실내 수영장

맥도널드 인치라 호텔 앤드 스파 여행 후기

4 out of 5
맥도널드 인치라 호텔 앤드 스파
Grange Road, Polmont, Falkirk, Scotland

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 652개 이용 후기 중 216개" "
평점 8 - 좋아요. 652개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 652개 이용 후기 중 123개" "
평점 4 - 별로예요. 652개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 652개 이용 후기 중 27개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

kiho

좋아요: 청결 상태
교통
무난함..자동차로만.도보 힘듬
2018년 7월에 4박 숙박함
답변 제공: Brett GM 님, 2018년 7월 31일
Thank you for choosing to visit us and we certainly look forward to welcoming you back again when you are next visiting the area. Car is the ideal transport to the hotel, although we do have a train station located just a couple of minute taxi ride from the hotel. Kind regards, Brett

10/10 - 훌륭해요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at the McDonald Inchyra Hotel was very good, was there with my husband and grandsons for 1 night, we all had a lovely time, room was very spacious for 4 people, pool was great for the boys, breakfast was very good.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Niall 님, Whitehaven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff at the hotel were excellent, they exemplified the whole meaning of hospitality and service, but they were let down by the food offerings. The food provision, especially breakfast, had delusions of grandeur well above its status and certainly above the price point and this let down the other departments of the hotel. The bed was very comfortable, and the pillows were ample. However, the towels were frayed and the limited tea and coffee provision let down the room quality.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Stewart

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in person did not speak and was not welcoming. Room dirty including bedding. Room old and tired with broken and damaged fixtures
2024년 2월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 2월 21일
Hi Stewart,Thank you for taking time to leave a review. We are disappointed to hear that you did not have a good check-in experience with us, and that the room was not up to the standards we strive for. I have passed on your feedback to the relevant departments to ensure we improve on these issues. Kind Regards,Reception Team

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We come here every year for a couple of nights and we always get lovely customer service. The pool and spa facilities are especially smart, and the breakfast is very good too. The rooms are decent - a little tired, maybe, but fine.
답변 제공: Reception Team 님, 2024년 2월 21일
Hi Lindsey,Thank you for taking the time to leave a review. We are so glad you enjoyed your stay & had the chance to use our spa & leisure facilities. We look forward to welcoming you back in the future. Kind Regards,Reception Team

8/10 - 좋아요

David 님, Dunfermline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 1월 25일
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Reception Team 님, 2024년 1월 14일
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

10/10 - 훌륭해요

Mags

2023년 12월에 5박 숙박함
답변 제공: Reception Team 님, 2024년 1월 25일
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future! Kind regards

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
A tired hotel with lots of noise. Breakfast was poor (although I didn’t have the cooked option).
2023년 12월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 12월 14일
Thank you for providing your recent feedback following your stay at the hotel. I'm sorry to learn you found the hotel to be tired with lots of noise. It is disappointing that you found the continental breakfast to be disappointing. I hope we can welcome you back in the near future and offer you standard we would expect. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 12월 3일
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards,

4/10 - 별로예요

Julia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not likely to stay in a McDonald’s hotel again!
Very noisy at night and sound travels from room to room. The room we stayed in was above the door to reception and people stood outside in groups smoking intermittently till midnight. I managed to get about 4 hours sleep as sounds travelled from other rooms. We’ve stayed in other McDonald hotels but this one looked run down with faded carpets. The room we stayed in was the second one we were offered the first one 222 was up several staircases the last staircase was narrow and quite frankly dangerous- not impressed
2023년 11월에 1박 숙박함
답변 제공: Daniel - Reception team 님, 2023년 11월 11일
Hello Julia, I'm sorry to hear you didn't enjoy your stay with us at the Inchyra Hotel. Your feedback is greatly appreciated and we will work on it to make our future guests experiences better.

10/10 - 훌륭해요

Ellen

2023년 9월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 9월 26일
Dear Ellen, Thank you for your recent 10/10 review. We hope to welcome you back in the near future. Kind regards,

10/10 - 훌륭해요

Andrena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely return. Enjoyable stay. Great food and atmosphere
2023년 9월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 9월 8일
Dear Andrena, Thank you for your recent 5/5 review following your stay at the hotel. We hope to welcome you back in the near future soon. Kind regards,

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and restaurant. It could use some updating but that didn't detract from our stay. The food was excellent and the service was great. There's not much around this property so we just ate in the on-site restaurant. Convenient to the highway to the airport.
2023년 8월에 1박 숙박함
답변 제공: Kelly 님, 2023년 9월 6일
Hello Craig, Thank you so much for your feedback following your stay with us.We are very happy to hear that your food was up to standard, as well as the service you recieved. I will ensure all feedback is passed on to the relevant departments. We hope to have you back again soon!Kind regards,Reception Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Looking ‘tired’ in places - worn carpets mark in the bath
2023년 8월에 1박 숙박함
답변 제공: Kind regards, Sophie Operations Manager 님, 2023년 9월 1일
Thank you providing your recent review following your stay at the hotel. I'm sorry you felt the hotel to be tired in places. I do hope we can welcome you back in the near future.

10/10 - 훌륭해요

Catriona

2023년 8월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 9월 1일
Dear Catriona, Thank you for your recent review following your stay at the hotel. We hope we can welcome you back in the near future. Kind regards,

8/10 - 좋아요

Janet

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and helpful staff, comfy bed and pillows. Lovely food.
2023년 7월에 1박 숙박함
답변 제공: Kind regards, Sophie Operations Manager 님, 2023년 7월 27일
Dear Janet, Thank you providing your recent review following your stay at the hotel. We hope we can welcome you back in the near future.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place
2023년 7월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 24일
Dear Eric, Thank you for your recent review following your stay at the hotel at the hotel. We hope to welcome you back in the near future. Kind regards,

4/10 - 별로예요

Christopher

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not as good as the pictures
Very dated carpets threadbare paint worn off walls
2023년 7월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 15일
Dear Christopher, Thank you for your recent review following your stay at the hotel. It is disappointing that you found the carpets threadbare, I will address this with the maintenance team. I hope we can welcome you back in the near future. Kind regards,

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most conformable hotel!
We had a lovely welcoming, also were upgraded to the Bridal suite as a surprise bonus! Lots of space in the room, the bed was so comfortable and black out curtains were excellent. We used the Spa, very clean and a relaxed atmosphere. Breakfast was delicious and overall the staff couldn't have been friendlier or more helpful.
2023년 7월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 11일
Dear Cheryl, Thank you for your recent review. It is wonderful that you enjoyed your enjoyed your stay at the hotel and especially enjoyed your upgraded room. We hope to welcome you back in the near future. Kind regards,

4/10 - 별로예요

Zoe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Sophie - Operations Manager. 님, 2023년 7월 11일
Dear Zoe, It is disappointing to see that your stay did not meet the standard we would expect. I hope we can welcome you back in the future and restore your faith with the hotel, Kind regards,

2/10 - 너무 별로예요

Kirsty

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
It service was very slow, some staff were friendly some not. The room was far too hot and didn’t look the cleanest. We booked for 2 nights but only stayed the one as it was so bad
2023년 7월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 10일
Dear Kirsty, Thank you for your recent review. My colleague advised me that you had departed early, I'm sorry to learn that you stay did not meet your expectations. It is also my understanding that you decided to leave early due to other reasons out with our control. I hope we can welcome you back in the future and restore your faith in the hotel. Kind regards,

8/10 - 좋아요

JANET

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Sophie - Operations Manager. 님, 2023년 7월 10일
Dear Janet, Thank you for your recent review following your stay at the hotel. We look forward to welcoming you back in the future. Kind regards.

4/10 - 별로예요

Robert

가족 여행
별로예요: 숙박 시설 상태 및 시설
Not for me
Sorry not for me again.
2023년 7월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 7일
Dear Robert, I'm sorry to learn your experience was not to the standard we would expect at the hotel. I hope we can welcome you in the future and restore your faith with us. Kind regards,

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Lovely hotel, quiet comfortable bedroom, good swimming pool and spa. Dinner and breakfast was to a high standard. Only complaint is charging £12.50 for a large glass of wine.
2023년 6월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 4일
Dear Julie, Thank you for your review following your stay at the hotel. We hope to welcome you back in the near future.

2/10 - 너무 별로예요

Mark

2023년 6월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 7월 4일
Dear Mark, Thank you for your recent review. It is disappointing that your stay did not meet the standard we would expect. We hope we can welcome you back in the near future. Kind regards.

10/10 - 훌륭해요

Elinor

2023년 6월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 6월 26일
Dear Elinor, Thank you for your recent 10/10 review. We hope we welcome you back soon. Kind regards,

8/10 - 좋아요

Osku

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 6월 26일
Dear Osku, Thank you for your recent review. We hope to welcome you back soon. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel clean and tidy and staff very nice to deal with
2023년 5월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 6월 4일
Thank you for your recent review following your stay at the hotel. It is wonderful you found the hotel to be clean and found the staff you encountered to be friendly. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inchyra Grange Stay
Our trip was amazing. We were there for our daughters wedding. Unfortunately our room was on the 2nd floor with lots of stairs. This was no good as my husband uses a mobility device. The member of staff, at reception, Kelly couldn't have been more helpful. She located a family room, on the ground floor, ans whilst we were having a joint family dinner, ensured the room was prepared for us. She was very pleasant and courteous, and nothing was too difficult for her to manage. I have to say she is a credit to the hotel and nothing was too much bother.
2023년 5월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 5월 30일
Dear Joan, Thank you for your recent review following your stay at the hotel. It is wonderful that Kelly managed to accommodate you to a ground floor room to meet your requirements. I will certainly pass on your lovely comments to Kelly personally. We hope to welcome you back to the hotel soon. Kind regards,

10/10 - 훌륭해요

Chris

2023년 5월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 5월 29일
Dear Chris, Thank you for your recent review following your stay at the hotel. We hope we can welcome you back soon. Kind regards,

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff, and a good nights sleep. Restaurant excellent for evening meal, and a great breakfast.
2023년 5월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 5월 25일
Dear Benjamin, Thank you for your recent review following your stay at the hotel. It is wonderful that you found all of the staff you encountered to be helpful and especially enjoyed your meals with the restaurant. We hope to welcome you back to the hotel soon. Kind regards

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 5월 23일
Dear John, Thank you for your recent 10/10 review. We hope to welcome you back to the hotel soon.

8/10 - 좋아요

Aymerick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 5월 17일
Dear Aymerick, Thank you for your recent review. We hope we can welcome you back to the hotel soon.

4/10 - 별로예요

dana

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
2023년 5월에 1박 숙박함
답변 제공: Kind regards, Sophie Operations Manager 님, 2023년 5월 6일
Dear Dana, Thank you for your review following your stay at the hotel. It is disappointing that your stay was not to the standard we would expect.

8/10 - 좋아요

Gregory

2023년 3월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 4월 4일
Dear Gregory, Thank you for your recent review and for choosing to stay at the hotel. We hope to welcome you back in the near future. Kind regards

10/10 - 훌륭해요

Paul

2023년 3월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 4월 4일
Dear Paul, Thank you for your recent 10/10 review. We hope to welcome you back in the near future. Kind regards,

10/10 - 훌륭해요

Gordon

2023년 3월에 1박 숙박함
답변 제공: Brett 님, 2023년 3월 28일
Thanks Gordon for choosing to visit the hotel and thank you for the 10/10 rating it is greatly appreciated and we look forward to being able to welcome you back again soon.Kind regards,BrettGM

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Sophie - Guest Services 님, 2023년 3월 22일
Dear Sarah, Thank you for your recent review following your stay at the hotel. We hope to welcome you back in the near future. Kind regards,

8/10 - 좋아요

Geoffrey

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were able to walk to the hotel from Polmont Station. Hotel had a nice feel and staff were very welcoming and helpful at all times.
답변 제공: Sophie - Operations Manager 님, 2023년 3월 15일
Dear Geoffrey, Thank you for your recent review following you stay. It is wonderful that the staff made you feel so welcome during your stay. We look forward to welcome you back soon.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스
Our stay was really good and just what we needed. Our hotel room was a bit dated and could do with a brush up and the pillows were awful but can’t take away from the wonderful time we had. Our evening meal was fantastic but breakfast was definitely overpriced
2023년 2월에 2박 숙박함
답변 제공: Sophie 님, 2023년 2월 10일
Dear Tracey, Thank you for your recent review following your stay at the hotel. I'm sorry to learn that the pillows in your room were not of a good standard, our pillows are usually of a high. I will ensure these are removed from your room. It is wonderful that you especially enjoyed the evening meal while at the hotel. We hope to welcome you back soon.

10/10 - 훌륭해요

Steven D J

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice hotel but captive audience for food & drink
This hotel is by far the best in the Grangemouth/ Falkirk area and has great amenities and service. I want to give a shout out to Sophie on reception who has always been helpful over the years I have stayed here and is a credit to the hotel. The rooms are not air-conditioned and can feel a bit warm on arrival whilst the heating is on. I did need to open the window to cool down. However, the rooms are spacious, comfortable and the beds are super cosy. I just wish that the £5.00 surcharge for items like Eggs Benedict was not on the Breakfast menu. A breakfast included is advertised and surely two eggs cannot be more expensive than a full breakfast. The food is good here but does carry a price tag to it and the drinks are priced higher tan may hotels I have stayed in and seem to be out of kilter with the area. Overall though I had a great stay, although I did eat elsewhere on this occasion. Although I didn't use them this time, the hotel has a well equipped gym and a lovely pool too.
2023년 2월에 1박 숙박함
답변 제공: Simon Ramsay. 님, 2023년 2월 11일
Dear Steven, Thank you for your recent review following your stay at the hotel. It is wonderful that you continue to have wonderful service from Sophie and made to feel welcome. I'm sorry you felt the rooms were too warm , fans can be provided if required. It is disappointing that you felt the food to be particularly expensive. I will pass on your feedback to the management team.

8/10 - 좋아요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 2박 숙박함
답변 제공: Sophie - Operations Manager 님, 2023년 3월 15일
Dear Rachel, Thank you for you recent review we hope to welcome you back to the hotel soon.

8/10 - 좋아요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Break
We really enjoyed our stay, our 55 minute treatment(Deep tissue massage) was very well done and highly recommended, room was lovely, Breakfast was amazing, so much to eat and a lot of choice, the only complaint we have, Dinner was very over priced and salty
2023년 1월에 2박 숙박함
답변 제공: Sophie - Guest Services 님, 2023년 2월 2일
Dear James, Thank you for your recent review following your recent stay at the hotel. It's wonderful that you especially enjoyed the massage, I will be sure to pass on your comments to the spa manager. I'm disappointed to learn that you felt the dinner was over priced and tasted salty. We hope to welcome you back in the future.

10/10 - 훌륭해요

Lorna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Super friendly staff, great family room
2023년 1월에 2박 숙박함
답변 제공: Sophie - Guest Services. 님, 2023년 1월 5일
Dear Lorna, Thank you for your wonderful review following your stay at the hotel. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bed needed work
The bed in the room was very lopsided and woke myself and my wife up multiple times every night for the few nights we stayed with us and our kids. Told reception and was told they’d look into it and nothing happened
2022년 12월에 2박 숙박함
답변 제공: Sophie - Guest Services. 님, 2023년 1월 4일
Dear Stephanie, Thank you for providing your feedback following your recent stay at the hotel. It is disappointing that despite mentioning your bed to reception, nothing had been actioned. I will certainly address this with the teams.

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Sophie - Guest Services. 님, 2023년 1월 4일
Dear Andrew, Thank you for choosing to stay at the hotel. It is wonderful that you had an enjoyable stay at the hotel. We hope to welcome you back in the future.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel with excellent leisure facilities. From the minute you walk into this hotel it is pure chill out
2022년 10월에 1박 숙박함
답변 제공: Sophie - Guest Services. 님, 2022년 10월 31일
Dear Mark, Thank you for your recent 5/5 review. We hope to welcome you back soon.Kind regards,

4/10 - 별로예요

Cheryl

2022년 10월에 1박 숙박함
답변 제공: Sophie - Guest Services. 님, 2022년 10월 26일
Thank you for your recent review, we hope to welcome you back in the future.

6/10 - 괜찮아요

Georgie

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Okay but room for improvement
Overall my stay was pleasant. However, for a hotel like this I expected more. A few points let it down. I was in room 224 and it was the far end of the hotel up flights of stairs with lights that only came on as you went up, so I was a bit confused where i was going and had to carry a heavy case up the stairs. The room was clean and comfortable. The bathroom was a little small. The main let down was the breakfast. Service was slow and the continental breakfast was not topped up in the 30 mins I was there, so there was no milk and only 2 croissants. The hot food breakfast lacked anything like pancakes and was only English breakfast style. I had the poached eggs and avocado which was nice but very small. A second piece of toast for two eggs would have been nice. The main restaurant is also pricey so I went elsewhere for dinner as my work meals budget wouldn't have covered much at all.
2022년 10월에 1박 숙박함
답변 제공: Brett Ingle - General Manager 님, 2022년 10월 27일
Dear Georgie We very much appreciate you leaving your detailed review further to your recent stay with us at Macdonald Inchyra Hotel & Spa.Unfortunately, our lift has been out of commission for some time as we were awaiting the delivery of a significant mechanism. Had you requested a ground floor room, we would have endeavoured to provide this for you.I apologise for the lack of service you experienced at breakfast in terms of the buffet not being replenished in a timely manner - our team are here to assist all guests, and I would encourage you in future to engage with team members so that we can respond to your requirements whilst at the property.We hope to have another opportunity to welcome you.Kind regards - Brett, GM