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소피텔 리젠드 그랜드 암스테르담 여행 후기

5 out of 5
소피텔 리젠드 그랜드 암스테르담
Oudezijds Voorburgwal 197, Amsterdam, North Holland

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 802개" "
평점 8 - 좋아요. 1001개 이용 후기 중 138개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 40개" "
평점 4 - 별로예요. 1001개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 12개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

EUN KYEONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함
답변 제공: Joep 님, 2018년 12월 17일
Thank you very much for sharing your 5 out of 5 grade here on Hotels.com It is a pleasure to read that we exceeded your expectations and we hope to welcome you back soon at The Grand.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Ron 님, Glen Mills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is gorgeous and the staff is excellent. If you want a quiet room, do not get a canal view. Loud drunk people walking past all hours of the night.
2024년 2월에 4박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 4월 19일
Thank you for your positive feedback regarding your recent stay at Sofitel Legend The Grand and our excellent ambassadors. We are delighted you enjoyed your stay with us. We apologize for any disturbance caused by noise from the canal. We will look into ways to minimize this issue for our guests in the future. We appreciate your feedback and hope to welcome you back for another enjoyable stay at The Grand.

10/10 - 훌륭해요

Jean 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. Friendly staff, excellent food, centrally located.
2024년 4월에 4박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 4월 12일
Thank you very much for your kind words regarding your stay in our prestige suite with canal view at Sofitel Legend The Grand. We are delighted to hear that you appreciated the friendliness of our ambassadors and the excellent food. We are also pleased to know that you enjoyed the hotel's prime location and we look forward to welcoming you back for another enjoyable stay in the future at The Grand.

10/10 - 훌륭해요

SANDEEP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hidde van der Flier - Duty Manager 님, 2024년 4월 8일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend The Grand Amsterdam. Your feedback score indicates that we have successfully met your expectations, and we are delighted to read this. We hope to welcome you back again for your next trip to Amsterdam.

10/10 - 훌륭해요

Erin

Very nice
2024년 4월에 2박 숙박함
답변 제공: Hidde van der Flier - Duty Manager 님, 2024년 4월 5일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend The Grand Amsterdam. Your feedback score indicates that we have successfully met your expectations, and we are delighted to receive this positive rating. We hope to welcome you back again for your next trip to Amsterdam.

6/10 - 괜찮아요

Trevor 님, Southport

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 28일
We are sorry to hear that your stay with us fell short of your expectations at Sofitel Legend The Grand Amsterdam. Your feedback score from 3 out of 5 is invaluable. Guest satisfaction is our top priority, and our ambassadors are committed to upholding the high standard of five-star service that we are known for, ensuring every guest receives nothing short of excellence. Hopefully we have been able to satisfy most of this. Your feedback is important to us, and we invite you to contact our Guest Relations to share any additional details about your stay, allowing us the opportunity to address any concerns and find a suitable solution.Your satisfaction is our top priority, and we hope for the opportunity to welcome you back to The Grand for your future trip to Amsterdam.

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice bed, quiet room. Amazing breakfast and great location staff was amazing
2024년 3월에 3박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 26일
Thank you so much for your positive feedback regarding your recent stay at Sofitel Legend The Grand. We are thrilled to hear that you enjoyed our comfortable Sofitel Mybed, quiet room, and especially our amazing breakfast served at Bridges. It is wonderful to know that our location and ambassadors lived up to your expectations. We hope to welcome you back in the future at The Grand for another enjoyable stay.

10/10 - 훌륭해요

Tremaine

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 3월에 4박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 16일
Thank you for your fantastic feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are thrilled to hear that you had a great stay with us and awarded us a perfect score. It is wonderful to know that you enjoyed your time here. We look forward to welcoming you back for another fantastic stay in the future at The Grand.

2/10 - 너무 별로예요

joseph 님, allentown

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was horrible. The lighting (or lack of it) in the room was ridiculous. The bathroom layout was bizzare. Sink at one end, toilet at the other and shower in the middle. Had to walk through the shower to go from toilet to sink.
2024년 3월에 2박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 16일
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with the Sofitel Mybed, lighting, and bathroom layout did not meet your expectations. Kindly be aware that our hotel rooms come in various layouts and we regret that yours did not align with your needs and preferences. Your comments are valuable to us, and we will take them into consideration as we continue to strive for improvements. Despite the challenges you encountered, we hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back at Sofitel Legend The Grand Amsterdam.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 5일
Thank you for the excellent rating. We are delighted that you had a great experience during your stay at Sofitel Legend The Grand Amsterdam. We look forward to welcoming you back for another wonderful visit in the future.

10/10 - 훌륭해요

rebecca

Luxurious Especially great beds and great service
2024년 2월에 2박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 3월 3일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend the Grand Amsterdam. Your feedback score indicates that we have successfully met your expectations. Our aim is to provide all our guests with our five star service during their stay and I am proud to read how you have experienced the service of our ambassadors. We will be more than delighted to welcome you back for your next travel to Amsterdam.

10/10 - 훌륭해요

Jefferson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an issue upon check in and the staff went above and beyond to rectify it immediately. Special thanks to Fillipo, whose actions and generosity define hospitality. He made our stay extra special. If only all hotels could have staff members like him. World class hotel, world class staff. Highly recommended. Will absolutely stay at the Sofitel Grand in the future.
2024년 2월에 1박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 2월 27일
Thank you for taking the time to share your experience regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are pleased to hear that you had a positive stay with us, and we appreciate your rating of 5 out of 5.It is wonderful to hear that our attentive ambassador contributed to your satisfaction during your stay. We will gladly pass on your compliments to the team as recognition for their exceptional efforts. We are grateful for your recommendation and it would be wonderful to have you stay with us again at The Grand on your next trip to Amsterdam.

10/10 - 훌륭해요

Kirill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel, nice location
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 2월 4일
Thank you for taking the time to review your stay with us. We really appreciate your wonderful rating and we are very delighted to hear you enjoyed the nice location and the hotel! We look forward to the pleasure of hosting you again at Sofitel Legend the Grand for your future stay in Amsterdam.

10/10 - 훌륭해요

Thomas

2023년 12월에 4박 숙박함
답변 제공: Timo Zijlstra - Duty Manager 님, 2024년 2월 4일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend the Grand Amsterdam. Your feedback score indicates that we have successfully met your expectations. We will be more than delighted to welcome you back for your next travel to Amsterdam.

8/10 - 좋아요

ANTONIO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In general the structure appears clean, elegant, but with high-cost services
2023년 12월에 9박 숙박함
답변 제공: Stan Cremers - Senior Duty Manager 님, 2024년 1월 8일
First of all, we wish to thank you for sharing your experience here on Expedia about your recent stay with us at Sofitel Legend the Grand Amsterdam. First of all I would like to thank you for your the compliments with regards to our decor, we embrace our history and are more than proud to show our guests. I would also like to thank you for your feedback with regards to the value of our services. We will discuss this matter internally and take appropriate actions where possible. Hopefully we may welcome you back at Sofitel Legend the Grand Amsterdam during your next trip to the Netherlands.

10/10 - 훌륭해요

Lorenzo

2024년 1월에 2박 숙박함
답변 제공: Stan Cremers - Senior Duty Manager 님, 2024년 1월 8일
First of all, we wish to extend our gratitude for choosing Sofitel Legend The Grand for your most recent stay. We greatly appreciate your very positive feedback and we are thrilled to learn that you have enjoyed your visit with us. We will be more than delighted to welcome you back for your next travel in Amsterdam.

10/10 - 훌륭해요

Lily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elegant hotel with the kindest and most professional staff! Special thanks to Sofia at the concierge desk for being so sweet and helpful ♥️ I will for sure be back!
2023년 12월에 5박 숙박함
답변 제공: Stan Cremers - Senior Duty Manager 님, 2024년 1월 8일
We wish to thank you for taking the time to write this review. At Sofitel Legend The Grand Amsterdam we always strive for excellence and it is always a pleasure to receive positive feedback. We would especially like to extend our gratitude for your kind words regarding our colleagues, we will be sure to share them with our team. We are more than pleased to read you have enjoyed your Suite and all the facilities our hotel has to offer. We will be more than delighted to welcome you back for your next stay in Amsterdam.

10/10 - 훌륭해요

Lionel Bruno Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, great staff, perfect location within the city. Staff was friendly and professional. Absolutely would return when we visit again.
2023년 12월에 2박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 12월 29일
Thank you very much for your recent stay with us during this festive season and for sharing your wonderful review here on Expedia. It was a pleasure having you and we do hope to welcome you back at Sofitel Legend The Grand Amsterdam in the near future.

2/10 - 너무 별로예요

Tommy

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Amazing hotel rooms very high standard, but many of the hotel employees and staff are very arrogant and passive aggressive and they intentionally created fake conflicts to embarrass the hotel guests. I only come back for the rooms, because the staff is always rude.

10/10 - 훌륭해요

KEVIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 12월 6일
We wish to thank you for taking the time to write this review. At Sofitel Legend The Grand Amsterdam we always strive for excellence so it is always a pleasure to receive positive feedback. We are delighted to learn you enjoyed your visit with us. We hope to welcome you back soon for your next travel to Amsterdam.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heerlijke ervaring van bij aankomst tot vertrek. Zeer luxueus hotel met dito service. Mag zich terecht een vijfsterrenhotel noemen.
2023년 11월에 1박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 12월 1일
Hartelijk dank voor uw recente verblijf met ons in The Grand en hartelijk dank voor het delen van uw prachtige woorden hier op Hotels.com. Het is fantastisch te lezen dat u heeft genoten van uw verblijf en wij hopen u snel weer te mogen ontvangen.

10/10 - 훌륭해요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 stars with smiles.
From arrival to departure, this was.one of the more pleasant and relaxing hotel experiences we have had as a family. Friendly faces, fast check in with a relaxing refreshment. Clear explanation of all important facilities, breakfast and restaurants. Arrived in an upgraded room, which was spotless. Felt very new ab well maintained. Butler and consciereg service was outstanding and fast. Room service good and well priced. Restaurants for both relaxed and fine dining. Will definitely return.
2023년 11월에 3박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 11월 29일
We very much appreciate your comments regarding your stay at Sofitel Legend The Grand Amsterdam. It is a pleasure to learn that you have enjoyed your stay with us and that the service provided by our ambassadors exceeded your expectations. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are certain your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is 5 star from start to finish! The reception is very warm and efficient with welcoming environment. Will be back!
2023년 11월에 3박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 11월 29일
First of all, we wish to extend our gratitude for choosing Sofitel Legend The Grand Amsterdam for your most recent stay. We greatly appreciate your very positive feedback and we are thrilled to learn that you have enjoyed your visit with us. We will be more than delighted to welcome you back for your next visit to Amsterdam!

10/10 - 훌륭해요

dayna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 11월 22일
Thank you very much for your wonderful 10 out of 10 review score regarding your most recent stay with us at Sofitel Legend the Grand Amsterdam. It would be a true pleasure to welcome you back again during your next trip to Amsterdam.

10/10 - 훌륭해요

Cameron

2023년 11월에 1박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 12월 9일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend The Grand Amsterdam. Your feedback score indicates that we have successfully met your expectations, and we are delighted to read that. We hope to welcome you back again for your next travel to Amsterdam.

10/10 - 훌륭해요

Ming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 11월 8일
Thank you for your wonderful 5 out 5 review score. We are more than pleased to see that you have enjoyed your visit. We are looking forward to welcome you back again soon at The Grand.

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing experience during my stay in Amsterdam. I travel often and their hospitality has been unmatched, I will certainly remain a loyal member and recommend all to stay here. I dined at Bridges only for breakfast which was lovely and most importantly delicious.
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 24일
Thank you for your amazing review and for choosing us during your visit to Amsterdam. We are thrilled to hear that our hospitality left a lasting impression on you. Your loyalty means the world to us, and we are delighted that you had a lovely breakfast experience. We look forward to welcoming you back and providing you with another exceptional stay at Sofitel Legend The Grand Amsterdam.

10/10 - 훌륭해요

Gilda

2023년 9월에 5박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 11월 10일
We appreciate your excellent rating of 5 out of 5 for your recent stay at Sofitel Legend The Grand Amsterdam. Your feedback indicates that we have successfully met your expectations, and we are delighted to read that. We hope to welcome you back again for your next travel to Amsterdam.

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 19일
Thank you for taking the time to write this lovely review on Hotels.com. Your feedback is very much appreciated and we will share it with the entire team. We hope to welcome you back in the near future at Sofitel Legend The Grand Amsterdam.

10/10 - 훌륭해요

Eric 님, Vienna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic central location. Everything is nearby.
2023년 10월에 3박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 18일
Thank you for sharing your positive feedback after you stay at The Grand. We are delighted that you appreciated our prime location. Your kind words are truly appreciated. We hope to welcome you back for another excellent stay at Sofitel Legend The Grand Amsterdam.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 10월 16일
We would like to thank you for your recent stay with us at Sofitel Legend The Grand Amsterdam and for sharing your most kind rating of 5 out of 5 here on Orbitz. It was a pleasure having you with us and we do hope to welcome you back soon.

10/10 - 훌륭해요

Caryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 28일
Thank you for your wonderful review and for choosing to stay with us. We are thrilled that you enjoyed your visit at The Grand. We look forward to welcoming you back soon for another great experience.

10/10 - 훌륭해요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación
2023년 10월에 2박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 10월 8일
We very much appreciate that you took the time to review your stay at the Sofitel Legend The Grand Amsterdam. It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading. We hope to be able to welcome you back to Sofitel Legend The Grand Amsterdam in the near future.

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Small rooms for the price, but still worth it. Perfect location
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 2일
Thank you very much for your wonderful review regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted that you have enjoyed your experience with us. We will be more than enchanted to welcome you back for your next trip to Amsterdam.

2/10 - 너무 별로예요

Rafael

2023년 9월에 5박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 10월 15일
We appreciate your feedback, and we apologize for any inconvenience you experienced during your recent stay at Sofitel Legend The Grand Amsterdam. We would like to ensure your concerns are addressed promptly. Our Guest Relations team is currently attempting to reach you to discuss your experience in more detail. Thank you for bringing these matters to our attention, and we look forward to the opportunity to regain your trust and provide you with the exceptional experience that many of our guests have grown so fond of.

10/10 - 훌륭해요

Erin

2023년 8월에 8박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 9월 13일
Thank you very much for your positive review regarding your most recent stay at Sofitel Legend The Grand Amsterdam. We are enchanted that you have enjoyed your visit with us. We will be more than delighted to welcome you back for your next trip to Amsterdam.

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property. Friendly staff. Nice suite
2023년 8월에 3박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 8월 5일
We truly appreciate your comments regarding your recent stay at the Sofitel Legend The Grand Amsterdam. It is very rewarding to read such a positive feedback. We are delighted that you have enjoyed our hotel facilities, and the friendliness of our ambassadors. We hope to welcome you back again for your next visit to Amsterdam.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 7월 27일
Thank you for taking the time to review your most recent stay at Sofitel Legend The Grand Amsterdam here on Expedia. It is always a pleasure to receive such a positive feedback. This 10 out of 10 rating indicates we have met your expectations, which is always very encouraging for the entire team. We hope to have the pleasure of welcoming you back to our hotel in the near future.

8/10 - 좋아요

Yuji

답변 제공: Hélène Faury - Duty Manager 님, 2023년 8월 9일
Please allow us to express our gratitude for your review regarding your stay at Sofitel Legend The Grand Amsterdam. It is a delight to learn that your overall experience was positive. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 - 훌륭해요

Marcin

가족 여행
This is the best hotel that I’ve ever stayed at, and I’ll be back.
2023년 7월에 1박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 7월 15일
First of all, we wish to extend our gratitude for choosing Sofitel Legend The Grand for your most recent stay. We greatly appreciate your very positive feedback and we are thrilled to learn that you have enjoyed your visit with us. We will be more than delighted to welcome you back for your next travel in Amsterdam!

6/10 - 괜찮아요

Churunal

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This is an excellent hotel, however, I have to rate this experience as poor. I had a week stay booked through expedia, there was confusion regarding the inclusion of breakfast. This was clarified promptly by Expedia but the reception team was very reluctant to act swiftly. I was charged and refunded, but the worst experience was on checking out they questioned me again about this by this gentleman trying to exert his power. I really feel sorry for him doing this job and bringing disgrace to the hotel.
2023년 4월에 5박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 7월 16일
First of all, we wish to thank you for sharing your experience here on Expedia about your recent stay with us at Sofitel Legend the Grand Amsterdam. It is very regrettable to read that during your visit you have encountered inconveniences with regards to the breakfast and service provided at the Front Office Department. As we always strive for excellence, your feedback is very important to us. On this note, our Guest Relations Department will reach out to you to further investigate this matter and learn from our mistakes. We truly hope that you will give us the opportunity to welcome you back at the Grand and redeem your trust.

10/10 - 훌륭해요

Marcin

2023년 7월에 3박 숙박함
답변 제공: Hélène Faury - Duty Manager 님, 2023년 8월 2일
Thank you very much for your positive review regarding your most recent stay at Sofitel Legend The Grand Amsterdam here on Expedia. We are enchanted that you have enjoyed your visit with us. We will be more than delighted to welcome you back for your next trip to Amsterdam.

10/10 - 훌륭해요

sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service from the staff and housekeeping. We were lucky enough to stay in the same room. We occupied two weeks ago, and it was prepared to perfection.
2023년 6월에 1박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 6월 30일
Thank you very much for your wonderful review score regarding your latest visit to us at Sofitel Legend The Grand Amsterdam. It is a pleasure to see that you have enjoyed your stay with us and we would be more than pleased to welcome you back again soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Beware hot rooms - no AC
Good hotel but no air conditioning while it was very hot in Amsterdam. How is it possible to be an expensive and established hotel chain and not have air conditioning in 2023? We did not sleep well at night at all.
2023년 6월에 3박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 6월 23일
Thank you very much for your time to review your most recent stay at our hotel. First of all I would like to take this opportunity to apologize for any inconveniences experienced due to the climate control. We will share this internally with related departments to prevent this from happening again in the future. We sincerely hope you will give us another chance in the future to redeem your trust.

8/10 - 좋아요

Gretchen

2023년 6월에 3박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 6월 6일
We would like to thank you for sharing your review here on Expedia after your recent stay with us. We hope to welcome you back in the near future at Sofitel Legend The Grand Amsterdam.

10/10 - 훌륭해요

stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 5월 28일
Thank you very much for your wonderful 10 out of 10 review score regarding your latest visit to us at Sofitel Legend The Grand Amsterdam. It is a pleasure to see that you have enjoyed your stay with us and we would be more than pleased to welcome you back again soon.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Louis Fauvel Guest Relations 님, 2023년 5월 26일
Dear Mr Barry,Thank you for your feedback concerning your stay at Sofitel Legend The Grand Amsterdam.We are very pleased that you enjoy your stay with us and on the behalf of the entire team, I would like to thank you for your good comment that I will share with all our team.We would be more than pleased to welcome you back again soon during your next trip to Amsterdam. Warm Regards,

10/10 - 훌륭해요

Michael P. 님, Dawsonville

2023년 5월에 2박 숙박함
답변 제공: Stan Cremers - Duty Manager 님, 2023년 6월 12일
Thank you very much for your wonderful 5 out of 5 review score. It is a pleasure to see that you have enjoyed your stay so much at Sofitel Legend the Grand Amsterdam. We would be more than pleased to welcome you back again in the future.

10/10 - 훌륭해요

Nancy

2023년 4월에 3박 숙박함
답변 제공: Joep Beset - Senior Duty Manager 님, 2023년 5월 6일
Thank you for sharing your wonderful review here on Expedia. We hope to welcome you back in the near future at Sofitel Legend The Grand Amsterdam.