노트북 작업 공간, 암막 커튼, 다리미/다리미판, 무료 WiFi

익스프레스 인 & 스위트 여행 후기

2 out of 5
익스프레스 인 & 스위트
7800 Westbank Expressway, Across from Bayou Segnette State Park, Westwego, LA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 178개 이용 후기 중 50개" "
평점 8 - 좋아요. 178개 이용 후기 중 55개" "
평점 6 - 괜찮아요. 178개 이용 후기 중 37개" "
평점 4 - 별로예요. 178개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 178개 이용 후기 중 17개" "

7.4/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

Lonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Entrance Doors needed oiling —was awakened by neighbors squeaking doors
2024년 3월에 1박 숙박함
답변 제공: Danny 님, 2024년 3월 18일
Sorry for the inconvenience! We’ll take care of that. Thanks for the review! And thanks for staying with us. Hope you come stay with in the near future!

8/10 - 좋아요

Rhonda

좋아요: 편의 시설/서비스
Clean and comfortable. The office staff were accommodating
2024년 2월에 1박 숙박함
답변 제공: Danny 님, 2024년 2월 4일
Thanks for your review! We appreciate it!! And we’re glad you liked your stay. Hope you come stay with us in the future!

8/10 - 좋아요

Darrie 님, Steilacoom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and clean.
2024년 1월에 3박 숙박함
답변 제공: Danny 님, 2024년 1월 16일
Thank you for the review! We appreciate that you enjoyed your stay. We strive to make this premises as clean, comfortable, and safe as much as possible. Hope you come stay with us again in the future!!

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Danny 님, 2024년 1월 16일
Thanks for the 5 out of 5 rating! We truly appreciated. Hope you come stay with us again in the future.

6/10 - 괜찮아요

Barry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Danny 님, 2023년 9월 25일
Thanks for your review!

10/10 - 훌륭해요

Lynn

2023년 8월에 1박 숙박함
답변 제공: Danny 님, 2023년 9월 5일
Thanks for the great 5 out of 5 review! We highly appreciate it!! Please come and stay with us in the near future. Once again, thanks for the great review!!!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
feel not so good
Although hotel has jsut renovated, there is no shampoo provided in the room, it's by request! No hair dryer, no hanger provided, no kettle in the room to make tea/coffee. The facility is poor. Hotel staff is not very helpful.
2023년 5월에 1박 숙박함
답변 제공: Danny 님, 2023년 5월 25일
Thanks for the review! We do not put hair dryers, shampoo, and etc. in the rooms because people tend to steal it and we have to buy or put new ones in by drilling holes and all that. Coffee Kettle is the same issue (stealing)..we've experienced it before where a worker asked for a coffee kettle and when he checkout, he never gave it back. So, sorry for the inconvenience! Hope you understand why we don't put those amenities in the rooms.

4/10 - 별로예요

Jan Ree

별로예요: 직원 및 서비스
There is a lot of negatives to say about our stay. 1. Bed sheets got holes maybe from cigarette burns. 2. Bed is too noisy when you flip sides during sleep. 3. Ask staff for extra towels, never gave one coz he told they only have 2 towels for king size bed and pressed that it is the standard. lol 4. Fire alarmed was blasting early in the morning, called reception and I was told it was a drill. lol No notice given prior. 5. No water heater. 6. AC is on timer mode goes on and off almost every 30 mins. No way of changing the setting coz it prompts you to use wall control and there ain’t no other option or buttons to change. 7. Floor not properly cleaned. Bunch of pld packets and papers still on the floor. 8.Soap provided is just too thin it is only good for one shower. 9. Only one switch for light and exhaust fan in the bathroom. Exhaust fan is too loud. 10. Rude staff.
2023년 5월에 3박 숙박함
답변 제공: Danny 님, 2023년 5월 16일
Sorry for the inconvenience! But you are laughing out loud in between your reviews. So, this means that there’s nothing serious. So, once again sorry for the inconvenience! But this is not considered a review.

2/10 - 너무 별로예요

rob

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
First the office was never open. Had to deal with people through the bulletproof window. Or reservation was for two nights but the first attempt by the attempt was for only one night. Went back to the window he had to switch rooms. That room was a smoking room even had an ash tray. The floor was so dirty it seemed like there should be a beach out side. The area is obviously dangerous, the only late night place to eat was the Waffle House and it was take out only after dark. No breakfast at the motel. We did find Joe’s Coffee and Donuts nearby for breakfast. That was nice.
답변 제공: Danny 님, 2023년 4월 25일
Sorry for the inconvenience! We will do better to accommodate you better next time you come stay. We’re not opening the lobby because of the viruses that are spreading (norovirus) and etc. This is the safest and cheapest motel in the Westbank. And there’s lots of restaurants Westbank Grill, McDonald’s, Burger King, TacoBell, and more going towards East (left side of the motel).

10/10 - 훌륭해요

Yehuda

2023년 3월에 1박 숙박함
답변 제공: Danny 님, 2023년 4월 17일
Thanks for the review! Hope you come stay with us again in the near future.

8/10 - 좋아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 3월에 1박 숙박함
답변 제공: Danny 님, 2023년 3월 12일
Thanks for the review! We're glad you enjoyed your stay and all. Hope you come stay with us again in the near future!!

2/10 - 너무 별로예요

Shonette

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Danny 님, 2023년 2월 15일
Sorry for the inconvenience! We told the desk clerk about what happened and apologized but next time tell your performers or what not to get two keys for the room, that way we won't have this issue again.

8/10 - 좋아요

Sky-Louisea

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room door kept getting stuck so we would have to slam it. They dont give shampoo so be sure to bring your own or be prepared to buy it. Overall it was decent.
2023년 1월에 2박 숙박함

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and the owners were clearly making investments in this property. They were painting the outside of the property during our visit.
답변 제공: Danny 님, 2023년 1월 6일
Thanks for the review! We were renovating due to aftermath of Hurricane Ida. We were going to renovate last year but we didn't. So, when Hurricane Ida came, we did the entire 41 rooms and so forth. Hope you come stay with us again in the near future!!

8/10 - 좋아요

Nick 님, Louisville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Fair
답변 제공: Danny 님, 2022년 11월 28일
Thanks for the review! Hope you come stay with us in the future!!

10/10 - 훌륭해요

Violeta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Tiffany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The updates are very nice. The mattress slept amazing!!!
2022년 11월에 1박 숙박함
답변 제공: Danny 님, 2022년 11월 21일
Thanks Tiffany for your good reviews! It took us some time to get things done and did our best. Hope you come stay with us again in the near future!!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This facility is undergoing demolition and reconstruction. Only a few rooms are open. The renovated rooms are nice, but one of the rooms we were given was a “smokers room” (with ashtrays) and smelled awful. We did not request a smokers room and would have never accepted one, but they had no other rooms available due to the reconstruction going on.
2022년 10월에 1박 숙박함
답변 제공: DAnNy 님, 2022년 10월 30일
Sorry for the inconvenience! We will have the remaining downstairs rooms done by Thanksgiving…Thanks for staying and enjoyed your stay besides having a smoking room.

10/10 - 훌륭해요

Caleb

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel stay
When i first checked in they gave me the wrong room then when i went back for them to fix it they told me that hotel.com had gave me the wrong price and was tryibg to charge me more said that hotel.com had the wrong taxes finally got that settled then when we went to our room in the bathroom there was mold all above the shower and it was a smoking room with no ashtray there was four people staying in our room and they only kept giving us two towels
2021년 8월에 3박 숙박함
답변 제공: Danny 님, 2021년 8월 20일
Sorry for the inconvenience and we the confusion. It was actually my (Danny) mistake on the rate. I had put in the wrong rate. People don't want to work. Our head housekeeper doesn't check rooms to see which room needs ash trays, leaves guest (s) personal items on their carts. When the guest (s) need it, we have to go look for it. We told her so many times but...again sorry for the inconvenience!!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking was close and room was very quite.
2021년 7월에 2박 숙박함
답변 제공: Danny 님, 2021년 7월 22일
Thanks for the review! We really appreciate you liked our premises!! Come back to us with us in the near future. Once again, thanks!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We asked for non smoking and it was a smoking room. No TV remote. Bedcover had lots of cigarette damage.
2021년 6월에 3박 숙박함
답변 제공: Danny 님, 2021년 7월 2일
Sorry for the inconvenience! We can give you what we have. At that time, we didn't have a non-smoking. We ask our customers what type of room before we rent it. Some people say non-smoking but they don't respect and smoke inside the room and put cigar stains all over bedcover, knight stand, etc.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I didn't like the fact that they didn't clean my room nor the bathroom I had to ask for them to change my sheets twice the towels wasn't clean
2020년 3월에 3박 숙박함
답변 제공: Danny-Front Desk 님, 2020년 3월 16일
Thanks for your feedback! We will try to do our best to get your room cleaned and get you clean sheets. Sorry for the inconvenience!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 3월에 2박 숙박함
답변 제공: Danny-Front Desk 님, 2020년 3월 7일
Thanks for your feedback! We appreciate it!!

8/10 - 좋아요

maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Danny 님, 2020년 2월 28일
Thanks for your feedback! We appreciate it!!

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Danny 님, 2020년 2월 12일
Thanks for your feedback!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Besides the bed bugs found in my room, my stay was good.
2020년 2월에 2박 숙박함
답변 제공: Danny 님, 2020년 2월 10일
Sorry for the inconvenience! We will strive to fix the bed bug issue ASAP. Thanks for your feedback!!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2019년 11월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 12월 4일
Thanks for your feedback! We appreciate it!!

10/10 - 훌륭해요

Mina 님, Westwego, La. 70094

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need complimentary breakfast staff needs to be more knowledgeable. Other than that everything was great
2019년 11월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 11월 10일
Thanks for your feedback! Sorry for the inconvenience!! But this is not a franchise where you'll get complimentary breakfast. And we will strive our best to get our employees knowledgeable. Once again, sorry for the inconvenience!!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 11월 10일
Thanks for your feedback!

10/10 - 훌륭해요

Jerzey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Da spot
Awesome
2019년 10월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 10월 19일
Thanks for your short feedback! We appreciate it!!

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The room smelled horrible. There was not enough towels for 2 people. The bedspread had burn holes all over it even though it was a non smoking room. The mini fridge hadnt been cleaned out.
2019년 9월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 10월 5일
Thanks for your feedback! Sorry for the inconvenience!! We'll make sure to have enough towels in the room for 2 guests. In a double bed room, we put 4 big towels, 1 washcloth, and one hand towel. And in a king bedroom, we put 2 big, 1 washcloth, and 1 hand towel. We have ordered new bedspreads and we haven't got it delivered, yet. Sorry for the inconvenience!!!

8/10 - 좋아요

Darryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My 1st stay
Very Clean, No Elevator
2019년 9월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 10월 4일
Thanks for your feedback! We strive to keep it clean as much as possible. And this is not a franchise motel. The name may sound franchise but the motel itself isn't. Sorry for the inconvenience!!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Cockroach!! Spider!! The facility needs a pesticide control long time. The room service did spray the insect control but i had to console my wife all night that everything will be all right.
2019년 9월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 10월 1일
Thanks for your feedback! Sorry for the inconvenience!! We do have a pest control company but we can't seem to control them. Its humid in Louisiana and they tend come in for cool air. But we will strive to comfort your stay next time. Once again, sorry for the inconvenience!!!

10/10 - 훌륭해요

PaulWilliams 님, Memphis, Tn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location and the convenience of it. This will be my forever stay when visiting New Orleans Thanks!!!
2019년 9월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 9월 16일
Thanks for your feedback! We appreciate the fact that you liked your stay with us!! We strive to keep our customers safe, satisfied, and comfortable!!! Hope to you see you in the near future and forever!!!!

8/10 - 좋아요

Lennie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 9월 11일
Thanks for your feedback! We appreciate it!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Room. Extremely Basic.
For the price, it was nice...would've been better if there was more to do in the area. Worst part was there are no coffee pots in the room. I enjoyed it.
2019년 9월에 2박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 9월 11일
Thanks for your feedback! If you want a coffee pot in your room, then next time ask for one when checking in because don't put them in every room like franchise hotels/motels. There's lot of things to do in Westwego like Westwego Swamp Tour, historic museums, and etc.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 9월 3일
Thanks for your feedback! We really appreciate it!!

8/10 - 좋아요

Denise

좋아요: 직원 및 서비스
2019년 5월에 3박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 5월 24일
Thanks for your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean with internet and extended cable. Everything you need and more is here
2019년 5월에 1박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 5월 19일
Thanks for your feedback! We appreciate it!! We strive you give you best comfort, all the amenities, and high-speed WiFi. Thank you for staying with us!!! Please come and stay with us in the near future!!!!

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 3박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 5월 13일
Thanks for your feedback!

4/10 - 별로예요

실제 이용하신 고객

2019년 5월에 2박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 5월 10일
Thanks for your feedback! We appreciate it!!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스
For the price it was ok. The room was not as clean as it should have been, dirt on the floor, Top bedding cover had burn holes in it.
2019년 4월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 4월 27일
Thanks for your feedback! We highly appreciate it!! Sorry for the inconvenience!!! We will strive to give you clean sheets next time you stay!!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
It was nice. I had an issue and was handled instantly. Not usually a place of my stay, but just needed a night.
2019년 4월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 4월 3일
Thanks for the feedback! We appreciate you enjoyed your stay!! We strive to give great customer service to all our guest.We're glad you enjoyed your stay!!! Hope you come stay with us in the near future!!!!

2/10 - 너무 별로예요

Bibi 님, Floral Park New York

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Could not sleep every thing is the wad smoke it was so bad we have to sit outside, I couldn’t breath, so I checked out at 4 am and sleep in our car was so bad.
2019년 3월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 4월 30일
Sorry for the inconvenience! Next time you come stay, let us know. So, we can spray the Smoke-Eater for you. And also let us know about any noise you hear outside your room or what have you. We'll do our best to let that guest know to quiet down.

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 3월 30일
Thanks for your feedback!

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Room smelled like smoke and dirt. Clean sheets no tv
2019년 3월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 3월 30일
Sorry for the inconvenience! We will strive improve on that!! Once again, sorry for the inconvenience!!!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredible and saw we got in to town super early and let us early check in at 11am instead of sleeping in our car after driving for 10+ hours. Rooms were extremely clean. 10/10 would definitely recommend
2019년 3월에 2박 숙박함
답변 제공: Danny-Front Desk 님, 2019년 3월 25일
Thanks for your feedback! We appreciate it!! We're glad you liked everything we had offered, especially checking in at 11AM! Come stay with us again in the near future!!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 3월 1일
Thanks for your feedback!

4/10 - 별로예요

Richard 님, Connecticut

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
New Orleans Overnight, Very Few Hotels w/ Vacancy
Front desk agent was very nice and helpful. Television needed to be fixed, which was within the first 30 minutes of our arrival. Cigarette butts all over the stairwells, stains on the carpet in the room, wasn't very comfortable, should have only been 1 star and $30-$40 per night. Service was very good, owner needs to take care of this place!
2019년 2월에 1박 숙박함
답변 제공: Danny- Front Desk 님, 2019년 2월 22일
Thanks for your feedback! We'll take care of it as soon as possible. Due business being slow, we're looking for a someone to paint the stair. Someone that's reasonable. Sorry for the inconvenience!!