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엠버시 스위트 바이 힐튼 보스턴 말보로 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 보스턴 말보로
123 Boston Post Rd W, Marlborough, MA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 663개 이용 후기 중 494개" "
평점 8 - 좋아요. 663개 이용 후기 중 96개" "
평점 6 - 괜찮아요. 663개 이용 후기 중 34개" "
평점 4 - 별로예요. 663개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 663개 이용 후기 중 21개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

SEUNGMIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함
답변 제공: Hotelmgmt 님, 2023년 1월 17일
We love to hear from our guests and are just thrilled you had a great time. Thank you and come back soon!

10/10 - 훌륭해요

Sun jung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 3박 숙박함

6/10 - 괜찮아요

Samantha

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
Property very nice - unhappy with expedia
2024년 4월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 16일
Samantha, we're glad you had a great stay with us, though we're sorry to hear about the frustrations with your third-party booking site. We appreciate your feedback and hope to provide you with a more seamless experience next time.

10/10 - 훌륭해요

Jennifer

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay at this hotel. Clean, friendly staff, AWESOME breakfast! Definitely will stay again if we are in the area. Absolutely no complaints.
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 16일
Jennifer, we're delighted to know that you fully enjoyed your stay at the Embassy Suites by Hilton Boston Marlborough! Thank you for choosing us and sharing your appreciation for our friendly service and delicious complimentary breakfast. We're already looking forward to your next visit!

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 16일
Gabriel, thank you for staying with us at the Embassy Suites by Hilton Boston Marlborough! We're pleased you had a positive experience, and we look forward to hosting you again soon!

8/10 - 좋아요

robert 님, Concord

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 16일
We appreciate your high rating, Robert. It was a pleasure hosting you, and we hope to welcome you back soon!

10/10 - 훌륭해요

Tim

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel full of electrical line people (snowstorm, widespread power outages), so parking lots were full. Many family guests too. Hotel quiet, well run, friendly. Good breakfast (complimentary with room). Rooms themselves were efficiently organized small suites. Nothing elaborate, not big, but useful, comfortable, neat. This was a good experience and good value at $200/night all-in. Would be happy to visit again.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 10일
Thank you, Tim, for sharing that you had a positive experience despite the snowstorm! It's great to hear you found our property quiet and comfortable, and that the breakfast was to your liking. We're glad our accommodations met your needs and provided good value. We look forward to welcoming you back for another pleasant stay soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 9일
We appreciate your five-star rating and kind words about our location, Christine. It's great that it played a part in making your visit enjoyable. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very comfortable !
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 9일
Thank you, Wendy, for highlighting the cleanliness and comfort of our hotel. We're thrilled you enjoyed your stay and can't wait to have you with us again at the Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

KWAME

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent, And I will be staying there again
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 6일
Becoming your property of choice when in town is the greatest compliment, Kwame! Thank you for your review. We look forward to seeing you again soon here at Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Kandi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so helpful and friendly
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 3일
We are proud to learn that our team provided you with warm and impeccable hospitality, Kandi! Thank you for sharing your compliments. Hopefully, your travels will bring you back for another seamless stay here at Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Reina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena calidad tiene todo lo nesesario para hospedarse y sobre todo muy Rico desayuno incluido 👍
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 3일
Reina, we value your insights and appreciate you taking the time to share them. It was wonderful welcoming you to Embassy Suites by Hilton Boston Marlborough and ensuring a comfortable and convenient travel experience for you. We were thrilled to start your mornings off right with our delicious complimentary breakfast and we hope it has enticed you to return and indulge further.

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about our stay and property was 5 stars!
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 19일
We're delighted, Liz, to learn that your stay was everything you hoped for and more! Thank you for the five-star review. We can't wait to have you with us again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Celia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was all good.
2024년 3월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 19일
Celia, we're glad that every aspect of your stay was satisfying! Your positive feedback has brightened our day, and we look forward to having the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thank u .its was very nice and comforting
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 19일
We're so pleased to hear you found your stay pleasant and comfortable, Ricardo! Thank you for sharing your positive experience. We hope to see you again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Patricia 님, Providence

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Handicap accessibility was off the charts wonderful
2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 16일
Patricia, it's wonderful to know our accessibility features exceeded your expectations. Ensuring all our guests feel comfortable and supported is a top priority for us at the Embassy Suites by Hilton Boston Marlborough. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Dingmao 님, Richmond Hill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner is little bit noisy
2024년 3월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 14일
Thank you for taking the time to review your stay, Dingmao! While we’re glad your time with us was five-star worthy overall, we're sorry to hear that the air conditioning's noise level was a bit of a disturbance. Your comfort is important to us, and we'll look into this issue with maintenance. We look forward to hosting you again soon!

10/10 - 훌륭해요

Tania 님, Millbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean, good food, pool and hot tub was clean. Nice staff. Will return!
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 14일
Tania, hearing that you enjoyed your stay and would choose to return has brought a smile to our faces! Thank you for choosing the Embassy Suites by Hilton Boston Marlborough and sharing your compliments on our cleanliness, amenities, and dining. We’re excited for the chance to host you again!

8/10 - 좋아요

Mincho

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet indoors, just a little noisy from traffic outside and the nearby fast food chain.
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 8일
Mincho, we are happy our peaceful ambiance throughout the property was ideal, and we hope the outside sounds did not disrupt your stay. We would love to welcome you back to Embassy Suites Boston Marlborough whenever you are in the area. Thank you!

10/10 - 훌륭해요

Khrystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went specifically for the pool and hot tub. The pool was warm and they were both very clean! The entire hotel was very clean. Great breakfast!! Will definitely be back.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 5일
Khrystal, we're so glad that our amenities brought you to stay with us at the Embassy Suites by Hilton Boston Marlborough! Thank you for your compliments on our heated pool, clean property, and free made-to-order breakfast. We look forward to welcoming you back soon for more relaxation and enjoyment!

10/10 - 훌륭해요

Nichole

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 28일
There is nothing better than earning five-stars from a valued guest, Nichole! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Stacie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a beautiful hotel with everything you need. I love how you have knee hockey rooms for the kids.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 26일
Thank you for the five-star review, Stacie! We're thrilled to know that we fulfilled all of your hospitality needs and that the knee hockey room was a hit with your kids. It's always our pleasure to provide a fun and comfortable stay for our guests here at the Embassy Suites by Hilton Boston Marlborough, and we hope to see you again soon!

6/10 - 괜찮아요

Richard

2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
Thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over, Richard.

10/10 - 훌륭해요

Elma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love or staying in the place is clean and comfortable. New architecture ! So beautiful
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 22일
Here at Embassy Suites by Hilton Boston Marlborough, we strive to ensure an elevated and unparalleled hospitality experience. Reading we did that for you fills us with pride. Thank you, Elma. See you next time!

10/10 - 훌륭해요

KIMBERLY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was the best i ever had at a hotel.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 22일
Kimberly, it was a pleasure to start your days off right with our complimentary breakfast at the Embassy Suites by Hilton Boston Marlborough! We're thrilled you appreciated the fresh and delicious choices. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Arnold 님, Boston

연인과의 여행
좋아요: 청결 상태
The property was clean and in good condition however, I had difficulty sleeping due to a very noisy HVAC system and air vent outside of my room.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 13일
Arnold, we're pleased you found our property clean and well-kept, but we sincerely apologize that the HVAC system's noise level was disruptive. Your rest and comfort are important to us, and we'll work with our team to resolve this issue promptly. We hope to welcome you back soon for a quieter and more pleasant stay. Thank you for your feedback.

10/10 - 훌륭해요

Lisa 님, Bethel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was polite, a quick text after we got to the room to make sure all was good
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 13일
Your comfort and satisfaction are our top priorities, Lisa, so knowing you appreciated our team's effort to ensure a pleasant stay means a lot to us! Thank you for your kind comments. All of us here at the Embassy Suites by Hilton Boston Marlborough look forward to welcoming you back soon!

8/10 - 좋아요

Belinda

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room and facilities were clean. Breakfast was amazing and the staff working breakfast friendly and caring, especially the men cooking the omelettes. Parking plentiful. We had an issue with getting our room cleaned (3 requests) never cleaned the 3 nights we were there and requested clean towels never showed. The Whirlpool was filled with little kids and kid toys. Parents were there using it as the kiddie pool. Complained to the front and no-one did anything about it.
2023년 12월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 13일
Thank you, Belinda, for your kind words about our clean accommodations and the quality of our complimentary breakfast. We're especially glad our breakfast team made your mornings brighter! However, we sincerely regret the opportunities that we missed to fulfill your housekeeping requests and address your concerns in the pool area. We aim to provide attentive care at all times and will address these oversights with our team to ensure they're not repeated. We look forward to welcoming you back and providing a more seamless experience soon.

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly! Hotel was very clean!!
2024년 2월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 7일
Jeremy, we're so glad that our welcoming service and spotless property impressed you! Thank you for the wonderful comments. We would love to have you back with us at the Embassy Suites by Hilton Boston Marlborough the next time you visit our area!

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 6일
We're thrilled to receive your five-star rating, Dan! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience!

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like Hilton hotels when we travel. This Embassy Suites in Marlborough MA, was very nice. Next time we visit Marlborough, we will use this again.
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 3일
Reading we won you over and have become your top choice when in town is the highest compliment! Thank you, Joseph, from everyone at Embassy Suites by Hilton Boston Marlborough. We hope you will be back soon!

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and hot tub area was warm and clean. The made to order breakfast was amazing.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 30일
Barry, we are delighted you had an excellent stay and were pleased with our amenities and complimentary breakfast! Thank you for choosing us and sharing your five-star review. We hope you'll return to relax with us again soon at the Embassy Suites by Hilton Boston Marlborough!

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, breakfast was excellent.
2024년 1월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 26일
Our famously fresh hot breakfast is a guest favorite, Paul, and we love that it started each morning off perfectly! Thanks for all of your generous compliments. Be sure to choose Embassy Suites by Hilton Boston Marlborough whenever you are in town!

10/10 - 훌륭해요

Rosemarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Served its purpose & then some!
One of the best stays I had In a while.
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 18일
It's wonderful, Rosemarie, to hear that your stay exceeded expectations! Thank you so much for choosing the Embassy Suites by Hilton Boston Marlborough and sharing your high praise. We look forward to welcoming you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 16일
Thank you for your top score! We look forward to your next stay with us at the Embassy Suites by Hilton Boston Marlborough.

6/10 - 괜찮아요

Wayne

별로예요: 청결 상태, 직원 및 서비스
Try another Hilton hotel
The lobby of the hotel is amazing and inviting. Check in was nice and easy. Went to the room and made a coffee in the rooms "Keurig", only to find maggots in the coffee maker. Went and asked the front desk for a new one, after 3 more coffee machines that didn't work I was done. Breakfast is good, if you want to fight through 100 people to get food. The room hadn't been cleaned properly in forever. None of the housekeeping speaks English. They automatically checked me out @330am the day we were leaving. Asked for a late check out(noon time), housekeeping still broke in the room @11am while we were packing. I have had a great experience with these Hilton honors hotels, but I did not like my experience this time. Also was harassed by a Hilton honors rewards associate for 20 minutes while trying to check in in the hotel lobby. He was very aggressive trying to get me to book a trip and use my reward points while paying up front at that time. I was very forward saying it was not interested while my hands were literally filled with luggage. That did not deter him from continuing his aggressive tactics to try to get me to purchase a trip.
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 16일
Thank you Wayne for sharing your experience. It's great to hear that our lobby impressed you and check-in was smooth. We've noted the issues with the coffee maker and the breakfast area's crowd. Your comments about room cleanliness and the early checkout have been taken seriously. We're also attentive to your feedback regarding the Hilton Honors associate. We're committed to enhancing our guest experience and look forward to welcoming you back for a stay that meets your expectations.

10/10 - 훌륭해요

Kathryn

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 2월 4일
Thank you for rating your stay so highly, Kathryn! We hope to be your preferred property whenever your travels bring you to the area.

10/10 - 훌륭해요

Iliana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my third time staying here with my friends and it’s always an amazing place to stay at.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 12일
We are honored to read we have won you over, Iliana! It is always a pleasure welcoming you back to Embassy Suites by Hilton Boston Marlborough and sharing our top-notch service and leisure amenities. Hopefully, you and your friends can plan another trip soon!

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 10일
Your star rating is greatly appreciated, Sally, and it will be our pleasure to welcome you back!

10/10 - 훌륭해요

Alexandre

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 29일
Thank you for the five-star rating, Alexandre! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 - 훌륭해요

Alexandre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always good
2024년 1월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 8일
Alexandre, thank you for your loyalty and positive feedback! We're delighted to hear that you consistently enjoy your stays with us at Embassy Suites by Hilton Boston Marlborough. We look forward to welcoming you back for another great experience soon!

10/10 - 훌륭해요

Greta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
It's exciting to learn that you had a great stay! Please revisit soon, Greta!

10/10 - 훌륭해요

Elia 님, Springfield

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it my family love this hotel the pool the food everything
2023년 12월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Providing you and your family with the perfect home away from home is always a pleasure, Elia. We are thrilled our leisure amenities and dining options impressed you all here at Embassy Suites by Hilton Boston Marlborough! Hopefully, a return trip is in your plans. Until then!

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and welcoming. Particularly the bartender.
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 6일
Alex, we are happy our team could offer you a warm hospitality experience throughout your stay. Thank you for taking a moment to share your positive feedback! We would love to host you again soon here at Embassy Suites by Hilton Boston Marlborough.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My husband and I wanted to have a nice quiet weekend together for the New Year and it was great. Clean and comfy, always love coming here.
2023년 12월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 4일
Having you and your husband ring in the New Year with us at Embassy Suites by Hilton Boston Marlborough was a joy, Michelle. Thank you for choosing our location for your weekend escape. We always love having you and hope you will be back soon!

10/10 - 훌륭해요

Lauren

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 5일
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Lauren!

10/10 - 훌륭해요

Meghan

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 31일
It's rewarding to see that you had a great stay, Meghan! Thank you and we hope you'll join us for another five-star experience soon!

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 2일
It was a pleasure to serve as your home-away-from-home, Steve, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 - 훌륭해요

Cynthia

2023년 12월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 31일
Your five-star rating truly brightens our day, Cynthia! Please visit us again.

4/10 - 별로예요

Rose

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Poor front desk and housekeeping communication
Would have rated it higher if not for the hassle and rudeness given to us on our last day. We spoke with front desk of our departure time and they confirmed. But housekeeping came while we were gone and took all our personal belongings. The front staff was impatient instead of understanding how upsetting and how they've inconvenienced us. They did return our most valuable items but not the food/snacks/drinks.
2023년 12월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 3일
Thank you for bringing your experience to our attention, Rose. We deeply apologize for the inconvenience and the misunderstanding with housekeeping. This situation is certainly not typical nor reflective of our high standards for service, and we will address it with our team to ensure better communication in the future. We value your feedback and would love the opportunity to make it up to you on your next stay.