야외 수영장, 수영장 파라솔, 일광욕 의자

쉐라톤 산토도밍고 호텔 여행 후기

4 out of 5
쉐라톤 산토도밍고 호텔
365 George Washington Avenue, Santo Domingo

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 999개 이용 후기 중 645개" "
평점 8 - 좋아요. 999개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 53개" "
평점 4 - 별로예요. 999개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 39개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Chunill

2019년 12월에 3박 숙박함

8/10 - 좋아요

지선

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very pleasant experience staying at Sheraton Santo Domingo. I recommend you~!
2019년 8월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 8월 7일
Dear 지선, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

6/10 - 괜찮아요

Younhee

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
직원은 매우 친절하나 그외 서비스는 별로
온수가 안나오고 체크아웃시 인원초과비용을 청구했으니 호텔측 실수로 청구는 수정하였으나 세부내역을 미확인하였을 경우 그냥 청구되었을 것임.
2019년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 3월 8일
Dear Tounhee, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for any inconvenient we may have caused you. We work hard to deliver memorable experiences to guests and it is apparent that in this case we fell short. We would be very grateful if you could give us a second chance to earn back your trust and deliver our signature service, we assure you won't be disappointed. Thanks again for sharing your feedback, this will help us improve our guest experience. Sincerely,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
service attitude
whenever I talk with receptionist , they dont smile and very unkind .
2017년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2017년 9월 18일
Dear Guest, Thank you for taking the time to share your recent experience at the Sheraton Santo Domingo Hotel with us and for honoring us with your visit. One of our key priorities is to provide the highest level of friendly and courteous service.We are characterized by providing unforgettably great service to all our guests. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve. We hope to have you back in a near future to provide you with the great service that you deserve. Sincerely,

6/10 - 괜찮아요

Ji Won

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
For this hotel, I can give a normal rating.
Hotel rating is normal. Lobby and staff is good. But room is a little small for our family. Washing water is not clean.
2017년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2017년 8월 11일
Dear, Ji Won, Thank you for taking of your valuable time to share your experience with us. While we wish you had a better experience, be assured that your feedback is very well taken and it will help us improve in many ways. During your days here in the hotel we did not receive any reports in regards to dirty water from the sink. We will be verifying our water along to the corresponding departments to determine what went wrong and make sure this was an isolated case. If you give us a chance to earn back your trust, I can assure you that we will do our best to accommodate you and your family comfortably. Sincerely,

8/10 - 좋아요

Grigorios

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Time wasted waiting fornsomeone to check if I consumed anything from the mini bar.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Erivelto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Argelis

2023년 12월에 1박 숙박함

8/10 - 좋아요

Frandy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels in the Malecon
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ricardo 님, MIAMI GARDENS

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel for business in Santo Domingo
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Larissa 님, Santo Domingo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Que deberian incluir el desayuno
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 11월에 1박 숙박함
답변 제공: Daira Rivas 님, 2023년 11월 29일
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 - 좋아요

José

좋아요: 청결 상태, 숙박 시설 상태 및 시설
En el comedor la persona q llegada tienen q ser más activa y ser más cuidadosa con los huésped
2023년 11월에 2박 숙박함
답변 제공: Daira Rivas 님, 2023년 11월 29일
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 - 좋아요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Daira Rivas 님, 2023년 11월 29일
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 - 너무 별로예요

Zbigniew 님, Palm Beach Grdens

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is clearly one of the worst hotels I’ve ever seen. The facility is very old and outdated. The furniture is vey old, very small rooms with low ceilings and extremely loud air conditioner. Disco playing all night and the walls are so thin that you can hear the conversation from the next room. They tried to charge me twice for the room that was already paid in advance. The restaurant is horrible the food is terrible and servers have an attitude for no apparent reason. They substituted, cheap vine for what was ordered but charge for the expensive one. Overall, just horrible experience. I booked this hotel for three nights, but I moved out after the first night. I simply don’t understand how somebody could give it a rating wonderful.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Zbigniew,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Irvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Irvin, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4/10 - 별로예요

Edwin

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Erivelto

2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Erivelto, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4/10 - 별로예요

JUAN

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Necesita renovación
El hotel esta oxidado, necesita renovación. Habitaciones con manchas en la alfombra, y los cuartos de baño viejos. La ubicación no es buena.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Juan, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

2/10 - 너무 별로예요

Martha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.
2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Martha, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Jimy 님, Chia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena atención de todo el personal
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Jimy, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

6/10 - 괜찮아요

Yenisel 님, bronx

7/10
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Yenisel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Alexandra Ivonne 님, Bronx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the staff and service. I would recommend it and go back next time.
2023년 7월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Alexandra Ivonne, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Mariela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I was expecting more for the money paid.
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Mariela, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal super amable
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Marco,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

6/10 - 괜찮아요

Beatrice

출장 여행
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Beatrice, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

LUIS 님, HATILLO

2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Luis, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Oswald

2023년 5월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Oswald, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Digna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need a better restaurant. By the time they bring the food to the table, it is already cold.
2023년 5월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Digna, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4/10 - 별로예요

juan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lento, viejo caro y decepcionante
EDIFICIO VIEJO, MAL EQUIPAMIENTO, MUEBLES VIEJOS Y MALTRATADOS EL SERVICIO LENTO Y CON POCA DISPOSICION DE AYUDAR LA COMIDA TERRIBLE, EL BUFFET ESCASO Y CARO. LA COMIDA A LA CARTA LENTA Y DE MALA CALIDAD MUY POR DEBAJO DE LOS ESTANDARES SHERATON
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Juan, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Manuel

2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Manuel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Ezequiel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Ezequiel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Frida

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel friendly staff!
2023년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Frida, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

CESAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Servicio de primera !!
Excelente atención del personal de todas las áreas, el hotel a pesar de no ser nuevo está muy bien cuidado y muy limpio
2023년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Cesar, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Maureen

답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Maureen, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Elizabeth

2022년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Elizabeth, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Beverly

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Beverly, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Guillermo R

2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Guillermo R., We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Heidi 님, Valley stream

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
El personal es muy amable.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Heidi,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

2/10 - 너무 별로예요

Onofrio

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best resort you might find
Wi-Fi doesn’t work well at all. Very hard to find availability for dinners at the restaurant, only buffet is really available. Buffet serves the same food every day. Flies over food at the buffet. Overcrowded in proportion to the services it offers. No cams to protect the bungalows. Understaffed in proportion to he large number of customers.
2023년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Onofrio, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

sergio

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very welcoming staff. They place the customer first.
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Sergio, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Sergio Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Exelente servicio .muy amable servicio al clinte .
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Sergio Alejandro, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

6/10 - 괜찮아요

Mendelson 님, miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I'm a regular customer at this hotel, but in this ocation i notice a lack of staff the ac and hot water did not work properly in my room. The highlight of mybstay was Yohana from housekeeping and Yohana from from desk they whre amazing.
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, professional and courteous staff. Will definitely be a returning customer.
2022년 11월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 11월 16일
Dear Walter, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was extremely helpful and friendly. I loved the breakfast buffet.Benjamin made me feel like family and we will stay in touch.He really stood out over the rest of the staff.
2022년 11월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 11월 11일
Dear Robert, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Carissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was beautiful and well-maintained. Staff was friendly and attentive. We mostly chose this hotel for the pool and it didn't disappoint - it was just as great in real life as it looked in the pictures! A few small touches that would have made the stay more comfortable: - add rails for hand towels in the bathroom - add an additional mirror out in the room, away from the bathroom - allow guests access to their complimentary water at the pool bar
답변 제공: Guest Relations Manager 님, 2022년 11월 7일
Dear Carissa, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
2022년 10월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 10월 17일
Dear Brian, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

LAURA 님, Santo Domingo

2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 23일
Dear Laura,We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EVERYTHING THE WAY I LIKE STAFF,FOOD,SERVICE,AMENITIES,CLOSE TO AIRPORT NOTHINGH NOT TO LIKE SUGESTION!IT WILL BE GREATE IF YOU HAVE FRI-SAT NIGHT AT THE BAR MUSIC 8/11PM BUT OTHER WISE ILL BE THERE XMAS 2022
2022년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 10월 5일
Dear Miguel, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty hotel, staff was excellent, a little difficult to park the car after 10 pm. Overall, a very nice place.
2022년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2022년 10월 4일
Dear Andrew, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,