampoo dispensers were not refilled. The cook did not show up to cook breakfast and we had to find our own nearby. Overall the property was not in the best shape.
2022년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were there for a little under a month and our room got cleaned once. I filled out a room cleaning request which was ignored so I had to request it a second time. We also were not informed the policy of having to fill out a form to get cleaning..even though that was ignored. The maid was very nice the few times we did go by her in the hallways. Room above us was extremely noisy. Sounded like children jumping off the bed onto the floor.
2022년 10월에 27박 숙박함

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in late at night. Did not have the opportunity to look around much. So far so good
2022년 10월에 1박 숙박함

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay for a few days if you’re going to OKC.
Sam the front desk help we encountered was terrific. Made us feel welcome checking in & during the stay. No issues w amenities - FREE laundry was nice; but other guests need to realize that just bc it’s free doesn’t mean you leave your stuff in for hours until you feel ready to take it out. Breakfast was more than serviceable, didn’t use the pool. Only issue we had aside from that was a small lizard Of some type crawling around our bathroom one early morning; but I handled that. Convenient if you’re near the OKC airport, altho we didn’t have any travel issues driving downtown bc we did most of the travel on weekends.
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

Juan

2022년 8월에 3박 숙박함

8/10 - 좋아요

Sharon

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
The worst ever
Was the absolute worst ever. I get there early was told come back later for check-in. I return my room i booked a month in advanced was taken. They gave me 2 rooms instead we have small children so my wife and kids were separated. They didnt clean the rooms i had to go to the front desk each day to get clean towels.
2022년 7월에 6박 숙박함

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The suite was very spacious. Nice and cool after a day at the Zoo.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When greeted by staff member Christine I felt she was condescending and didn’t care about me as a customer at all. I had to ask her all the questions I expected her to ask me. It was a dog show weekend and there were many people with dogs there and she didn’t ask if I had a pet. I had questions about the pet form and she admitted she’d been there a year and had never even read the form. Said it didn’t matter anyway. Maybe it was an off day for her but it put me off about knowledgeable staff at Staybridge. Other staff were fine.
2022년 6월에 3박 숙박함

8/10 - 좋아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2022년 6월에 2박 숙박함

4/10 - 별로예요

Ronda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not pleasant
Carpet in the room could be replaced or even properly cleaned looked dirty. Doors to both bedrooms did not close as they are missing parts, hot tub did not work, pool towels are the size of hand towels
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Lori

가족 여행
좋아요: 직원 및 서비스
Staff was great, except for the last day. They had trouble getting food for breakfast, which I understand. Laundry machines were broke and moldy except for like two. Our room was only cleaned one day after asking for more towels and we stayed for 10 days. Lots of noise from kids screaming outside playing ball late at night.
2022년 6월에 10박 숙박함

4/10 - 별로예요

Larry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The outside area looks beautiful. The inside of the building is very dirty! Our room smelled loke musty mold, there was vomit splatter on the floor and cabinet of the bathroom. Overall the whole room just felt dirty! The pool and hot tub were disgusting, looked like they were Never cleaned, floating hair balls, bandaid, bugs, in the pool. The hot tub was broken, discolored, and just felt dirty Overall! Will never stay here again!
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Sheila

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Cleanest, property damages bathroom door and electric plug
2022년 6월에 2박 숙박함

4/10 - 별로예요

Lonnette

2022년 5월에 2박 숙박함

4/10 - 별로예요

Antonio

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE GOOD: Extremely friendly and polite staff. The breakfast was good, Christian the lady working the breakfast buffet was working hard and fast daily keeping up with all the traffic in and out. Convenient location, lots of dining options and spacious parking, the staff was very polite and understanding. The Bad: Rooms stink! run down, urine behind toilets, sticky kitchen floor, stains everywhere. Only one elevator works but barely, no one felt safe in it and there was no ventilation in the elevator. As for amenities only 3 washers worked, one dryer worked. The dryer that work does not work well, after 3 cycles I took my clothes up to my room and hung them, the rest I went to laundry mat to dry. When I asked for room service I was told they only clean on weekdays (but will exchange towels) So Monday when I asked for my room to be cleaned the cleaning lady informed me I needed to make a 24 hour request. Since I was checking out Tuesday that made no sense. The body wash and hair soap dispensers were empty too. Place looks Great from the outside but the inside is really run down and it is not possible to get over the odor in the rooms, many guests said the same as we chatted in the common areas. One of the managers did tell me they were going to remodel soon.
2022년 5월에 4박 숙박함

8/10 - 좋아요

Adam

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was nice having two bedrooms, separated by a foyer. It really helped keep the kids far enough away so they could be kids, but not disturb us. We all enjoyed the swimming pool. However, we were greatly unhappy that the hot tub was down the entire visit.
2022년 3월에 4박 숙박함

8/10 - 좋아요

holly

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pool and hot tub were dirty, box spring on bed was broken and noisy, had to ask for a hair dryer. Breakfast was awesome and staff was polite, stay was ok.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Amari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience! Super friendly and helpful staff.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 직원 및 서비스
The laundry facility was in poor repair with only one washer and one dryer working. Washer was moldy.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Basketball Weekend!!
This is a nice hotel, and it is a little dated a little. But that is okay with me. We had a nice rest, and they let us grab breakfast before it was time to serve. My granddaughter had a basketball game at eight am across the town, which was great because we had seven grandbabies with us, so that was a huge blessing.
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Bryan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never stay there again
Room keys hardly worked. Room was smelly so was hotel of must and cigarettes. Furniture worn out. Shower was dirty. No shampoo or soap.
2022년 3월에 4박 숙박함

2/10 - 너무 별로예요

Brandon

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arriving at the hotel, the checkin took forever. The first room was not the sale room that I paid for. The second room I was put in was not cleaned and did not have sheets on the bed. The 3rd room was fine but the remote didn’t work and there was absolutely nothing in the cabinets to be able to use the kitchen like most hotels offer. I also requested my room to be cleaned one day and they never came. I requested a cleaning again and the lady came in while I was still there and had a terrible attitude. The soap dispenser was empty, there was no hair dryer, no iron, etc. They also could not provide me with a hair dryer. In 2022, what hotel doesn’t offer a hair dryer. The last of my 10 days included my truck getting broken into with several items stolen. Of course they have no cameras. This is the worst hotel I’ve stayed at in a long time and I stay in many.
2022년 3월에 8박 숙박함

10/10 - 훌륭해요

Hailey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was amazing and felt right at home loved the kitchenette set up and spaciousness
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Brooke

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Sheri 님, 2022년 2월 9일
Thank you

6/10 - 괜찮아요

Cortney

좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 1월에 2박 숙박함

2/10 - 너무 별로예요

Jeff

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2022년 1월에 3박 숙박함
답변 제공: Sheri 님, 2022년 1월 16일
Thank you. We will be using your response to improve guest satisfaction.